V2 Rubric Detail — 8d6850a2-6b5e-11f1-a…

Welcome to Linksys support. To ensure quality service, your call may be monitored. For in-warranty products, our support team is available to help with performance and hardware issues. Register your product by visiting register.linksys.com. Please have your device serial number ready. For assistance, press 1 now. For out-of-warranty products, paid support may be available depending on your issue. To hear more about your service options, press 2. Please have your device serial number and contact information ready. If unavailable, kindly call back later. For out-of-warranty products, paid support may be available depending on the issue. Hi, thank you for calling CES. My name is Raquel, and how may I assist you today? Mm-hmm. Okay.

[silence] Membin silah. what's the light on top of this child node now? Mm. I see pink actually it in setup mode, so we can try different method on adding it. And how many total nodes do you have? An parent node and other child node is tuning. Okay. And master node is working fine, solid blue and online, right? [silence] Oh. Okay. All right. Thank you and to address you properly with your child node may have the .

the serial number of the child node. Sure, no worries. uh okay, let me check the trail number. And is this your first time calling Linksys? May have your phone number so that I can pull up your record here. Uh-huh. Uh-huh. Uh-huh. uh all right, uh let me uh check your record here using your phone number just for a moment. Uh uh all right. I've found the record here and I believe uh

been speaking to a Nisish, right? And to verify, your email is, let me spell that out. That's N for November, M for Mary, A for Alpha, T for Tom, H for Hotel, E for Echo, W for Whiskey, T for Tom, at gmail.com. Is that correct? Yeah. All right. Thank you so much. And since your node is still within warranty, double checking here, June, July. All right. So it will be ending by this year, 2026. And Naresh, I'll be happy to assist you and help how to add your child node. And right now, this child node, is it plugged in near to the main parent node?

Click the reset button on the master node five times. Do not press and hold just click it five times. [silence] Let me check again. The child that is only connected to the power source right or is it connected going with cable to the master node. [silence] That's okay. That's fine. We're just going to use the five press method on adding the child node. But just want to make sure the child is only plug into the power source right? No Ethernet cable going into the main parent node. All right. Yes, please proceed with the five press or five click.

on the master node on its reset button. No, it will not. This method is only for adding or pairing a child node. Just make sure do not hold just click the reset five times. All right. And after the five press, light on your master node will start to blink white. And how about the child node? Is it solid pink or purple still? All right. Actually, it's now responding to the five press method. So it's on the adding process. So we'll give it two to three minutes and we'll wait for a steady solid blue on the.

Child node. That is correct. So, it's now configuring still. So, it's still trying to connect to the master nodes. So, we'll give it one to two minutes more for child node to turn solid blue light. All right. Yes, please.

[KEEP_UNCERTAIN] um, um. [silence] Yes, [silence] we can uh try out optimizing the settings on your Linksys router. And just to verify the 200 Mbps that you're getting, is this through wired or wireless connected to the Linksys notes? It's Wi-Fi. But when, have you tried connecting or running speed tests using a computer directly to the master nodes where you know how... Uh-huh. Okay. [silence] Uh... Okay, so it seems like it's working properly. [silence] Yeah, it seems like it's properly. Like, [silence] it seems like it's properly connected. [silence] Of course, of course. So, have you tried running the speed test using that exact cable? [silence] Wait, using the cable that connects your computer and your Linksys. [silence] According to you. [silence] What jeans are you wearing? [silence] Since there is a lot of people who are not that familiar to technology, what jeans are you using? [silence] Good. [silence] Have you tried running it on different devices? [silence] Like your PSP? [silence] Oh, what? [silence] No, I haven't tested it yet with the PSP.

yes so this is his am it still the same okay no worries after we successfully added the child node we're going to access your out your settings of your master node and then check some settings and reset it and right now is your child still blinking red uh solid red light let's give it one minute more uh red means it actually already connected to the network but it is offline no internet.

And is it still blue?

All right, let's go to priority option that's on the left-hand side, Priority. And is your priority turned on or off? Let's keep it off. And on that priority page, you will see there a reset option. Click Reset. [silence] Yes, not yet. After clicking Reset, do you see there like a download and upload arrow make sure.

Sure, it's set to zero. Okay. Yes please. Okay. Yes. Yes, click okay. and the upload download arrows there on the priority, is it now showing zero? It's grayed out. Uh-huh. Make sure it's up. How about below the prioritization?

While toggling off and on, please check if there is a speed shown. Is the speed displayed as zero and off? Then click the reset button again. Okay. Try toggling it off again. Does it turn back on? Yes, please. Thank you. You can now click the apply or OK button on that priority page. Then, let's go to troubleshooting on the left-hand side. Go to the first tab of troubleshooting status. Click report, the word report.

Port below status or under status. [silence] And then on the right hand side, you will see the scroll bar. Then drag it and going to the bottom part and you will see the tables for ports. For the other ports, where is the X mark showing? Yes. Okay. So there is a device that's getting speed only to 10 based on your computer. Is that connected to that Desktop

board that's showing 1 GBPS. Yes, please. Let me check here for MX550. So the port one should be the next to internet. The internet is on the top right. Okay, next to internet, that should be the port one. And where...

Mm. Ready? Can we try connecting your computer to port one? We'll check if it changes its speed. Okay. Okay. Alright, that's great. So, meaning your computer supports a one gigabyte. So, since we have reset the priority, we'll try to run a speed test on your computer. Make sure your computer's Wi-Fi is off so that we can test the wired connection first.

for the wired speed and let's go to open a new tab and your browser, you may try speedtest.net or fast.com to run a speed test. okay. showing 552, be double check it. here is actually that I have speed already, can we try another report instead just for isolation, that's from port three of your on the...

Master node transfer your computer to port number one. And then let's wait for it to show connected and online then try again run speed test. I choose 492 will try to restart the main parent node.

Just to check farther, it's getting half, but your computer is supported with one gigabyte. Let's turn off your master node, give it 10 seconds, and then turn it back on. Yes, please. And then it will give you right away a solid blue light, and then after that... Uh-huh. Okay, sure, no problem.

[silence] [silence] Yes. Hello. I'm still here. No problem. M. All right. So let's try again. Let's check your computer. If it's connected back online, then let's run speed test again. [silence]

it's um let me go back let's go back to the LinkedIn Smart Wi-Fi page let's check again the priority option and then let's click again reset yes click on reset mm-hmm keep it on off and I just want to make sure below the

the toggle button, are you seeing there like, again, a upload and download arrow? Make sure it's on zeros. So there is it's and there's no numbers, right? On that. Okay, got it. So we'll now try again. Open another tab. By the way, what speed, uh, website you are using? When you run speed tests. Aquapress. All right. Try it again, please. Uh, run speed test.

Okay. 521. Let me check your computer. Is it running in windows or Mac OS? Let's open Okay. Let's open your windows settins. Let me check some link speed on your computer. And then on the settings, go to network and internet. Then, ethernet. All right. And are you seeing the speed link or speed on the ethernet party.

Uh-huh. All right, so it's the 1 gig because if this continues to show a half speed directly from the router, I would like to test on actual. Can we try connecting your computer directly to the modem again? Let's uh, bypass the main parent node and then test the modem if it modem provide as actual 1 GB. My next recommendation if you would like to proceed with this, we would want to reset and reconfigure your master node. Mhm. Sure, no problem. And just to verify based on your uh,

and record here your internet Service provider is xfinity right okay got it mmhm mmhm I see. got it mmhm okay mmhm May I know how many ports are you using Caller voice one two three four five six seven eight nine ten eleven twelve plus mms

So, the FHJ-690-1-E-only has one. Let's try on the part on your computer, the Ethernet cable. Try to disconnect it and reconnect it back. Then, let's check again the internet on your computer.

Let's restart your modem next. It could be that it's still thinking for the Mac address on your router, so it's unable to recognize your computer's Mac address. So let's restart your modem. Let's unplug it. Then we'll give it one minute for the meantime. alright. And then after one minute, we can then plug in the modem. And while waiting, do you have a model number of your modem? This is for documentation purposes.

All right. Thank you. All right. Uh-huh. Okay. All right. I think you may now connect back the modem to the power source. And let's wait for it's light, if you have internet or online indicator, let's wait for for it to have a steady solid light.

All right, so we'll run speed again on from, directly from the modem. Okay. Okay. And just to verify, were you using the same ethernet cable

[KEEP_UNCERTAIN] into the computer, right, with a master, and do you happen to know? uh okay. And just to verify, do you know what's the Ethernet connection type you're using with your computer? Is it uh Cat5e or Cat6? uh thank you.

Mm-hmm. Mm-hmm. Mm-hmm. Going. Okay. Going. I'm sorry. uh how what's the speed? Going. 497. Going. [silence]

Okay. 593. I see it's still the same, and we're using a different cable. And, uh, both your master node and computer are actually getting the same speeds you have. Therefore, whatever the modems provide, so that's actually the output and gets by the master node. So, for my recommendation for this one, we're not going going to proceed with resetting your system, since we've identified the actual speed. You can actually, um, check with Xfinity that you've tested, uh, the speed directly from the modem using your Windows computer with one gig capable of getting full speed and it's only getting half. [silence]

All right. So, we can now... ice. Ice. You can actually let your... let them see your computer instead, like actual computer to run the speed test, that they can differentiate. They might be using their equipment in tracking the speed directly from the modem. Mm-hmm. Yes, you may... you may not connect back the master node to the main parent node.

No, no need. We're not going to proceed with a reset. After reconnecting back the modem into the internet port of the master. Let's give it 1 to 2 minutes. We'll wait for a steady, solid blue light. Okay, no problem, it's still syncing, so we'll just give them some time to turn to a solid steady blue light. And is it solid blue? All right, so one minute is up. We can now plug in back your modem to the power source. And let's also wait for it and give some time to connect to the Internet. And also at the same time, we'll wait for the master node to turn steady solid blue light.

It's solid red, so let's give it one to two minutes more. And is it solid red still on the master node? Let's restart next the master node. So let's unplug it from the power source, give it 10 seconds [ silence ] All right, and let's wait for its light shoe will show blue lights all it first blinking blue, then we'll wait for a solid blue again. So let's give it another two to three minutes.

all right it's solid blue and okay let's wait for the child node next to turn solid blue as well before moving it

so it will not cause an interruption with the running speed test. And we make sure that the device connected to the meth node using a wired computer, should capable of one gig since we're subscribe to 1 gig. We've already checked that. And the ports as well. It should detected under 1 gigabyte. So, internet is 1 gigabyte and other port is 1 gigabytes. It's something to do with the modem that it provides limit speed and we already used different cables. So, this are necessary work around to isolate the speed.

I would suggest keep it off so that all your devices can get equal Wi-Fi speed and wired speed. The distribution of the speed is all balanced. And how's the child node is mm-hmm, mm-hmm. The master node. Let's give it want it still sinking. It's still trying to connect to the modem. And the light on your modem's internet, is it stable, it's showing connected online. All right, there it's connected. You do have green light in the modem's internet. Okay. Can you go into the Wi-Fi, router brand, into the settings, check the wireless settings there first. Try looking for the Wi-Fi. Looks like we need to activate the Wi-Fi turbo button to connect it to the internet.

the computer originally connecting via wifi or is it wired.

You can also... Can we check the cable? If it's connected back to the master node, you can try disconnecting it and reconnecting as well to refresh its wired connection. [silence] I got itOh, but nothing ever happened.

and right now the computer is connected to Ethernet port one, right, can we try another port on the master node? Okay. can try port number three again? Yes,

All right. Okay. You can also restart your computer. While we move your child node.

Right, are you now connected to the internet on the computer? Okay. [silence] Right, are you now connected to the internet on the computer.

And how about the child node are, it relocates, okay. Okay.

Come.

Um, uh, normally for the, the, destination, address, should, should be, on the, device that you'd, like, to set a DMZ, the, local IP address, uh, if you want a, specific, specific, device that you'd like to, have a set, enable, the, DMZ. Uh, but most likely, we, actually, um, not, recommending to enable DMZ, because it's actually something to do with the, a, firewall, on the, router. So, we, we, we, uh, discourage to, like, enable it.

For static routing, let me check, because it's an advanced configuration on your router, just for a moment.

All right. So for static routing, it's actually a manual configuration that you need to administer like a data packet to reach a specific destination. And for that, basically we normally escalate the ticket or the case to our level two, since they can be the one in case to assist you how to configure static routing on the router in case in the future.

Yes, it only supports Wi-Fi six. It will go through blinking blue first and red. That's the normal light behavior when it's connecting back. But just give it a minute or three minutes, it should reconnect and show solid blue light. All right. End. Yes.

okay all right once we have the receipt we will update your warranty here and thank you so much for your time and patience and um and this once again Raquel thank you for calling lynx sis and have a wonderful day welcome bye bye [silence]