V2 Rubric Detail — 8630b1ba-7bd7-11f1-9…

Generated 2026-07-18 01:05 UTC

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Call Start
2026-07-09 20:48
Duration
49m 47s
Contact
Richard Sullivan
Issue Type
WiFi Connectivity
V2 Outcome
Successful Resolution
V2 Band
Needs Improvement

Agent & Case Context

Agent
Paolo Ebora
HappyFox Case
#TE00047658
Support Country
United States
Product Family
MESH SYSTEMS
CSAT
—
Sentiment Trajectory
—
Ticket subject: Samsung phones unable to detect 5Ghz_MX5500
⚠ Transcript quality flagged: the ASR/quality-validation pipeline detected and excluded unreliable transcript segments from grading (3 hallucinated segments). Excluded from aggregate KPIs — treat remaining scores and transcript with caution.

V1 Rubric Scores

Resolution3.00/5
Accuracy1.00/5
Communication3.00/5
Protocol2.00/5
Efficiency2.00/5
Overall2.8/5

V2 Rubric Scores

Resolution4.06/5
Technical2.19/5
Communication2.50/5
Ownership2.86/5
EscalationN/A
Customer Exp1.79/5
Overall58.6% (+2.6)

V2 Grader Summary

The agent successfully resolved the child node pairing issue (solid blue confirmed), but the process was disorganized with material technical inaccuracies about product compatibility and specs (T3 Not Met). Call control lacked framing and empathy, and customer effort was high due to repeated steps and poor continuity. No escalation was needed or performed.

V1 Case Analysis

Customer could not add MX5500 child node; after multiple 5-press attempts, power-cycle, and hard reset, node showed solid blue and is now online. Agent provided multiple incorrect product compatibility and feature claims.

Troubleshooting Steps
  • Collected child node serial number.
  • Instructed 5-press pairing on the parent router.
  • Guided power-cycle of the parent router.
  • Advised hard reset of the child node and observation of LED states.
  • Checked status in the Linksys app.
Key Observations
  • Agent made multiple serious technical inaccuracies about product compatibility and features, directly contradicting the Linksys KB.
  • Troubleshooting was disorganized, mixing reset and pairing procedures without clear step validation or confirmation of WAN/internet status.
  • Call spent excessive time (from 20:00–48:00) on off-topic hardware upgrade recommendations instead of focusing on resolving the current issue.
  • Despite errors, the agent persisted with troubleshooting until the node showed a solid-blue LED, indicating a likely resolution.
  • Agent maintained a polite tone and confirmed the final LED state with the customer.
Positive Highlights
  • Collected the child node serial number early in the call (04:00), which is a good protocol practice (universal_escalation_guide.md).
  • Correctly identified and instructed the 5-press pairing method for the MX5500, which is supported per universal_5press_models.md.
  • Guided the customer through a hard reset of the child node, which is a valid troubleshooting step per universal_factory_reset.md.
  • Recommended a power-cycle of the parent node, which is a standard recovery step per velop_wifi_connectivity.md.
  • Persisted with troubleshooting until the node showed a solid-blue LED (28:00), indicating a likely resolution.
  • Confirmed the final node status with the customer and allowed renaming in the app (30:00–31:00).
  • Maintained a polite and professional tone throughout the call, ending with appropriate closing remarks (49:00).
Agent Errors / Gaps
  • Incorrectly claimed the MX5500 supports Wi-Fi 7 (transcript 22:00); per KB, MX5500 is a Wi-Fi 6 device (velop_wifi_connectivity.md).
  • Stated the LN1400 is compatible with the MX5500 (transcript 45:00–48:00); per velop_mesh_compatibility.md, MX5500 (WHW series) is not compatible with LN1400 (Cognitive Mesh).
  • Claimed the MBE7000 is a standalone router and not mesh-compatible (transcript 21:00–29:00); per KB, MBE7000 is a mesh node and part of the Cognitive Mesh family (universal_mesh_node_management.md).
  • Suggested the MB70 (WRT Pro 7) is a mesh device; per KB, it is a standalone router and not compatible with mesh systems (velop_mesh_compatibility.md).
  • Failed to verify the parent node model before advising the 5-press method, risking incompatibility (universal_5press_models.md).
  • Did not confirm WAN/internet status on the parent node before troubleshooting node pairing, which is a critical troubleshooting step (velop_wifi_connectivity.md).
  • Advised the customer that the Linksys app has been discontinued and replaced by 'Lynx sys now' (transcript 42:00); this is false — the app is still supported and being phased out gradually (adjacent_smart_home_iot.md).
  • Suggested the customer could mix newer 'Linksys now' models with older mesh systems without major issues; per KB, different generations are not compatible (velop_mesh_compatibility.md).

V2 Indicator Ratings

Resolution
R1 Met Issue actually resolved conf 95%
Customer confirms at the end: 'Yes. Perfect.' and 'You've been very helpful,' with the child node showing solid blue.
R2 Partially Met Diagnostic thoroughness conf 85%
Agent conducted troubleshooting steps (5-press, reset, reboot, app check) but sequence was disorganized, skipped key diagnostics (WAN connection test), and included contradictory instructions.
R3 Met Correct resolution path conf 90%
Agent focused on resolving the node pairing issue using appropriate methods before discussing upgrades, aligning with the customer's immediate need.
Technical Accuracy
T1 Partially Met Technically accurate info conf 85%
Agent identified LED states and distance as symptoms but failed to ask about internet status, WAN cable connection, or PPPoE setup, missing root cause verification.
T2 Met Appropriate tools / resources used conf 90%
Agent appropriately used the Linksys app and LED observation as primary tools for node pairing confirmation, which are valid for this scenario.
T3 Not Met No misinformation conf 100%
Agent provided material inaccuracies: claimed LN1400 supports Wi-Fi 7 (KB states Wi-Fi 6), claimed MX5500 is compatible with MBE7000 (KB explicitly states incompatibility), and misrepresented LN1400 as a replacement for MBE7000.
Communication
C1 Not Met Clear & professional language conf 85%
Call lacks clear framing, includes frequent long silences, and agent drifts into off-topic product recommendations (MBE7000, LN1400) without maintaining control of the interaction.
C2 Partially Met Confirmed understanding conf 80%
Agent uses simple language and repeats steps but does not consistently confirm understanding after complex instructions and introduces jargon like 'mesh devices are compatible to hook up'.
Customer Ownership
O1 Met Ownership & empathy conf 95%
Agent owns the case throughout, attempts multiple solutions, and does not transfer or abandon the customer despite the complexity.
O2 Partially Met Proactive follow-through conf 85%
Agent provides time-based expectations (e.g., 'wait 3–5 minutes') and directs actions but fails to summarize next steps or offer a clear post-call path.
O3 Not Met Closure confirmation conf 90%
Agent does not reference prior technician call, re-asks for serial number already provided, and ignores customer's history of troubleshooting attempts.
Escalation Judgment
E1 Not Applicable Correct escalation decision conf 100%
No escalation was performed and none was required—the issue was resolvable at L1 with proper troubleshooting.
E2 Not Applicable Escalation prep & handoff conf 100%
No escalation occurred on this touch.
Customer Experience
X1 Partially Met Customer effort minimised conf 85%
Agent uses generic empathy ('I totally understand') but does not specifically acknowledge the customer's frustration or repeat-call fatigue; professionalism slips briefly (e.g., 'You crazy?').
X2 Partially Met Tone & rapport conf 80%
Agent maintains a steady tone but loses engagement with off-topic tangents about unavailable products and long silences, failing to fully adapt to the customer's pacing.
X3 Not Met Overall experience conf 90%
Customer repeats serial numbers, performs multiple resets due to unclear instructions, and endures prolonged troubleshooting—indicating high effort not reduced by the agent.
Call Transcript90 turns · 94 lines
Speaker 1
welcome to links to support to ensure quality service your call may be
00:00
Speaker 2
welcome to linksys support to ensure quality service your call may be monitored certain products will be supported while end of support products will have self-help options available please have your serial number ready and stay on the line for assistance while waiting you may also visit support.linksys.com for more information about your product [silence]
00:00
Speaker 1
I'm adding a node to my mesh. No, no, I was on a call with, uh, with a technician earlier, but somehow when I got to the basement, it, it didn't work. So, just wanted a refresher on how to set up back the child node. To set up a node. Can you assist? [silence] I have a Linksys device and I need to link a node to it. It's purple right now. No, the parent node is perfect. It's blue.
02:00
Speaker 2
Is it the newly purchased? Okay. Now let me just confirm you have three, you have two Linksys devices. Okay. What is the light indicator of the parent node? The parent node is solid purple.
02:00
Speaker 1
But I need the parent node to talk to the. I need a parent to talk. Um. Yes, you are. Richie O.S. I have to go back down there and get, yeah, yeah, yeah. Hold on, let me, give me a second. Oh, okay. Um. Just a second.
03:00
Speaker 2
Okay, now kind now let me just confirm if I'm talking with Richard Sullivan and your email, sir, is rich ieos@yahoo.com. Can you provide the serial number of the child? Know that you are trying to hop up with the parent node.
03:00
Speaker 1
Zero number is under the bottom 4, 3, K, 1, 0, M, 2, 8, C, 0, 3, 0, 0, 9. Get out of here. It's on your it's coming back. Hello? The serial number once again. Oh, the model number is MX5500. It's right beside it. It's right beside it. Now,
04:00
Speaker 2
Yes, so the model number is Okay, can I move this one circle closer to the parent node? about how far this from the main router? Okay. Now, go to the parent node, then press release the reset
04:00
Speaker 1
No, I can't reset the parent node. You crazy? You want me to reset it? Oh. The one on the child node? [silence] Which one you, OK, let's begin again. So you want me to go on the child node and press reset? OK. And I am telling you that I cannot reset the parent node right now because I have a whole...
05:00
Speaker 2
So reset button five times within five seconds. [ silence ] Okay, I doubt really I even can really apologize for the inconvenience reached. It is not a reset process. It's a setup process using five press method. When you're going to reset a router, you need to press and hold it for 10 seconds, right? But this time, you need to set up the router. All Yeah, all you need to do is to press on the parent node. On the parent node. [ silence ] Okay, go to the parent node. Press release the reset button five times within five seconds. Press release, press release, press release, press release, press release.
05:00
Speaker 1
Only put settings that I would need to get back. Oh, okay. So go to the, sorry, hold on, let me turn down this. My bad, my bad, my bad. So go to the parent node, yes. Press release the reset button five times. Then it might take us more than five minutes, okay? Let's try. Where's the reset button? One, two, three, four, five. It's blinking red now.
06:00
Speaker 2
but it's not a reset process, it's a setup process with charge. Then, press release the reset button five times within five seconds. More likely that you're going to press the reset button five times for five seconds. Okay, just keep on observing it. [silence]
06:00
Speaker 1
All right it turns steady blue and then it's its purple steady purple. Oh, it's blinking red.
07:00
Speaker 2
[silence] Yeah, how about the child node? And how far it is from the, okay, it's blinking. It's setting up now. So observe the child node for three to five minutes and let me know once it turns to solid blue. Yeah, I totally understand that. [silence] I totally understand that you have other devices that are currently connected, but it's not a reset process, different.
07:00
Speaker 1
and it's blinking red.
08:00
Speaker 2
Yeah, don't worry. The parent's node back to solid blue, right? The parent node back to solid blue, sorry. Okay, that's good. But the child node is still blinking. Okay, keep observing it for one minute. It's a good sign. It means it's setting up. But keep on observing it for one minute. [silence]
08:00
Speaker 1
Steady red. Steady red. We'll right beside each other. I don't even, um, I'm right beside it. We've been right beside it. It normally picks it up. Okay. Move it slightly forward and insecure it stubborn a little.
10:00
Speaker 2
it doesn't turn to solid blue. And how far is it from the parent node? Uh is it one foot or two feet apart? Okay, can we move it farther, something like one foot and is it plugged into a wall outlet? [silence]
10:00
Speaker 1
Yes, it is. Oh, it's true. Okay, let me. But it worked before, right? Let me talk it into a wall, or let and plug it in a little bit further.
11:00
Speaker 2
Not for power strip. Do you have wall outlet in your end, not a power strip that possibly cause the issue?
11:00
Speaker 1
like it right I guess steady blue okay the blue is blinking now [silence] still blinking blue
12:00
Speaker 2
And directly to a wall outlet. They're trying to reconnect.
12:00
Speaker 1
gone red Blinking red now Still wet, five, six minutes Still red. OK. Yeah, yeah. It switched to a steady blue now. All right, let's see. So, it should be finished, right?
13:00
Speaker 2
I keep on serving it. Okay, and it's still solid red. Okay, that's good. Observe it. [silence]
13:00
Speaker 1
it's going back red again it's on a steady red now yes . It's across across from it. Yes, it's it's close by. so what do we receive ? All right, so hold on.
14:00
Speaker 2
Yeah, observe it for one minute. Again, it's still solid red. Wow far is this from the apparent node now. Two or three feet apart from each other? Okay, let's proceed to hard reset this node. Gently press and hold the reset button, and I will let you know when to unpress, but make sure to describe the light color on top of the router.
14:00
Speaker 1
Reset button. Okay. All right, the red light is blinking. The red light is going off. All right, that's steady blue. Release. Don't release the blue. No, I'm still holding the reset button. It's on a steady blue. No, it's blinking blue. Yeah. Okay. Does it matter if I'm local?
15:00
Speaker 2
Keep holding. okay, not yet. Because you, you're good. Did you already release the reset button? okay, let's go. And do you have a link sys app in your end? okay, can we logged into the link sys app. Yeah.
15:00
Speaker 1
We're not in the app. OK, I'm in the app.
16:00
Speaker 2
Click the three lines, but let's just wait for the child node to turn solid purple. Okay, go to the link his app, go back.
16:00
Speaker 1
Okay, hold on. All right, I'm in the link set. Oh, okay. Um, set up new product. Okay. It says add tool. The name of my network. Okay. continue anyway, Turn off DSS the ad node. Continue anyway. next, Make sure everything.
17:00
Speaker 2
[silence] okay, click the three lines at the upper left. [silence] and then scroll down, set up new product. [silence] yes. add a new node to your existing mesh network. Did it ask you to wait four to six minutes, right? Okay, so let's just wait for the child note to turn solid blue. Sorry. Yeah, it's actually great, so almost, actually, almost time for me to got home. So probably this would be my last call for today. Yes, five o'clock in the morning. So my shift is it start from 8:00 p.m. because you are actually located on the Philippines. So I'm on a night shift. [silence]
17:00
Speaker 1
Oh, okay. I want to move to the Wi-Fi router. Is it. Yeah, but can I like. Can a Wi-Fi node be attached to a Wi-Fi. Can a node be a different Wi-Fi? So regarding your question, if you're wanting to use one network, yes you can purchase in the offland your M5500. Your whole process. Technically, mesh devices are compatible to look up with your child which is other watch.
20:00
Speaker 2
We used to it, but it's fine. You're planning to do an upgrade. Go ahead. [silence] Regarding with the one first of it, if you're going to use one network, so yes, you can purchase RB [silence] MB 7000. Your [silence] MX 5500 can hook up with it. So technically [silence] mesh devices are compatible to hook up with it, which is uh, either, but then at the moment, I'm not sure if the Mb 7,000 is still available on our designated or trusted resellers.
20:00
Speaker 1
you at the moment if you observe your connection if it's going well then you can be using it. but for a complex home you might be encountering a lot of troubles in it yeah you can also consider doing a new way but i would like to suggest an experience with the new 6000 it's still good [silence] If I buy a Wi-Fi mesh network can I add it to this existing Wi-Fi 6? and be careful because you might get confused with our home and Wi-Fi and the MB7c it is not mesh it's a nano washer in the mv7. [silence] all right so what would you recommend would I add to it or just get a total new Wi-Fi 7 mesh? [silence]
21:00
Speaker 2
Yeah, of course. They are compatible together actually. But then make sure and be careful because you might get confused with our Open WRT. The MBE 70. It is not mesh. It is standalone. The MBE 70. Look for the MBE 7000. Okay. So at the moment, please observe your connection. See if it's doing well, then continue using it. But, for example, you might encounter a lot of trouble in it. Yeah, you can also consider to then upgrade. But I would like to set an expectation that this MX5 500 is still good. We can still support it.
21:00
Speaker 1
Did the MX 5500 support Wi-Fi seven? No, no, it's not Wi-Fi six. Okay. But I want to upgrade to a Wi-Fis. I want a faster Wi-Fi seven. Yeah, but it's actually depend with your internet. I know your internet speed. It's 400 down and 400 up. Yeah, actually having that kind of speed is probably good to use the MX 5500 because the internet speed of our MB 7000 is compatible with and you'll be fine with 2.5 GB per second. But if you subscribe for one GB per second, you'll be more likely, and you'll have a lot of devices referred to the MV 7000. How many devices are you completely use everyday? Okay, right now it's showing me 14. So I'd say if.
22:00
Speaker 2
No, it's not. It's a Wi-Fi 6. Yeah, but it actually depends with your internet plan. I know your internet speed subscription from your provider. Yeah, actually, having that kind of speed is actually good to use this MX5500 because the internet port of our NB 7000 is compatible to handle 2.5 gigabit per second. So, if you subscribe for 1 gigabit per second, so, more likely, and you have a lot of devices, maybe purchase the NB 7000. But how many devices that are you commonly use every day on your end? [silence]
22:00
Speaker 1
about 16. okay. Are you allowed to email me a link to it? Okay. What's the name of the router? The one you just mentioned. M. Hold on. M70.
23:00
Speaker 2
14 or 60. Okay. So MX5500, we read that internet plan is actually compatible and good to continue using this one. But on the future, for example, you really want to do an upgrade, because our technology is also upgrading, right? For future purposes, you can upgrade an M5700, not the M500, the open, since it's stand alone. It's not mesh. Yeah, of course, you can actually visit our support side, sir. We have support.linksys.com. So if you're going to search, MBE, no, MBE, MBE7000. Yeah.
23:00
Speaker 1
b7 7000. Okay, I look it up. All right. So right now. Yeah, that would be nice. All right. So right now, seen as steady steady red. Even though um, links this up. Let's coming up. Coming up. Okay, the links this up not, when I click on the nodes it's not showing me And now some red. Yeah, it's not showing me any, Oh, the nodes keep spinning and the, the actual child node itself is red.
24:00
Speaker 2
I can also send you the link. Still solid red. How about on the linksys app then? It's still solid red. [silence]
24:00
Speaker 1
um, even though it did say that it was finished, okay, it's showing me two nodes, however, the actual, uh, okay, it's still two nodes and the other one's going offline, going, yeah, it's still ready, are there nodes offline in the management tab? Yes. I'm sorry, I'm not. I'm not seeing it in the management, it says congratulations on the two, the, the new nodes. Your notes need a minute to settle in. Oh, okay. If you don't mind, sir, could you click to read the parent note? It would not need to dismiss, it just needs to reset the parent note. Oh, no, no problem. From you, from you understand that I, I listen to anything you say. I just got a little panicky before. All right.
25:00
Speaker 2
Okay, it shows two nodes and then the other one is still offline and offline in the LT RAS app. Okay. If you don't mind, sir, can we please reboot the parent node? It would not reset. We just need to restart the parent node. Yeah. Just unplug the power adapter.
25:00
Speaker 1
Don't use the button. All right, so let us plug it out. [silence] Tell me when to plug it back in. One, two, three, four, five, six, seven, eight, nine, ten. Plug it in now. [silence] Three to five minutes? All right, right now the child node is blinking red. [silence]
26:00
Speaker 2
Do not the budget. The little power electric. And then wait for 10 seconds. Just 10 seconds to plug the power back. Yeah, and let's wait for 3 to 5 minutes again and this five changes. Yeah, 3 up to 5 minutes for the process because your parent will blink blue, it's booting up. Yeah, it's okay because we just reboot the parent node. But of course, while waiting, do you have ...
26:00
Speaker 1
You have an extra Ethernet cable? Yes, I do. You want me to plug the parent node, I mean the child notes, straight into the the network? Okay.
27:00
Speaker 2
Extra Ethernet cable also, just in case. Okay. Not for the mean time because we just rebooted the parent node. So, we need also to observe if the child node will turn to solid blue after we restarted the parent's node. [silence]
27:00
Speaker 1
All right it's still red. It's blinking red. It's steady blue. All right the child mode now giving me a steady blue [silence] And when once I also sent the link regarding all of the information of the inBeat and the outland
28:00
Speaker 2
Is that the child node? Okay. How about the parent? Okay. Just keep on observing with the child node, sir, because it's still blinking. Just trying to reconnect. Okay. Hopefully it will steady blue. So let's just keep on observing it. And by the way, I also sent the link regarding all the information of the MB 7000. It's a white color. Most of the time customers get confused about this keep on sending the link to them. I also sent a manual and some thing sir regarding the units yes and color yellow does not mean the child node is connected to the parent node that is if it's blue Okay then of course but normally it should be steady blue and blinking means it's trying to reconnect so just let's wait for it to reconnect
28:00
Speaker 1
It's confused between the MB7000 and the IP7000 because they are both cross. In a pro 17. and then MB7000 has the manual body the MB7000 is the one looking for. It is a management device, but the other one is a smart device. and I'll be in general. And you said 7000 can work with this one or it came up. Well, let's finish the conversation. So the MB 7000 will work with this one. So I'll just plug. So I buy one of the node and then change that one to the parent mode and then change these this parent mode into a child mode, right? Yes. So for intent to 3500 there. This will be the child mode. Well
29:00
Speaker 2
Used between the M H and then the M B 7000 because they're both cage hello Pro 7. but then the main problem is that they have different compatibility. The M B Now thousand is the one you're looking for since the mesh device, but the other one is a standalone. That's an open rate and it's not mesh. M B 7000. Yeah, I sent the link to your email. So your MX 5000 well, will be the child node and the [silence]
29:00
Speaker 1
$ OPERATOR i190.]" Yes." [ silence ] change the pig and confirm us you males and otherwise yeah $ OPERATOR yeah OPERATOR it's data blue now and $ OK, but before I move it, can I rename it in the app? Hold on. [ silence ] How do you do it? App is refreshed or? Yeah. Make sure the r2 node's connected now. Yeah. Yes, it is. OPERATOR I can
30:00
Speaker 2
Parent node is the MB 7000 and back to the child node, is it steady blue or turns to solid red? OK, so it blinked read earlier when after we restarted it, the parent node and then it turned to solid blue. And I guess it's been an two minutes that it's steady blue? OK, can we relocate that one? And let's check. Yeah, sure, you can actually rename it on the app. Refresh our force close to reopen the Linksys app to make sure that there are two nodes connected now. OK, that's good.
30:00
Speaker 1
Okay, oh yeah, I did it. But, hold on, let me make sure. Settings, oh no, yeah, that's it. Did they update this app? Oh no, I was just wondering cuz I don't remember seeing this in the original time I was setting up this thing. Yeah. Okay. It's renamed now. So I just need to go plug it in. All right. Yes. and it shows all right. All right. So let me plug it all. Stay, stay with me. pull this back in.
31:00
Speaker 2
Well, what happened to the LinkedIn status. [silence] Yeah, but there are two nodes connected now, and it shows "online." Okay. Can we relocate the child node?
31:00
Speaker 1
Okay. I'll plug it in. Once it's dead you're blue, I'm good, right? Okay. Okay. All right, no problem, and I the we'll keep you on the phone. But uh let's just recap on the the Wi-Fi 7 the MX7 M.B. 7 renderer. So if I buy that,
32:00
Speaker 2
Yeah, it will steady blue, and it will boot up. Blue, blinking blue, blink red. So, you need to wait 3 up to 5 minutes again for that one to reconnect. Yeah, sure.
32:00
Speaker 1
I can make that one my parent node. And then turn my two MX 55 100 into the child nodes. Right, all right, so anybody that is close to the parent node will pick up the Wi-Fi 7 and able to access Wi-Fi 7, but the people that accessing any other child nodes won't be able to get Wi-Fi 7. Right? [silence] That's good news. What's the last price on it?
33:00
Speaker 2
A child node. Yes, exactly. Because it's really recommended for in our answer to set up the parent node, we just upgraded compare with the other nodes. Your of course. No, it's not because your MX5500 is not a Wi-Fi 7, only the parent node. And your [ silence ]
33:00
Speaker 1
right? so my MX 55, hundreds, will connect to the new Wi-Fi 7. Yeah, of course, because we are playing devices. um, And that's the the model versus the only one that it will definitely work with or there are other model numbers out there. um, yes. actually, there's some model numbers we have, we have the MX 6200 um you have also the MX 620.5 for the white pine uh, it's for the Lowepro uh 7. We have the MX 25,000. But for the um [silence]
34:00
Speaker 2
parent nodes, there is a tri-band. So it has 2.45 and 6. your MX55 is just 2.4 and 5. so for future devices that are Wi-Fi 7, they should connect to the parent node. Yeah, of course, because they are mesh devices. Technically, they are compatible to hook up with each other. there are actually some model numbers we have that's MX 62 100 we have also an MX 85. So for the Wi-Fi uh is for the Velop 7. We have only the MB 7000, but for the Velop six IE, it's MX 6200. you can actually try to look around with that device. the MX 6200, but then if you have, go ahead. Yes. But but the difference between the MX 6200 and MB 7,000, MB 7,000 is our Velo Pro 7, MX 6200 is our Velo Pro 6. And if you're going to compare the ports, the MX 6200 have two ports, one for the internet and one for the Ethernet port, unlike with the MB 7,000, we have a lot of ports.
34:00
Speaker 1
It's a 448 for the short and one 48 for the. If you have a lot of four devices, maybe seven 1000 is your commitment seven 1000. Okay. All right, I'm looking for the price. It didn't come up on Amazon. Is it new? Yes, what they mentioned earlier, sir, it has a limited Oh, so where do I by [silence] [silence] [silence] All right. All right, let me find. All right, let me find it [silence]
36:00
Speaker 2
there is a for the ethernet ports and one for the internet port so if you're if you have a lot of wireless devices MB 7000 is recommended to purchase yeah yeah as what I mentioned earlier sir it has a limited edition so most of the customer yeah get confused I guess it's still available in the local store I'm not sure with the amazon if they still have the MB 7000 because most of the our customer get confused with the MB70 they're thinking that it's an MB 7000 so they purchase it and then it comes out that it's a standalone router and end up to return it since not mesh
36:00
Speaker 1
Let's use Google. Okay, it doesn't look like Amazon has it. Let's see. Wait a second. Okay, but I'm on the Lynx page and I'm not seeing it. Can you find it? You're allowed to go on Amazon and send me that? I guess it is no longer available. How about MBE 7001? All right, hold on. Let's try that one. Okay.
37:00
Speaker 2
I guess it is no longer available. How about MBE7001? Equivalent for one pack or one note. Or VeloPRO 7 MBE7001? Yeah. You can also put Lynxist MBE7001. Yeah. And to be honest with you, we do have only a few units currently left. So don't know what is the ETA, but supposedly it is on Monday. Okay, that is a good update. I'll try to take as many as possible.
37:00
Speaker 1
[silence] I'm not. I'm not seeing that one. Okay. What was the one you just give me? WRT W. WRT what? If you're going to search for a web 7001, reset. Let's see. Okay. I'll search for that. Right now. Linksys. Linksys MV7001. Enter. Okay. Um, seen.
38:00
Speaker 2
It cannot also blocked it? Yeah, it's just the Open WRT available in Amazon. Velop Pro 7 Open WRT. Which is not mesh. And the Open WRT. Now, if you're going to search, quietly search linksys MBE 7001, it will show bunch of linksys devices.
38:00
Speaker 1
Why? It says, why, why, it says, why, why, why, why they're saying Wi-Fi. Okay, well pro... I think well free well pro micro seven dual B... 5000 Wi-Fi 7. That's not it, right? No, it's the one that same pro 6E. I'm not actually. I... I'm not seeing any of that 7. all of these are the same. Okay, all right, so, let me look, Google it and see where I can buy it. If it's not, I want a one definitely interested in it.
39:00
Speaker 2
Velo Pro 60 it developed WRT Pro 7 opened WRT uh it's the MX 6200 develop Pro 6e yeah because I guess it is no longer available on Amazon since we have a limited edition of that device okay yeah sure but be careful with the open WRT developed W2 Pro 7 okay
39:00
Speaker 1
Okay. So Linksys themselves is not selling it. I was going to buy it. I can't see is eBay, which is eBay. Okay. Usually once the a product gets outdated, what is the newer model? Oh, so I definitely need just that one alone.
40:00
Speaker 2
yes, as of now. sir, we cannot guarantee that we can provide a device if you're going to purchase directly from us. eBay. yes, eBay, Amazon, Best Buy, Walmart, or at the local store in your end. As of the moment, please just keep on touch. We have this new links devices, but it is not actually the same features of the MB 7000. Yeah. At the moment
40:00
Speaker 1
SAMMIE S1GON with one of our HIAGING devices. Yeah. It has the same features with your PC based devices. It's compatible to use with the Linux. Same features with the web and your basis. Because in our newer linked devices, some of them are not compatible with the Linux. You have to change that into Linux now. Okay. All right. Just can't stick. If the only space showing that up is eBay, I don't trust stuff on eBay. Let me see Walmart. Yeah, alright. And there
41:00
Speaker 2
speaking Yes, the MBE7030 was one of our high-end devices at the moment, sir. That has the same features with your existing mesh devices, which is the NX-5500. That compatible to use with the Linksys app. Same features with the web interface. Because with our newer Linksys devices, some of them are not compatible to hook up with the Linksys app. We already changed that into Linksys now. Something like it's a combination of web interface and app. And Yeah, but maybe you have a trusted local store in your answer. yes
41:00
Speaker 1
The latest models will not work. They have to be by themselves. [silence] [silence] No, [silence] like like what features with the new model, oh, so they're no longer using the app? Is it they have a new app or no more app? Yeah, [silence] Inside. Okay, so that new app won't work with the. Let's say I still have my old system, a totally separate.
42:00
Speaker 2
Actually, it will work, but they have different features. So, you might get confused. For our new models, it is also limited, and it's no longer compatible with the Linksys app. So, we already changed that into Lynx sys now. Yeah, there is a new app. No more app, but there's a new app. Something like that. It's a web interface, but it's a different features, different theme, like that, different option.
42:00
Speaker 1
if it didn't knew, I won't work with the all with the old messages. Oh, okay, I get you. I'm not sorry. I understand. Yeah, I'm not seeing it. You want to tell me yours?
43:00
Speaker 2
Uh, they actually work with each other, but then the difference is that you need to access individually and manually the node, because they have different web interface. So, if you're going to check the child node, you need to access it to check its settings. If you're going to ask the parent node, you need to connect with that parent node to access its web interface. Because it's better for you to have the same features and compatibility of the router, to, of course, avoid any issues. Uh, actually, we just keep on developing our links to devices. So, I, but, since I don't have any control with that server. So, I'm not really sure for it being released. So, maybe we just keep on touch, maybe on the future.
43:00
Speaker 1
Oh, okay. Dang, you gave me good news. I know it's out probably out there. He's just to find it. Okay. All right, so which one would you recommend for the, right now, if if I'm buying a, uh, forgetting, forget about the old one. Let's say I'm trying on the, the existing one. Which one would you recommend that I buy right now? AM. Alright, so we can't find the 7,000, right? So what the latest one. Next to that is the MX 6200. Okay, let's see.
44:00
Speaker 2
But I guess, yeah, but of course, for the meantime, your MX 5500 is actually good for your setup. But on the future, if you're planning to upgrade, maybe better also to upgrade your whole mesh system, if you're really planning to do an upgrade. Okay. MB 7000 or MX 6200. So you can look for an MX. So next to that is the MX 6200
44:00
Speaker 1
please. [silence] If that is available 6200. [silence] What's 6200? Is it Wi-Fi 7? [silence] Oh. [silence] No. [silence] Anything I've buy, I would want Wi-Fi 7. Yeah, all of these are 60. [silence] No, anything I buy right now would have to be a Wi-Fi. [silence] So you saying that Linksys don't have a Wi-Fi 7 out right now? No, and there's an L1400. [silence] All right, let me search for that L and [silence] So you would recommend a L1400? Yeah. [silence]
45:00
Speaker 2
No, it's not. It's developed Pro Six E. Yeah. Now, down there, there's an L N 1400. Yeah, it has actually a...
45:00
Speaker 1
I don't know what's happening with Amazon today. It's not showing me that L and 400. Alright, let me all right, let me just Google it. Wow, that's awesome. All right. L and 1400. Okay, it came up on the lynx's side. Let's look on it. Okay. All right, so it's the same. So this is the replacement for the MX then.
46:00
Speaker 2
uh, mesh Wi-Fi 7 L and 1400. Linksys L and 1400. It is uh uh just released. I'm not sure if it's still if it's available on Amazon. This is one of our upgraded the WAN of this one is compatible 200 up to 10 gigabit per second. It's actually upgraded one. That's it. It is a new it's a newer product sir. So I'm not sure if it is available on the store or Amazon. Uh it's a replacement for NMB 7000.
46:00
Speaker 1
Right. Whoa. Yeah, this is definitely the one to buy. OK, so this is the one. Thank you very much for your help. So if I can't, I'm going to search hard for the MB-7,700. and if I can't find it, then I'll go for the LN1400. It's just that the LN1400 isn't compatible with the MX5500. [silence]
47:00
Speaker 2
It is more upgraded compared with the MB 7,000 because the WAN of the MB 7,000 sir can handle up to 2.5 gigabit per second, but this one is can handle up to 10 gigabit per second, if you're going to look below. And for Ethernet port scan, and out 2.5. So it's very strong. So if if you subscribe for 2 gigabit per second, so this device is actually good to use. Yes, the Ln 1400. Yeah. 1400. Yes. If you want the Wi-Fi 7. Oh, it's compatible. It's
47:00
Speaker 1
Oh, okay. Oh, okay, good. Okay, so the LN1400 would be, but it's going to be pricey when it does be available. I'm not seeing any prices. It's still pricey and it's still high end device for your MX550. Okay. Well, you gave me the two to work with, so I'll search. If I see one, I see the cheaper one, I'll go with it. If I find this one, I'll go with it. Thank you very much. That was great news. Oh, thanks. Going to the app, right? Or actually go to it. Let me go.
48:00
Speaker 2
Yes. a [silence] technically, your mesh devices are compatible to hook up with each other unless if it's already a WRE R RE220. Yes, exactly. that's surprising and it's too high end for your Max 5500 picked up. Mhm. Here, we'll come. and of course, let's check if the cell node is now solid blue. Oerror check the light indicator on top of the child node.
48:00
Speaker 1
Yes. Perfect. Okay, thank you very much. You've been very helpful. Bye bye.
49:00
Speaker 2
okay, that's good, so, of course, if you need further assistance, just feel free to call us back, okay? you're welcome, you're welcome Richard, and have a great day, take care, bye for now.
49:00