V2 Rubric Detail — 873072e4-7ca4-11f1-b…

Welcome to Linksys support. To ensure quality service, your call may be monitored. Certain products will be supported, while end of-support products will have self-help options available. Please have your serial number ready and stay on the line for assistance. While waiting, you may also visit support.linksys.com for more information about your product. [silence] Thank you for calling [silence] is [silence] how can I help? OK?

OK. sure. Um, sorry, sir, your internet service provider is spectrum, right? OK. All right, let me double check that one for you, sir. Can I have the serial number? Yes, sir. okay thank you so much ok just gonna pull that one up here but let me repeat the serial number just to make sure that is u9 v4 Victor 10 Charlie 65901200 okay thank you sir and base here on the serial number this one sir is MR8300 right for the model the model numbers or sorry the model number is MR8300 okay all right let me double check that one here okay let me create the case ticket

i need first sir before we move forward with your concern. can i have sir an email address? . [silence] V for Victor. [silence] [silence] [silence] [silence] [silence] [silence] and first name and last name sir for the account holder.

Okay, thing. Sure, and this is a best callback number in case the call get disconnected the one that ends in 7 3 7 4. Okay. So uh when you say sir, that like the internet is spotty, like are you getting a buffering connection, slow internet connection when you're connected to the network? Uh uh.

MM - I see. And what have you tried so far, sir? ([silence] Okay.

can double check it here, sir for the, um, 8300. Because usually for a spotty connection, if the modem can't read the router on the end, well, usually sometimes what we do is that, um, I know that spectrum already tried to power cycle, or reset, or do something on their end to refresh the connection. But what we usually do, sir, in terms of this, I

one is that we isolate it uh using physical connection which means that uh we uh check the internet of the modem by connecting a by connecting a computer directly to it and then run few steps or ping to make sure that on the physical modem there's no any hardware issue because usually when we ping uh we do a ping test uh we make sure that there's no request time out on the modem if there's no request time out then that's the time that we proceed with the linksys router and then on the linksys router um i believe you have the device for quite a while already right Okay. um just around maybe around August of 2025 usually Spectrum try to update or um they actually until now they're actually still trying to upgrade um to cope up [silence]

Okay. So what we can at least try on this one sir, since you have internet connection. You only did a power cycle right with Spectrum? Like unplug the power and then plug it back in. How long was that one, sir? Did you remember? How long did you like turn off the router?

Hmm, okay. Okay. As for this one, sir, what we can actually try to do is that since you have the device for quite a while, um we can try to perform a full factory reset, which means that, um in resetting sir the router, everything that was configured on your linksys router will be removed or deleted. So, um that will revert back to its default wi-fi name and wi-fi password that you have on your router. The reason for that one is that if we will reset it, we have we can also possibly remove any possible bugs or glitches that's causing the um intermittent connection on your wi-fi network. And then, set it up again. Set it up in order to create a new handshake or new connection with your internet service provider, and then we will be able to find out whether or not it's a connectivity issue, or there's need for connecting a signal or there's need for a transfer or replacement of router.

let you observe after that one may be like around 24 to 48 hours or a couple of days. if you think that the connection has improved then um we can uh we can proceed on uh you can just continue observing it but if you still notice this party connection you can give us a call back then we'll proceed with a much more advanced troubleshooting. so um that's what we can that's what we can do sir. but for the device the device is actually already out of warranty just to give you a heads up so in case there's any hardware related issue we can obviously process any replacement sir but we'll be able to provide full support in terms of the troubleshooting if needed all right so yeah so for that one sir so that's the possible um that's the layout of what we what we'll have to do first step for to address

okay uh, okay. Alright, so we will do it manually sir, what device do you have available aside from your phone? Mmm, Ok. Okay, I see. And by the way sir before we do any troubleshooting, can you provide me what's the model number of your modem from your internet service provider?

Yeah.

no, sir, and then, if you've noticed, uh, any disconnections, give us a call back right away, so we can proceed with the reset and reconfigure reconfiguration.

it's connected. okay. yes understandable sir yeah you uh usually for that one um our router is a stand-alone router so that's why i've as mentioned earlier that we sometimes isolate it first through the modem run a ping test to see if there's any disconnection from the modem itself because the reason with that one is that the router is always dependent from its internet source so since they did a refresh on the modem from there and so let's see if that one will fix your um connection with the internet but if it's still like kind of spotty maybe we can run troubleshooting as well with the um ling's router all right

uh, okay, okay. no worries uh the I'll provide in an email uh I'll send you an email with the reference number for this call, so in an give us a call back just prove that case number so I'll be sending it to you sir by the end of this phone call, and then I will um I will put documentation here as to if the issue still past after uh maybe 24 to 48 hours or after you observe so far the modem connection or your internet connection then will proceed with what I have laid out so far. I'll put it on the documentation. All right

Yes. And then, yeah, for that one, yeah, I think we're good for now, sir. Um, but if you've noticed anything, we're open up until 11:00 p.m. Eastern time today. All right. You're welcome, sir. Thank you as well for taking the time calling links. Say, have a good day now, okay? You take care. Thank you, sir. Bye, bye.