Speaker 1
yes, I'm having major problems with my computer. and Comcast would not recognize my my password.
00:00
Speaker 2
Welcome to Linksys Support. To ensure quality service, your call may be monitored. For in warranty products, our support team is available to help with performance and hardware issues. Register your product by visiting register.linksys.com. Please have your device serial number ready. For assistance, press one now. For out of warranty products, please have your device's serial number and contact information ready. If unavailable, kindly call back later. For out of warranty product, paid support option may be available, depending on the issue. Hi, thank you for calling Linksys Technical Support, this is Rio, how can I assist you today? I have a few questions about Linksys technical support. Yes, please. So, first, can you help me with Linksys Velop AX6600? Yeah, sure. OK, I've downloaded the latest firmware change document, but noticed that certain settings don't seem to be working, especially after Wi-Fi DSA switch on. Do you have any ideas about where the behavior is coming from. Also, what is the reason for the symbol error rate complexity limitation? For sure. We can dive into this now. I can exactly see what you're referring to the. OK, thanks so much, Rio.
00:00
Speaker 1
I called Comcast and they said that that was not the issue, or it was a Linksys issue. I had pulled all the wires out of Linksys and reconnected them and for some reason, it's not connecting. And it's not connecting to my printer either, so it's not even allowing me to print stuff, let alone, you know, get certain emails printing. So, yeah, so I need to, and and I actually have a medical paper that's really important for me to access and I can't do it. My internet is, well, I have the Linksys router, so that must be my internet because, you know, my, I don't, I don't know technical stuff, Comcast, you know, I get Comcast, but I have the,
01:00
Speaker 2
I don't apologize ma'am you experienced this issue, but let me just confirm your concern. You don't have an internet from the Linksys router, is that correct?
01:00
Speaker 1
right. No, it's not connecting to the Wi-Fi. So I don't know what the problem is. Yeah. it's just No. Ms. who? You're speaking with Diane Weiss. I don't know who Weiss Leaves, so I don't know who we
02:00
Speaker 2
Yeah, so, so meaning to say you have an internet from Comcast, it is your internet [silence] provider. However, the router from Linksys is not receiving an internet and you don't have a Wi-Fi, is that correct? Did you happen to receive uh did you happen to experience network outages or power outages so far? [silence] Okay, all right. Ma'am, if um if I may ask, since I was able to pull up a record using the number you [silence] used to call us here, am I speaking with Miss Wei Wesley? [silence] Am I speaking with Miss Wesley? [silence] Oh, okay, that's [silence] Diane. [silence]
02:00
Speaker 1
Basically, this. Yeah. 561 F O 5-0-4 9619. W-E-I-S-S. Yes. Uh, let's see. What's the mobile number? The model number is G-A-690-0-V-1.1. Yes. One zero H-1-1-1-1-1-6-0-B. 51 3 3 2-0-0-2-5.
03:00
Speaker 2
Yeah, what's your... Diane wise. Sorry. Can you confirm me your mobile number? Yep. Got it. Uh your last name is spelled w. e I S. Right? Okay. Got it. Can you confirm to me what's the model number of your device please? Okay. So what you are seeing is set it to coffee? Uh, Typo. AGM 2245. Yep. You are correct. AGM 2245. Yeah. Great. So can you confirm to me or if you have the serial number for that router can I wait a moment and let me check. When I was looking for your address uh part number looks like this. Oh, AMG2245 is also listed under this SKU for your router type 133 MTM FAX. Is that the number you have there? Yeah. Yeah. Great. Got it. Yeah. Can you confirm to me what's the serial number please? Uh, how long have you been using this router, ma'am? Okay. Can you give me uh at least three minutes? Let me just create a record here in the system, okay? [silence]
03:00
Speaker 1
I'm sure. I'm sure it is expired. But go ahead. Silence
05:00
Speaker 2
All right, so ma'am, by the way, I was able to create a record for you in the system. However, based on our records here, the warranty of your product has already been expired. And just to set proper expectations Sorry, go ahead. All right. However, again, this device is already been out of warranty. Now, for out of warranty devices, we no longer provide technical assistance or free technical assistance. I double checked the router that you have. This router is part of our first generation routers, meaning to say, aside that we no longer manufacture this device, we no longer also provide free technical or
05:00
Speaker 1
I under - I understand you can pay for technical assistance if it's out of warranty. Well, the problem is I need to access this medical paper today. It's a medical - a very serious medical issue. [silence]
06:00
Speaker 2
any technical assist for this router unfortunately ma'am yeah you are correct some of our routers that is already out of warranty we can provide technical assist by paying through the paid support however the router that you have is no longer supported a technical assist because even if we run troubleshooting it might not work anymore because we no longer have firmwares updates for your router best option is to upgrade to a newer router ma'am unfortunately ma'am unfortunate ma'am even if I wanted to provide you assistance or even walk you through [silence]
06:00
Speaker 1
Is there any way we can try? Uh, no, you can't even try. What is um, an equivalent, uh, router, uh, newer router to this? Cause this works pretty well. Because also, this also connects with my TV. So, I can't just, was the comp MX? And where would I get ahold of that?
07:00
Speaker 2
Again, if you're goinging to reset your whole system, we cannot. We might not be able to connect it back to your internet since you have an old firmware. No ma'am, yes, cannot try. We you can have the MX62. Yes, M for Mary, X for extra 6200. Um, you can purchase it via Amazon, Walmart, Best Buy, Target, Home Depot. They're the one selling Linksys devices now.
07:00
Speaker 1
so so locally because I don't want to wait for Amazon. So Target or who else? Who else Walmart. And they would have it in stock. And then I would just buy it and reconnect it with the wires that I still have or do I have to get new wires with that as well? So I can use the wires that I have. So I need the new wires as well. Right, right, for the old one. Okay, so So if I purchase a device, I can hook it up with the new wires. I mean, with the wires that I
08:00
Speaker 2
Best Buy Walmart yes they don't have already new bars inside the box you need to use the new wires that is attached inside the box ma'am so that they're brand no you don't need to have a new water there is it there is a wire already uh inside the when you purchase a device thanks correct [silence]
08:00
Speaker 1
I have already. Correct? Okay. So, that's what I would have to do. So MX 6,200. Is there any other information that I need off of the device or would that somehow allow me to get what I need? I don't need a serial number or account number or. Okay. So the 6,200 MX 6,200 is all the information that I would need? Okay. All right. Okay. Thank you very much. By bye. Okay. Thanks. Bye bye.
09:00
Speaker 2
Right. That's already the, that's already the powerful one. Sorry? Yes, ma'am. That's all that you need, so that you can purchase the device. All right. Thank you so much, ma'am. You can always call us back if you need assistance, okay? Have a nice day. Thank you. Bye bye.
09:00