Speaker 2
Welcome to Linksys Support. To ensure quality service, your call may be monitored. For in warranty products, our support team is available to help with performance and hardware issues. Register your product by visiting register.Linksys.com. Please have your device serial number ready. For assistance, press one now. For out of warranty products, paid support may be available, depending on your issue. To hear more about your service options, press two. Please select from the following options. For in warranty products, our support team is available to help with performance and hardware issues. Please have your device serial number ready. For assistance, press one now. For out of warranty products, paid support may be available depending on your issue. Please have your device's serial number and contact information ready. If unavailable,
00:00
Speaker 1
Hi, this is uh Young Andrews. I uh have the links is it's very new uh V loop. And I have a hard time setting it up on your app uh for some reasons uh it doesn't show up on my uh Wi-Fi at all. Setup. No, yes. Um serial number 26 Dean David 13.
01:00
Speaker 2
Kindly call back later For out of warranty product. Paid support option may be available depending on the issue [silence] Thank you for calling linksys. This is Al. How can I help? [silence] Um, okay. Um, is this the first time that you're trying to set that one up? [silence] Okay. Um, can I have the serial number first? Lemme gather details for documentation.
01:00
Speaker 1
Am & Mary 36, TBID boy 03884. I also have after 36 is a bean boy 03 884. I have a two of them. I have a two of them, do you need to add a serial number?
02:00
Speaker 2
Sure. Can you repeat? Yes, sorry. Let me repeat the serial number just to make sure. That is 26D4 Delta 13M4 Miami three six. What's after three six? And then... Okay, thank you so much. Let me just pull that one up here. Sorry. No need. Let me just um, the model number just to confirm because that is showing on our system. Um, it shows as VLP01.
02:00
Speaker 1
Yes, correct. I believe it's like last year. Existinity. Yes, it is D in David, U in uniform. Oh
03:00
Speaker 2
Okay. And, and when did you purchase this one, ma'am? Mm, okay. And who's your internet service provider? Xfinity. [silence] Okay. All right, and can I have, ma'am, an email address?
03:00
Speaker 1
Oscar, Nancy, Green, Victor, Uniform, Apple, Nancy, David, Romeo, Elephant, William, Samuel. [silence] [silence] [silence] No. Deb like in David.
04:00
Speaker 2
So what i have ma'am, let me repeat that one. That is D U, I'm sorry, that is D U O N G V U I N D R E W S at gmail.com.
04:00
Speaker 1
Do you know anybody else arrived in New York City on August fifth. Okay. let me uh, let me see. is a green. I unplug one of them, so uh, let me see. but it should be. yeah, I unplugged one of that. Um, it's solid, yes, solid green. Um, on the link says up. Okay, let me just log in again. so I log in into my link account.
05:00
Speaker 2
the color of the LED lights of the nodes? green both of them are solid green. Oh okay. Oh okay. Okay. And then what do you have on the app? On the Linksys app. Okay.
06:00
Speaker 1
Of this one? Not at all. It doesn't even show on my phone when I use the Bluetooth. Like, I notice that under it it says that the name should be Vlog something. It doesn't even show. Whenever it says "Get connected. Keep your phone near your setup area." This could take up to a minute, and then it keeps saying "We can't We can't We couldn't." That's it. We have to do Vlog something on all of them. Get connected. We can't. We can't figure out.
07:00
Speaker 2
Okay, um, but first things first. Sorry. Let's pause on the Linksys app. Um, the if the node is solid green, that means it's connected to your internet service provider. However, let me ask you a question. Um, do you know the Wi-Fi name of this one? Can you or are you yes, of this node that you're trying to set up now, are you connected to its Wi-Fi name? [silence] Oh, I see. [silence]
07:00
Speaker 1
I tied your router, and keep your phone near the router when you are setting up make sure the solid is light. Even press on the reset and just couldn't trial this video. Yeah.
08:00
Speaker 2
Because probably with this one, ma'am, when you actually first, um, since you've mentioned that you purchased this one like a year ago, um, probably this one, uh, did you purchase this via Amazon? Or Okay, I see. Because for this one, ma'am, this router is actually part of our first generation router. Um, and then, uh, we already stopped supporting, uh, this unit since August 25, uh, August 9 of 2025. The reason for that one is because, uh, there's no firmware available for this one.
08:00
Speaker 1
uh click on reset right click on the reset button and second at the back right okay let me do it I did it a long time I did it many times in the same way I just did the reset
09:00
Speaker 2
it's ready obsolete, but you can actually still use it. since you've mentioned that the LED light is solid green. Close this from the class to ink, set up, it should not be solid green because this is the first time that you're trying to set it up. Probably the reason why you're not seeing the Belop startup is because this one is actually this one is actually configured before. So for this, you need to do a full factory reset in order for it to revert back to its default Wi-Fi network. And then that's the time that. yes. Correct. Yeah. You have to press and hold the reset button for at least 30 3 seconds. I am. Yeah, but Yes, but
09:00
Speaker 1
Yeah, please. And, I did click on the reset, the red button. 30 seconds, both of them, I did. Yes.
10:00
Speaker 2
the one before you proceed with the full factory reset, we have to do it with the other one as well. So you can add the other one as an extension or like as a child node and then that's the time that once it reverts back to its default Wi-Fi credentials, you will be able to see the develop that up and then you should connect to it and then set it up. You can set it up using the linksys app or using the other two methods. However, I cannot assist you over the phone since we already stop supporting the unit. What I can do is send you an email step by step instead that you can use as your reference, so you can proceed with the setup. Okay. Did you 30 seconds, right? 3-0.
10:00
Speaker 1
Yes, it is, uh... let me see. I just do it one more time. Right now it is, uh, not blinking, but it looks gray, like no, no blinking. Uh, gray. Like it's, yeah. It's it's no, no, it's gray. It looks like it's off. Like it's, oh, and now it's, it's showing red again. Uh, oh, now it's a red,
11:00
Speaker 2
Okay, that's good. So what's their LED status right now? Are they blinking? What color? gray. it should so yeah, it should supposedly should be like a magenta or solid purple. That means that that router is ready to be set up. If that's the color of LED light. Uh, well, we're.
11:00
Speaker 1
Yeah, yeah, no it's solid they are solid, but they are rats, rat, Basically the Wi-Fi, yes, you are right, yes. I see it, yes. Okay. Yes. Yeah, I see. Yeah, I'm just trying to lock in the password. So how
12:00
Speaker 2
Okay, is it blinking? Okay, double check your wi-fi if you can see developed setup. Go to your wi-fi settings. Okay, all right, so since you can now see developed setup then you cannot actually continue with the setup on that one. So you can also create your own wi-fi credential. So I'll send you an email. Give me three minutes after this phone call. Check your email then follow this step by step to finish this setup. Okay? Okay. All right, anything else, ma'am? You have
12:00
Speaker 1
Oh, I see. Oh, I see. It has a two network that needs to had a Wi-Fi, huh? Um, okay. Why doesn't it come back to my Xfinity? Hmm. [silence]
13:00
Speaker 2
You'll get no internet shown because the router hasn't been set up yet. So you need to set up the whole network. Okay, so I'm going to start with the model would be the button. Yeah, coordin shared. But the parent doesn't have the setup. This is hard with the router at all.
13:00
Speaker 1
Yeah, so I as soon before I can set up into link's this password. Okay, it's it's come towards it's connecting now, so then I come back to the link Oh, Oh, I see. Yes, yes, yes, I think I think at least it's it's more helpful than what I have been doing. Yeah, I think at least your instructions is is is more useful than before. before I I couldn't I couldn't even see the V loop in my Wi-Fi at all. But I think at least now with
14:00
Speaker 2
Set it up to connect it to the internet first before you can connect stably.
14:00
Speaker 1
when you are teaching me like this, I think at least I will, I will see it pop up. Mm-hmm. Yeah. Yes, thank you for your help. Um I'm just waiting for it to load. Meanwhile, you can send me the email. Yeah, I think at least it's making progress, checking for internet. Yeah, you are right. Oh, okay. Oh. Yeah, yeah. And now it's saying, pick something memorable and secure. name my Wi-Fi. [silence] Naming your Wi-Fi. [silence] Well, you can name it. [silence] Oh. [silence] You want to type something. [silence] Otherwise, it's going to give some default standard. [silence] And like, well, yeah. [silence] Okay. Perfect. I'll come back to you in a bit.
15:00
Speaker 2
Yeah, that's good to know because probably earlier it was configured as a different Wi-Fi name so that's the reason why you cannot see the setup. So at least it was able to respond to the reset. So it reverted back to its setup. So yeah, before you continue with the setup, allow me to send you the email then read the email first and continue with the setup, okay? Okay. You're welcome. Anything else? Any follow-up questions for me? Yeah. Oh, okay. That's good. That's good. You're actually on the right track if it's checking for internet. That's good.
15:00
Speaker 1
Is that uh, Oh, oh, I see. Oh, I see. Oh, yes, yes. Oh, I see. Oh, you are so, you are so helpful. Yeah, I think nobody could help me uh, nobody could help me even exceed a technician, exceed a technician. He doesn't even know how to do this. Oh, wow. Okay. This is new then. Yes. It's it's the chain. Yeah. I see. I think, I think your instructions is
16:00
Speaker 2
Yes, that is the time that. That is the time that you can create your own Wi-Fi name and own Wi-Fi password for your Velop. So, just follow that one. So, you're you're actually on the right track. So, you can continue now okay. Okay. You're on. At least you're on track. Yeah. So, you have two credentials. First things first. Um first credential is where you create your own Wi-Fi name and password. Second one is the route. Second one is the router password. The router password is what you use to log into the D-Link see app, okay?
16:00
Speaker 1
it this awesome because are you told me to press it the the reset factory for 30 second and then coming back right away to connect it with the Wi-Fi. I mean I mean that makes such a big difference. Hmm. Yeah. Oh wow. M. M. I I see. Yeah I think it it's type working haha making some progress now. Oh. Yeah. It say yeah I name it it say develop. Adding your try notes. Oh adding your try notes. Wow. M. Right. Do Do you know I need to plug uh this one in the room uh that I need the Wi-Fi extender right?
17:00
Speaker 2
hmm yeah so you can you can set it up like as a brand new router that's good that's good all right so you can focus now with the setup that is where it will look for the other node that you have since you have two right okay
17:00
Speaker 1
yeah, I just want to check with you. So I have a two lobby now. Oh, the first veal need to be connected to my Xfinity because it has an Ethernet cable. But that's the second veal. I can put it in the room that need the internet, right?
18:00
Speaker 2
Um this second node that you have this is the one that you will uh that you can use an extension because this is gonna be the child node so once they're both like solid blue or solid green that is the L.E.D light which indicates its all um it's already online it's already up and running so the the second node you can unplug it and then move it to your preferred location so you can have Wi-Fi on the location where you want it to be [silence] Correct, yes the the one that's connected to your internet service provider, that is the main router. [silence] So that means
18:00
Speaker 1
Yes. I see. Yes. And then when I put the second Uh linking sys V lip into the room, I need the internet. Uh the Wi-Fi network I need to connect my devices is below, not affinity, right?
19:00
Speaker 2
It's going to be connected because that is where the main router will get the internet source. So the other one, you can just you can just use just the power cable on that one and then just plug it to where you want it to be. So that's going to be wirelessly connected to the main one. [silence] Not Xfinity, yes. However, that second note, once it's connected to the main one, once it's connected to the main Velop, you will no longer be able to see develop setup name because it will carry the same Wi-Fi name that you have on your parent node. So you have one Wi-Fi network where you actually of what you created on the app. For the.
19:00
Speaker 1
Oh, I see. Wow. You are so tech savvy, wow. Yeah. Oh, I see. Yeah, I'm still waiting for your um for yours. Yeah, so it's still seemingly working. So, yeah.
20:00
Speaker 2
[KEEP_UNCERTAIN] Wi-Fi name and Wi-Fi password. Yeah. Yeah, I'll actually I'll send it to you after this phone call. But so far so good on the app. What do you have on the app? That's correct. that will take four to six minutes. And in the child mode now, what's the LED light?
20:00
Speaker 1
Oh so now it's uh both of them are green I don't see let me see I don't know if it is to that and I think I my Wi-Fi my phone is connecting to V-log uh the the one that I just name it. Oh yeah I I'm seeing louder try note one. Uh. I need to click on next or add more note oh next.
21:00
Speaker 2
That's good. That's a good indicator. And then make sure that your phone is still connected to the Wi-Fi name that you have created it. Um let's just wait. For like on the app. Usually the uh that's good. That that means it's already connected and you can click next. Uh since you don't have any nodes, you can actually just skip that part. You can click next.
21:00
Speaker 1
Next. And now I can move my, my notes. I can move it. Oh, it says finished. Um, yeah, it says, the, the one I name it is ready. Go to the dashboard and getting router setting. I wonder if I, um, if I can unplug the second, uh, Velop get notified connectivity is to narrow update from Linksys. Thank you.
22:00
Speaker 2
Not yet. Once you're... Yeah. Yeah, you can just click finish. That's good. Then what's your option? Okay, that's good. You can click... If you have an option to click go to dashboard then proceed on that one.
22:00
Speaker 1
Okay, oh, and now it's showing. 20 device 2 notes. No. the speed check. [silence] Speed check. [silence] Yeah, it's doing the speed check. [silence] Yeah, I didn't see all everything like this before until I called you. [silence] It's so difficult to set up.
23:00
Speaker 2
Yeah, it will show two that is that is the main one and then that is the one child node since you have to velop system. [silence] No, it's.
23:00
Speaker 1
So I was seeing. Exactly. Yeah. Yeah. So now I'm seeing Internet speed, 743 parental control, guest network. And then share Wackfi. Yeah. Yeah. Yeah. But I just wonder-Anna. I'm seeing Andrew's layout now. And also-
24:00
Speaker 2
actually, not that difficult to set up. We just need to... Uh... We just didn't see the WiFi name earlier because it was configured. Yeah. So, that is the main dashboard. Yes, that is the main... That is the main dashboard of your linksys app so you can monitor your device as to if the nodes are online or how many devices are connected. That is where you can um do basic monitoring for your router. So, um you can check if you have internet connection, you can open a browser, try to search something or anything.
24:00
Speaker 1
Xfinity but I'm just wondering why next to it it says zero devices and two not but there there is an exclamation mark and try not one offline. Hmm. Why try not one is offline. Oh no, it's on the Andrew. Is there there is no no I should got connect to Andrews welcome. I'm sorry, then. Oh, I see. Yeah, yeah, I see. I see. Yeah, it's connected Let me see. Oh still has a, the exclamation.
25:00
Speaker 2
Can you... Yeah, can you check if you're connected to the Wi-Fi name of the velop that you created? Can you go to the Wi-Fi settings? You have... yes, you have to connect to the velop's Wi-Fi name.
25:00
Speaker 1
Yeah, still both green. Yes. Oh, yes. I got it. Yeah, I came back, and now I came back, and now it's saying, yeah, it disappeared and it's say internet online. Tri angle and one. Yeah, tri angle one, yes. Yeah, I see. So now I can unplug the second link Wi-Fi.
26:00
Speaker 2
but the color of the child, no, they're both solid green still okay. And your phone is connected to the VELOP Wi-Fi. Okay. Try to refresh the app, like close the app, remove it on the running background, then reopen it again. Okay. Okay. That's good. That's good. That means it's already online. Then you can check if you have internet. [silence]
26:00
Speaker 1
Um, [silence] but you know, like, after I connect to the Velleloop, uh, the speed seem to be so low. Uh, I mean, before I connect to Xfinity, it's 750, and now I, uh, connect my internet to Linksys Velleloop, it's only about 250.
27:00
Speaker 2
Correct, yes. But once you unplug that, once you unplug the child node, on the Install Seer app, it will show as disconnected or offline. But no need to worry, no need to worry, just plug it back where you want it to be and then give it like maybe three to five minutes. It will automatically reconnect and then it will show as online on the app once the app detects it as online mode.
27:00
Speaker 1
and uh it is uh it is um x30 as uh cable how do I know that I don't see it oh actually let me see yeah I think oh it says right here
28:00
Speaker 2
give it some time since uh this is the first time that you actually set it up. so allow it to propagate the signal first from the main router going to develop. and then are you using a cat6 cable? or what cable are you using? uh, no, the cable between the Xfinity modem and then the uh Linksys Velop, what cable? uh, okay. is it cat5e or cat6? is there any label there? usually it's on the label. 550. usually it's labeled as cat5e or cat6.
28:00
Speaker 1
I don't think they say cap six or cap five, huh? Oh, cat six? cat six? Yes. cap six? Yes. I have a one question. So for my iPhone right now, I'm connecting to velop. Is that okay if I connect my phone to the Xfinity Wi-Fi instead? Will it still work?
29:00
Speaker 2
CAT six, okay, that's good. Okay, that's good. So allow it to propagate the signal first. Give it some time. You can observe the connection within 24 to 48 hrs, but for the child node, you can move the child node to your preferred location. Yeah, yeah, that it will still work, yes. That is actually fine. So since you have two networks, you have preference as to whatever Wi-Fi name you'd like to connect.
29:00
Speaker 1
[KEEP_UNCERTAIN] Oh, I think so. Let me let me see if I can try it in a room. Oh, you are so helpful. Thank you so much. Oh, it didn't work before until I cold call. You. Yeah, just to make sure. Because I bought I bought this one. It's not cheap at all. This is a very a good Lynx sys. WA. Where you based? Oh, in the Philippines.
30:00
Speaker 2
it Wi-Fi as a backup or yeah you can actually just connect to either of the network you prefer? We are located ma'am overseas. We are in the Philippines right now yes that's correct
30:00
Speaker 1
Oh, can you say it again? I'm sorry. It was just on my yeah I yeah, I'm trying to move. I'm trying to move and then I'm trying to connect uh, you know, one of my iPad uh, in this room just to see.
31:00
Speaker 2
Angeles City, I think that's in Pampanga, right? Did you move, mam, the child node? Did you move the child node already? Okay, that's it. All right, and give it some time. Okay. Not yet.
31:00
Speaker 1
Oh, oh, you're right. You're right. Yeah. It's still red right now. You're right. Mm. Oh, so whenever I plug it somewhere, I need to wait for it to turn green. Oh. Thanks, man. Wow. How did you know all of that? Wow. Yes, it's still blinking red right now.
32:00
Speaker 2
wait for. Wait for the. Wait for the child node first to turn back to solid green before you connect other device. Yeah, it's still, it's still trying to recover. Yes. Yes. You have, to, you have, to, wait for it uh that will take maybe three to five minutes because the router uh because that node will reboot and then it will try to connect back to the parent or the main node. So, um, yeah, you have, to, you have, to, wait for it to turn to solid green before you can connect. Okay.
32:00
Speaker 1
I'm waiting. Do I need to open the app at all? Uh oh. Yeah, it's green now. Yay. Let me see if I can connect my iPad. Oh, yeah. I'm seeing the V- oh. Oh, I'm seeing my Xfinity name, not the video. Right? [silence]
33:00
Speaker 2
And not necessarily, you can just open it, you can just open it if you want to know how many devices are connected. If you want to change, if you want to change the Wi-Fi name or the Wi-Fi password again, you have that option on the menu, under Wi-Fi settings. So, yeah, you can just, you can just leave it as it is if you don't need it. Okay. Give it some time. You can also try to refresh the Wi-Fi. You can turn off Wi-Fi, and then turn it back on. You should be able to see the Wi-Fi name that you have created for it.
33:00
Speaker 1
Oh yeah, you are right. Now I'm seeing both Xfinity and Riloop. wonder which one, which one is stronger. the Riloop is stronger, right? Because I, I, I, I put the Riloop here. Yeah, maybe I can just try it to see which one is, uh which one is stronger. I'm having the Riloop green light is, uh, is it orange? orange or yellow. Oh, it's a, it's a full room. It's a full room. Oh, now it's blinking red again. [silence]
34:00
Speaker 2
That's good. So try to connect to... Um, actually Yeah, the the develop is much more stronger because you're actually near with the node. Hmm. How far is that node to the main one? Do you have like an estimated figure?
34:00
Speaker 2
Is it back? Yeah. If it's blinking, that means it's trying to establish a good connection with the, uh, with the parent node or the main node. So whenever we place a, whenever we place a child node, sometimes you, we, we always look for a sweet spot because, um, it, we have to consider the interfering, the interferences like, um, obstructions or how many walls in between, how far the distance. So we have to consider that one. If it, if it's orange, I think it's it has, it has a poor connection. So you have, you can try to move it on a different location where it has much more, less obstruction. So it has a better connection with the main one.
35:00
Speaker 1
I mean, the reason why I got this.(V-LOVE) is so that I have a stronger connection. I yeah, let me try to plug it in another room. Let's see how this goes. It's just the reason why I need this V-LOVE is so that I can have better signal in other rooms. Okay, I plug it in and now it's blue.
36:00
Speaker 2
You you can actually just observe it for now because you just set it up and then it's the first time that that node was placed on that location. So it's trying to establish a connection as of now. Is it still blinking red? Give it some time it will blink.
36:00
Speaker 1
yeah, it's, it's blue now. no, it's solid. it's solid blue. solid blue. so should I, I can switch for the white. I'm seeing it right now. wow. the, uh. yeah. the wheel of, um, Wi-Fi signal looks a very looks a very, very, um, low, but the XFinity. oh, wow. the XFinity is low too. I mean, okay. it's come back. hmm. it's, um, it's blue.
37:00
Speaker 2
It's blinking now. Okay. Is it is it connected, ma'am, to, to, is it connected to, like, a power strip or? [silence] Okay. Okay. What color is it now? Still blue. Okay.
37:00
Speaker 1
Yeah, I'm trying to connect the Wi-Fi uh with my, actually. Oh yeah, now it's red again. Wow. Uh it's blinking. [silence] Yeah, sounds about like 30 feet. Yeah, a few words, different words. Yeah, a few of them. [silence]
38:00
Speaker 1
the V-lob? Like I have to put the modem right next to it. I thought the V-lob is supposed to extend my Wi-Fi. Like do I need to buy more V-lo... Yeah, it just turned green and now it it's red again. Okay. And now it's green again.
39:00
Speaker 2
Okay. Well for this one because we have to consider the the the interference of each node. So for the VLP-1, it actually is suggested to have a additional node since, well, maybe the range but you can try to look for a different location instead. Is it still blinking red or solid red? So
39:00
Speaker 1
Yes. Yes. Uh link Is up? Okay. Yes. Let me uh connect my phone to the Vhp. Okay. And now I'm going to linksys. I'm seeing two notes. Yes. And now, yes, it's um it's a dollar orange now. Okay. I did recommend it to allow local network access, local network. Uh following this step to allow access, tap to the button below to setting. Turn on the toggle switch next to local network. Return to linksys app. Go to setting.
40:00
Speaker 2
Okay. All right. Can you open the Linksys app and then go to nodes? But make sure your phone is connected to the Wi-Fi of the velop before you open the Linksys app. Yes, go. Okay. Can you tap that node? The child node? Kindly allow.
40:00
Speaker 1
Yeah. Yeah, so now my iPhone is connected a WG. M. M. Yeah, it seems like I'm using an iPad to connect to the WG that I put close to it, it seem like it seem like now it's orange. Um orange Oh, now it says.
41:00
Speaker 2
okay go to settings and make sure you're connected still to the Veloza Wi-Fi okay all right and then go back to the app go back to nodes and then select the child node again yeah just just try to just try to open the app and then let's let's view what details we have on the child node
41:00
Speaker 1
Your device has no internet connection. Oh, I see my iPad now in the Linksys app. Wow, the speed is terrible. It's so low. Wow. And now it's and now it's red again.
42:00
Speaker 2
But your but your iPad is connected to the Wi-Fi right?Okay.
42:00
Speaker 1
Oh, you mean like, actually put the the the VLOAD, uh close to the parent's note? Okay. But then, but then I wonder whether, um,
43:00
Speaker 2
It's actually really having a hard time. Maybe try to place it on a different location that's near with the, that's near with the location where you want it to be. Do not, do not place it near any, like, appliances, microwave, do not place it there. and then try to place it much more higher. No, at least maybe 20 ft or 25 ft to the parent node and it will It will provide Wi-Fi to the bedroom where you want it to be. Uh, we'll double check if the Wi-Fi will actually broadcast from there. We better if it's half distance. But let's double check what's gonna be the LED light
43:00
Speaker 1
Because before I, when I was talking to you, I put it in uh in the room where I actually want the signal to be strong, but that room way further. So now I'm putting the Velop in the middle room, middle distance room. And I'm going to uh the room where I actually one I mean, it's better. It's still it's still low though. It's 18 megabytes when in my main room I have a 750. Wow. Oh, really? Yeah. Okay, just to give it some time, huh? Yeah, I see. Yeah, I
46:00
Speaker 2
Okay. Let's... it. Just just give it some time like give it like 24 to 48 hours to properly propagate the signal. Yes. And then, yeah, I I actually like like to set your expectations as well on the VLP 01, ma'am. Um, this one is actually using a um an old wi-fi technology, which is I believe wi-fi 5. So, um with that, so with that one, Xfinity or most of the internet service provider along US right now, they're actually using a higher um wi-fi technology. So in terms of wi-fi signal, there actually really is much more faster. But for this one for the wi-fi range, um It will provide you like there's gonna be limitations in terms of whether you're connected to the 2.4 or 5 gigahertz. So the yeah, you'll actually see a slight difference in terms of the um wi-fi speed. But you will still be able to work it or use it.
46:00
Speaker 1
Yeah, I think the signal is improving now. So the download is, uh, 78.64 now. I guess it is over time, right? I see. Oh, thank you so much for your help. I think it's still at least better than before I called you. You're right, at least it's probably set up now. Mhm. Why? Mhm, you are right. Yeah, at least it's better now. I put it in the middle room. And yeah,
48:00
Speaker 2
Yeah, so yeah, give it like, yes, yes, just give it like 24 to 48 hours to properly propagate and establish a good connection. Yeah, at least you're able to properly set it up. You're actually able to get on track on that one. Yeah, so you can, yeah, usually for this node, it will still help you extend the wifi name or the wifi to your bedroom. So at least at least you have wifi there.
48:00
Speaker 1
You know what? Every time I come back to check the speed test, it seems like the the the signal is improving. That's good. Yeah, that's good. And much better than I thought now. Yeah. So when, if I call this number back, will I, will I talk to you again or will it be somebody else? Yeah. I'll call, Central, right? Yeah. Oh, oh, oh,
49:00
Speaker 2
Yeah, that's why, yeah, that that that's why we have to, you know, they're, they're actually still trying to um establish a good connection. So that's good. That's good. Mm-hmm. Yeah. How it will be maybe if not me, ma'am, maybe um, one of my colleague because our calls are randomly distributed. So yes, correct. But we'll still be able to assist you if you have any concerns or questions. But um, for this one, for the VP 001, as I've mentioned earlier, we already stop supporting this unit since August 9 of 2025. So we can only send you email, but in yeah, but in terms.
49:00
Speaker 2
of inquiry, we can assist you with the inquiry if you have any questions for this unit. Hmm. My name is Elle. Oh, uh, uh, yeah, yeah. I've actually sent the email earlier while we are actually, yeah, yeah, I did. So, can you double check if we receive an email from me? Okay. So, so we have three methods. So, just to give you a heads up, we have three methods on how to set up the main one. So, um, five press using the Linksys app or the, the, setup using web browser. So, what you chose earlier is through the Linksys app. So, If we're if we are unsuccessful with the linksys app, you can you can use other method which is the five press if five press is not working, then you can proceed with the setup using web browser, so that's the three methods and then I have also added on how you can add the child nodes just in case. So, it's on the email. So, you can save that one for future reference. And yes, propagate the signal. And
50:00
Speaker 1
Yeah, before it was like 8 or, you know, 20,000. Yeah, it's much better now. Yeah. Thank you so much, Alice. That's it. That's it for now. Yeah, you get some sleep there. I know, it's very late there. Thank you for your help. Yes, thank you, Alice, so much. Take care. Have a good night. Bye-bye. [Silence]. [Speaking Thai].
52:00
Speaker 2
Yeah, please. Okay, that's good. Anything else? Okay. Umm, yeah. You're welcome. You enjoy your connection, uh, your, uh, yeah, your internet connection now. And then if anything else, feel free to give us a call. You take care, okay? You have a good day. Take care. bye bye. Thank you. bye bye.
52:00