V2 Rubric Detail — 8d3f6186-602f-11f1-9…

welcome to Linksys support. to ensure quality service, your call may be monitored. for in warranty products, our support team is available to help with performance and hardware issues. register your product by visiting register.linksys.com. please have your device serial number ready. for assistance, press one now. for out of warranty products, paid sub- please have your device's serial number and contact information ready. if unavailable, kindly call back later. for out of warranty product, paid support option may be available depending on the issue. thank you for calling Linksys. this is L. how can I help you? um, good, sir. thanks for asking. how about you today?

uh... uh... Oem what's the models or the one but your Roads or router? Or can I have the serial number? Uh uh uh... 164744 uh... 1690 thank you so much. Let me just pull this one up here [silence]

certainly. So this one sir is the EA7200. Okay, how did you change the wifi name and password. Did you use the liksis app? Okay.

Yeah, usually you save for this one, for the EA7500, it doesn't have, since this is actually part of our first generation routers, so it doesn't have any um five-digit recovery key that you can supposedly use to reset your um admin password so you can log in to the Linksys app. So we actually uh made some updates on the Linksys app as well, because we're actually using Evolve system already that is actually in Mesh. [silence] So more likely said this one this one is no longer compatible with the Lynx his app because the links he app we also discontinued using the link the Lynx account or the cloud server. So you can only access your router locally where you can change um settings of your links his router. So you need to go to the IP address, which is 192.168.1.1 or to the my router dot local. And then um you can try the default router password, which is admin all lowercase A. D. M. I. N. If that doesn't accept sir with the router, then our um our last option for this one is to really do have a full factory reset and then set it up again. So you can customize your um WiFi name, WiFi password, and then

Sure, did you use your phone or did you use a computer? Ah. OK. So, um, you have to set your your, um if you're using your phone, and then you're trying to and then you're going with the IP address. So, um yes, it actually will pop up a or prompt you up a message that your browser doesn't support it. You need to set up your browser if you're using phone, um as a desktop mode.

So the IP address will be able to read it as like a computer browser. So you'll be able to access the IP. More usually for this one, yes, we really do recommend setting it up using the laptop because you have to access the web interface. And then if it prompts user where it asks you to download the Linkeasy app, you'll be able to see a picture of a phone. You just need to double tap the phone picture so it will route you to the admin page. Once you access the 192.168.1.1 sir on your laptop.

And, uh, by the way, sir, who is your internet service provider? Spectrum, okay.

Uh, you mean, sir, you mean bypass the Wi-Fi password to connect? Oh, um, for that one, sir, um, for the, for the router password, you can actually only bypass. To connect it to the wire directly, but it will still ask you for the router password.

uh. I see. Well, our last option on that one, sir, is to have a full factory reset on this one. So everything that is configured on that linksys router will be removed or deleted, especially the Wi-Fi name and password that you associated. And then it will revert back to its default Wi-Fi name and password. But if you are connected directly, at least it will be easier for you to set it up and then go through with the setup process after you reset the router. Um, yeah, there's actually like a reset button at the back of your linksys router. [silence]

,[silence] and you just need to press and hold that one, sir. So, for this one, sir, the device is actually showing as out of warranty. And then usually for out of warranty devices, we no longer provide further technical assistance over the phone unless we avail our paid connect service, which is $15 for 60 minutes of troubleshooting. But I know that you actually know your way of connecting or like doing factory reset. If you want, I can send you an email step-by-step on how you can do the proper reset and then how you can set it up as well. I can send it to your email for free. All right, and can I have your email address. Sorry, sir.

[KEEP_UNCERTAIN] that is k four kilo c for tango v for Victor and then D for Delta 04 Oscar and then k for kilo and then u for uniform 2000 at hotmail dot com. so that is kt b d o two thousand at gmail at hotmail dot com. okay and first name and last names are? so the first name sir is k e b u

Okay. All right, so give me, sir, maybe three to five minutes after this phone call. And then after three to five minutes, check your email, and then read this step by step first. Then once you're able to do it, then proceed with the reset and then setup. You're welcome, sir. Anything else, sir? Okay, all right. Thank you so much, sir. But if you have any follow-up questions, feel free to give us a call, okay. Have a good day there. Thank you, sir. Bye-bye.