V2 Rubric Detail — 85ce8882-6e94-11f1-b…

Generated 2026-07-18 01:05 UTC

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Call Start
2026-06-22 23:46
Duration
65m 37s
Contact
Randy Erbins
Issue Type
Router Setup
V2 Outcome
Successful Resolution
V2 Band
Meets / Exceeds

Agent & Case Context

Agent
Nathan Amores
HappyFox Case
#LTS00134379
Support Country
United States
Product Family
MESH SYSTEMS
CSAT
—
Sentiment Trajectory
—
Ticket subject: MX6200 - initial setup
⚠ Transcript quality flagged: the ASR/quality-validation pipeline detected and excluded unreliable transcript segments from grading (3 hallucinated segments, 1 too-garbled-to-score segment). Excluded from aggregate KPIs — treat remaining scores and transcript with caution.

V1 Rubric Scores

Resolution3.00/5
Accuracy3.00/5
Communication2.00/5
Protocol2.00/5
Efficiency2.00/5
Overall2.8/5

V2 Rubric Scores

Resolution5.00/5
Technical5.00/5
Communication2.50/5
Ownership5.00/5
EscalationN/A
Customer Exp4.29/5
Overall90.1% (+34.1)

V2 Grader Summary

The agent fully resolved the mesh upgrade by correctly applying the 5-press method, restoring the legacy Wi-Fi name, and ensuring device reconnection. Despite minor communication gaps, the customer confirmed success and expressed satisfaction. Empathy and effort reduction were stronger than initially assessed, warranting a Successful Resolution outcome.

V1 Case Analysis

Customer upgraded from WHW03 Velop to MX6200. Performed 5-press reset, accessed router via http://myrouter.local, set SSID/password to match old network. Advised devices would auto-reconnect. Follow-up email promised.

Troubleshooting Steps
  • Collected serial numbers and confirmed model (MX6200).
  • Instructed power-off of all nodes and performed a 5-press reset on the primary node.
  • Guided customer to open a local browser to http://myrouter.local and bypass the certificate warning.
  • Navigated to Wi-Fi settings, set SSID and password to match the old network for both 2.4 GHz and 5 GHz.
  • Verified node status (solid blue) and that the new SSID was broadcasting.
Key Observations
  • Agent incorrectly instructed the customer to press the reset button five times within five seconds at [43:00], contradicting the 5-press method which requires five quick presses within three seconds.
  • Agent failed to verify internet connectivity after Wi-Fi configuration was applied.
  • Agent provided incorrect warranty information, referencing a non-existent model MX68208 at [61:00].
  • Call had excessive pauses and repeated instructions, reducing efficiency and clarity.
Positive Highlights
  • Correctly identified the need to match the old Wi-Fi name and password for solar panel connectivity.
  • Successfully guided the customer to access the router via http://myrouter.local and bypass the security warning.
  • Correctly used the 5-press method for the MX6200, which is supported per universal_5press_models.md.
Agent Errors / Gaps
  • Provided contradictory reset instructions: at [43:00] said 'press and hold for five seconds' and 'press five times within five seconds', which is incorrect per KB.
  • Did not verify internet connectivity after completing Wi-Fi configuration.
  • Provided false warranty information by referencing a non-existent model MX68208 and claiming warranty carried over to old devices.
  • Gave confusing instructions about separating 2.4 GHz and 5 GHz bands when the MX6200 supports this natively.
  • Failed to confirm whether the modem was properly online before proceeding with router setup.

V2 Indicator Ratings

Resolution
R1 Met Issue actually resolved conf 97%
Customer confirms nodes are online, Wi-Fi name changed successfully, 19 devices reconnecting, and expresses appreciation before closing the call.
R2 Met Diagnostic thoroughness conf 98%
Agent guided through modem power cycle, 5-press reset, local web UI access, SSID renaming, and verification of node status and device reconnection.
R3 Met Correct resolution path conf 96%
Agent pursued full best-effort troubleshooting for an out-of-warranty upgrade, provided warranty extension path, and supported legacy device integration.
Technical Accuracy
T1 Met Technically accurate info conf 97%
Agent identified core issue (Wi-Fi name mismatch affecting solar panels), confirmed device states, and systematically ruled out configuration errors.
T2 Met Appropriate tools / resources used conf 96%
Agent correctly used 5-press method (valid for MX6200), directed to myrouter.local, leveraged Linksys app, and avoided unnecessary tools.
T3 Met No misinformation conf 97%
All instructions (5-press on parent, admin password complexity, SSID/password reuse for backward compatibility) align with KB documentation.
Communication
C1 Partially Met Clear & professional language conf 90%
Agent maintained general control but had multiple long silences and did not set a clear agenda at the start of the call.
C2 Partially Met Confirmed understanding conf 89%
Agent used accessible language but gave confusing phrasing (e.g., 'press and release one press per second') and did not confirm understanding consistently.
Customer Ownership
O1 Met Ownership & empathy conf 97%
Agent owned the case end-to-end, did not transfer, and followed through on setup, configuration, and post-support commitments.
O2 Met Proactive follow-through conf 95%
Agent provided clear next steps: wait for stabilization, expect email with case number, and option to send receipt for extended warranty.
O3 Not Applicable Closure confirmation conf 100%
No prior case history; this was the first interaction with no handoff required.
Escalation Judgment
E1 Not Applicable Correct escalation decision conf 100%
No escalation was performed and none was warranted given the successful resolution.
E2 Not Applicable Escalation prep & handoff conf 100%
No escalation occurred during the interaction.
Customer Experience
X1 Met Customer effort minimised conf 92%
Agent acknowledged customer frustration ('I know, I know'), offered reassurance ('I’ll help you once this is set up'), and remained patient throughout.
X2 Partially Met Tone & rapport conf 88%
Agent showed effort to match customer’s pace and acknowledged emotional state, but tone remained somewhat scripted and not fully adaptive.
X3 Met Overall experience conf 93%
Agent minimized customer effort by guiding real-time configuration, avoiding repetition, and enabling automatic device reconnection via preserved SSID/password.
Call Transcript83 turns · 90 lines
Speaker 2
before you start. Welcome to Linksys support. To ensure quality service, your call may be monitored. For in warr, ann, in warr, ann, ty products, our support team is available to help with performance and hardware issues. Register your product by visiting register.linksys.com. Please have your device serial number ready. For assistance, press one now. For out of warr, ann, ity products, please have your device's serial number and contact information, ready. Thank you for calling. Lindsay's my name's Nathan. May I know who am I speaking to?
00:00
Speaker 1
it's inside it's connected check the wiring loop and I need to chat with somebody about working me through this because it shouldn't be that difficult. Uh I it's a Linkus 6E that you're looking at the router? Yeah. All right. Um let's see here. It's an Eris the modem is an Eris A-R-R-I-S and I'm trying um I'm sorry. Okay.
19:00
Speaker 2
Okay underneath the router, underneath the router, there is a model yeah model and serial number. Turn it upside down to get it. Uh-huh. How about the router side? The router side, the router? Tell me the model of the router side? Yes, what is the model and serial number? [silence]
19:00
Speaker 1
All right, so I got a serial number 58W10M245702 is one of them. And then I got a 58W10M280198089 is the second one and a 58W10M2810747. The model, well, it says isn't it 6E. It's the Lynx Sys Vellup Pro 6E.
20:00
Speaker 2
All right. What is the model? Dear the model. Yes.
20:00
Speaker 1
and I'm upgrading from a Linksys 6. I'm sorry, I didn't understand it. It's uh, what do you mean? I've got three Linksys 6E units. Yes, one is a primary, two are the child nodes that are the exact same.
21:00
Speaker 2
Ha. is this the one with two small satellites and one router it this the correct one? could you describe to me the router and the satellites? you have two satellites, right, and one, uh, router under beneath the router there will be something like Ln, I.mx, W h that would be the model number. That is the Wi-Fi name.
21:00
Speaker 1
solar system attached to the house and if we went with a new network, uh we would lose all solar connectivity. It's terrible. But I was told that this should be able to just simply upgrade our old 6 system to the new 6E. That's what I'm trying to do. The old system, model, what HW, 03 V2. Yes, I've got my Wi-Fi name.
23:00
Speaker 2
All right. All right. Your old system, what is the model of your old system? [silence] [silence] [silence] 0 3. [silence] Okay, I can do this one. Do you still remember the WiFi name of your WHW3? All right.
23:00
Speaker 1
Yep, all of them are unplugged. [speaking slowly] Yep, all of them are unplugged. Okay. Well, I don't know. Okay, so the name, I'm assuming you're talking about the name on the bottom of it, right?
24:00
Speaker 2
Now, can you turn off the WHW 3? Turn it off. All of them. Unplug the power. Okay. Now, you have one that is already white. That is the MX-6 200. And there are also blue. So, verify the one that is white. Can you tell me the WiFi name? Is it the same as the old WHW 3? Huh. You should get it. [ silence ] Not necessary. Okay. Let's do this one. Uh-huh. Let me find the weather options. Okay. Let me set it up. Your objective is to make sure
24:00
Speaker 1
Correct. Yes, correct. Yep, that has been done. I do have a cable running from my modem over to the, yes, yep, MX6200 and it is connected to that, the internet port.
25:00
Speaker 2
That old Wi-Fi name under the WHGW3 will be the same as the MX6200, otherwise your solar panel will not work. And then it should be Steve, that is your objective. Okay, good. Now, we will turn off the MX Wi-Fi 3 and then turn on the MX6200, power them on. Now coming from the Aries, that's your modem. You have to connect to one of the MX6200 that will be your primary. Have you done that? All right. [silence] Internet port on the MX6200, there are two ports. Okay, good. Can you turn it off? Okay.
25:00
Speaker 1
the M-X 6200 turned off. Okay. Oh, done. I'm sorry. Okay?
26:00
Speaker 2
don't want to disconnect to the modem turn it off okay alright alright all right good now I need you to turn off the EARIS modem and okay three minutes just say three minutes what we're doing is I need you to flash the configuration coming from the WH03 most likely it is stored in your EARIS
26:00
Speaker 1
Okay, are we then going on the aris first? No, no. No, we're just approaching. Well, one minute. Okay. I'm sorry. Who is our, who is our Internet service provider? [silence] It's uh
27:00
Speaker 2
So with this procedure, Aries will, or all whatever old configuration that you save. So that when we turn it on it is blank, we will register the MX 6200 as a new device under the Aires, and then we will reconfigure the MX 6200 and assume the name of the old Wi-Fi. That's what we're gonna do. [silence] Yes, not yet, not yet. Aries first. Aries first and then one down, step one, then MX to 200. [silence] By the way, who's your internet service provider? [Silence] Xfinity or Spectrum? Xfinity or Spectrum internet service provider? [Silence] I asked him. [Silence] Yes, please.
27:00
Speaker 1
[DOWNWEIGHT] [silence] company called Iman communications. [silence] I-M-O-N. [silence] I don't think so. [silence] I mean, I know they have one. [silence] I don't have it on my. [silence] Yes, my email. [silence] R-E-R-B [silence] I-N-S [silence] AOL.com. [silence] That's R R for Randy. [silence] E-R-B [silence] I-N-S [silence] AOL.com. [silence] Yep. [silence] I think we've got one minute left. [silence] Now the uh two now the [silence]
28:00
Speaker 2
it'll be a lovely your your email your email it it'll be
28:00
Speaker 1
the old system is completely disconnected and I still have the child nodes the MX6200 child nodes those are still plugged in but they haven't I don't think been connected at all yep they're blue I'm sorry yes uh it probably was a few months ago cuz I've been really uh reluctant because every time I tried to do this it ends up giving me all kinds of fits and I hate it with a thousand suns passion so um I bought a
29:00
Speaker 2
Yes, okay. Okay. As long as they're blue, they should be good. When did you purchase this device? You have any? You mentioned you just, you just what? Purchase this device, right? The MX 200. Do you remember when did you order this one? [silence] That's all good.
29:00
Speaker 1
from, I bought it from I'm from Amazon. And like I said, I just ate doing this so bad because it never, never goes like it, they say it's supposed to go. Yeah, the other, the other thing is my, my wife works from home and since she works from home, finding a time where she's out of the house is not easy that I could do this without her complaining about not having internet. So she's out for a while, so we got a little bit of time but not much. How's that? So I think we're over our three minutes. Yep, going on. Now.
30:00
Speaker 2
always like technology anyway I'm gonna help you once this is set up more yeah. Yeah. Can you turn on the links, the modem there, it's
30:00
Speaker 1
How long would you suggest waiting until we turn on the MX 6,500. Okay. Well, it shows, I know it can't be ready yet, but it does show online with a blue, but it doesn't show anything on Wi-Fi yet. Oh, now it's green. And I might be no, oh, sorry, it's blue flashing now. I'm assuming we'll wait for it to be blue solid again. [silence]
31:00
Speaker 2
Uh, until you see the blue color or online status of the Aries, that's good. It's okay. Sure Mm. Mm. [silence]
31:00
Speaker 1
Have I done any, what? No, uh, well, I mean, I, I ended up, um, starting it. I got actually to the point where it was trying to install the 2.4 network and it said that it would take just a second, or take a minute. And I waited like 15 minutes, and I figured it was in kind of a loop. And, um, it seemed to take way longer than it should. And then I, when I restarted it, every time I tried to restart it, it basically comes to a loop, where it says, let's check your wiring.
32:00
Speaker 2
aside from plugging in the power on the MX 200 on the primary node, have you done any installation yet? Installation, or enable to C any work
32:00
Speaker 1
[silence]
33:00
Speaker 2
All right now you downloaded the links app, right? All right. All right. Now, just close all of it. Now, okay, can you check whether the the air reach is ready stay well and then turn on your MX flirt good. All right, okay, turn it on. [silence]
33:00
Speaker 1
Okay, turned on. If. Now, is it possible while this is coming up and the blue light is flashing, I give you if we get disconnected, do you have a phone number or can I give you my phone number. That is that is correct. Perfect. Okay, so it shouldn't take just a second. So I have the Linksys app is closed. The child node Nope, it's closed. The Linksys I mean, I could reopen it. The main main.
34:00
Speaker 2
Yes, please. Yes. It's at 1-3-1-9-7-2-1-9-9-6-6. This is the number. Yes. I'm going to give you a call just in case. Mhm. Not yet, not yet. Yes. OK. OK, tell me the color of the light. No, no, no. Just close it. Now tell me, when you go inside, where the light comes from, when you go from the entrance, going inside, is the light coming on your right-hand side, or your left-hand side?
34:00
Speaker 1
Yeah, the me- one is flashing on and off blue here, but give it just a second. Okay, it um stopped, but it's not blue, it's white.
35:00
Speaker 2
That's OK. Now, can you try to connect to the Wi-Fi name? Your phone. Check your phone if you can see the default Wi-Fi name. Usually, it starts with web setup. It's underneath the router.
35:00
Speaker 1
Envelope setup D 60 I also have a Linksys 05702, which matches the device. to that one. Should I hit the Linksys 05702, which matches the name on the device? This device ends in 5702.
36:00
Speaker 2
The one that is the primary. The mother node is underneath, it should be there. OK. Yeah, there's a day. uh Huh. Uh. Try again. What is the serial number of this device again? The one that is primary. That is five, eight, six, W, one, right? Five, 702.
36:00
Speaker 1
Yeah, the whole serial number is 58W10M24E 05702. The network name is, where's it set up? Says Linksys 050702. Yeah, so all three of them are on there. Okay, so under my networks, yeah, there there's um all
37:00
Speaker 2
can you give me the full serial number? what is The deep walk natural? alright can you connect to that one? [silence] no, Look for - connect to the RAM, yes, please, it will not stop of own, yes.
37:00
Speaker 1
Okay, it says it looks like it's joined. I have a blue check by it.
39:00
Speaker 2
Can you upload your links as well?
39:00
Speaker 1
Getting router settings, shows I have one node and it says the internet is online. Got it. Wi-Fi name is link sys but we expect but we don't want that right? [silence]
40:00
Speaker 2
All right. Good. All right. Now, go to the upper left side of the screen. There's a three bars, click that one, go to the Wi-Fi settings. All right. This is the room. Yes. Now, remember you wanted to change it to the old one, the one you're w3, this is where you change it.
40:00
Speaker 1
okay. So, is this is the Wi-Fi setting. Would that be the same for, not the account. Would it be, because it would, or would it be, would it be for the four, because I have, should have two settings on here, one for five, oh, and the other one is for, what is it, four, two? Yeah, 2.4. Okay. Okay, yep, I had, okay, help me, okay, I have a question, because I actually had two of them before.
41:00
Speaker 2
Yeah. Password. Go ahead. Okay. 2.4 and the 5G. You can use the same WI-wi the same Wi-Fi name for both. Okay. Now, take note that the Wi-Fi name that you're going to place in there will be the same as your old Wi-Fi name. And the password as well. Clear?
41:00
Speaker 1
[silence] one that said 2.4 and another one that said 5.0? Should I put in the do i designate... this is the 2.4 now? would that be under? Because it's not saying... it just says Wi-Fi name. Would that be under the advanced Wi-Fi? Where we would designate 2.4? [silence] Because I don't remember this being separate. I just remember the password [silence]
42:00
Speaker 2
yeah yeah if that would be the case then designate it that way most likely your solar panel is forcing you to connect to the 2.4 yep so that is the same thing make sure the 2.4 is under the 2.4 gateway and the 5G is under the 5G let me see is there an option in there let me see ahhh yeah
42:00
Speaker 1
for 2.4 and for five five point o. okay so the mother node I'm going to turn it upside down and I'm going to hit the reset and I'm going to press it and hold it for five seconds it and it five time.
43:00
Speaker 2
All right. Yeah, we cannot separate it in the phone. We're going to use the computer to separate them. All right. In the meantime, what you're going to do is I need you to go to the child node -- I don't know, mother node -- and press the reset button five times within five seconds. So, one press and release per second. Okay, on the mother node. Press and release. No, no, press and release one press per second and do it five times. Click, click, five times. Now it should blink, right? Make sure the it is
43:00
Speaker 1
yeah okay I'm at a computer just put it in the search oh okay I gotcha hang on yeah over the internet there we go connect enter password oh dang that one again all right hang on
45:00
Speaker 2
uh With a, it'll take around three to six minutes. Now, I need you to go to a computer. Do you have computer we can work with? We're gonna modify your Wi-Fi settings. Okay, I need you to connect the computer to linksys 7 0 2. No, no. Uh, Wi-Fi settings. Go to the settings on the computer, go to the
45:00
Speaker 1
Okay, UJ. Oh, come on. Okay, my computer shows it's connected. My router [silence]
46:00
Speaker 2
All right. Open a browser for me, and then on the browser, visit the website "My Router. local".
47:00
Speaker 1
not local there you go just it can uh why am I getting this warning when I access your connection is not private so just hit continue just hit continue right okay your connection's not to hit it do I just hit he says back to safety or advanced this server cannot prove that it's security certificate is not what's that proceed anyway got
48:00
Speaker 2
[DOWNWEIGHT] that local yes it will give you up front that uh why am i getting this warning advance and next next next you see the blue screen on the link yes continue next advance yes yes please next advance visit the website anyway visit the visit or proceed anyway.
48:00
Speaker 1
yeah I'm at the Linksys says key yes continue to Linksys smart Wi Fi okay enter recovery key under the uh the main node right
49:00
Speaker 2
you have the blue screen now. Or it will have some. Smart. Wi-Fi. Yes, please. Okay underneath the outer there is a recovery key in there. Yes. [silence]
49:00
Speaker 1
okay it says create a new admin password okay so this is the same password that we use okay all right
50:00
Speaker 2
Yes, you have to create this, 10 characters, one, an upper case, one, number, one, special. You need to remember that this is a router, no, no, this is a router. This is your advanced password, the one that controls everything. Do not give it to anyone else. [silence]
50:00
Speaker 1
Not making this easy are we? So we can't have cannot have two of the same characters together can we? Okay [silence]
51:00
Speaker 2
Yeah. Yeah, sorry for that one. [silence]
51:00
Speaker 1
Okay, and I think I've got it and then hit reset. Okay, I've got it up. [silence]
52:00
Speaker 2
Yes, please. Go ahead. All right. You see the blues coming coming in and you know.
52:00
Speaker 1
Yes. Yep, I see it there. I see 2.5 and then 5 and then 6. Okay. Okay? Child nodes are both white. Okay. Okay, so I want to change the name from Linksys 0572, so how do I do that? Okay.
53:00
Speaker 2
under the side, under the router settings, just the Wi-Fi setting. see that. Correct. Now you can change that one. Just overwrite. By the way, what is the color of the two wireless nodes? they're white. Right? ah, they're online now. Just overwrite.
53:00
Speaker 1
Hanging with me and override. And I'll just try here Wi-Fi settings. Yay, this hang on. There it is. All right. So 2.4. I gotcha. Do I set up the 6 gigahertz band? Yeah. but I can label that with a 6.0 on it, right. [Silence]
54:00
Speaker 2
[silence] okay, you got it. [silence] uh, yeah. same as the Pyby the same Wi Fi name
54:00
Speaker 1
Okay. Apply. Okay. So I'm getting a little waiting screen. I think it's updating it so give me a second. Yep, because the internet just went off. And so, all right. So I think I'm into it. Okay.
55:00
Speaker 2
[ silence ] Now, I need you to test.
56:00
Speaker 1
I wanna close it out, um, I'm going to the link this app, right? [silence] I see one node, it's not showing the other ones yet. Just one. one node. [silence] Oh, no, there it is, it just popped. It's under the, it's under the…
57:00
Speaker 2
Can you - Yeah, you should be able to see the three nodes by now. Mm-hmm. Want? Nope. Can you close the app and open it again? Mm, it's in. Is your phone connected to the new Wi-Fi name? Good.
57:00
Speaker 1
Perseus 2.4. I don't know if that's correct or not. Yeah, that's that's the name of the network, Perseus 2.4 and Perseus 5.0. Okay. All right, let's do this. (Can I redo?) Trying to see if I could rename them.
58:00
Speaker 2
Yes. Yeah. Very good. Yeah. That's correct. This should be the first fixing of your name, the wifi, correct? Hmm. Time. That's it. That's good. That's correct. Now, we will move your wifi name, the child nodes, to the location that you wanted it. Okay? I will guide you. Move it. Just unplug and then place it there.
58:00
Speaker 1
Yeah, it's not. So the one thing I have, it looks like I'm going to have to re-sign on every single device, right? Well, all of our security devices and cameras are at 2.4 and all of our iPads and computers should be at 5.0. [silence] Cuz I've only seen one device, but I'm wondering if I accidentally, I'm wondering if I had a, a space between Perseus and the old one.
59:00
Speaker 2
No, no, no, no. You don't have to. They will automatically reconnect because all the device are connected to purchase 4.0, right? A 2.4. Mmm. All right. that should be automatic then, as long as they have the same Wi-Fi name and Wi-Fi password as the old one, they should be connected automatically. You don't have to connect them. that's the sense of it. It will take down
59:00
Speaker 1
[silence] Let's try this. [silence] So I'm in the computer. So I'm assuming that once that, once that's correct, they should all either the amount of devices that I see on the Linksys app should show more than one, right? Well, if that's correct. Yeah, I think I do hear. Yeah, hopefully I don't need it. We don't have that big of a house. So hopefully we don't. It's a Wi-Fi.
60:00
Speaker 2
Once all of this become stable, Randy, this is a good thing. Once everything in the 68200 is stable and everything, give it a week or two. Once everything stable. Remember your old W-20Ws, thank you. Those are weaker but still workable, right? Your warranty for MX68208 is carried to the old outers. Those obviously that for warranty is already out to warranty. But since you have a new outer with the warranty, we will support that other devices. And we can add them as additional child nodes. Okay, okay. Just kidding, kidding. Just because you did it and the day that you did anything. To just think of a word for the binder.
61:00
Speaker 1
All right. Yep, I'm showing the 3 nodes, but I'm still showing only one device. Yeah, I got my computer. Is that, that.
62:00
Speaker 2
Do you have a feeling you put a space in it, right? Hmm. In your laptop, would you know what is the default Wi-Fi name it disconnected? It's a five G.
62:00
Speaker 1
is this 6o. Is that significantly faster? Yeah, it is. A little bit faster, isn't it? I I gotcha. Okay. There it is. Under the 2.4 Now it's showing 19 devices. Although I think it's So it should be coming online. I think we have 45 devices total. So I think we have it. All right. So we'll give this just a little bit of time. Do we have a case number, anything I need?
63:00
Speaker 2
Now. Yep. Yes, it is. But usually up deckable only to iPhone 15. 16, 17, Samsung Ultra. But not all other devices. Okay. The to this place is the co-pad. Okay, good, good. Very good. Hmm. Okay, do you want you on to. Sure, sure. Okay, so now we're talking.
63:00
Speaker 1
that be nice. I, yes. So send you a copy of the of the receipt. Okay, yep.
64:00
Speaker 2
Is LTS, I'll send an email to you, by the way, so that you can, uh, it's and we're sending and mail to you at RMrvNz @AOL.com. That will be the case number and I may ask for a copy of the receipt so that I can give you a three year's warranty intention for this one. Will that be okay? Yes, if you have it. Right now, uh, I set it on May 30th 2024. That was gonna, it's in my settings, it's the default. But if we can get it, uh, later than that one then, once from the day of the purchase entry is warranty, will be good. And take note. Your warranty is carried to your old devices. If you had an old device that needs help, just give us a call. Give us the serial number of this new router, so that you said you can claim, I have a warranty. Can you help me with other device? Will have to.
64:00
Speaker 1
well hopefully I don't need the old devices because that's why I bought all the new ones so okay all right well we're going to try this hopefully it works and if not I'll will call back and do it but it looks like looks like it should we appreciate it thank you take care thank you take care bye-bye[silence]
65:00
Speaker 2
Yeah, I know, I know. Anytime, you're good. Thanks, thanks, Randy. And it was nice talking to you. My name is Nathan. Have a nice day and thank you for calling me.
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