V2 Rubric Detail — 8897a4a8-6440-11f1-b…

[silence] Welcome to Linksys support. To ensure quality service, your call may be monitored. For in warranty products, our support team is available to help with performance and hardware issues. Register your product by visiting register.Linksys.com. Please have your device serial number ready. For assistance, press 1 now. For out of warranty products, paid support may be available, depending on your issue. To hear more about your service options, press 2. Please have your device's serial number and contact information ready. If unavailable, kindly call back later. For out of warranty product, paid support option may be available depending on the issue. [silence] Thank you for calling Linksys. This is Garla. Can I help you? [silence] Thank you for calling. Hi. Hi, sir.

how many uh-uh okay so um so before we continue, let me just um create a record for this. I have a call with this before. This is the first time. Okay, and then um, do you have a ticket number or reference number? So they can pull up your record. Okay, let me just um, pull up your record. Uh, Um

your router is a MR 2000 and your internet provider is.comcast. Mm-mm. and you wanted to know about node steering and you are able to access now the Web page of your router. Mm-mm Right? Mm-MM Mm-mm.

Okay. Okay, here's the thing. The notes are is your router. How many languages device you how is there, Just one. Node is like if you are having um like um if you it's a node is like uh consider uh like same as router. You can um, oh, only that if you are using a batch network uh so you have a multiple

okay you will this one's trick can only be used on if you are if you have multiple devices okay but that still not affect the settings of your router search

Because by default, sir, that will be trying to answer that your computer, sorry, your nodes will not be having problem connecting. To do... [silence] Have you tried using a different browser, sir, to access this page? What browser you are using right now? Okay, can you tell me, tell me again? What's the error, sir? [silence]

Okay again error device not in master mode right? Okay. Okay so what's the reason you wanted to turn this off? [silence]

Actually, through this one, even if it's on or off, then you are just using a standalone device, so that it still won't affect um the performance of your router. Ah, yeah. That's okay, sir. Um, you can always um, like, you cannot just easily add a node to your network, sir. Okay? Um, because there are some troubleshooting um steps that need to be done in order to add another node to your network. So, there is again, it won't affect the performance of your device if it is um set it to on.

hello sir thank you so much for being here waiting I'm so sorry for the hold by the way um this router uh no problem with the internet connection right

So, the light on the router right now is blue. Okay. But you can access, uh, like it was blue, okay? Alright, and you're using right now a desktop computer, sir? Or um a laptop? A laptop. Okay. Okay. Alright. Um with this uh once the router um this router is already set up as like a master node since um this is a main router. This um scenario should work when you turn it off. If there is an error turning it off, possibly there is um a bug on it because um the, the

um... um... turn it off after... it should uh... by itself after you turn it off but um... with this type of router that you have, sir the mr 2000, you're already aware that um... router is already out of warranty and as well as an end of life router that there will be no further development um... Linksys is no longer like manufacturing this type of um... product right and um... Mm-hmm. What browser are you using right now? Is it Google Chrome or is it um... Microsoft Edge? This um... computer you're using, uh... this is a laptop right? And is it Windows 10 or Windows 11?

Okay. Have you tried different browsers, sir? Okay. clas- 2024. Brass, sir. Okay. Okay. Hold then. [silence]

Actually, it was released. Um, like, um, May, uh, 2022. T that, Yes, but um, I'm sorry. Um, December, sir. Uh, December. But they're are aside from the Sun, so there are also released before 2022, okay, um, with the MR2000 router. Because, um, the base.

the serial number that you have um this router has only a one year warranty and based on the uh uh record that i have in here sir the previous technician already explained it to you about the warranty of the router right do you still have the receipt of this router did you attach the receipt sir when you registered it okay because when i checked as well the serial number sir yes it's a the serial based on the serial number the device is registered but there is the file attached to it sir is

it's not a receipt, uh... it's a picture of kids. Uh... a picture of five kids. YYYYd, Yeah, it's... five kids. Just one, sir, just one file attached to it. It only have... [silence]

[silence] Yes, sir. Let me just try. Let me send you an email, sir, then just attach that receipt, okay? Okay, hold on. Let me just create an email. OK, sir, I just sent you an email, please check your mail.

[silence] Attach the proof of purchase. Let's see. Ok. When you open the email, just click on the reply button. Ok? Once you click reply, there is like a paper clip icon. That's the way on how you attach that um screenshot.

Mhm. Okay. Mhm. Yes, you can um do that on your iPad or um once, we, uh, [silence]

Okay, you can probably give us a call so that we can like, uh, update the warranty. We can validate the, um, warranty of your device. Okay? And we can check the receipt and we can validate the warranty. the one that you bought, that's not sure, like, last week, like, two weeks ago.

Okay. I was able to receive now the receipt, sir. Okay. You bought it on Ebodn, and you just got it for like 349.95, right? Based on the receipt.

Yes. Okay. All right, sir, let me just verify this. Let me double check this receipt. Just stay on the line, sir, okay? Give me another three to five minutes. Thank you. Okay, you stand the line. [silence]

Hello, sir. Okay. Let me just gather some more information with this one. And then I'll be possible escalating this call to our level two technician so that they can further investigate why is it that it won't turn off. Okay. Um you've mentioned that um earlier you use Microsoft Edge, right? Okay and right now you're using um my um, Google Chrome.

Okay. Um, using Google Chrome, so let's try to use the incognito, um, settings or like privacy browsing on your Google Chrome. On the upper right hand side corner, you can see there a three dots. Can you click on it and then click on open new incognito browser or window? Incognito open new incognito window. Yes. And then try to access again that page, the 192.168.1.1 and then try to

um yes using we're using incognito window so when you set up this router did you um like reset first before you configure it [silence]

Is it possible if if this is, like, a used router from eBay that this might have been set up before like a child node? not master node. That's why it has that type of error. Yes. Okay. Because sometimes we recommend to When you check it on, when you bought the router, sir, did you check if it is a used router or is it a brand new router? Because it will should be indicated if it is still or ... okay.

Okay, let me verify this sir. How did you set up this router to have internet connection? Did you run a setup or you just like connect the cable to it? We could try to do some reset and reconfigure the settings of this router.

Sure if that will be okay but once we do a reset, all the setup that you have right now on your router will be erased. It will send back to its default settings and then we're just going to reconfigure it. Yes, sir, that could be possible but we can still try to do it on Wi-Fi okay? But okay. So let me just um just check this out. Hold on sir. Mhm. Mhm. [silence]

Mm-hmm. Okay. Let me just, um, hold on, let me adjust. Okay. Okay. Um, it's okay to not to wire. Let's try to do it wirelessly. Okay. But let me, uh, just check something.

Okay, hold on. Okay, just for a moment. So that means your router is like mounted on the wall. Like uh-huh. Uh-huh. So again, so you haven't done any reset, um on the, uh router, right, before you set it up. Okay. So you're on your computer right now. Since you're on the Linksys page, can you click on, um, on Wi-Fi settings. You go to, um, the, uh, wireless. Since you're on under advanced, click on wireless. And then it displays

your settings on the router right like the settings for Wi-Fi What? Making no OT for 20 and was Yes I'm still here Okay Uh yeah and then kindly do a screenshot on Wi-Fi settings

yeah click on, um, select on wireless and then it displays your uh wi-fi name password for the 2.4 and 5, right? Please do a screenshot of the wi-fi settings there because after we do the reset, we're going to reconfigure on the same wi-fi that you have because again, once we do a reset it will erase whatever settings that you've set up on the router. So after the reset, we're going to reconfigure it, okay? [silence] we're going to [silence]

Yes. You know, what's the Wi-Fi password does it show that? Okay. All right. So make sure you have written it down, because again, once we do a reset all the settings will be removed. Let me just very those only you know other special configuration that you did on the router, right? Mm-hmm. Okay.

all right all possible are you just do a screenshot on that page okay I know just say it sir that's for your own copy okay okay so here's a thing um so let's do a reset on your router now okay okay and so that's OK with you, sir, to do the reset. OK.

Uh-huh. Um, no, sir. Okay, so um, you can um, yes, I will try to do that, you can uh-m use the app locally, but not um the remote um access or the cloud part of it because um the the server will try to find um, like, when,

You used the app earlier. So, was there any error message when you used the app? We can like try to use it after we do the reset if that's okay with you, but there is no guarantee as well that this won't work with the app. But we can still try if that's okay with you. Of course. Okay. Because our link is smartwifi.com, that's the.

like website has already been discontinued. So you so it's okay with you to do the reset on the master even though it will erase whatever settings they have. Okay, so we'll do the reset sure on to before we do a reset at the bottom of your router. Can you take a picture of it? especially the wifi name and the password. We'll be needing that later after we do the reset. Okay. So on your Okay, so on your laptop right now at the back of it. There's a reset button. Correct.

Check the light first. What's the color, currently the color of the light? [silence]

it's kind of is it more on a pink or like a purple okay all right, [silence]

This time sure, let's try this. Um, the Comcast, your internet provider is Comcast. It's connected to the internet port at the back of it, right? Okay, again, the light on the router, it's more on a pinkish color, not like a blue color, right? Okay. So this time, sure, um, press the reset button, um, let's try this, um, five times within five seconds. Again, five times within five seconds. like press release, press release, five times in five seconds.

Uh... is the light blinking right now? um... uh... let's wait for that um-hm. let's wait until it turns blue

It's blue. Okay, let's go back to your computer, sir. [silence]

Okay. Okay. Did you click refresh on that page? Yes. Okay. Um. Try to check, sir. Yeah. Um, kindly check if the router is, um, or the laptop, it's still [silence].

It's connected to the network via Wi-Fi. Can you reconnect to the network? Okay, then you access again the one nine two dot one six eight dot one dot one one six eight dot one dot one. Mhm. Yes. Yes. So what's and yes, sir. What's on the screen right now?

Okay. Can't we go to um, can't we go back to um, I'm gonna click on, um, hold on. Can't we click on troubleshooting? When you click on troubleshooting, right below troubleshooting, you have their status. And then, um, sorry, after troubleshooting, you have status and then, um, under status, devices and report. Can you click on report?

[silence] then what is the firmware version? Again, what's the number after two? Okay. Okay. Okay. [silence] Can I scroll down a bit, sir? And then you can see the Internet connection IPv4. What is the number under Internet address? Okay.

okay, then leaked in click on okay, click okay. And then when you click on okay, ser, kindly scroll down and then at the bottom you can see the end user license agreement. Make sure you select and click on CA. Yes. No, no, ser. On the far right, you have the option, CA. This is on the far right. Click on CA.

And then after that, after you click on CA, go back to Wi-Fi settings. And then check your Wi-Fi settings. Is it the same with all the settings that you have before we do these before we press the the reset five times? Okay, good. Then go back to advanced. Yes. Yes. Yes, try to disable down the downsteering. It worked? [silence]

[silence] And [silence] apply. Okay. So here's the thing, Sir. The reason for that that earlier it wasn't uh disabled because the router is not properly set up to be a um a main router or a parent router. Okay? It's not properly set up, okay? Um, not really. It was just that it wasn't really properly, um, set up. Okay? Because you will identify earlier, when we double check the light, it usually it shows like a pinkish color, that means the router is not yet set up. Okay? After we set up using the five press, it turns to blue. Like more unlikely, really blue, right? Okay. So after that, [silence]

yes why it has an error that's not yet set up as a master node that's the reason why it's because it's not set up okay so right now after we do the set up it'll be now it'll able to disable it okay so is there anything else okay so is there anything else i can assist you with okay

Hold on. Um this is more on, um, like same thing also within networking. Okay, but since it's just this one, it's used for home use, um, we really need a recommended to use the net. Mhm. Um, yeah, no, no need to do that. One, uh, no, it doesn't need to do this static routing. That is more on an advanced configuration on your router.

if you're like using a server, something like that, but since on your laptop, as long it's connected, it will always be reconnected to your router, no advanced configuration needed. But you can, um, just observe it, sir, okay? Uh, you can just observe your connection, but again, we don't recommend to put static IP address on your computer. Because, um, in any case, you'll bring this into a different location, you'll be having problem connecting to the internet.

That particular router on a different location. So we recommended just set it to dynamic IP address, like it will just automatically receive an IP. And any case you'll be bringing in just in a sense that you're being this into a different location, there will be no problem connecting. [silence] Um, yes, Ma'am, is this a pastor? Does it need to be like needs an advanced advanced setup? [silence]

For VPN because this is not a VPN router, sir? It's just a passthrough. Yes, sir. So again, I was like, um, yeah, sir. Just keep whatever like settings that you have to, um, default and that will not affect the performance of your router, sir. Um, we could recommend it, sir. Just skip that. It is it will not really affect the settings on your router, okay? Even though you're not using or you're using VPN, that's fine. Just um, don't um, like disable, enable it. Okay? Just skip it.

old settings, yes, yes, sir, okay, DMZ, it's like you're disabling, the firewall, on your router, if you enable that, by default, it's off, it's off, right? Yes. It's like you're disabling the firewall on your computer, if you turn it on. Not computer, but the router. So it's like, you're just opening your device to a local network to the internet. Like, it's again, it's as simple as disabling firewall. Yes, yes. Okay. Okay. Mm-hmm. Yes. Yes. Uh huh. Uh huh. Ah, okay. You're welcome and if you want to

Sell it like around, uh, three, intentionally three, so, but it, it shake us, uh, uh huh, uh, no problem, sir, you're welcome. Mhm. Um, you too, sir, have a great day. All right, goodbye, you're welcome, goodbye. [silence]