Speaker 2
Welcome to Linksys support. To ensure quality service, your call may be monitored. Certain products will be supported, while end-of-support products will have self-help options available. Please have your serial number ready and stay on the line for assistance. While waiting, you may also visit support.linksys.com for more information about your product. [music]
00:00
Speaker 1
Yes, hi, I think I'm having issues essentially with my Wi-Fi router itself
06:00
Speaker 2
I thank you for calling Linksys. My name is Vincent. I'm going to help you today.
06:00
Speaker 1
And I've tried the, you know, the troubleshooting in terms of disconnecting and rebooting and so on and so forth. So I'm starting to suspect it might be more of a like a wireframe update, but I'm having an awful time trying to get access to that. I've for whatever reason like on my computer, the kind of the gateway where you go to the, you know, quote, unquote portal, if you will, just falls out. So I tried on my phone, downloaded the app. And whenever like right when I log in, I have two options. Either I can connect to my existing router or I can set up a new one. When I go to connect to my existing one, it says, oops, something's wrong. Call us, which is to this number. When I go to say, okay, well, let me set up a new one. It scans and then it says, well, I already have a Lenfis router. So it's showing that it's there, but it's not connecting to it. The model number is EA 7500 V2. It's going to be one 8 L as in Lemur, 20 S as in snake, 097 20364. Oh yeah, this is Chelsea Clark. Yep. Thank you.
07:00
Speaker 2
Your Linksys router as well. Can you also provide me the serial number? Mm-hmm. Mm-hmm. Mm-hmm. 18-Lemur20Snake9720364. And may I know to whom am I currently speaking with as well? Was it Chassie Clark? Thank you so much. Let me quickly double check everything on my end. Just to confirm, are you still able to browse the
08:00
Speaker 1
at a second but it goes out very frequently to where it disconnects everything. I work from home so it drops all my video calls uh you know when it goes out anything that we're streaming from a TV perspective goes out like all all access to internet then drops and it probably in it only um like flickers on and off for about I'd say three to maybe ten seconds not very long but definitely long enough to disrupt whatever I'm doing and it probably does that at least I would say three to ten times a day depending on the day for whatever reason. So it's very frequent. I've already had I have spectrum my internet provider come out um cuz I thought maybe it might have been starting with their issue. The wifi router actually was going out while I had them on the phone and still maintaining internet. So I really do suspect[ silence ]
09:00
Speaker 2
uh uh uh uh uh uh uh uh uh uh
09:00
Speaker 1
It's more of a router or the Wi-Fi portion of things versus the internet itself. [silence] [silence] [silence] [silence] [silence] [silence] [silence] [silence] [silence] [silence] [silence] [silence] [silence]
10:00
Speaker 2
Alright Thank you so much for that one. So in this case, as you mentioned you've already tried Downloading the app and you tried accessing on your computer as well in regards to the router settings but you unfortunately could not. You might need to consider doing a complete factory reset on the Linksys router and set it back up from scratch treating it like it's your first time having the unit. As you mentioned you are experiencing some massive drop out connection. So a factory reset might be needed and this is the best option so it can clear any kind of unnecessary changes that was done and allows you to connect much more smoother from that point on. However, in terms of your current model as well which is a EA7500, we can no longer as issue much more Text Stabilizer is working.
10:00
Speaker 1
OK, so its chances are highly likely cuz I'm pretty confident I actually did the whole tried do the resetting was having issues even with that. But this model is just archaic and it's probably at the end of its, uh, usage period at this point. OK. I was just about to ask you about mest. What what what's the difference between maybe a classic such as this versus a mesh that has a mask. [silence]
11:00
Speaker 2
[silence] further than this since we no longer catered this EA model as well. So, we do apologize. [silence] Yes, it might be a possibility. If you're still looking to consider getting a newer model, we highly do advise to consider looking into mesh models, since they're much more faster and much more easier to configure as well. [silence] A mesh router, for example, if you have two routers and you have two floors, if you have two mesh routers, they can act as an extender, where the main one sits on the living room, which [inaudible]
11:00
Speaker 1
Okay, so that's all it you have. So are the is each one considered right? Cause I know extenders from my understanding aren't necessarily or historically weren't as powerful as the original or mother source, router, is that the case or are they all equally powerful, they're just connecting and extending a link and reach. Okay. Well, I will std.
12:00
Speaker 2
Your main room, and then the second floor, which may be in your office, and you need to extend your network there, but you don't have, you don't want two separate networks? A mesh allows you to have one same network, and the connection is spread out throughout all your floors or through different rooms, allowing you to have a very good connection under one Wi-Fi name only. Yes, they're all equally powerful, and equally distributed in terms on the connection they get from the parent node towards the extenders.
12:00
Speaker 1
there a linker mesh model that you guys recommend right now? okay and why is that? got you perfect and just out of curiosity you know and obviously I'm sure
13:00
Speaker 2
[silence] If you're looking for home use and much more steady connection, we do advise that you look into the model number MX6200. All right. An MX6200 is the latest and much more budget-friendly, especially if you're just using it for home use as well as for any kind of work-related connectivities. So it's not too much of a problem in terms of the money as well as it can cater a very good and much more stable connection compared to other models as well. So it's the best term to put it is it's an up to date, it's latest and it's very convenient.
13:00
Speaker 1
their shelf life gets shorter and shorter as technology speeds up. But what is the average like use term of a Wi-Fi router these days? Okay. And that makes sense cuz I think this thing's probably pushing seven years old, if not more than that. So it makes sense. Wonderful. Well, was that? Excellent. Well, I don't have any other questions. I appreciate your time. Thank you.
14:00
Speaker 2
I'm just gonna go just differ but in terms of general lifespan it's really around five to seven years around five to seven years you really will notice like some decline some slow speed connections or maybe some dropping every now and then so every five to seven years it's better to consider or at least look into comparable upgrade all right although thanks again thank you so uh nothing I just said all right all right so once again all right thank you for calling Linksys take care and have a great day bye.
14:00