V2 Rubric Detail — 89dac934-642d-11f1-b…

Welcome to Linksys Support. To ensure quality service, your call may be monitored. For in warranty products, our Support Team is available to help with performance and hardware issues. Register your product by visiting register.linksys.com. Please have your device serial number ready, for assistance press one now. For out of warranty products, paid support may be of please have your device's serial number and contact information ready. If unavailable, kindly call back later. For out of warranty product, paid support option may be available depending on the issue. [silence] Thank you for calling Linksys. This is Ice. How can I help you?

Yes, you mentioned you have an extender model R.E. 7000. Um, can you provide me the serial number of this extender? Um, all right, uh, let me verify again the serial number of the

[silence] JNV 33@ yahoo. com, and who's your internet service provider? [silence] Uh alright. Jose, he mentioned that you got this a range extender two months ago. Are you sure? Uh because our system or when checking on our system, our records indicate that this range extender you have model-7000 is already out of warranty. It expired last 2022. Do you have a receipt?

the flip of the range extender so that we can validate its warranty status because, uh, records show that it's already out of warranty. [silence] If you have the invoice or receipt of this Linksys extender, um, can you, uh, upload it on the proof of purchase and registration form? Okay, open a web browser and then type in the address bar register.linksys.com,

it, and then open a web browser and go to register.linksys.com and register this. Okay, that's good. So, open a web browser and then type in register. make sure that the order date and delivery date is showing the range extender is captured. And then, I need you to open a web browser and then type in on the web browser register.linksys.com. Once you're

[silence] Yeah. Open a web browser and then type in register.lynksys.com. Once you once you hit enter, you will be be routed to a product registration form.

So do you see the model field? If it's already it's already have an No, so you will have to fill up the model number of your range extender there. Type in R E 7000. and then below Okay. Below that, you have the proof of purchase field. Click on that and upload the screenshot of your receipt or invoice from Amazon.

you just right click a screen shot of it take a picture of it and then once done click on the proof of purchase field then choose file upload your [silence]

Oh, the picture or the screenshot of the receipt, because we need it so that we can validate the warranty status of your range extender and also to update our system. On the product information, there is a proof of purchase. You click Choose File.

and then upload the, select the, the image or the picture of your pic. [silence] Once you have uploaded the proof of purchase, proceed with filling up the details, your customer details.

your name, email, and so on and then once you're done, click submit below that. [silence] yes, fill up the contact number, your internet provider, country and then once done, click on the submit the blue button, submit. [silence]

All right, let me check. By the way, Henry, do you have any other Linksys product or you only have this Linksys product, range extender? You have a bunch of Linksys. So, this range extender that you want to set up or use, are you going to add it to your Linksys product or Linksys router or to another?

Do you want to wire that range extender to your router? All right. Mm-hmm. Um, actually, on the purchase of your, the proof of purchase is, it is, uh, stated there that the condition of your router was a refurbished, uh, unit.

so we will see if uh the range extender will work uh what's the did you already plug the range extender to a power outlet to plug it uh to a power outlet uh preferably next to the router to your router uh place that alright

Now, I need you to open your browser. Did you already use a cable connecting your range extender to your router? Okay, and you mentioned that it's light, the range extender light it's already green.

then you have already connected an Ethernet cable from your range extender to your Linksys router. And we need your range extender to have a solid green light. Okay, now on your phone, go to your phone Wi-Fi and connect to your range extender default Wi-Fi name, which is Linksys extender setup. You can look it on your list of available Wi-Fi networks on your phone. If you can see the Linksys, okay. All right. Then if you're using... [silence]

Okay. Okay, that's good. So connect to that, the name, wifi name. All right, now open a web browser and then type in extender.linksys.com. Yes. So once you open a web browser and type on the address bar,

Go to standard.linksyst.com. Hit enter. And then you will see the start setup page. All right. And then click once you click the start setup, click next. And then under the next button, choose the wired range extender. Since you are connecting your range extender to your router, then choose the wired range extender option. Once you click on that. [silence] How many bands it broadcast? So if you see a two point four gigahertz network, you create a Wi-Fi name for your range extender. And then, Yeah, create also a password. You will need to create a Wi-Fi name for your range extender and also a Wi-Fi password for your range extender. Now, you can use the same Wi-Fi password for both 2.4 and 5 gigahertz band for your range for your range extender. And the Wi-Fi name to separate each band when you create a Wi-Fi name just add 2.4. on the 2.4-gigahertz band and then add 5 on the 5 gigahertz band. Once you're done, creating the Wi-Fi name and Wi-Fi password, click next. And then it will ask you to create an admin password for your range extender. So, the admin password is different from your Wi-Fi password. The admin password is the password you're going to use when you try to log into your network's web interface. ...while your Wi-Fi password for your range extender is the one you used to connect to your range extender.

so there's an instruction. the guide on the start up setup wizard of your range extender. So just follow the instruction. Once you create the Wi-Fi name and password for your range extender, you will be asked to create an admin password. Once you're done creating that, click on save. And if it asks for you, the next thing should be asking you to register your linksys product. You can click next or skip on that. If it asks you to register your product, you can click on that or click next. And Sure. What do you mean end pluck? [silence] Once you've done creating your. Okay. Now, what it means for you to reconnect is that you will have to connect your phone to the Wi-Fi name you created. You created a Wi-Fi name for your range extender, right? So, go to your phone, Wi-Fi settings, connect to that new Wi-Fi name that you created for your range extender, so connect it.

to that. the range extender Wi-Fi name you created a while ago. so connect to that and then, once you're connected, Go back to the setup wizard of your extender. When you connect to that range extender Wi-Fi name, you should also type in the password of your range extender, the Wi-Fi password. The one that you created. uh the setup. alright that's good. Then go back to the web browser. The one where you uh you had your extender setup.

OK. OK. To create an admin password, you need to create an admin password. Once you created an admin password and then a hint for that password, click next or save.

Okay, try to check if you're connected to your range extender Wi Fi name, okay, then go What do you mean Plug-in again? Okay, okay. Connect to your range extender and then proceed with the with the browser setup. [silence] actually, once you already created a Wi Fi name. [silence] sorry about that. Okay, I need to try to move planes. [silence] Help someone. Yeah. So probably like voice state, right? Yeah. [silence] So that do that. So I think so. [silence] Reboot window. Sorry about that. I think it's something happen. [silence] ready.

for your range extender. That's already set up for you. Just need to finish the setup wizard on the browser. After creating an admin password, if it asks for you to register your product, you just need to skip on that. And then it will tell you that your range extender is set up. Okay. That's good. So, since your range extender is already set up, then uh everything is good now? Sure.

uh, yes, you buy an old extender, but it's already refurbished. Uh, that unit you have, it's already refurbished. So you don't have to worry, because as stated on your invoice or receipt, uh, the condition of your unit is excellent. Uh, it's already refurbished. You're welcome. So, uh, before we end the call, let's say I'll provide you a ticket number so that in case you have issues with your range extender, you can call us back again. Your ticket number is L for Lima, T for Tango, S for Sam.

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