V2 Rubric Detail — 8a50e0e8-65e9-11f1-b…

Welcome to Linksys support. To ensure quality service, your call may be monitored. For in-warranty products, our support team is available to help with performance and hardware issues. Register your product by visiting register.linksys.com. Please have your device serial number ready. For assistance, press 1 now. For out-of-warranty products, paid support may be available. Please have your device's serial number and contact information ready. If unavailable, kindly call back later. For out-of-warranty products, paid support options may be available depending on the issue. Thank you for calling Linksys support, my name is Mr. Gerald Gobal. [silence] Welcome to Linksys support. To ensure quality service, your call may be monitored. For in-warranty products, our support team is available to help with performance and hardware issues. Register your product by visiting register.linksys.com. Please have your device serial number ready. For assistance, press 1 now. For out-of-warranty products, paid support may be available. Please have your device's serial number and contact information ready. If unavailable, kindly call back later. For out-of-warranty products, paid support options may be available depending on the issue. Thank you for calling Linksys support, my name is Mr. Gerald Gobal. [silence] Welcome to Linksys support. To ensure quality service, your call may be monitored. For in-warranty products, our support team is available to help with performance and hardware issues. Register your product by visiting register.linksys.com. Please have your device serial number ready. For assistance, press 1 now. For out-of-warranty products, paid support may be available. Please have your device's serial number and contact information ready. If unavailable, kindly call back later. For out-of-warranty products, paid support options may be available depending on the issue. Thank you for calling support, my name is Mr. Gerald Gobal.

Well SATs, your link your number [silence] Alright. [silence] What is your first name and last name so I can create a record for you?

whoom more time slow this M A T Matt me okay MaMA T. Matt M. He okay MaMA T. Oh, M. E. Okay. what is your email address And who is your internet provider?

What's the light of the router right now? Is it blinking red or blinking blue? But currently is it plug into power or not? So there should be a, a light in front where the word ling says. what is it? Solid purple? Got it. You said you just got this one. [silence]

the serial number right here. Let me update the warranty for you. Do you still have the receipt of this one? Do you have the online invoice or the copy of the receipt? All right, thank you.

Uh, [silence] Uh, okay. [silence] Uh, [silence] [silence] I'm sorry to catch you off guard, but, um, provide me the copy of the receipt. I'm not sure what you're reading. It could be a like order number or something, but I need a copy of the receipt.

what we're going to do, what we're going to do, I'm going to send you an email, reply to that with a copy of the receipt. That's what we're going to do. So I'm going to send you an email again. You send a copy or screenshot. Double do. All right. Doing it now. All right. That's that.

Yes, I'm here. Let me check. All right. Let me reload this.

Hello, can you hear me okay now? Yeah, I can hear you all right. Yeah, I just got it. I'm reading it.

Alright. At the back of your Linksys router there are ports. One of the port is labeled internet. The cable should be plugged in there. And other end of that cable where is it connected to? How many ports does your Spectrum box have?

I'm talking about internet port. Only one, correct? All right, that's all I needed to know. This is directly connected to the modem, right? No wall in between? No switch, okay. At the back of the Linksys router, all right, there's a reset button at the back. Press and release that five times. Not too fast, not too slow. One second gap between presses. So like, press, release, like that, five times.

5 times 1 second gap between presses. The light in front of your lynxis router should be flashing.

All right, if that's working, expected light is solid blue. So I'm going to set a timer here. Let's do three minutes to five minutes. It's going to take time. All right. All right. All right. That means the internet is working. All we need to do is to create a Wi-Fi name, password, or you can keep the default name, which is link sys setup. all right, that's a default. Alright, we can do that too. All right. So let's you know, once the timer is up, you can take your time. Then ask me a question. Is it blinking blue or solid? We need that to be solid. All right, let's connect your phone. Is your phone iPhone or Android?

Go to your phone settings and go to Wi-Fi settings. Find the Wi-Fi name linksys setupfbc0 connected to that. Are you connected? Yeah. Press and then connect. It's now asking for a password. Okay. Okay. That's okay. So we'll figure out. For now, just connect to the Wi-Fi. Wi-Fi is connected. Okay. Now open a web browser. Log in. Okay. Okay. To make sure you're in the right page and follow these steps. Are you on a web browser? Open a web browser. Okay. Okay.

Is it now connected? What's the light in front? That means it did not detect the cable connected to it. Unplug the cable connected to the Internet port of the router, do the same thing on the modem. Unplug and plug back in the cables. Is the audio now coming through?

Plug it back in. Disconnect. Connect it back. Do you have a spare ethernet cable? Can we try to use that?

that's weird. yeah, we can do that. turn up the modem and the router at the same time.

now just 30 seconds and plug it back in, or turn it on. it's restarting, so we're going to wait two minutes to three minutes.

we still have two minutes. [silence] I'm back to red, so. [silence]

okay for another minute. I see. All right. Can you check your phone? That's still connected to the Wi-Fi, right? If not, connect back to the Wi-Fi. Can you check if that's still solid blue? Maybe it's back to red. Can you give me the model number of the modem, the Spectrum modem? Uh,

So what's the name of the device.

So looking at the, the model here, there's, I mean, there's one Ethernet port and two voice port. So just to make sure that it's plugged in correctly, the cable is plugged into the Ethernet port of the Spectrum box, right?

... and that... that got it and that's connected to the internet port of your Linksys router, right? The one with the yellow label line. Is not reading the cable. Maybe the cable is faulty or something. That's weird. With this case, we're gonna need a computer. Do you have a laptop we can use? Desktop? iPad. You have iPad? Do you have iPad or tablet?

Okay. No, I can't answer that one. Uh this spectrum, but so is only I mean it's possible that the cable is faulty or it could be the port of the it's either your modem or the router what's gonna gonna hard for us to prove because we don't have a computer that we can use. if there's no internet connection, the normal light of your links is rather if the cable is detected should be solid red.

Right. Maybe we can try that. But just a question. your router. it's plugged into a direct outlet, right? not a power strip. right. Maybe it's not receiving enough power or something. Can you try to plug that into a different power? Uh, set? know what happened? Right, but it's not receiving enough power.

the modem, not the router. The link says router.

Okay. We're going to wait two minutes. [silence]

Okay, what's the light of the router now? let's see. um, what about the laptop is that turned on? or can you go back to your, I mean, can you go to your laptop and, I start to connect to Wi-Fi without internet? [silence] is that correct?

Connected, I mean go to the settings of that then go to Wi Fi settings connect it to the Wi-Fi, which is link is set up. Okay, can you connect that to the Wi Fi your link says Wi Fi? I forgot my password, that's correct.

that connected now? that a Windows laptop or a Mac?

Okay. Open Google Chrome. you have the chrome open. Let's use Microsoft Edge. I'm going to give you a number. Just tap this number into the web address bar, the URL bar. Are you ready? [silence]

That is one nine two dot one six eight dot one one six eight dot one dot one. Enter. Yeah, one nine two dot one six eight dot one dot one. Enter. What do you see now? Click the image of the phone that you see on the screen.

what do you see now? You have the option to log in. The password is admin, A-D-M-I-N lowercase. Correct. Tha's in lowercase or small letters. [silence] on the left hand side under router settings, there is option.

for the first tab. Um that status, below that there's option, devices and report, click on report. you're fl- firmware version, what is it? Garage number. Yeah, firmware version.

all

Boxes there you have a word internet decided right. And then in line with the word internet where's the X mark enter. Is it 1 Gbp s one hundred MPRs or there's nothing. No X mark symbol. So it's really not detected the cable. Does your laptop have clearer port that's similar to the router port.

[silence] Sorry, what was that? No, the computer to the modem, we're going to connect the laptop directly to the modem to see if it's working. But before that, how about we name the Wi-Fi first? No, do not do that for now. Let's name the Wi-Fi. Since we're already inside the settings. Click the OK button and go to Wi-Fi settings. That's under router settings, below troubleshooting. Then name the Wi-Fi from there. Whatever name you want for it. And password uh, create a password. But make sure

password, otherwise we're going to have to reset. [silence] So once you're done, you click the apply button. [silence] Alright, did you? [ silence ] Alright, good. Good. Now, well, it's applying the the changes.

disconnect the cable connected to your Linksys writer and plug that in directly to the computer or your laptop. Assuming you can do that. Yes. If your laptop. have it to to prepare. As it to prepare.

Okay. Since we identified the issue, it's that the issue is that it's not reading the cable that it's connected. It's either the cable that you're using right now is faulty, or the port of the modem is faulty. Could be either.

Hey, Joe. But usually, it's possible. If it's not the cable, yes, you're right. It has to be the modem or the router. But you just got the router, they test the router before selling it. So I think the router is fine. just you can do that. You can request for a new modem. I think that it should be fine. They're probably running troubleshooting, but it's up to them.

your router it's already configured you only need to connect it to the modem the new modem if you have a new modem and it should work you nothing nothing else you need to do on your router to have other questions anything else thank you so much for understanding and patience with this you take care have a good night. Bye bye