Speaker 1
welcome to Linux. yeah, so we recently swapped internet from Xfinity to Verizon and uh, the while setting up the ethernet, like the node and stuff, it's just like something solid red, like it won't change colors.
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Speaker 2
Welcome to linksys support. To ensure quality service, your call may be monitored. For in warranty products, our support team is available to help with performance and hardware issues. Register your product by visiting register.linksys.com. Please have your device serial number ready. For assistance, press one now. For out of warranty products, please have your device's serial number and contact information ready. If unavailable, kindly call back later. For out of warranty product, paid support option may be available depending on the issue. Thank you for calling linksys. How can I help you?
00:00
Speaker 1
Yes, yes. Yeah, so uh, we went on the app and tried setting it up, and then it said we couldn't like, when we said, uh, it was just, uh, red, it told us to restart it, and like holding down the button on the bottom, whatever, 10 seconds. We did that, and it's still red. Yes, um, two six D 10604839153.
01:00
Speaker 2
Did you reset sir the nodes after you switched from a new internet service provider? And then, uh, mm-mm. Can you provide me sir the serial number? Let me double check what nodes do you have. Thank you so much sir. Let me just pull this one up here. Uh, okay. You have sir the VLP 01.
01:00
Speaker 1
that. yes, I think. um, we have one, two, we have four, I believe.
02:00
Speaker 2
how many do you have four okay. So I just like to set your expectation sir on this one. This node sir is actually all um one of our first generation router. So um since you have a new internet service provider most of the internet service provider along US they're actually trying to upgrade already to newer WiFi technology. So um you can actually still use this one however it's not going to be a guarantee that it will connect to Verizon but at least you can try. And then um in terms of the setup uh the setup for this one sir is no longer compatible with linksys app. So probably that's the reason why the linksys app um is not recognizing the um router. Um you can only um You can only log in the Linksys app once you are able to get this one up and running. So we only have two options to set this one up. First is using the reset button of the main node or main router or the parent node. So you press the reset button five times. That's the first method. And then the second method is to set this one up manually using a web interface. So as for this one, the VLP01, we already also stopped supporting this unit since I guess around August 9 of 2025. So we are no longer supporting this once you're over the phone. What I can do to help you out, since you've mentioned that you reset it for like about a week ago, it probably reset the current settings. Unless if you are using the default settings, we revert it back. So we suggest that you connect your router like in your modem or through a computer and then we can input the credentials to your router's IP address in the search bar. So we won't be able to troubleshoot what the issue is, but you can do that for us. Let me know when you're available so we can start over and still try to troubleshoot that even though this unit was discontinued.
02:00
Speaker 1
Yeah. Okay, so... Okay, you're gonna send me an email? Yeah, a Roy charm. R-O-Y-D-H-A-R-M 12.
04:00
Speaker 2
About 10 seconds, right?
04:00
Speaker 1
yes. c-h-a-r-m-12@gmail.com. yes. uh, charm Roy. um, yeah, they were, they were scattered around the house, but I brought them and they're here together. They're all unplugged right now, though. Okay.
05:00
Speaker 2
Sir. Sorry, sir. Can you repeat? Sir, after r O Y. So that is roy charm 12@gmail.com. Okay. And first name and last name, sir. Charm Roy. Okay. All right. So um also, sir, where are the child nodes. Did you gather everything near the parent node? Uh uh, okay. So, um, so give me, sir, maybe three to five minutes after this phone call. Let me um personalize the email so at least it will be easier to follow the step by step. So while we're waiting.
05:00
Speaker 1
Cho bus. Yes. All right. Thank you. Okay. If OK so consider the industry
06:00
Speaker 2
You can plug in all of the linksies nodes that you have and then give them three minutes, yeah, including the child nodes. And then, um, give them three minutes after three minutes because you need to allow them to recover first to avoid, uh, breaking the firmware. So, um, for, yeah, for this one, after you plug them in, um, you can reset them one at a time, press and hold the reset button at least 30 seconds to each nodes. [silence] Yeah. And then I'll send to you and then check your email after 3 to 5 minutes. Then you can follow the step-by-step on how they can set it up. All right, you're welcome, sir. I'll include as well on how you can add the child nodes in case. So anything else, any follow up questions?
06:00
Speaker 1
doesn't work. Like whatever I try. I have to buy a new one? Or like can I like trade it in or something? Yes. Okay. All right. Okay. Thank you. That'll be it. Okay bye.
07:00
Speaker 2
Well, you can try search to swap nodes. So the original parent node, if it doesn't work, you can try the other child nodes that you have. You can promote them as a you can promote them as a new parent node. If it still doesn't work, then more likely the connection or like possibly the handshake because of the old firmware of the VLP-01, it may no longer be compatible with Verizon. So, yeah, maybe you can consider there if you're getting a new one or a router. But try first to swap nodes like promote a new parent node. All right. Okay. Anything else there? You're welcome. Okay. Have a great day.
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