V2 Rubric Detail — 86fcf92e-6fdd-11f1-9…

Welcome to Linksys support. To ensure quality service, your call may be monitored. For in-warranty products, our support team is available to help with performance and hardware issues. Register your product by visiting register.linksys.com. Please have your device serial number ready. For assistance, press one now. For out-of-warranty products, paid support, please have your device's serial number and contact information ready. If unabailable, kindly call back later. For out-of-warranty products, paid support option may be available depending on the issue. Hi, thank you for calling Linksys Technical Support. This is Rio. How can I assist you today? Oh.

okay, I do apologize for you experiencing this kind kind of uh issue with your device. If I may ask her, uh by means of the device is not working. Is it disconnected to the network or the device won't turn on?

Oh, OK. Is that a website you're using? Is that right? So you're using a website, sir. Is that correct? OK, can you confirm the serial number for your Linksys device, please?

Did you somehow try to click the reset button of the router? Uh uh. Uh uh. Okay. When you try to log into the Linksys web interface, what login credentials did you use? Did you use your email and password or did you use their other password? Okay. Their other oh, okay. All right. And then uh when it when you try to put your router password, what's the error message? Like does it shows up the wrong password? [silence]

Oh, okay. What website are you using, by the way? Can you confirm to me? What's the site you're using? Okay. Can you try sir. My router.local.

my router .local , ok, you can hit enter , the router is not successfully set up or you connected to the devices wifi , I'm sorry , are you connected wired or wireless to the links , if you're connected wifi to the links what's the wifi name showing?

macky know what's the Wi-Fi name that you are connected right now okay great uh supposed to be when you're connected already to the links, this Wi-Fi and you pull up myrouter.local it will lead you to sign in again using the route, the password it's not letting you or there's nothing in the page that needs to log in But you are connected already to the link Wi-Fi, right Okay Okay In the web page, sir, when I ask you to pull up myrouter.local do you have an option to log in

age locally dot local do they have is there an option their like log in locally access log in there's nothing okay [silence] Okay. All right. Yeah. Sure, not a problem. Uh, before we proceed and troubleshoot your device, sir, is this the first time you call Linksys? Okay. All right. If that's the case, sir, I'm going to create a new records for you since we've changed our case management tool a year ago as well. Uh may I know your first name and last name? Uh can you spell your last name for me, sir? That's r bar right? Right. How about your email address, sir? No, sir. We don't have any record of you since we've changed our case management tool. got it. Who's your internet service provider, sir? Okay. Bye. like uh cer I was able to create a record for you in the system however based on your records here um the warranty of your product has already been expired and just to set proper expectation that we no longer provide free technical assistance for out of warranty devices uh to answer your your question sir the uh what's going on why will it work yesterday or the other day however the day and and as before it did not work is one of the reasons there this kind of router does not have any more uh firmware updates now it's very important to have a firmware updates because it will uh it will not have a conflict between the router and the modem that you have now just to set proper expectation again uh the router that you have is part of our first generation routers meaning to say um for this cost it's already cheaper and other manufacture offered firmware it so it's expected that there will be a fault also uh as working our previous and most know but aside from that it's also one of the most popular router that we have as a quality and one of the buyers would like to purchase um so one of the practical solution that we could advise you is to upgrade your router to like just like we call it as part of our upgrade program so this is very current router system and firmware and also and often we release firmware uh right away for a recent brand so that it will be tolerant to damages in the future um what I could say is the price for this router and this kind of router is like average of 6000 just to upgrade your current router to this kind uh like recent router and basically they're still basically the same however the upgrade that we're selling is compatible uh to modern modem right away [silence]

kind of router, you might experience some kind of conflict because the router is just Wi-Fi 5 capable. However, Verizon modem is already Wi-Fi 7. Now, again for out of warranty devices, uh we no longer provide technical assistance but we do have two options for you. If you still wanted to use this router, we can still provide you one-time phone support lasting for 60 minutes but there would be a fee for the troubleshooting and that's $15. If you don't want to pay $15 for the troubleshooting, S: Go ahead. Customer: Yes, sir. There is no more update for the firmware that you have for your router. S: [silence]

The other option, if you still really wanted to pursue using this router, uh, for free, I can only send you an email and how you can possibly troubleshoot your device so that you can connect it back to your network. then again, that's not a guarantee that the troubleshooting will work. Is that okay with you through email? Okay. I'm sorry, has what sir? Or Oh

No sir. No sir. We can guarantee you sir the security of our linkage devices router that no one can access your account unless you have the access to your connectivity cuz even if let's say for example, even if your outside your home and you wanted to access your router settings you cannot log in anymore using email and password. So you can only log in using your router password and you should be connected directly to your router's Wi-Fi. So if someone is trying to access your uh your router setting, change something in your settings. We assure you that they cannot connect there.

[silence]

Thank you so much as Walter for your time, and again, this is Rio from linked technical support, you have a nice day, sir, bye bye for now. Bye.