Speaker 1
[this is ling-sys technical support calling. this call is recorded for quality assurance. please hold as we connect you to a linksys Linksys specialist. uh. hello ma'am. uh your computer uh huh uh huh uh huh. uh huh uh huh uh huh uh huh. uh huh uh huh uh huh uh huh. uh huh. yes ma'am. i see. yes ma'am. and again]
00:00
Speaker 2
The thing is, the thing is the internet is not the issue. Like, the internet is perfectly fine. It should be working perfectly fine. The internet is not the problem. The network is a problem. You know, like the link sees. The link sees things I have, the the the the router. Those are the issues. I called them yesterday for like I was on hold for three hours and then when I spoke to them, they said, the internet is not the problem. The internet is working perfectly fine. It's the, it's your router that's the problem.
01:00
Speaker 1
Internal connection because in order for it to get online, the modem, which is the source of the internet should be online as well. So right now, uh the light on the node is solid red. Again, for that indicates that it really cannot detect any internet connection coming from the main node, sorry, for from the modem. So how how about this one? Uh let's access the web user interface of the main node. We will just personalize again the SSID and password because rest assured that we can do that. However,
02:00
Speaker 2
you know, you're going to have to you're going to have to I'm so sorry. You're going to have to the last time I think we'll have to do this. But this is I think give me like I'm going to check Best Buy best right now. I'm in Canada. I'm in Toronto. So right now is 9:49 a.m. So Best Buy it opens at 10:00 a.m. So in like 10 minutes. So I'm going to just be in the parking lot of Best Buy waiting until as soon as it opens. I'm going to go in and I'm going to get the adapter and then I live like two minutes from Best Buy. So I'm going to get the adapter and then [ silence ]
02:00
Speaker 1
[silence] I understand that.
03:00
Speaker 2
I'm gonna go home. So I would say by 10:40, like by 10:30, I should be home, uh with everything. So at 10:30 we'll reconnect and we'll try to make this work because at 11:00 I'm gonna start work. So, uh, I'll have half an hour to make it work. So I think the last the this is the last time we'll try to attempt and I'm hopeful that it works with the adaptor because calling Rogers is gonna be the biggest headache. And I don't want to go through that anymore because they're very much gonna be like oh it's not our issue. Uh, it's not like it's not our problem and like blah, blah, blah and like the internet works. Like yesterday they made me wait like three hours. So I don't want to deal with that stuff anymore. Like it's not the internet problem. It's not my Wi-Fi problem. It's the like actual the the like the configuration that's the problem. Because the Wi-Fi the the light yesterday up until yesterday the light was [silence]
03:00
Speaker 1
Mhm. Solid, solid purple. Mhm. Solid solid blue, ma'am. Should be solid blue. Mhm. You think, yeah. Aha. Mhm. Aha. Mhm. Mhm. I think, yeah. Mhm. Mhm. Aha. Mhm. Yeah, yeah. Mhm. as if it's word directly to their device, Roger. We really need the contact still. Roger for that scène again. However, that, by doing that yeah, that skitter. That's correct, man. Yes, ma'am. However, uh the thing is, I will be logging out by that time. So, uh uh would you like me to like provide you a case number instead so that you can just tell the next technician regarding with the steps that we already made because uh there's no need to uh to set the expectations. know, ma'am, your call has been redirected to the Philippines. However, regarding with the explanation, rest assured that there's no need for you to explain again because again, all the troubleshooting steps that we just made already here on my notes. So, you just provide your ticket number and then that should do it. The previous technician. Sorry, the next technician will be able to uh review the case or.
04:00
Speaker 2
Well, 1030 and then I'll buy it and then I have to, I mean, I have to call and then explain everything to them again, right? Like, where are you located? Are you in America? Okay. Can you- can you schedule- can you get them to give me a call? At 1030. Can you ask them to give me a call?
06:00
Speaker 1
uh, let me give you uh, uh, yeah, regarding with that one, I'm gonna put the call on hold for two to three minutes, okay, I just need to ask for an approval for that one, okay, All right, thank you so much for that one, ma'am, so kindly give me, like, the three minutes, [silence] Hello, ma'am. Thank you for patiently waiting. Yeah, yeah, I really do apologize for this one, maam. I'm double-checking here on my end. we cannot process a callback or I only it's only me who can process a callback for you since upon our process only the technician who handled the case can only can only process a callback unless our case uh was escalated to our levels of technician. However, for this one, uh I would recommend uh giving us a call and I will be providing you a ticket number and rest assured again regarding with the regarding with the explanation, all the Oh, troubleshooting that all the troubleshooting steps that we just did and rest assured that the next technician can just review all the notes here. So, so there's yes, ma'am. So it's one three seven 244. Yes, ma'am. Yes, ma'am. And again, you can just give us a call today. We didn't you're most welcome. Thank you again for answering my call. You take care. Bye for now.
07:00
Speaker 2
Okay. Are you going to give me the number, ticket number? 137244. 137244. Okay, all right, thank you. Okay, thank you.
13:00