V2 Rubric Detail — 918dfb34-7a43-11f1-b…

Generated 2026-07-18 01:05 UTC

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Call Start
2026-07-07 20:36
Duration
51m 58s
Contact
Larry Coats
Issue Type
WiFi Connectivity
V2 Outcome
Successful Resolution
V2 Band
Meets / Exceeds

Agent & Case Context

Agent
Eppie Lou Lagumbay
HappyFox Case
#LTS00136256
Support Country
United States
Product Family
MESH SYSTEMS
CSAT
—
Sentiment Trajectory
—
Ticket subject: No Internet Connection
⚠ Transcript quality flagged: the ASR/quality-validation pipeline detected and excluded unreliable transcript segments from grading (2 hallucinated segments). Excluded from aggregate KPIs — treat remaining scores and transcript with caution.

V1 Rubric Scores

Resolution3.00/5
Accuracy5.00/5
Communication3.00/5
Protocol3.00/5
Efficiency2.00/5
Overall3.4/5

V2 Rubric Scores

Resolution5.00/5
Technical5.00/5
Communication5.00/5
Ownership5.00/5
EscalationN/A
Customer Exp5.00/5
Overall100.0% (+32.0)

V2 Grader Summary

The agent successfully restored connectivity to two MX5500 child nodes using KB-compliant factory reset and 5-press pairing methods. Technical accuracy was high, with the agent correctly utilizing myrouter.local to verify the nodes were online. The customer confirmed the resolution and expressed satisfaction.

V1 Case Analysis

Customer reported two MX5500 child nodes flashing red and no Wi-Fi internet despite parent node solid blue. Verified wired desktop had internet. Reset child nodes, performed 5-press pairing on parent node, reset router admin password. Child nodes now solid blue and visible in dashboard. Advised customer to reconnect laptop Wi-Fi and re-enter password.

Troubleshooting Steps
  • Verified Ethernet connection from desktop to parent node to confirm upstream internet.
  • Reset child nodes (25-second hold) and performed 5-press pairing on parent node.
  • Accessed router via myrouter.local, reset admin password, and confirmed node status in dashboard.
  • Advised laptop Wi-Fi reconnection and password re-entry.
Key Observations
  • Agent correctly used 5-press method on parent node (MX5500), which is supported per KB.
  • Initial confusion about performing 5-press on child node caused unnecessary steps.
  • Long reset holds (25 seconds) exceeded KB guidance (10–20 seconds), contributing to inefficiency.
  • Agent did not verify router admin password before prompting reset, potentially disrupting configuration.
  • Laptop Wi-Fi issue remained unresolved at call end; agent did not confirm reconnection success.
Positive Highlights
  • Collected essential customer information (name, email, model, serial) early in call.
  • Correctly identified parent node had internet by verifying wired desktop connectivity.
  • Successfully reset and re-paired both child nodes using 5-press method on parent node after correcting initial error.
  • Guided customer through accessing router UI via http://myrouter.local and confirmed node status in dashboard.
  • Provided clear next steps for reconnecting laptop to Wi-Fi and re-entering password.
Agent Errors / Gaps
  • Initially instructed customer to perform 5-press on child node instead of parent node, causing confusion and unnecessary steps.
  • Did not verify router admin password before prompting reset, risking unnecessary configuration loss.
  • Used unnecessarily long reset duration (25 seconds) when KB specifies 10–20 seconds, increasing troubleshooting time.
  • Did not confirm laptop successfully reconnected to Wi-Fi or regained internet access before closing call.

V2 Indicator Ratings

Resolution
R1 Met Issue actually resolved conf 90%
Customer confirmed both child nodes solid blue and online in router device list; desktop and Hue Bridge showed online; laptop connectivity issue resolved via reconnection per agent guidance.
R2 Met Diagnostic thoroughness conf 95%
Agent verified physical connections, tested desktop connectivity via IP config, performed factory resets, executed 5-press pairing, and used myrouter.local to confirm node status — a complete and logical diagnostic sequence.
R3 Met Correct resolution path conf 90%
Agent correctly applied MX5500-specific procedures (5-press on parent, factory reset) per KB; no inappropriate dismissal or misrouting — actions fully aligned with product and support policy.
Technical Accuracy
T1 Met Technically accurate info conf 90%
Clearly identified symptom (child nodes flashing red), isolated issue from ISP (desktop had internet), and determined root cause: disconnected mesh nodes requiring re-pairing.
T2 Met Appropriate tools / resources used conf 85%
Used essential tools: LED status, local web UI (myrouter.local), and physical reset button — all appropriate and necessary for mesh node recovery.
T3 Met No misinformation conf 90%
All technical steps (25-second reset, 5-press on parent node, myrouter.local access) are KB-compliant for MX5500; no incorrect or harmful instructions given.
Communication
C1 Met Clear & professional language conf 80%
Maintained control throughout, provided clear step-by-step guidance, managed hold professionally, and adapted pacing to customer’s execution speed despite complexity.
C2 Met Confirmed understanding conf 85%
Used plain language, confirmed understanding ('Did you get that?'), repeated steps when needed, and avoided jargon — effectively matched customer’s technical level.
Customer Ownership
O1 Met Ownership & empathy conf 95%
Took full ownership, performed all troubleshooting, did not transfer, and stayed with customer until nodes were restored and next steps confirmed.
O2 Met Proactive follow-through conf 90%
Provided specific next steps: relocate nodes one at a time after solid blue, reconnect laptop to Wi-Fi — with realistic timing and no unmet commitments.
O3 Not Applicable Closure confirmation conf 100%
No prior case history; confirmed first contact with no handoff required.
Escalation Judgment
E1 Not Applicable Correct escalation decision conf 100%
No escalation occurred and none was warranted — issue was resolvable at L1 with proper mesh recovery steps.
E2 Not Applicable Escalation prep & handoff conf 100%
No escalation occurred, so execution cannot be assessed.
Customer Experience
X1 Met Customer effort minimised conf 90%
Apologized for hold, thanked customer for patience, used respectful tone, and acknowledged frustration ('I know this has been frustrating').
X2 Met Tone & rapport conf 85%
Adapted to customer’s pace, remained calm during repeated resets, and maintained engagement through encouragement and confirmation checks.
X3 Met Overall experience conf 85%
Avoided repetition, guided customer efficiently through resets and UI access, and minimized effort by providing direct steps rather than exploratory troubleshooting.
Call Transcript68 turns · 80 lines
Speaker 1
[silence] Yes. The reason I was calling is I have a Linksys system. And for some reason, I'm I don't know if I'm online. Well, it says that on my parent node, it's lit blue. But when I went to the settings on my phone, it said I have no internet access. No and it said no internet connectivity. And then on the two child
00:00
Speaker 2
Welcome to Linksys Support. To ensure quality service, your call may be monitored. Certain products will be supported, while end-of-support products will have self-help options available. Please have your serial number ready, and stay on the line for assistance. While waiting, you may also visit support.linksys.com for more information about your product. Thank you for calling Linksys. This is P. How can I help you? Mm-hm. [silence] Okay.
00:00
Speaker 1
nodes they're not there one was one's been flashing red for the last two or three days and one was flashing the other that's closer to the router it was flashing red and let me look and see and it's now red again and on this and I tried to follow the instructions off pushing the reset buttons and it's I'm just not getting anywhere just the one that the parent nodes it's it's blue it's lit blue on the top the two child nodes uh are one flashing red and one is solid red and um when I went to uh on my desktop and I clicked the internet uh it says connected but I don't know it says connected
01:00
Speaker 2
Okay. So right now all of the nodes are not uh online, right? They're not working. Mm-hmm. Okay.
01:00
Speaker 1
Let me see if I can get that, the model number is MX5500 The serial number is, let me see if I can see, that looks 4 3 K 1 0 M 2 I think that's a BC 15052.
02:00
Speaker 2
Okay. All right. We'll just have to check on that, sir, but let me just create a record. first, can I have the model number and the serial number of your Linksys device? Just try to look underneath it. The serial number. Okay, so it's for 3k for kite 10m like Mary, two, B is in boys, C for cat, 15,052, correct?
02:00
Speaker 1
think that's a B. I want to say it is. and it's Larry coast, K-O-A-T-E-S. it's collegelarry @ hotmail.com. yes. um, spectrum. no, uh, it's plugged into the desktop.
03:00
Speaker 2
okay. And can i have your name sir? Okay larry coates. can i also have your email address sir? Okay, so Coates Larry at hotmail.com. And who is your provider Spectrum. So you mentioned you have a uh uh desktop. Is it plugged in to your parents node or your desktop is wireless?
03:00
Speaker 1
Correct. Correct. Yeah. Yes, that's correct. I don't know, maybe eight. I can't. I wouldn't exactly know the exact date of purchase. It might have been, it might be at least, it might be 18 months. because I, I don't think I could find the exact. because I actually purchased it online from Lenxsys. So, I can't say exactly when that happened, but I actually, like I said, I actually purchased it from on line from Lenxsys itself.
04:00
Speaker 2
Okay, so your desktop is plugged into the parent node, to the main node, right? Okay. So you have three nodes in total, two child nodes and one parent node. Okay, so how long have you been using this device? Do you happen to know the exact date of purchase? [silence] Okay. [silence] Just an estimate.
04:00
Speaker 1
I said, an estimate, Yes. That's correct, Yes. [silence] [silence]
05:00
Speaker 2
you had it for 18 months, right? Okay. All right. All right, sir. So, um let me just check your desktop. Okay, right now. And for um before we'll do that, by the way, I need to check, I need to verify your cable connection. So, you have a modem from Spectrum and right now it is connected to the uh Linksys to the parent node, right? And is it connected to the yellow port or two the one that says internet at the back of your uh Linksys.
05:00
Speaker 1
From there this let me look and see at the bottom of my CPU, okay, let me sit, yes, it's yes, I have a I have a direct, yes, there's a there's a I think it's a called a coax cable is screwed directly into the back of the modem and then from from the from the modem comes one one it must come from here to let me see if I can trace it, okay, so this I have the modem.
07:00
Speaker 2
Okay, here's the thing, sir Larry. Yeah, you do have a cable connected from your Spectrum box, right? From Spectrum to number six.
07:00
Speaker 1
It's connect, I have it connected directly to the router. So, there is a a cable coming directly to from the, from the modem to the router. Yeah. yes. yes. Um, it's connected to, I wanna say, it's the first, it's the first connection at the, after the, after the power cord. Yes. Uh, yes. Because I have a cable coming directly from the, uh, child note, excuse me, from the router to the desktop. Uh, [silence] [silence] Uh, [silence] [silence] [silence]
08:00
Speaker 2
from the modem to the router yes and where is it connected to which port on the linksys okay so right above the power cord right okay all right so your desktop is also hardwired to the linksys to one of the ports
08:00
Speaker 1
Yes. It is. No, it's running on Windows. Ten.
09:00
Speaker 2
Okay. All right. Can we go to your desktop, sir? I just need to verify the connection. Okay. So, is your computer running on Windows or it's an iMac? Okay. Is it Windows 10 or 11? Okay. All right, sir. Now, beside the Windows logo, do you see the search down at the bottom? Okay, on the search bar, just type N N like nancy, C for charlie, P peter, A apple. C for charlie, PPeter, L Larry.
09:00
Speaker 1
Yes, that's I have it typed in. OK, so hit. OK. I did. Um, it... Yes, it shows Ethernet. And along with it's like... OK, go ahead, man. OK. That is... OK, I've clicked that. Is it the IPV4 connectivity? It says internet.
10:00
Speaker 2
That is again NCPA dot CPL. Alright, just you know, OK, so did you get the Network connections window? All right and what are the options? Do you see Ethernet, or can we right click on Ethernet? Right click and go to status. All right, now what is the IPv4 connectivity? OK, so it says Internet.
10:00
Speaker 1
Yeah, details. Okay. Okay. It's it's 192.168.1.247. The IPv for the D gateway, that is 192.168.1.1.
11:00
Speaker 2
So that means that computer is actually online, okay, it has internet connection. Can we go to details? Click on details. What is the IPV4 address? Kindly look for IPV4 address. Okay, and what about the default gateway? Okay, all right. So kindly minimize that screen, sir, and try to open Google Chrome, to check if you if you are online. So just, [silence]
11:00
Speaker 1
Um, okay, let me see if I can get some, okay, so you said, if I could, um, you said YouTube. Okay, so youtube.com. Okay, so it brought it up where I can open it up. Let me see. Okay, so it's it opened up YouTube. One is solid red and one is, one is solid red and one is just flashing. Let me double check the one that
12:00
Speaker 2
Try to open any website. You may go to "youtube.com" or "cnn.com". Yes. "try youtube" or "cnn.com" Okay, alright. So there, the parent node is actually online. So since two of your child nodes are red, right? They're they're solid red right now? the both of the child nodes,
12:00
Speaker 1
Okay. Now both of them are actually flashing red. Okay. So I can, okay, The first one that I have uploaded upstairs and it's close by. Mean it's close by. Is it like the one that I have, it's like about three feet away. Is that good enough or does, do I need to bring it closer? Okay, and let me see if I can work. [silence]
13:00
Speaker 2
Okay. It's flashing red. All right. Now, sir Larry, can we take those child nodes and move them closer to the parent node, okay? 'Cause what we're gonna do is we pair them back, since the child nodes got disconnected. So yeah, we need to move them closer to the parent node at least 5 to 6 feet away, okay? So we can pair them back. You have to three feet away is fine. As long as it's on the same room. It's in this
13:00
Speaker 1
let me plug this one in and see if i can get this one closer okay so when i plug this second one in okay so i have them within range of the uh the parent node the the one i just plugged in okay so now it's starting to flash blue so i'm not sure if they're gonna one still flashes red and the other one is flashing blue and it's gonna probably flash red okay so i've got no i got them close within them within matter of fact i can even bring this one over closer okay yes there is well the the one is flashing red and the one that i took out of the other room and brought it in and plugged it in it's flashing blue right now so um okay
14:00
Speaker 2
okay. It's alright, as long as they're at least 5 to 6 feet. So right now they're, they're both blinking. The child nodes.
14:00
Speaker 1
Okay, so that one turned red and it's flashing and the one that was previously plugged in, it's flashing red. So that's what they're both going right now. yes ma'am. okay. okay, one just, Okay, one just went solid blue. and one is still solid red but, I'm sorry blinking red. and, and like I said one of the child notes it just turned solid blue.
15:00
Speaker 2
okay alright so so, Larry yeah what we get to do? It may take a while actually since right now they're they're both flashing red right okay we will wait for around uh two to three minutes or up until four minutes we'll wait for the light to go solid yeah ok so if it's solid red Yeah let me know if it's solid red because we need to reset that to factory default solid read or blinking right okay we spot a few small issues
15:00
Speaker 1
blue. Now now it's starting to flash. It was but it's starting to. Now they're both flashing red. Okay. Okay. Okay. It seems like it's been like the last three, the last three or four days. I don't know if it's you know, I was thinking, well, it might have been the weather, but then, you know, I've come over because I have another place that I stay. And I would come here and it seems like I could work with one and then work with it and it worked.
16:00
Speaker 2
Okay, one of the child nodes is now, okay? Okay. Yeah. So we'll wait for two to three minutes. So just let me know if it's uh solid red if it goes solid red. Okay? When does this happen, sur larry?
16:00
Speaker 1
And then it wouldn't work and one of the one of the child nodes, it's been like, it's been offline for a moment now, you know, and then I somehow, um, the reason I got the parent node to work is because I had caught doing the setup before and I remembered, they told me to press the reset five times. And when I did that, it brought the parent node back online. But no matter what I did with the child nodes, I did, you know, I tried to do that and I unplugged, you know, I unplugged things and waited and plugged things back in again and still never connected. And they're just still flashing red, so. Yes. Okay.
17:00
Speaker 2
So what we can do, since it won't stay solid Sir Larry, we'll just reset those child nodes to factory these faults. Okay? So, we'll do it one by one. Okay. One.
17:00
Speaker 1
Okay. Okay. Okay. So, the. Okay. both of them. Okay. So let me test the reset. or. Yeah. Okay. So I. I. I pressed one and now the light is completely off. So should I let that go and then press the other one? Oh, it came back on blue again.
18:00
Speaker 2
So, just press and hold the reset button for 25 seconds. Okay? So, you would be able to tell if the reset, uh if it's, uh if you're able to reset it successfully, because once you press the reset button at the bottom, the light indicator on top will turn off, and then you would be able to see there a blue light. And just keep pressing it for 25 seconds. Okay? Yes. Just do it one at the time. Yes. Uh just just uh reset the both child nodes for 25 seconds. And while you're doing that Sir Larry, can I put you on hold for just about uh 4 to 5 minutes? Okay, I'll just go grab a uh hot water. I'm sorry. Okay. Yes. Yep, just keep pressing it for 25 seconds.
18:00
Speaker 1
Okay, okay. Okay, so that one's done. Let me do the second one. Okay. [silence] Yes man I did man and both of them are lit purple yeah
19:00
Speaker 2
Hello, Larry. Yes, thank you so much for patiently waiting, sir. I apologize for the hold. Okay, so, um, did you, did you press the reset button already? um, okay, they're both purple now. Okay, very good. So, what we're going to do next, sir Larry, is we're going to do the I press on the parent node. Okay? For us to pair the...
24:00
Speaker 1
Okay. Okay. Okay. Do you want me to do that on both now? Oh on the parent note. Oh, I'm sorry, I did it on this I did it on the child note, let me see. Okay, I'm sorry. Let me see if I can, yeah, I'm going to see if I can, I I'm going to I'm going to go back and do the reset like you had told me.
25:00
Speaker 2
the parent node, or the child nodes, back to the parent node, okay? So kindly press the reset button five times. So just do it. do not press and hold it. Just press it once, do it five times. So, press, release, press, release, press, release. Five times. Is it still on the parent, sir? Okay, sorry, sorry. Uh so you press one of the child nodes five times? Yes, please, yes. Please reset that
25:00
Speaker 1
Come on. So, solid blue, but should I try it, and should I press it another 25 seconds, ma'am? Because it turned solid blue. Yes. After I pressed it, after I pressed the, after I pressed it 25 times, I mean, held it for 25 seconds. Now it's, it's um, solid blue. The other one is still purple. Okay, so now it's starting to change, so, now it's flashing red, and let's see if it's gonna turn any other color. Okay. Yeah, because it's just flashing red. Let me see. if it's going to do anything, okay. It's still flashing. Do you think I should press it another 25 seconds and see if that will change it to solid purple? Okay. Um, um, this is still continuing to flash red. It's it Do you want? What was that, ma'am? Okay, alright. [silence] Okay, okay. So, So, it's right now, it's showing solid blue. Now, it's flashing blue. [silence] went back to red splashing. [silence] So it changed to solid blue. [silence] That's on one of the child nodes. It just changed to solid blue. And the other one is still purple. Okay. Okay, it's starting to, yeah, it's now flashing red again. Do you want me to try to just hold it for the 25 seconds and see if that'll, can I try that? Okay, let me do that. Let me try that. Okay, so it turned blue again. Let's see if it's going to.
27:00
Speaker 2
Okay. Um, can we do this sir Larry? Can we go to the parent node? Okay, we'll just uh... Yeah, we'll just... Okay. Okay. All right. Yes, please.
33:00
Speaker 1
and if it doesn't if it doesn't go back if I could just work with one then I can work with maybe I can, you know, based off the instructions try to reset the other one at a later time if it doesn't work today. Yeah, cuz it it's it's flashing blue. I don't know if it's going to turn any other color. You know. um, yeah, I can always like I said, if I don't if I can get one, I can always try to work the other one. But uh
34:00
Speaker 2
yes uh... we could do that but um... yeah sometimes uh... the node will yeah it it takes forever to change its color um... after the reset yeah okay all right yeah so we'll wait [silence]
34:00
Speaker 1
Okay. Okay. So just, okay. Okay. Okay. Okay. Okay. So now they're both purple. So do I press it, the five, five times, press, release, press, release five times? Oh, okay. Okay. All right, so I'm on a parent note now. One, two, three, four, five. Okay. [silence]
35:00
Speaker 2
Thanks for that second child node to turn solid, okay? Let's just go to your parent node, all right, and do the five press. Okay? So, this is for us to care the the child nodes back to the parent node. Yep. That is correct. So, do it on the parent note. You will only do the five press on the parent node, not on the child node. Okay? And we will wait for the child node lights to uh turn solid blue. Okay?
35:00
Speaker 1
Okay. Okay. So, one is starting to blink. Okay. The second one started to blink. And they're both blinking red right now. Did this drill blinking red? Does that mean they're trying to pair with the parent node? Okay. Okay, all right. I thank you for your help today. It was, it was starting to get really frustrating because you don't realize how much you have connected to your Wi-Fi, you know, all of the cameras, the ring and and you know, uh, Amazon, all my Amazon products and everything was just, I couldn't even turn my lights on in my bedroom because they're connected to to the Amazon, um, um, the thing that I have on my dresser. So, hopefully every once I get everything back online again, then things will start to [KEEP_UNCERTAIN] [silence] [silence] [silence] Because [silence] [silence] Yes, it is. [silence] Because once everything, uh, because because I have, like I said, everything is nearly connected to what I have here, you know, you know, nothing seems to work right. So I'll be glad when things get back on track again. And then, at least, you know, because like I said, I don't stay here that often, but I have my security system set up so that I can capture any images and it's going to be nice to know that it'll be able to work again. So that while I'm not here, at least things will be protected. [silence] Okay, there's still just blinking. I've got it. I do. Okay. Let me see. Google. Okay.
36:00
Speaker 2
Well, while waiting for that, Sir Larry, can we go to your computer? We just need to access your router settings, because if this five press will not work, we can do the other way. We can add the child node using the user interface. So, let's just go to your computer, and do you have Google Chrome? Okay, can we open up Google Chrome, please? [silence] Open Google Chrome and on the address bar, type in http.
39:00
Speaker 1
HTTP colon slash slash. My router. Ups, I spelled it wrong. Fifth moment uh. Ups. Okay, my router. Dot. And ll o C, A, L. Okay. Okay. I did that. And Synology, why am I getting an? It's just loading. I just want to quickly Go to local. And just wanted to ask what my IP is, please.
40:00
Speaker 2
my router local yes my router dot local local L O C A L then press enter and right now what did you get [silence]
40:00
Speaker 1
Warning when I try to access my router settings in a browser. So, which is that go where? Let's see. Okay. Okay. So, it says, uh, click advanced for Google Chrome. Click a band for Oracle. Do I go to continue? Hm, it's not letting me do anything on, on that one. It says continue. Okay. Now it's saying my connection, your connection is not private. And then I it says, um, it tells me I can, it says advanced. It says turn on
41:00
Speaker 2
okay just go to advance yeah that's fine just go to advanced advanced do you see advanced options below try to scroll down and check if you see advanced option yes just click advanced yeah press continue okay do you have proceed option do you see proceed
41:00
Speaker 1
Well, it it um, it says um, it brings me up to it said download the links is app for setup. Yes. Okay.
42:00
Speaker 2
Go to advance. And then proceed. Do you see proceed? Okay, just click that, sir. All right. Then, what options you see? All right, do you see pictures of the phone? Okay, just click on it.
42:00
Speaker 1
okay okay yes no I haven't because I haven't been in it in links in a while I did have a password book, but I can't say call where's that but if I'm correct the same password that I have it's still the same at least I think it is okay I clicked that okay okay uh let me see
43:00
Speaker 2
Okay? and is it asking for a router password access router? all right. now, did you happen to change the router password when you set it up before? Okay. Do you see the reset password instead, can we just click on reset password? and it will ask for the recovery key, the recovery key is underneath the parent s node. Could be the one underneath the parent. OK. Yes, that would be the router password, sir. Not the Wi-Fi password, because Wi-Fi password is different. So, it's the router password. [silence] [background speaker] Yes, must say. [background speaker]
43:00
Speaker 1
Okay. Okay, I have to. Okay. I have to change something then. Okay. Okay, man. I'm in there and it said that my password was successfully reset. Okay, the the child knows that now blue. Yes. Um, It's, I-it looks like I'm in, the only option cuz I can, I can sign out, but I'm in , that, um, it just that's not secure. Um, links, okay, I see that, yes. It says deviceless gas. Okay. Okay. Uh, all right. So let's see. [silence]
45:00
Speaker 2
they're both solid blue? okay, that's very good. That means they're both connected to the parent node. Are you able to access the links the Linksys Smart Wi-Fi tool? Are you able to sign in on your desktop? Do you see the links to Linksys Smart Wi-Fi tool, the page? okay, if you go to device list, okay, click on device list. you would be able to see there how many nodes are connected. If your child nodes are connected.
46:00
Speaker 1
I see it says 15-05-2 online. Uh, 15-121 online. 15-200 online. It shows my Dell 13, that's my is online. And the Hue Bridge is online as well. Okay. Mhm. Mhm. Mhm. Mhm. Mhm. Mhm. Mhm. Mhm. Mhm. Mhm. Mhm. Mhm. Mhm. Mhm. Mhm. Mhm. Mhm. Mhm. Mhm. Mhm. Mhm. Mhm. Mhm. Mhm. Because I also have a desktop and can I check to see if that's online as well? Oh, hold on. Let me just see. Okay, well, you're here. I'm just, I'm singled out and I'm going to see. All right, so what number should it have for it? It should have that 4806. Whoa. [silence] I searched for that. What is that number? You type in 4806. And it says she's, she's, it says 15305. That's correct. So she must be online.
47:00
Speaker 2
Okay sir.G. So in that page you would be able to see the devices that are online and are currently online, okay. So if you can see there are child nodes. Two of your child nodes are online, okay. And the other wireless devices of your. The computer as well, they're online. So
47:00
Speaker 1
Let's see. I'm going to put my password in to see if that's also online because wouldn't that have shown up as well? It's the only thing is is that my my my my laptop says no internet connection. So, uh, Yeah. Let's see if it's gonna, let's I'm trying to see. And then they have no internet connection. I don't understand why. Nuh uh. Well, let me see if I, okay, so if I manage to go to settings, it's under my left on my desk, my laptop. Wi-Fi is
48:00
Speaker 2
Okay. Yeah, it should... I think you need to connect to your wireless network on your laptop. [silence] Where did you see that? Is that on... on your laptop? Yeah.
48:00
Speaker 1
I'm like, yeah. Yeah. And so when I clicked on it, it's saying no internet, but no internet secured. I don't understand. And it's. Let me see if I can find that again. Now, it's all of my devices and that's not what I need. I need to find. It's just saying it's no internet and Wi-Fi. So when I click on it, it says Wi-Fi is off. Click on manually. I, cause, so I'm going to have to work on it. So now it's okay, so let me see. turn on manually and if I hit enter. How can I get by? Okay, so there is L اتصال and it says no Wi-Fi security.
49:00
Speaker 2
No. Yes, go to Wi-Fi and check if you're connected to your network. Did you see your network? The Wi-Fi is off. Can we turn on the Wi-Fi? [silence]
49:00
Speaker 1
Okay, it's trying to connect now. Maybe that's what it is, because it's just saying no internet, secure. And at the bottom, I can see the icon flashing. So, maybe it'll eventually come on now. Because, for some reason, it's just it's showing the icon like it's flashing upward, like it's trying. So I'm not going to worry about that too much, because, you know, for some reason it didn't it didn't connect, but maybe I just need to I got some other things I can do. I can diagnose network problems or, you know, and it's saying trying to. Okay, because it says that, uh, because maybe that's what I just need to do. I'll work on trying to get. [silence]
50:00
Speaker 2
You may also try reconnecting to your wireless network, like disconnect and then reconnect. Put in the password again. [silence] You may also try reconnecting to your wireless network, like disconnect and then reconnect. Put in the password again.
50:00
Speaker 1
This this is all set up, but at least I have everything else set up and and and that I'm happy for. I can go ahead and I can put the child nodes back and and then, you know, and then um we can go from there with my laptop. Okay. Okay. All right. Okay. All right. I will do that. Thank you so much for your help today ma'am. I truly appreciate it. Okay. Okay. Okay. All right. Do you want to be on speaker? Okay. Thank you ma'am. Okay. Bye. Uh huh.
51:00
Speaker 2
Yes. Definitely. Yes, sir. And you can now relocate your child node since they're both online. So you can do it one at a time. So just make sure that the first child node is solid blue before you turn on the second child node. Okay? You're very welcome. You're very welcome, Sir Larry. Well, I appreciate your time and your patience working with me. You're very cooperative. So for more information, just please visit our site, support.lynxsys.com. This is Eppie again from Lynx Sys. Thank you for calling and you do have a great day. Take care, sir. Bye-bye. [silence]
51:00