Speaker 2
Welcome to Lenkses. Support to ensure quality service. Your call may be monitored. For in warranty products, our support team is available to help with performance and hardware issues. Register your product by visiting register dot Lenkses.com. Please have your device serial number ready. For assistance press one now. For out of warranty products, please have your device's serial number and contact information ready. If unavailable, kindly call back later. For out of warranty product, paid support option may be available depending on the issue. [silence]
00:00
Speaker 1
I mean we've always had so many issues with those for them. for change that one [ silence ] Is it right there if I'll maintain the con. Hi we have a Linksys router hooked up to our spectrum modem for our Wi-Fi. and I called spectrum and told them that our internet is not working and they said everything's good on their side so it has to be the Linksys router. Is there any way that you would be able to help? Yeah do you remember Linksys? the Linksys. do you remember Linksys? Yeah, that's why I was asking if you have that because that's what they said that they needed. I'm just saying the passcode recovery key. Yes, the recovery key.
02:00
Speaker 2
Hi, thank you for calling, sis. My name is Raquel. How may i assist you today? [silence] All right. I would like to address you properly with your Linksys router. Let me check your. Currently, the issue of your router, it has no internet, right? It's not connecting to your modem, internet. All right. Thank you. I may ask you the serial number of your Linksys router found at the bottom of the router itself. What about a label that's S slash n? [silence] Are you Let me make sure I got it correct. It's 20 J for Juliet, 10 C for Charlie, 61814995. Is that correct? All right, Thank you. Let me check it from here. And the model number showing at the bottom is it WHW03? Thank you. [silence] WH
10:00
Speaker 1
where does she see that? is that on the label? uh, uh W-H-T? yes I see that, FCC ID over there. no. I mean I don't know if it's registered but I could give you my phone number. uh 909 456 5. stop that. let me go ahead and give you another cell number.
12:00
Speaker 2
0. 0. 3. and the bottom as well. on the... All right. Okay, 00:07 is it your first time calling Linksys? may have the phone number registered here before. 00:05 yes please. 00:20 alright, thank you. let me check it. 00:47 I up and double checking it here. it shows that there's no record with the phone number. how about it an email address? 00:58 yes please. Alright, let me check this uh phone number for a moment. All right, so I've got it here and it's under name of Richard Ortega, right? The email address registered here is ricomar10@yahoo. All right, thank you so much. And while checking the system for the hardware warranty in support of your Lynx's router, may I know how many total nodes do you have?
12:00
Speaker 1
three I don't know. There's like four or five. It's blue. Yeah. Yeah. Is it true? What? [silence] [silence]
14:00
Speaker 2
four to five, thank you. And the main parent node right now, that's connected to your modem. May know what's the color light showing on the top. It's solid blue means it's connected and online. Let me double check. When you mention that um you're unable to connect to the internet, is it true to all devices connected wired and wireless? Hello? Can you still hear me? Hello? Since you've mentioned that your linssus node has no internet, do you're unable to connect internet via Wi-Fi.
14:00
Speaker 1
Yep, everyday. Hello. Yes. Yes, pretty. No. Wow.
15:00
Speaker 2
On all your devices right. Right. because I, have you tried turning off and on the main parent node. I'm sorry. The line is cutting in and out. Can you hear me find on your end. Hello. OK. Have you tried, have you tried turning off and on the main parent node since it's showing solid blue, it means online. Just to verify, when you go to your computer and then or a smartphone and then open a wife, are you still seeing the wife name coming from your Linksys node? Are you able to say the signal? I see. So the wife is not broadcasting. Did you try pressing
15:00
Speaker 1
yes, we did everything spectrum said that everything is good on their, no. Well, we turned it off and we said it goes. It goes to red Yes. And then it goes to blue at the long. It goes to red for like a second and then it goes back to blue, which is exactly where it stays.
16:00
Speaker 2
seeing the reset button at the bottom of the main parent node. Okay, when you okay. Okay, because um when you tried to press the reset on the main parent node is there any changes on the light on top of it that it it's light change to red from blue? I see so. Okay. Okay, so based on the status of the main parent node it's at broadcasting its: Wi-Fi and it goes back to solid blue when reset. So there might something wrong with the main parent node. So for further troubleshooting, we need to reset and reconfigure it. And in the event it's still the same, we might need to use another node as the new main parent node to set up again a new network on your house.
16:00
Speaker 1
So how to can you tell me how old or what um So spectrum was saying if if the Linksys router was like a three and
17:00
Speaker 2
However, just to set your expectations, going back to the hardware warranty overview of system nodes. When double checking it here, it's already ended last August 1, 2021. So it used to have three years hardware warranty and free complimentary technical support. And since it's already out of warranty, for our out-of-warranty devices, we have this paid support. If you wish us to walk you through troubleshoot your nodes over the phone, um it's amounting to $15. It's a non-refundable troubleshooting only lasting for an hour. If we determine your device is defective and unable to resolve your issue, no refund or replacement will be issued. Would you like to avail this $15 troubleshooting?
17:00
Speaker 1
it's not going to work I don't know what that means. So is our router old? So it's nine years old Adam no good. Okay so we do have a okay so we do have a well even if we did troubleshoot it, eventually done on it and it worked for a little while, being that it's already eight years old, it's going to eventually give out, right? Because how long how often do you have to renew them? [silence] So does it dude? Can you see um, how old all of them are? Are they all the same age or some newer than the others? Cause we have three of them. All of them? Every single one that we have? So how much is a new router?
18:00
Speaker 2
other has only that last 10 years, so it depends on the usage of the linksys routers or linksys devices. To to be exact, it was manufactured the year 2018. 2018. So since yeah, this model number manufactured the year 2018. So it's already eight years old, to be exact. Currently, um our linksys store is not available yet, but if you wish me to uh recommend a model number, an upgrade like a Wi-Fi 6 or Wi-Fi 7, since your no nodes is running in Wi-Fi 5, I can provide you a model number.
19:00
Speaker 1
and even spectrum said if you're not at a seven you're gonna have trouble and this is a five eight years old um okay so we're gonna we're we're gonna have a tech come out tomorrow is it within our best interest to just go buy a new pro have it ready for him when he comes tomorrow oh sorry um should we just go buy a new router and then the tech that's coming tomorrow just have him hook it up
20:00
Speaker 2
You may check the price via online store such as Amazon or through your local store. You can check the Valor Pro Model 7. That's the latest one with the Wi-Fi technology. I'm sorry. What was that again? Sorry, the line is cutting in and out. Yes, you can open that option if that's the best for you and your network. So that's okay, you can have your tech set up the new router. And if it's linked list.
20:00
Speaker 1
So if I go in one I could call you and you guys could warranty it for three years.
21:00
Speaker 2
No worries, if you can provide us the date of purchase so that we can since the some models have three years hardware warranty and free technical support. If you'd like to choose again like the Links system. Hello, are you still there? Can you still hear me? Mm hmm. Yeah, I can hear you now. Yes. Yes, if you're going to purchase another Links system node, like for example the NB7000 as an upgrade, for set up and technical support, it comes with three years hardware warranty and free technical support, so we can help you set up the new nodes, Links system nodes that you will have.
21:00
Speaker 1
Okay. So we're having a tech come tomorrow. Do we have to call you back to troubleshoot it or is it just to put the warranty on it? [silence] Okay, so we should probably buy the number seven, right? Because that's the latest one. [silence] Um, are you saying N as in Nancy? Seven. Seven.
22:00
Speaker 2
Let me verify, so you're going to buy new list, right? If it's a new links list device, yes, we can support you here. Just provide us the date of purchase so that we can validate the warranty and pre-technical support validity. Yes, the MBE 7000velop Pro 7. So that will be MBE7000velop Pro 7.
22:00
Speaker 1
Okay, I'm trying to look it up, okay. All right, so the MBE 7000 Linksys pro, okay, I see it right here. Okay. All right, well, I guess we're just going to have to buy a new router because yeah, ours is already slightly outdated. No, thank you. Thank you. You too, bye. Yeah, it's cold. Okay, sorry. Okay, bye.
23:00
Speaker 2
Match notes? Yes. Okay. Understood. No problem. And is there anything else for me, this is, other questions or clarification? You're most welcome. Thank you for calling, sis. Just once again, Rachelle, take care and have a great day. All right. Bye. Bye. Hello. [silence] you may disconnect the call [silence] it from here too. Okay. Thank you. [silence] No worries.
23:00