V2 Rubric Detail — 902e8f6c-6132-11f1-a…

Generated 2026-07-18 01:05 UTC

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Call Start
2026-06-05 23:02
Duration
52m 26s
Contact
Sreenivasulu Avutala
Issue Type
Router Setup
V2 Outcome
Successful Resolution
V2 Band
Meets / Exceeds

Agent & Case Context

Agent
Eppie Lou Lagumbay
HappyFox Case
#LTS00132500
Support Country
United States
Product Family
OTHERS
CSAT
—
Sentiment Trajectory
—
Ticket subject: Reconfiguration
⚠ Transcript quality flagged: the ASR/quality-validation pipeline detected and excluded unreliable transcript segments from grading (3 hallucinated segments). Excluded from aggregate KPIs — treat remaining scores and transcript with caution.

V1 Rubric Scores

Resolution3.00/5
Accuracy2.00/5
Communication3.00/5
Protocol3.00/5
Efficiency2.00/5
Overall2.8/5

V2 Rubric Scores

Resolution5.00/5
Technical3.12/5
Communication5.00/5
Ownership5.00/5
EscalationN/A
Customer Exp5.00/5
Overall91.7% (+35.7)

V2 Grader Summary

The agent successfully resolved the customer's connectivity issue after an ISP change by guiding through resets, 5-press pairing, and router configuration. The final state confirmed both nodes solid blue and internet access. However, the agent provided materially incorrect information by instructing the use of 'admin' as the default admin password for an MX4000 V2, which contradicts documented KB guidance — this is a critical technical inaccuracy.

V1 Case Analysis

Customer migrated to Quantum Fiber; MX4000 V2 not connecting. Performed factory resets, accessed admin UI via myrouter.local, changed SSID/password. Attempted 5-press pairing (non-standard for MX series). Both nodes reached solid blue; customer reported connectivity but final internet test not confirmed.

Troubleshooting Steps
  • Factory reset of parent and child nodes
  • Attempted 5-press pairing on parent node (incorrect for MX series)
  • Accessed admin UI via myrouter.local
  • Changed SSID and Wi-Fi password
  • Reset child node and attempted wireless node addition via UI
Key Observations
  • Agent used 5-press pairing method (not valid for MX4000) at [13:00], [25:00], [42:00], contradicting KB.
  • Call had excessive hold time (~5 min) due to agent rebooting system [16:00], impacting efficiency.
  • Agent failed to confirm internet connectivity after final configuration at [49:00], leaving resolution unverified.
  • Repeated contradictory reset instructions: 'press five times' vs 'press once' [13:00], [25:00].
  • Customer expressed frustration with long call duration and lack of progress [48:00].
Positive Highlights
  • Collected model and serial number early in the call [06:00], showing good initial protocol.
  • Successfully guided customer to access myrouter.local and log in via admin UI [29:00–32:00].
  • Changed Wi-Fi settings and helped customer reconnect to new network [34:00–39:00].
  • Maintained patient and courteous tone throughout a long and complex call.
  • Explained parental controls and security settings at the end [50:00–51:00], adding value.
Agent Errors / Gaps
  • Advised 5-press pairing method for MX4000, which is not supported per KB (only for LN/MBE/Cognitive Mesh series).
  • Gave contradictory reset instructions: 'press five times' then 'press once' [13:00], causing confusion.
  • Failed to confirm actual internet connectivity after final configuration [49:00].
  • Did not validate IP assignment or DNS resolution after connecting to new Wi-Fi network.
  • Agent had to reboot their own system mid-call, causing 5-minute hold [16:00], indicating poor setup.
  • Did not verify warranty status despite performing advanced troubleshooting.

V2 Indicator Ratings

Resolution
R1 Met Issue actually resolved conf 98%
Customer confirms both parent and child nodes are solid blue, internet is working, and they are satisfied with the resolution ('Okay, now the child node also became solid blue... connected now').
R2 Met Diagnostic thoroughness conf 96%
Agent guides customer through reset, 5-press, IP check, login to myrouter.local, SSID/password change, and child node pairing — all relevant and sequential troubleshooting steps.
R3 Met Correct resolution path conf 95%
Agent correctly chooses configuration/troubleshooting over RMA or dismissal for a personal router on a new ISP; provides full setup support appropriate to the scenario.
Technical Accuracy
T1 Met Technically accurate info conf 97%
Agent identifies symptom (no internet after ISP change), observes LED states (purple/red), verifies IP assignment, and traces issue to configuration — logical diagnostic flow.
T2 Met Appropriate tools / resources used conf 94%
Agent uses Windows network status to verify IPv4 address and connectivity, and accesses router via http://myrouter.local — correct tools for diagnosing local network issues.
T3 Not Met No misinformation conf 92%
Agent instructs customer to use 'admin' as default admin password ('just type in admin, all lower case'), but MX4000 V2 (WiFi 6) uses the default WiFi password on the label as admin password — 'admin' is incorrect per KB.
Communication
C1 Met Clear & professional language conf 95%
Agent sets expectations, maintains control during hold, and guides customer step-by-step through complex setup without losing direction.
C2 Met Confirmed understanding conf 93%
Agent uses clear, calm language, adapts to customer’s frustration, and confirms understanding at key steps (e.g., checking IP details).
Customer Ownership
O1 Met Ownership & empathy conf 99%
Agent owns the case end-to-end, performs all troubleshooting, and does not transfer or abandon responsibility.
O2 Met Proactive follow-through conf 94%
Agent confirms resolution ('solid blue means... already connected'), explains parental controls, and closes with confirmation of success.
O3 Not Applicable Closure confirmation conf 100%
No prior case history or handoff; this is a first contact.
Escalation Judgment
E1 Not Applicable Correct escalation decision conf 100%
No escalation occurred and none was warranted — issue was resolved in-band.
E2 Not Applicable Escalation prep & handoff conf 100%
No escalation occurred and none was warranted — issue was resolved in-band.
Customer Experience
X1 Met Customer effort minimised conf 96%
Agent repeatedly apologizes for hold, thanks customer for patience, and shows empathy for frustration with ISP.
X2 Met Tone & rapport conf 94%
Agent matches customer’s emotional state, maintains engagement, and reassures during prolonged troubleshooting.
X3 Met Overall experience conf 93%
Agent avoids unnecessary repetition, performs actions in-line, and resolves issue without requiring callbacks or additional effort.
Call Transcript85 turns · 89 lines
Speaker 2
[silence]
00:00
Speaker 1
Nameh. Hey, sorry. You've come on. Is coming. I'm out of cash, Mom, I'm off. [silence] hi, I'm calling about my Linksys router I have switched my internet from
02:00
Speaker 2
for calling linksys. This is epie how can I help you
04:00
Speaker 1
Xfinity to quantum fiber. So I followed the instructions to set up my own router. I'm just having trouble to set it up. Just want some help. You can do that. [silence] It was working before with my Xfinity, but for quantum fiber. I think usually the personal router doesn't work. They gave a 360 pod, but I would like to use my personal router and they have changed some settings and they asked me to go through the router settings. So I'm trying the router settings now. Yeah, right.
05:00
Speaker 2
Okay, so you're trying to set up the router. Is this for initial setup, sir, or are you, uh, that was breaking before? [silence] Okay, so you're, you you did change your, um, internet provider and right now the, uh, Linksys router stopped working, right? [silence] Okay. All right, can you have the,
05:00
Speaker 1
Sure. The model number is Mx. 4,000 V2. And the serial number? Yeah, serial number is 38 U as in number two zero, M as in Mango, 19 D as in doll, 103. Yeah, that's correct. Um, it's been close to two years, I believe.
06:00
Speaker 2
model number and the serial number of your Linksys device. Just try to look underneath it. what's the serial number, okay so that's 38u for umbrella to zero and four mother 190 for David, 05 103 correct, okay, and how long have you been using this device here? I
06:00
Speaker 1
It's a model number MX 4000.
07:00
Speaker 2
Okay. All right, so let me just create a record here. Um, I just checked the, uh, the serial number. Is it MX 8000 or MX 4000? Okay. All right. So, let me just create a record. Can I have your name? Can you spell it out for me, sir? Sorry. [KEEP_UNCERTAIN] Okay. Okay. Okay, and your last name? All right, thank you for that. And how about your email address? Okay. All right. Thank you for for that. And here's what we're going to do since um you're trying to reconfigure the device, we need to manually set this up for you. All right? And um yeah, do you have any computer available? [silence]
07:00
Speaker 1
Yeah, yeah, I do. Uh, I have my, um, I have my laptop with me and I'm connecting to my mobile network for now. Uh, I have to open. So, do I need to connect to the internet or do I need to connect to the uh internet uh line? You will have the mode of connection. Oh, okay. Okay. Yeah, that's what I did. It's the yellow port. Yep, yep, that's what I did. Okay. Um.
09:00
Speaker 2
for us to be able to properly set up the router, we'll just use the web interface to access your router settings. How many, how many connected, connected devices you have in total, sir? How many nodes? Two. Okay. You need to have the modem connected to the internet port. The and that is the yellow port.
09:00
Speaker 1
yes, that's correct. Sorry, I'm II have the quantum modem in the basement, but I have the um I have the um ethernet line on my on my main hall. um and I am, I have connected the ethernet line to the uh route. Yes. Yes, I do. So I did. Correct. Yes, yes, I do.
10:00
Speaker 2
[silence]
10:00
Speaker 1
Yeah. Yeah. Yeah, it is purple purple clashing light. Yeah. Yeah, I yeah, I I tried I tried connecting it. It did not work. Then I I did press the reset button. Okay. So now now uh no, that is okay I can plug in that I have not plugged in I can plug in. I'm sorry. I'll sorry. [silence]
11:00
Speaker 2
OK, so it's purple. So did you press the reset button before you call us, sir? Did you press that red button? OK. Alright, so now um, So what about the other node, is it plugged in as well? Yes, can we turn it on? So we can just keep it in, um, all together.
11:00
Speaker 1
Sorry, I didn't know that quantum will not work with the personal routers. This is really pain. Okay. Okay. So I connected. So do you want me to take out the internet uh from the old node and then connect to the new the other node?
12:00
Speaker 2
[silence] I'm sorry, sir. The inconvenience. But actually the the Linksys router will work with any type of modems, as long as it's properly set up. Uh maybe the router right now, like the current router now is just not communicating properly with your modem and it's not configured correctly. [silence] No, no, no, just just plug in then the the sig nodes, sir. Just turn it on.
12:00
Speaker 1
Okay, so the second node, yeah, second node I have turned it on, uh, it started with a red, flashed red and it became blue now. Okay, so we'll just wait for it. Solid, uh, yeah, it is solid blue. Anything else? Need. Yeah, yeah. Okay.
13:00
Speaker 2
just turn on the other node. okay, so we'll just wait for it to, we'll wait for the light to turn solid, okay. it's solid blue right now. the child node? okay. alright, so what we gonna do next is we gonna um, do a uh, five press on the parent node, okay? just press the reset button five times, okay? just press it once. at the bottom of your main node. that's where the quantum modem is connected. so press the reset five times at the bottom. do not press
13:00
Speaker 1
OK one second. So my other node is flashing red now. So, do you want me to wait until it goes solid red? OK, then I will, I'll wait for it. I am not resetting it now. OK. So, it was flashing red. uh, so it says set up Wi-Fi name, password and recovery key. That is what it has. You want me to take that picture?
14:00
Speaker 2
hold it, press it 5 time just press it once five times, okay? Oh yes, yes, please. Let me know if it's solid read. Yes, while waiting, by the way, can you please? Yeah, while waiting for that, sir, can we take a picture of the Wi-Fi settings at the bottom of your main node if we need those settings? Just take a picture. Yes please.
14:00
Speaker 1
Yeah. Yeah, uh, yes. Yes. Why don't you next to one? Yeah. Yes, I see that. No, _V-Lop Setup C1F. That is what it it is showing me there. [silence]
15:00
Speaker 2
Just take a picture. Yes, because we need those settings. Alright, can we go to your computer? Is your computer ready? Is it turned on? Okay, can we look for the wireless icon? And can you check, uh can we, can you see the velope setup? Okay, what's the name of the network, by the way? The one on underneath the parent node. velope setup, what did it say? T1F
15:00
Speaker 1
Okay. Okay. Yeah. Okay. sure. Okay. Yeah. Okay. Sure [silence]
16:00
Speaker 2
Yes, please try to connect to that network, sir. It's gonna ask for the password, just type in the password, okay? Yes, we're waiting for that, sir. Can I put you on hold for just about three to four minutes? Okay, I'll just check my, I'll just, I'll just need to reboot my system cause there's some issues. Just hold on, please. I'll get back to you, okay? All right, just hold on. [silence]
16:00
Speaker 1
[silence]
21:00
Speaker 2
[silence] Hello, sir? Hi. Thank you so much for patiently waiting. I apologize for that long hold. Okay. So are you connected to the V-Marc Set up C1F? Uh, when you, when you try to connect to the,
21:00
Speaker 1
So it says network random hardware access internet is not coming. I don't know why. [silence] [silence] [silence] [silence] [silence] [silence] [silence] [silence] [silence] [silence] [silence] [silence] [silence] [silence] [silence] [silence]
22:00
Speaker 2
X out. Okay, let me just let me just check see if your computer just have an IP address, okay? So, um, since you're you're connected to a bell up setup c 1f. Um, can we click on start? Let me just check the IP address.
22:00
Speaker 1
Where do on? umhuh Windows 11, I believe. Yeah. Okay. Okay. Umhuh. Um. Umhuh. Uh-huh. Umhuh. Okay. Um. Okay.
23:00
Speaker 2
What is the, what's the operating system of your computer? uh, Windows 10 or Windows 11? It's Windows 11, yes. So, can we click on the, do you see search? Yep. Okay. All right, under search, can we type in N as in Nancy C for Charlie? P for Peter A for Apple. C for Charlie? [silence] P for Peter. L for Lima. Okay? n c p a dot c p l. [silence] And then,
23:00
Speaker 1
okay yeah yes so I selected this while five where is the status okay status okay yep no internet access yes the properties okay details yeah
24:00
Speaker 2
Okay, did you get there, the network connections? All right, can we right-click on Wi-Fi and go to status. Right-click and go to status. All right, then click on, what's the IPv4 connectivity? No Internet, right? Yes, can we click on details. What is the IPv4 address?
24:00
Speaker 1
one nine two dot one six eight dot one dot one IPV4 address okay IPV4 address right yeah yeah it is one nine two dot one six eight dot one dot 230. okay yes no it is flashing red even the main node also it's flashing purple. me
25:00
Speaker 2
Oh. Whoa. Yes. Okay. All right. The parent, the main node light is still purple, right? Okay. And what about the child node? Is it solid red? Okay. Can we press the reset button on the uh, parent node five times. Okay? Press the reset button five times. Just press it once.
25:00
Speaker 1
Sure, sure.
26:00
Speaker 2
all right now can you check the parent node light is it blinking okay we'll just wait for it to turn solid
26:00
Speaker 1
The internet got disconnected. The internet got disconnected. Okay. Now now now it's uh solid blue. Yeah yeah on the parent node. Okay. Can we go back? Yeah I'm here. Okay.
27:00
Speaker 2
Yes, kids. We've actually performed the five brass, but that's fine. router is Senare boots. So the light on the parent node, it's still purple or it changed now. Solid blue. Okay, can we go back to your computer? Do you still have. Okay, can we check first if you're able to go online? Check first if you're connected to the lot set up C1F.
27:00
Speaker 1
let me connect again. yeah, it's connected now. okay. yeah, I am able to access.
28:00
Speaker 2
Okay, check if you're online, try to open any websites.
28:00
Speaker 1
Internet, no. Okay. Sure. Uh-huh. Yes. Yes, yes. I have Google Chrom. Yeah. Yeah. Yeah, I got it.
29:00
Speaker 2
Okay. All right. You're online. Okay, good. So what we're going to do next is we will try to access the settings, the router settings to change or personalize your Wi-Fi, okay? So can we go and we open up a new browser? Do you have Chrome? Do you have Google Chrome? Yes. Can we use Google Chrome instead? All right. And then on your Google Chrome, just click on the uh the three dots, it's uh on the top right. There's three dots. If you click it uh there's new incognito window. Just click that one. Let's open an incognito window. All right. Now on the address bar, type in http://myrouter.local.
29:00
Speaker 1
Okay, this isn't secure. Let's continue. It's not showing actual life. Are you sure you should go to the settings and advanced? Yes.
30:00
Speaker 2
Okay, just go to Advanced and press, click Advanced and then proceed if you see that security thing. [silence] Yes, just go to Advanced and proceed. You should have an option there, proceed to [silence]. uh just double click on the phone image. or just click the phone image. and it will ask you to enter the password. so if it's asking for a password, just type in admin, all lower case, ADMIN.
30:00
Speaker 1
Uh, uh, we, it, uh, shows a warning, we have, uh, update our, uh, password to, uh, requirements to be more secure, please create a new one. Okay. And, uh, okay. Yep, I have, um, I have put that in. Now it's locked in. Uh, okay, you are able to log. Yes, right. [silence]
32:00
Speaker 2
Okay, yes, you need to create a new password, sir. So just put in a new router password. Okay, so okay. You're able to log in now. Do you see the Linksys Smart Wi-Fi tool, the blue page? Okay. Okay, that's good. Now, do you see the CA option, sir, at the bottom right beside the privacy policy? It says CA, C for... [silence]
32:00
Speaker 1
Neither Would say device list guest access parental control priority preview speedtest [silence] Xmen story pause added to say yeah yeah, end user, end user licensee. oh Yeah, yes, sorry. Yeah, pause yeah, okay. Pause Okay, I click on, CA. pause
33:00
Speaker 2
Watch for the on the right side, right side right side, privacy policy at the bottom. See terms and conditions? beside privacy policy. Do you see it? Okay, click on terms and conditions first. All right. Now click on Wi-Fi settings.
33:00
Speaker 1
[ silence ]
34:00
Speaker 2
so on the left panel, Wi-Fi settings. All right. Now you see there the 2.4, 5 ghz. So you may actually change the name and the Wi-Fi password for that. You may set up a new name for your network, as well as a password. So for the 2.4, you may put in your name and then put 2.4 at the end. So, you may separate the names for you to be able to identify which is the 2.4 and which one is the 5. Yes, you can you can create the same name, but just put 2.4 at the end and the five, five gigahertz. Yes.
34:00
Speaker 1
so I I can just put 2.4 on one thing and I can have just a regular um I mean just a ma regular name without any five something like that. so so that it will uniquely identify. that's all right. okay so why is he a password also I can. okay. perfect. so do I need to so okay. okay. yeah. so I can change the path for also no I I have been okay. perfect.
35:00
Speaker 2
Yes, yes. [silence] As long as uh you can uh you can identify which is the 2.4 and which one is the 5 gigahertz. You can use the same Wi-Fi password by the way for both bands or for all bands. If it's a tri-band um so you can. use the same password. Yes, you can. [silence] Yes. [silence]
35:00
Speaker 1
So it says 5G Hedge band. 5G Hedge 1 band, 5G Hedge 2 band. What is this? So now 3 bands it has. Hmm.
36:00
Speaker 2
yes cause this is Tri-Band sir that 5 gigahertz there's actually the 6 gigahertz so you may also rename that yes it has three bands But not all wireless devices would be able to detect that 6 gigahertz okay cuz unless uh that device is uh pretty advanced um it has that feature for it supports the 6 gigahertz then
36:00
Speaker 1
okay so mostly it's five gigahertz or two point four not the third one correct okay okay okay okay so i have changed the name then should i click apply okay yeah i got it
37:00
Speaker 2
[silence] Yes. Most of the wireless devices can see the 2.4 and the 5 GHz only. [silence] Yes. Click apply. And by the way, you can take a picture of the settings, so you'll have a copy in case you might forget the password. OK, so did you save the settings already? [silence] Yes. [silence] We need to [silence] we need to reconnect to your new network because we've changed the network name. [silence] So if you go to the Wi-Fi,
37:00
Speaker 1
OK. Oh, OK. Yeah, got it. OK. It's connected now. Yeah. Yeah, it is.
39:00
Speaker 2
For the wireless, you should be able to see your new network. Just try to connect to the new network. Okay, very good. So that is already connected and that is also online. So now what we're going to do next is we will be connecting your child node. All right. So, can you check the child node light? Is it solid red?
39:00
Speaker 1
Yeah, no, it is flashing red should I Rerepower the I mean, should I disconnect and power it again? Flashing red. Yeah Yeah. Oh, okay. Just uh I need to uh reset and hold it for 25 seconds right.
40:00
Speaker 2
okay, um, just press the reset button on that child node. It is it flashing? Is it flashing red or yeah, it's flashing red. Okay, yes. Let's just do the reset on that child node. Press the reset button for, um, 25 seconds. Yes, that's right Sir. Okay. So, we'll have to add it, uh, we'll use the five press after we reset it.
40:00
Speaker 1
Yeah, now it is flashing blue. Okay. So it says some update firmware, maybe I can do it after resetting all this stuff.
41:00
Speaker 2
[silence] Yeah, so we'll wait for it to turn purple. [silence] I'm sorry.
41:00
Speaker 1
No, the links is Linksys Smart Wi-Fi. It is saying firmware update, new firmware update. I can do it after this. Process. Okay. So now it is it turned, it turned to solid purple. It's just next to next only. It's it's in the same place. [silence] On the parent node. Okay.
42:00
Speaker 2
What was it again? yes okay. So once it's solid purple, let's go to your parent node and then do a five press. okay. How far is the child node from the parent node, by the way? okay, alright. Yes, let's do a five press. So we're trying to pair now your child node to the parent node. So do a press the reset button, five times on the parent node. okay? Yes, sir.
42:00
Speaker 1
Yeah. [silence] I did five times. [silence] Okay. [silence] Good. [silence] Okay. [silence] because lights are solid blue on parent node and purple solid on the child node. It's the same. [silence] One one quick question.
43:00
Speaker 2
okay. So, yes, check the, uh, observe the lights on the parent node, as well as the child nodes. That should blink. What's doing right now is, uh, it's actually, uh, communicating. So, it's trying to communicate. The child node is trying to communicate.
43:00
Speaker 1
though, like, why, why do the quantum thing advertising that they have to use the 360 part? Because these are very expensive and that I mean, I like Linksys. It's with with my exinity. It's, it's been two years. I didn't have any problem. Um, it was so smooth. I never had any internet connections. So why do they force us to use 360 parts? Any idea? But you were saying it will connect with any internet, right? Yeah, no, they they're advert they're advertising that in the okay. Okay. Okay, got it. Got it. Yeah. Okay. Okay, got it.
44:00
Speaker 2
What was that? Yes, of course. maybe of course they're they're they advertise their own brand. They prefer to use the they the same device with that.
44:00
Speaker 1
I because he Okay, okay, okay. Because I asked him I need some help to set set this up. Uh he said like no that he will charge for it and it's not his job. I said like, okay. I asked him to let go and I called the quantum customer service. They asked me to change the settings on their modem. Uh he they also said like I can connect to my personal router. That's strange actually. So I changed there and after that when I asked them to help me with linksies, they said like they gave some instructions, it did not work out. Then they asked me to call linksies customer support itself.
45:00
Speaker 2
the uh the you have active internet connection with a modem that should link this router will you should communicate with your modem yes they they're not trained for the divisors so i would understand um they won't be [silence]
45:00
Speaker 1
Okay. Okay. Uh, it's the same. Do you want me to try resetting again? It's a solid, uh, the parent node is solid blue. Yeah. Yeah. Okay. Okay. Yeah. Yeah. I did. Okay. Oh. Okay. Uh, I could see your master node is no longer configured.
46:00
Speaker 2
Yes so uh yeah right now can you tell me what lights are lit on the parent as well as the child node? The the child node is the child node is solid purple okay. Can we go to your uh b you still have that links to Linksys Smart Wi-Fi page open on the computer? Can we open that back? Now click on connectivity. Go to connectivity and look for a router set up.
46:00
Speaker 1
um add wired child nodes add wireless child nodes. So now my master node is flashing. Yeah. Uh that is also flashing purple. Yeah. Now it is changed flashing red. Okay. Your good name ma'am, thank you very much. It's it's been 40 45 minutes you are with me with me and walking through this. Thank you. No no I would like to appreciate you staying so long and helping me out. I really appreciate. Thank you very much.
47:00
Speaker 2
Okay, click on Add wireless child node. Click Add wireless child node. Okay. Check your, it's flashing. How about the child node? Okay. All right. So, it's flashing. Now. All right. So, there's the change. It's trying to. It may take a while, sir. Yes, I'm sorry if this took so long, Sir. I really appreciate your patience.
47:00
Speaker 1
Yes, yes. I mean, this is, this is a, this is, this is a struggle for me. It's morning, they came 8:00, they set it up. After that, I don't have any internet access. I am on my mobile backup for my work. Uh I am not sure. I am not happy with quantum services. I mean, I don't know they, I'm, I might, it's a problem for me also. I didn't know that they, they don't support the, um my personal rooders. I said, they installed a modem. I said, I have my router, I would like to use it. Then they said like, no, you have to use this 360, um. Okay, still flashing red. [silence]
48:00
Speaker 2
no worries okay
48:00
Speaker 1
Okay, my parent node became now solid blue. [silence] Okay, now the child node also became solid blue. [silence] Okay. [silence] Okay, okay, perfect. [silence]
49:00
Speaker 2
Okay, so, we've got solid blue now. Very good. A solid blue means, sir, it is already connected. So the child node is now connected to the parent node. You may relocate the child node to your other room, to the other location where you're getting low signal. Start up.
49:00
Speaker 1
Uh, no, ma'am. I I that's all. Right. I'm in two, both the nodes are in solid nodes. So I can I can unplug and take it, uh, take the child nodes to the my my main haO. Okay. Perfect. Perfect. One last, one last question. Sorry. So they are saying they, if I use their 360 Wi-Fi, I a lot of advantages like parental control and all. I do have the parent control in my links as well. Anything else I'm missing from security standpoint of the internets wise? [silence]
50:00
Speaker 2
is everything okay now, would there be anything else? Uhm, Uhm, yes yes, that is correct, alrite? Sure, yes, well the by default, ooh, with regard to the security, it's actually set to, it's the highest security right now, Uhm, for the Wi-Fi password, it's the highest level of security.
50:00
Speaker 1
Okay. Okay, using the parental control right? Okay, perfect. And I can I can login through the app and I can always control through that. Right? Okay, perfect. Perfect. Thank you very much. Thank you very much man. What's your name again? Can I give can I give you is there any way I can give the rating for you? I really appreciate. You are so helpful today.
51:00
Speaker 2
for the parental controls by default, that is turned off. If you want to use that feature, you can always enable it. And put in the the devices. You can block the internet and block specific sites. Yes. Yes, that is correct, sir. Okay. Yes, yes. That is right. You're very welcome. Thank you so much. Thank you. Well, actually, yes. It's up to you, sir, once we close.
51:00
Speaker 1
Okay, perfect. I'll do that. Thank you very much. Yeah, thank you. Good night. Have a nice weekend. Bye.
52:00
Speaker 2
that's all you can write your comments there. Okay. Thank you for your time and your patience here working with me, sir. So this is Eppy again from Linksys. Thank you for calling. have a great night. Take care. You too. Bye-bye.
52:00