Speaker 1
[silence] Yeah, I'm trying to figure out why my my Wi-Fi is all down. I don't know if it's your problem or if I got to call phone company or who. [silence] I got written down here mesh router AC2200. And then I have um, I don't know what this is. DN 011046.
00:00
Speaker 2
Welcome to links is support. To ensure quality service, your call may be monitored. Certain products will be supported, while end-of-support products will have self-help options available. Please have your serial number ready and stay on the line for assistance. [silence] Thank you for calling links. This is attorno help you. Okay. Sir, may I know first the model number and serial number of your links device? Okay. You can check the exact model number. That would be under.
00:00
Speaker 1
let me see if I can read them. I'm looking at the label inside it says zero number Mac address 20 J where the hell's at? Yes 20 J 2060813711 yes I don't see a model number on this anywhere has a name. Oh okay I'm sorry
01:00
Speaker 2
12 0 0J John? 2060B for Brian, 1813711. How about the model number? Um below below Linksys.
01:00
Speaker 1
[KEEP_UNCERTAIN] 77. Vaughan Gotti? Okay. [silence] [silence] [silence] [silence] [silence] [silence] Raymond Vaughn? Yes. Vaughn? A's and all. Q's and quality, H is in heat, C as in cool, Hotmail.com, but I can't read it because the computer isn't working. Uh-huh. [silence] A is in all. Q is in quality, H as in heat. C as in cool. Hotmail.com. [silence]
03:00
Speaker 2
I'm sorry? what? what is your first name? it is Raymond. that's R A Y M O N D. ok. and can you spell your last name again? okay. the spelling for my last name is B S C H. and how about your email address? okay. I'm so sorry to repeat it twice. I apologize. so my email address is O for orange, Q for Queen, H for Hotel C for Charlie at hot mail.
03:00
Speaker 1
AQHC Yes. [silence] [silence] [silence] What are you looking for? I didn't understand what you're asking. [silence] Oh, the light? [silence] Yeah, no, it's it's red. [silence] They're all red. [silence] [silence] I tried unplugging it and it didn't work. [silence] What the mode I have from Brighthouse? [silence] No, I did. That's that's green though.
04:00
Speaker 2
It's A for Apple, the first letter. All right, and right now, sure. What's the color of the light on the node that's directly connected to the modem? I'm sorry. The light on the device on the node that's connected straight to the modem. Did you include the modem? Did you plug -- turn-off also the modem? Yes. Yes. So, how about this? Turn-off the linasis router, the one that's connected to the modem, just unplug the power cord. Will that do? Yes, please demonstrate to me through the picture. Yes, yes, please. Okay, you can back boop camera. Okay, and right there, so yeah, it's working now, the internet is connected. Okay, thank you very much.
04:00
Speaker 1
I can, but I already did that. I did it on both of them. I got one upstairs and one down here. What you what? I didn't hear what you said. Right, that's why I just unplugged it. All right. That's for my DSL. Okay.
05:00
Speaker 2
Okay. Just turn off the main node, the main link is node. Turn off your link this router, the one that's connected straight to the modem. Okay? And then turn off also the modem. [silence] I'll tell you when to turn it on. [silence]
05:00
Speaker 1
Right. All right, but I don't think it's definitely defective, cuz I got two that were plugged in and both of them are doing the same thing. So, I don't know how how what's tied excuse me, what's tied to Wi-Fi? Is that come through the air from the phone company? Where the hell does it come from? And I'm all good with that. But where does the signal come from to these Wi-Fi? All right. So the link is tied.
06:00
Speaker 2
while waiting, I would like also to inform you that based on a CSR number, your linksys router is already out of warranty, okay? And we can still provide you with free technical assistance in any case, your device found defective, okay? Linksys will no longer provide a replacement. I'm not telling you, sir, that the device is defective. It's just like an update on your device. Just setting your, um, like expectations regarding with the device. The Wi-Fi is from the linksys, but the internet is from the bradsp. Okay. Hallie, turn on now your modem, sir.
06:00
Speaker 1
So, but so the links has nothing to do with the Bright Speed modem. So, so how's it get, how does it get a um, where does it pick up the waves or whatever the hell I'm asking, when these are working? Is it through the air or through the phone or through the wires or, how's it get a signal? I'm just trying to figure out. Oh, um, alright, so so basically, it picks it up through the phone company, so a phone company could be screwed up too, right? Right. Right, that's fine. The the phone company one, right? Um,
07:00
Speaker 2
No, sir. Your bright speed model. Your bright speed model. Sir, kindly turn and now your modem will be the one providing your internet connection to your linksys. And then the linke router will give both wide and wireless connection. But wait, what we're doing right now is a power cycle on both modems. I'm right there. To track, we're power cycling now your modem. What you need to do is just power off your modem for around 30 seconds, then on. Yep. on the mode on your modem okay wait until all the light in the tool on your linux is running
07:00
Speaker 1
I just starting this purple or pink right now, should go there with the grin, well, just went off the green. Let me see if it's not blinking Not yet. The modem is just blinking right now until it turns solid green. Let me flip it over. I forget. This is, it says Century Link. Wireless network. Doesn't tell me a brand. Tell me like that. says Century Link. this Rose, I don't know what that is. [silence]
09:00
Speaker 2
[silence] Did you turn in your links? Okay. Okay. What's the brand of your modem?
09:00
Speaker 1
energy... ROHS. Is that it? That's the only thing I see that doesn't say Sensory. It says ROHS on here. Wi-Fi 6. Yeah. That's it. I guess they don't want to know who made it. Um... Hey, uh... [silence]
10:00
Speaker 2
[silence] you have a computer so that we can directly connect to the bright speed modem to test the internet connection.
11:00
Speaker 1
I can't even call on my cell phone, because I don't have Wi-Fi. Yeah! Isn't that wonderful? Bright Speed is the crappiest company you can ever work with. Crap. Hey, it's a laptop. I'm sorry, desk. But it won't connect. That won't connect to my cell phone. It won't connect. It's a wonderful thing.
12:00
Speaker 2
Your computer, is it laptop or desktop?
12:00
Speaker 1
Still flashing blue, maybe I should call them first. I So, anyway, moving a bunch of shit I got to pay for, working a white. Ay, ay, ay. Good shit. I Don't even know what wires to disconnect here. [silence] So, anyway.
13:00
Speaker 2
yes that is also your option so to verify it with them but it's it is better if we can like connect a computer straight to the modem and check if really it's um the modem connection is working
13:00
Speaker 1
I got a yellow wire, it goes from their modem to your Wi-Fi, then I got a yellow wire that goes from your Wi-Fi to my computer, so what am I disconnecting? I said, the phone company's modem goes to your device, and then from your device, it goes to my computer, so what am I unplugging?
14:00
Speaker 2
[music] Yes. You can, like, unplug the cable from the modem, okay, which is, like, longer cable, sorry, the one that connects between your modem and your Linksys, or is it the Linksys, from the Linksys going to your computer? [music] [music] [music] [music] [music]
14:00
Speaker 1
[silence] My lenxis goes to the computer and then there's a wire goes from the links to my modem. unplug that one. There's a little bull shit. All right, so I'm plugging the cable from which one. From the link. Unplug that yes.
15:00
Speaker 2
okay. Or you can just unplug the cable out from the links, uh, router, the one that's, uh, between your computer and your linkses. Okay. You can just unplug it at the back of your linkses. Okay. Unconnect that end of the cable to your modem. So, in order to connect that, you have to unplug the other end of the cable that connects between the modem and your linkses. If the cable will reach to the modem. Okay. You have a cable connects between your computer and the modem and the linkses, right? Just unplug it at the back of your linkses.
15:00
Speaker 1
all right, final open. All right, so I connect it. All right, so your your unit is plugged into the back of my computer. That's what you want, right? That modem or your Lynx? I hope you fucking tell me how to put this back together again. Hmm.
16:00
Speaker 2
Okay, and then so that we can connect that cable to the modem, you need to unplug the cable that connects between your modem and your Linksys router, unplug it from the modem so that you can replace it with the cable that connect to your computer. So your connection right now will be then modem and computer. Yes, the modem to your computer. Modem, sir, because we're testing right now the connection from the modem. What is the color of the cable that connects between your modem and your Linksys? [silence]
16:00
Speaker 1
Yellow. They're all yellow. All yellow. So right now, my computer is tied into the phone company's modem. Where do you want that? No, the light on this is still blinking blue. No, site can't be reached. Everything is dead. All right. So how am I putting these wires back the right way?
17:00
Speaker 2
[silence] this. [silence] how about the modem, uh, linkages to your computer? Yeah. {silence} yeah, that'll be the connection. [silence] then kindly check if you can access the internet. {silence} so even the modem is not getting your internet connection, that's the reason why your lynx's water, the internet is not working because your modem, it's not working. {silence} [silence]
17:00
Speaker 1
I will do that, but how these wires go back together, the computer goes where, I don't remember. The computer goes directly to inXus. That was on your unit, right? Then the link just goes into my modem, right? Okay. I have to call the phone company once again. All right.
18:00
Speaker 2
Okay, you can call your internet service provider. Okay. Okay, all you need to do is unplug the cable out from the modem and connect it back to where it was on the linksys. Yes. [silence]
18:00
Speaker 1
they are the biggest piece of crap going in this country. they're jokes. alright alright I appreciate your time. alright I thank you. alright have a good night.
19:00
Speaker 2
And then, if, after calling your internet service provider, if you still need our assistance, you can always give us a call, okay? Just provide your phone number as your ticket number so that we can pull up your record. You're welcome. So, thank you for calling Linksys. This is Karla. If you do have internet, you may also check our website, support.linksys.com. You're welcome. Have a great day. Goodbye.
19:00