V2 Rubric Detail — 8794da12-5eeb-11f1-a…

Welcome to Ingenus support. To ensure quality service, your call may be monitored. For in-warranty products, our support team is available to help with performance and hardware issues. Register your product by visiting register.ingenus.com. Please have your device serial number ready. For assistance, press one now. For out-of-warranty products, paid support may be available depending on your issue. To hear more about your service options, press two. Please select from the following options. For in-warranty products, our support team is available to help with performance and hardware issues. Please have your device serial number ready. For assistance, press one now. For out-of-warranty products, paid support may be available depending on your issue. To hear more about your service options, press two. To hear these options again, Press 8. Please select from the following options. For in-warranty products, our support team is available to help with performance and hardware issues. Please have your device serial number ready. For assistance, press '1' now. For out of warranty products, please have your device's serial number and contact information ready. If unavailable, kindly call back later. [silence] For out of warranty products, paid support option may be available depending on the issue. [silence]

Thank you for calling links. My name is Nathan. With whom am I speaking? OK. Let me verify first is may I have your name please. No, no what is your name. Yes.

Kalem. Kalem A. Dordier. And then what's your last name? Sylvaun. Sylvan. All right. All right, uh, let me create a case ticket for you. Sylvan, I don't have, uh, information about you in our system. Do you have an email address that I can work with? That's okay. Any email that you can receive. I'm good with that. One. All right. Thank you. I got it. Now, let's talk about your router. Do you have is it area number so that I can verify how it looks like?

Are you here? Do you see the model of the router? Can you see it? 4200. All right. Uh, the one, the one that you gave me, is this the mother node or the

or the child. is this the mother node or the child node? the main. all right. can you give me another serial number coming from the child? take a picture. take a picture so that you can expand it.

Okay. Let's take a look. I got it. All right. I found it. So if this is an MX-6200. uh you have since October or 2022.

from five years ago. Now you have three of this one, right? Do you know what your internet service provider is? Is it Spectrum or Xfinity? Alta fiber. Now, tell me, what is the color of the light on top of the two devices of your MX 4200? Is it blue, red, pink, purple, all of them? Tell me all right, all right, okay, okay, just the mother node, the primary, the primary node, what is the color of the

light on the mother or the parent no blue good is internet and then

All right. All right. Number one, the first question is the Linksys is not showing all the nodes are correctly done. Now, that will happen normally, because this is A mesh network it will always connect, disconnect, Inters of power outages, power surge, power panoramic, t will disconnect a route. This is a low voltage and low power. So it will be affected, it just blank station. Sometimes,

the child node will not automatically reconnect because it can be far or the nearest child node is also off. So the solution for you on that one is you go to the physical router itself. If the router is white, sorry, blue or bluish green, teal, that's okay. It will just take some time, it will reconnect. Now, if the connection is red or blinking red, all you need to do, bring the child node near the mother node, and it will reconnect itself, and then send it back. The same thing with the rest of the devices. Mhm.

MN. Mm-hm. You need to verify where the allocation of the child. [silence]

is good or not. If it's bad location, that will always disconnect. If it's good location, regardless of the fluctuation, even if you turn it off, it will automatically reconnect or the mother will automatically detect or find this lost child node. Now, question is, how do you know whether the location is good or not? Using the link systems app, you will be able to see what is the signal strength of the child node. Go. I will teach you how to do it. Do you have a Linksys app? Can you open it for me? All right. Go to the nodes. Go to the nodes. Select one of the child nodes. And tell me, what is the signal strength? Any of the one that has working

Okay. [silence] Okay, open one of the nodes. [silence] Click one of the nodes. [silence] It will tell you what [silence] Click one of the nodes. [silence] or the child nodes. [silence] Open. [silence] Now, tell me it will tell you [silence] the child node will connect to the router [silence] or will it connect to another child node? [silence] And there is a signal strength in terms of negative dbm. [silence] What is the value? [silence] negative 53. [silence] That's good. [silence] If you reach more than 69, that location is bad. [silence] That will disconnect. .

69 is good, but 70, not good. OK. Then, maximum, should be negative 69. That's the threshold. If you go more than that, 70, 71, 80, that location will disconnect frequently. OK. Zero is that the first one that you see, the one with the period? You may need to turn on and turn off the child. That is a trial and error. You may need to reposit the router, the nodes. Three things that you need to understand. First: the signal on routers is "horizontal", not vertical. If you say "vertical", it is very minimum, weak. The signal is magnified on the horizontal: forward, backward, and sideways. Now, it can go up to 50 to 100 feet with good signal. And since it is horizontal, you have to place the router minimum 3 feet above the ground. 4 or 5 feet would be ideal so that it will spread wide. And the third thing you need to do: avoid placing furniture, books, or any objects near the router because it will create hindrance or obstruction.

If it's a mirror, it will create a reflection. If it's a metal, it will also create diffraction. Over. Yeah. Yep, it will create. Yep. Avoid, move it away around 3 or 4 feet away from the router because if it's beside the router, it will significantly reduce the signal. Child node or mother node. Number one, it should be above 3 feet from the ground. If you place it ground, the signal is weak because signal propagation is horizontal, not vertical. Number two, it avoid placing books, yeah, metals and anything that can reflect the signal to other things.

or objects on the router, okay, near the router. Number four, avoid placing it near the wall. It will create reflection or vibration. Near the mirror. These are waves. It cannot penetrate mirror. It cannot penetrate metal. Breakst it will absorb it, but it cannot penetrate it. Drywall, regular drywall and timber, it can penetrate. That's good. Yes, yep, there's nothing we can do about it. So, let's say, you have a room with bricks wall, it cannot penetrate it. So, you may need to position the router away from the brick and then trial and error. Put it in the hallway or near it, but away, not touching, and then either, okay, not good, not good enough, let's move it back or whatever. And sometimes you can see the signal strength, but it is not good enough. OK. But anyway, those are some of the things that you need to consider. All right.

[silence] [silence] Open the door of the room so that it can get a good connection or signal. [silence] Weak. [silence] Yes. [silence] Now, what are you going to do if you see, you have two buildings made of bricks. [silence] Position them near the window. [silence] That would be a better one. [silence] Okay. [silence] That's good. [silence] If it's closer to the window. [silence] Okay. [silence] Right now, you have a -54, -51. [silence] That's a good number. [silence] Very good number. [silence] If you have a above 65, 69, still acceptable, still manageable, and it's still good. [silence] But if you have more than that. Then 70 or 70. No, that's not good numbers. You can... Ah, I understand what you wanted. You cannot do that then. You will defeat the purpose of the mesh. The mesh will recalibrate itself based on load, based on connection. If a computer, for example, there is a child node away from the router, and I am near the router, I am supposed to be connected.

directed to the router, right? By logic. But then the router is carrying everybody, all traffic goes to the router, so the router is busy. It's heavy. So instead of me connecting, the router said that instead of the devices connecting to the router, instead of the device connect it to the router, it said, connect to the child node. That child is lazy. It has no load at all. It's free. So it will pass you there so that you can get a connection flow. It is memory, processing power and the number of data packets passing through it. So that is the reason why you cannot uh position yourself as, okay, I need to be connected this one. Now, that is for the devices, okay? Your router will automatically recalculate which is the optimum or the best connection for you. It is not necessarily the distance, But it's more on the load on the router. Second question that you may not ask, but I will answer anyway. Nick, your question is mine, you have eight child nodes. Some will connect to the child, some will connect to the router, and you want them to connect to specific child because this child is too far away from the router and then it's still connecting to the I will not connect it. What you're going to do is, turn off all the routes that a child knows. Turn on first the newest, okay? Alright, give around 5 to 10 minutes. It router will calculate, okay? This is the best option. After 10 minutes, maybe turn on the second farthest and then it will recalculate again and then after 10 minutes, another 10 minutes, 30 minutes, maybe.

It is a mess. Oh, you should have seen how complicated it is. For example, shopping mall, where they have multiple mess network, shopping mall, retail stores. Uh, believe me, the technician or the IT guys will always be around. They just… we just don't know them. They would reset the router, uh they had to do things like that every day because of the traffic. Good thing for us we do it every quarter once every six months or maybe once a year, it would be good. At least do it at some maintenance park. Have Have

It's possible, is a two uh-huh, You connected like to another I really don't need another wire coming from the child going to the mother. You can connect from child to another child let's say three mother node connect to a child node, which is 50 ft. And then farther away another 50 ft that's 100 ft already. The third one is like a 200 that's already too slow. So why don't you connect the internet from the third to the fourth child one? So that whatever the third one can get will.

(Despairingly.) will be taken by the fourth one.