Speaker 1
Good afternoon. What is your name, please? [silence] Sorry to disturb you. [silence] Actually, my home cameras are not working with the internet. It doesn't work on the mobile zone line. [silence] And I call I call the my [silence] Yeah, yeah. Can you hear me? [silence] Can you hear me says, well, I [silence] speak very low. Okay. One minute. No. My voice commink? Can you hear me? Can you hear me? Now?
00:00
Speaker 2
Welcome to Linksys support. To assure quality service, your call may be monitored. Please remain on the line for assistance. Thank you for calling Linksys. This is ice. How can I help you? This is ice. How can I help you? Ah, Oh, hello. Hello, ice. Excuse me, um, can you speak closer to your mic? Your voice is too low. Can you hear me? Um, can you hear me? I can hear you. Your... I can hear... Mm-Hm. Okay. Can you hear me? Your You speak a little closer to your mic. Okay. Can you hear me? I can hear you.
00:00
Speaker 1
[silence] One minute, one minute. But can you hear me now? Hello? Can you hear me now? Okay. Actually, my home camera Scots system is not working online. And I call my internet provider and that is to compute community fiber. And they told me to don't load the link says one minute. Links says it's not allowed me to go online. One minute and then my show would links link save. Yeah. It's not allow me to go connected to the software.
01:00
Speaker 2
sir but your voice is too low Yes Yes Not bad.
01:00
Speaker 1
and they just advised me to call you they advised me please Network is the community fiber no camera camera camera online on the mobile or tablet not working my camera is not working yeah home camera scope the camera not working on the phones or tablets now links you know the this app no connected he tried to let me connect phone
02:00
Speaker 2
Oh, sorry. Mm-hmm. Now let me clarify, let me clarify first ma'am what's not working. Yeah, what's not working? Is it your Lynx router or your devices, your phone, your computer, your TV, your camera, what is not working? Pardon? Camera. Security cameras. All right. So, So your security cameras are not working, but your Lynx router are all connected online. No. I want to... [silence]
02:00
Speaker 1
oh yeah one minute Blue is blue 2 barL blue and one door Blue yeah yeah yeah no he not allowed to log in there I tried to login yes I did I down load it I'm on the up now I go the up I don't load it, but when I go to there to log in to connect
03:00
Speaker 2
Do you know if your Linksys node, the router itself, what's the status of their light? Are they blue? Are they red? [silence] Okay. So it means that your nodes are working fine, they're connected and online. Uh if it's with the app... [silence] to connect your security cameras. Uh [silence] you will just have to [silence] log into the Linksys app, and then connect your device to your Wi-Fi. [silence] You cannot uh... You've already downloaded the Linksys app... [silence]
03:00
Speaker 1
It doesn't allow me to connect. Logan. Yeah, I can't proceed. Yeah, can't proceed with Logan. My name is Mrs. Shaheen Khan. S H A H. W N. S for sugar H for hotel A for apple H for hotel E for echo E for echo N for number. Yeah, yeah. No problem.
04:00
Speaker 2
Uh, it means you cannot proceed. Uh, with a login. Let me see. All right. Uh, we'll uh deal with that later. I'll create a uh record for you, ma'am. May I have? May I know your name? Uh, can you spell your name, ma'am? s h a w a h i n. Your name is Sahin. All right. Thank you, Sahin. What about your last name, Sahin?
04:00
Speaker 1
Khan. K-H-A-N-H-Ho for hotel, A for apple and for number. And first letter is Oh, okay and that's K for kilo. K? Yes, that's right. No problem. my email address is money one three one. M-A-N-F-A for F-A, F for apple, N for number, I for India, one, three, one, at hotmail.com. dotco. dot.uk. Yeah, at hotmail.com dotco. You go.
05:00
Speaker 2
Okay. All right, Shahin Khan. Shahin. All right, thank you, Shahin. All right. All right. What about your email address, Shahin? Money as in money131 at hotmail.
05:00
Speaker 1
jenss. cc. okay. no. no problem you most welcome. oh yes yeah need serial it in the app will download it will be there or in the on the router? router. yes we have one
06:00
Speaker 2
Hotmail, the call at UK. All right, thank you. And you mentioned that your internet provider is Community fiber, right? Okay. Can you provide me seeing the serial number of your links? Okay. You can check at the bottom on your links router at the bottom. There's a product label sticker, and the serial number is indicated there. No, it's not the app. The router itself, the link router, the node. Yeah. At the bottom of it, if you flip it back, there's a product label sticker and the serial number is indicated there. No, it's not the app. The router itself, the link router, the node. Yeah. At the bottom of it, if you flip it back, there's product label sticker and the serial number is indicated there. [silence]
06:00
Speaker 1
yeah, yeah. Oh, cereal number. Adar sidar, sidar, kushi sha. cereal number is a five nine and for November one. Oh zero, M for mother double two for Echo, two six three nine five. hold on a minute. Mm-hmm. double two. No, no double two. No zero zero, double two. Two two, yeah. [silence]
07:00
Speaker 2
can't do okay I'll say again the serial number is 59 and for November 1-0 and for motto 00 2-2
07:00
Speaker 1
mhm, mhm, yes, no, problem, what, sorry, sorry, what, you, say, uh, it, it, should, be, on, the, route, in, uh, huh, huh, yeah, yeah, yeah, yeah, I can see this, all, links, says, mhm, two, two, there, is, one, for, my, uh, no, no, two, one, for, my, room, and, uh, one, here, two, two, yes,
08:00
Speaker 2
D for Edward. two six three nine five. all right, thank you. so your linksys router model is S P N MX 56. that's the model of your linksys router. how many uh the model the model number of your linksys router is S P N M X 56. so how many so how many S P N M X 56 do you have? is it only one or two, three? so you have two. all right.
08:00
Speaker 1
55, 40 56, the other one is 55, are who? Two. They're different. The third one is upstairs. Yeah. They're three, one for upstairs and one for the room and one for the uh, bedroom or one for the sitting room. Three. Yeah, three. Three. Yes. One is 56. The other one is 55. Go, go, go look for, um, which one is this one? Is ira 55 and I dolla number here. 55 here and I dolla. Uh, no, it doesn't like showing. That's accommodating. One is 56, 55, the other one is what is the bedroom one. In jail. Yeah, and the other one here going to be third one. You don't want it? Yes. Mm-hmm. other one 57 57. Yeah. Okay, community. Yeah, community fiber, they provide me because my home is less, yes, three note. Because I have signal problem in at my home. That's why they provide me for rooms and upstairs and for sitting room.
09:00
Speaker 2
the other one is Okay, the parent node, the one that's connected to your community fiber, it is SPM MX 56 And then the two other, one is 55 And the other is 57 And they they are all from your your your Internet provider community fiber They provide you all the tree, the three nodes.
10:00
Speaker 1
Yes, alright, wanna okay one minute, let me open it. Oh, when I open the app. it's that you know, uh, dashboard community fiber E10GBA8D that's my internet number is online, yeah, then internet devices, then node, the wife, they said you are not connected to community fiber check your Wi-Fi setting on Yeah, then uh, uh then uh, uh, mmm. Mmm.
11:00
Speaker 2
Now, uh, since you've already downloaded the, the, the, the, uh, uh, uh, uh, uh, uh, uh, uh, uh, uh, uh, uh, uh, uh, uh, uh, uh, uh, uh, uh, uh, uh, uh, uh, uh, uh, uh, uh Linksys up, uh using, uh, uh, uh, uh, uh, uh, uh, uh, uh, uh, uh, uh, uh, uh, uh, uh, uh, uh, uh, uh, uh, uh, uh, uh, uh, uh, uh, uh, uh, uh, uh, uh, uh, uh, uh, uh, uh, when you open the linkus up, what do you see first? on the screen? What does it ask you? [silence] [silence] Mhm.
11:00
Speaker 1
You are not connected to community fiber. Check your Wi-Fi setting on device. [silence] Android. [silence] Yeah. [silence] Yes, only connected because I ask my mobile data. [silence] Yeah, the... it was connected to community fiber before, but they said no, you are not connected to community fiber, so check your Wi-Fi setting on your device.
12:00
Speaker 2
Ok the app ok the app you're using the Linksys app that you downloaded uh you downloaded it on what phone? Is it an iPhone, Android? Android ok that Android phone is it connected to your Wi-Fi? So it's connected to your Wi-Fi name of your Linksys? So you have to
12:00
Speaker 1
[silence] yeah, it is connected. Is it it's saying it is it is connected. One minute Wi-Fi. [silence] they said it is no connected before it was connected. No one minute it's searching now. They said community fiber is oh, is online now. Now it says online on it. Yeah. Three lines. Yeah. Yeah. Go on. Yeah. Yeah. I clicked. I clicked on that. No problem. Yeah,
13:00
Speaker 2
Okay, connect first your Android phone to your Wi-Fi. Okay, so when you open your app, okay, okay, okay, so since it's online, can you can you see a three horizontal lines on the top of the app? Yeah, three lines. Then you click on that. All right. Okay, hold on. So, when you click on the three lines, you will see
13:00
Speaker 1
Dashboard devices Safe browsing Wi-Fi settings Guest access Speed check Parental controls Paroty and network administration advanced setting health Logg setup a new product Linksys store and the community fiber and about link sys these are the option I'm looking no problem
14:00
Speaker 2
Let's see. Okay. Let me check my systems. All right. On your Linksys app, once you see those dashboard devices, can you click on devices? And you will see the devices that are all connected to your network or Wi-Fi? Do you see the security camera on it?
14:00
Speaker 1
Now, there's no security camera there. There's only the phones and TVs. Hi, see the security camera there. Oh, offline, okay. Oh, let me go offline, this everything offline, one minute. Draw this, just, I have one here. The left here. Draw. iPhone, iPhone, iPhone, iPhone. Laptop, laptop. iPad. [silence]
16:00
Speaker 2
So only connected device. What about the offline devices? You don't see cameras on the offline devices.
16:00
Speaker 1
[DOWNWEIGHT] Oppo, find, X, five, now, there's, there's, there's, camera, I, I, can't, see, any, channels, iPad, I, I, can, see, on jean, mobile, uh, on, joan, on, joan, mobile, uh, yeah, I, I can't, see, any, camera, on, on, on, camera, iPad, on, iPad, iPad, on, on, atat, on, uh, you know, uh, yeah, uh, yeah, I, I, I, I, I'm, uh, uh, uh, uh, uh, uh, uh, di, di, di, di, uh, there, is, uh, there, uh, uh, uh, there, uh, uh, uh, well, now.
17:00
Speaker 2
okay okay do you see uh okay go back uh to the menu icon the three horizontal lines yes okay can you see set up a new product can you click on that
17:00
Speaker 1
Yeah, this add a node to community fiber, extend your mesh network coverage, replace links as route to upgrade or create another network. First one is add a node to community fiber, expand your mesh network coverage. Second one is replace links as route to upgrade or create another network. Yeah, already on and it was connected. It was working. Is what, it was never happened is three days now and it had happened but before it was okay. It working with the wire.
18:00
Speaker 2
let's see, okay so there is no option to um connect your camera is your camera already on okay Mm-hmm. Mm-hmm. Mm-hmm. Okay. What's the model of your camera? [ silence ]
18:00
Speaker 1
Da bene fonda li hai a Gigi. That's red line RL 3008. n yeah red line RL 3008. This is company's red line camera companies it was uh cloud CA for the camera I don't it it was working there in the cloud CA. Yeah it was connecting to the community fiber with the wire and it was working okay nothing happen like this no on the TV TV is working on the TV the camera.
20:00
Speaker 2
It's a redline uh uh camera. so your camera was able to connect before. so Actually, uh, your c-since your camera is a Redline brand. I think there's an app on your camera, your camera has an app. There is a companion app for the Redline camera you're using. No, um, Your camera, Redline camera, when you bought that, you need to uh, download the companion app for you to be able to access. [silence]
20:00
Speaker 1
[DOWNWEIGHT] Clodsee in intl Pro. That I donated for the my camera and the camera was coming on that off. And my from three days when I open the up, it says offline. Now go online.
22:00
Speaker 2
it might be your companion up I think uh Because uh your linux router is working fine Shaheen as your TV and other devices could connect to it and it's only your camera so the only best thing to do is to contact the manufacturer of your camera the Redline company ask them how to configure your camera because your camera has an has its own app that that uses the app
22:00
Speaker 1
Mm-hmm. did so much. Yeah, I did. Yeah, I did do, do log in again and again and then I and and and then again I do LOGIN but it go LOGIN but they says it's offline and camera no working there. No, no get into online. Oh yeah, that's what I was telling you. One minute. Yeah, yeah, yeah. You closed the, closed the together. Yes, thin.
23:00
Speaker 2
you already have the app, the companion app of the camera, then you just need to log into that app and then connect, and then connect to your camera. And the camera. Name of the app you downloaded,
23:00
Speaker 1
Loudswee. Then gap, I NT yeah, then little comma, uh, sorry? Yeah, yeah, correct up. It was working okay on that up. This was working okay on that up. It only three days now we go facing problem. Before it was working on. Oh okay, what is this? Can you spell for me, please? One minute. No, one minute. One minute, darling. Uh, can you uh spelling for me combining up? Spell for me, please. C-O-M
24:00
Speaker 2
Is that the correct Is that the correct app for your camera Because uh because the app for your redlight camera is called companion app. It's not cloud. You need to uh yeah you need to call your companion app C O M C O M C-O-M
24:00
Speaker 1
[KEEP_UNCERTAIN] T-A-I-P. N-I-O-N, yeah, companion art. You're companion is company. It's more on you. Yeah. Yeah. Yeah. Yeah. Yeah. Yeah. Yeah. Yeah. Yeah. Yeah. Yeah. Okay, only one time. That's it, this is, this is. Only this word I have to tap on the. [silence]
25:00
Speaker 2
a N I O N companion. It's like company, companion yeah. Yeah, like company to companion. It's I'll spell it again C for car, O for Oscar, M for mama, B for papa, A for apple, N for November, I for India, O for Oscar, N for November. So that's the name of the app you should download. Companion. That's the one that is uh that's the one for the red line camera. [silence].
25:00
Speaker 1
Play store and download it Uh companion companion Uh huh Uh huh Huh Uh huh Uh huh Uh huh Uh-oh Uh oh Got it Uh huh Uh Uh one minute one minute Yeah one minute Uh by the time you hear Uh min Ion companion Uh huh Uh huh Uh huh Uh one one minute C Sorry Sorry sorry slowly slowly sorry C for cat O for Uh what's your O for Uh N from district starting.
26:00
Speaker 2
Yeah, once you download the companion app, you can go to Google or Apple app Google Play Store or because you're using Android phone, so use your go to Google Play Store and then type in companion app and then [silence] C for cat, all for Oscar, M for mama, B for papa, A for apples, N for November, O for Oscar, R for rabbit.
26:00
Speaker 1
C for cat. O for, I'm for mother. Yeah, I'm for mother. And then, yeah, yeah. Uh-huh. Yeah. Um, Mm-hmm. Mm-hmm. Yeah, I go this one. Yeah, then, yeah, Only one where the, there is a companion app. OK, and I search on the Play Store now. Uh, there is no one-world command companion. Um, uh, yeah, Google Play Store. Yeah, yeah, it's, yeah, yeah, it's Play Store. It's, uh, Play
27:00
Speaker 2
O for Oscar. M for Mama. C for Papa. A for Apple. N for November. I for India. O for Oscar. N for November. Companion. One word only. Companion. Companion. Companion on the Google Play store.
27:00
Speaker 1
[KEEP_UNCERTAIN] [silence] store, I search this one. [silence] They said, let me go on Google. On the Play Store, I can't find it. Let me go to Google. Amticom. Amticom, it is only it trying to find remote. [silence] [silence] Amticom. I search on Google, I can't see here a company. [silence] I can see here one company. [silence] I think it is a Google Pay. Yeah, Amticom VVEMM. I don't know is it this one?
28:00
Speaker 2
It's you will see that the companion app. Oh, it has a logo that is like a ferro logo.
28:00
Speaker 1
Google Pay from the phone. I can, can you. Can you do me a favor? can you do me a, can you do me a favor? take out there phone number and tell me please? I'm not that well read. Red Line camera Scotty camera company phone number please. If you take out from Google. Yes please. because I'm not that well read. Red line home camera. Please please. That's really kind of you. Red line. Yes. You take out phone number and tell me then I contact with them.
30:00
Speaker 2
OK. uh, Shobin, uh, I advise you to contact the redline camera, the manufacturer of your camera because they know better how to set up your camera and connect them to your Wi-Fi. Uh, they could also help you with your app with setting up the app. Mm-hmm. uh, redline camera. All right. I'll check on you. Sure. So to contact?
30:00
Speaker 1
Tell me a video tell me, please. That's really, really kind of you, because I don't know how to phone, you know. I'm not that educated. Big problem. Please. Thank you. That's really kind of you. No, he he he he he. I'm U.
31:00
Speaker 2
Mm-hmm. Yeah, sure. Let me check for a sign, okay? [silence] Okay, the contact here it is.
31:00
Speaker 1
Yes. please [noise] 00, yes. [noise] 850 yes. [noise] 7108, can I repeat? [noise] 00. okay. yes. please.
32:00
Speaker 2
009085052271008. Okay, I'll repeat again. I'll say again. It's 009085052271008.
32:00
Speaker 1
Mhm. Okay. Yeah. That's it. Thank you so much. Okay. Thank you. Thank you so, so much. I'll call them and see what way that will happen. Okay. Okay. Okay. Okay. Thank you so much. Thank you. That's really kind of you. Thank you. All right. Thank you. Thank you. Have a lovely day. God bless you. Take care. Yeah. Bye-bye. Thank you. Bye-bye. Bye-bye.
33:00
Speaker 2
0, 8. [silence] All right. [silence] So that's uh [silence] contact for [silence] the Redlands camera. [silence] Okay? [silence] Yeah, uh [silence] tell them to help you uh [silence] set up your Redlands cameras [silence] or by using the companion app [silence] also. [silence] Tell them that you have a companion app, [silence] so they could also assist you on how to [silence] uh [silence] set up the companion app and also to connect your cameras, okay? [silence] You're welcome. [silence] Thank you for [silence] calling Lynch. [silence] It's Shai Huntington. [silence] And once again this is I. [silence] You're welcome. [silence] It's my pleasure to assist you. [silence] Take care. [silence] Have a great one. [silence] Bye.
33:00