Speaker 1
Oh, hello there. I've got a Linksys Mesh Wi-Fi system. I'm putting a node in the garage. I'm reusing and I've got four nodes on the system and I'm moving one to the garage, but it's too far for the, it's got a weak signal on the Wi-Fi. So, I've used a connection using ethernet using one of those mains systems that you plug into the mains to create an internet connection over the electrical system. But, I mean, it is actually connected at the moment, but it appears to still be on Wi-Fi with a weak signal, not using the... [silence]
00:00
Speaker 2
Welcome to Linksys Support. To assure quality service, your call may be monitored. Please remain on the line for assistance. Hi, thanks for calling Linksys. My name is Josh. How may I assist you today? Mhm. Mhm. Mhm.
00:00
Speaker 1
wired connection. I was wondering how to configure it to use the wired connection to the hub node. The serial number, yeah, hold on. Give me a second. it's, are you ready? it's 20 Juliet 2060 392 1900. Thank you. That's correct, yes.
01:00
Speaker 2
I see. For that one, sir, may I have the serial number of this child node, the one that experiencing poor signal connection? Yes, sir. [silence] All right. Thank you so much for that one. Let me verify again the serial number. So it's 20J4 Juliet 2060392190. Is that correct?
01:00
Speaker 1
The model number is WHWH-03V2. [silence] Ah, no, I haven't tried that, no. Do you think it might be a problem with the with the connection over the uh over the electrical system?
02:00
Speaker 2
Thank you so much for confirming and what's the model number for this one, sir? Uh-huh. Thank you so much for that one. So regarding with your query, sir, by default, once the child node is plug-in via wire to the main node or either of the other child nodes, it should automatically configured as a wired backhaul. Uh, however, for this one, like have you tried hard wiring, sorry, have you tried hard wiring your PC directly to the current node using the same cable and check if the PC is able to get online. I see. Cable. Yeah, that could be possible as well, sir, uh, because again
02:00
Speaker 1
All right. Sorry, say that last bit again. Okay. Okay, well, maybe what I should do, because, because I'm using this TP-link connection over the mains, maybe I should check that first before doing all that. So, so, so let me take your,
03:00
Speaker 2
Even though if the child node was initially configured as wireless, as long that it is wired using an Ethernet cable connected to the parent node, the connection of that node will automatically configure to wired back-haul or wired connection. However, we can still further isolate this one if we want. we can also like try to reset this child node and try to add it manually again, like using the five press setup method. However, by default, we will add it or reconnect it wirelessly. However, again, once it is added, you may also uh we can also like again try to plug it directly to the main node and check if it will now like previous, would you will you [silence] [silence] aha [silence] uh-huh [silence] uh-huh [silence] got that one sir and don't worry if you need [silence]
03:00
Speaker 1
Let me take your advice and try connecting my PC to the main node via this link and then if that's working, then I'll ring back and we'll see if we can get it to work. Yes, it is. Right. Okay. So, are you saying that using these TP-Link mains Ethernet connectors isn't ideal? is that what you're saying? [silence]
04:00
Speaker 2
Yes sir Yes Yes sir Yes sir Yes sir And again uh connection should be main node uh since you mentioned the I I and I assume this child node is like too far from the main node you may need uh you really need uh long internet cable for that one okay So we have two options for this one sir The first one is this child node will be plugged into the main node or you can also use a switch like main node switch then child node So the child node will be plugged into the switch Oh yes sir I'm sorry what's your
04:00
Speaker 1
This node is connected directly. I've just checked that. It's on my... I'll just have that up a second to go. So here. Give me a minute. All right. So it's this. Um, x-axis done. Uh, to the moment, it is actually connected, but, um, on a week. Yeah. So, there's the garage node, which is the most remote one, I'm talking about, it is connected directly to the N node. Um, which is odd, because there's a nearer node than the den. Sorry, my node that's connected to the internet, um, is further away than another node, and yet it's connecting directly to the den, although all, all the satellites are connected to the center node.
05:00
Speaker 2
the current network topology for a starter like is it main node, then the link and then the child node?
05:00
Speaker 1
Let me check this Ethernet connection and then I'll ring back. I think that's probably the best way. I've, I've a feeling there's something, something dodgy about the, the, this method of connecting the Ethernet. I need to recheck it. I mean, the lights are lit, but let me check it out. All right. Yeah, no, brilliant. Yes, of course. It's Philip Divn, D-E-V-I-N. Is Philip, one at Divn. D-E-V-I-N. Dot org.
06:00
Speaker 2
So, are regarding with that one, we can like try to optimize the system, sir. However, uh, if you can just word this like garage node directly to the main node, we can do that as well. However, if you need to further isolate the issue, we can also do that. Uh-huh. Yeah. Don't worry, sir. Rest assured that you can just give us a call if you need further assistance. Oh, however, sir, in order for me, yes, sir, in order for me to create a ticket, may I have your first and last name? Uh-huh. And what about your email address? Uh-huh. [silence]
06:00
Speaker 1
it's um Kookoo. it used to be Swish but it it was Swish and I think Kuku have just bought them. brilliant and thank you do I is there a reference number or would it just be against my name? all right that's great thank you ever so much for your help I really appreciate it. Uh thank you. Thanks. Bye bye. Thanks bye bye. [silence]
07:00
Speaker 2
All right, thanks so much for that one. And last thing, sir, who's your internet service provider? Okay. All right, thanks so much for I have already created that ticket here and you can just uh tell your contact number so that the next technician can easily pull out your record. You're most welcome, sir. And thank you again for calling [silence]races [silence] Have a great day. Bye for now.
07:00