V2 Rubric Detail — 921f8c96-7be9-11f1-8…

Generated 2026-07-18 01:05 UTC

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Call Start
2026-07-09 22:57
Duration
55m 17s
Contact
Beth Mason
Issue Type
Router Setup
V2 Outcome
Successful Resolution
V2 Band
Needs Improvement

Agent & Case Context

Agent
Jerald Jun Villanubos
HappyFox Case
#LTS00136622
Support Country
United States
Product Family
MESH SYSTEMS
CSAT
—
Sentiment Trajectory
—
Ticket subject: Initial setup
⚠ Transcript quality flagged: the ASR/quality-validation pipeline detected and excluded unreliable transcript segments from grading. Excluded from aggregate KPIs — treat remaining scores and transcript with caution.

V1 Rubric Scores

Resolution2.00/5
Accuracy4.00/5
Communication2.00/5
Protocol2.00/5
Efficiency2.00/5
Overall2.6/5

V2 Rubric Scores

Resolution4.06/5
Technical2.19/5
Communication1.25/5
Ownership4.00/5
EscalationN/A
Customer Exp3.57/5
Overall62.2% (+10.2)

V2 Grader Summary

The agent ultimately got the MR5500 router set up with a solid blue light and a working Wi‑Fi network, which satisfies the primary resolution goal. While the troubleshooting flow was disjointed and some technical explanations were inaccurate, the agent owned the case, showed empathy, and did not need to escalate. Minor gaps remain in call control, clear next‑step communication, and effort reduction.

V1 Case Analysis

Customer unable to complete initial MR5500 router setup via Linksys app; guided through WAN cable connection, Wi-Fi SSID/password creation, and router vs Wi-Fi password distinction. Router shows solid blue light but Wi-Fi connection failed; customer also asked about using existing extenders (R3000W, RE7310). Follow-up needed.

Troubleshooting Steps
  • Collected customer contact information and serial number.
  • Guided customer to locate and open the correct Linksys app (after initial confusion).
  • Instructed to connect the WAN cable to the router’s Internet port.
  • Walked through creating SSID and Wi-Fi password in the app.
  • Clarified router admin password vs Wi-Fi password.
  • Confirmed router front-panel LED solid blue.
Key Observations
  • Agent initially struggled to identify and name the correct Linksys app, leading to customer confusion and payment for a third-party app ([18:00]-[22:00]).
  • Call contained excessive silences and poor pacing, reducing efficiency and control.
  • Customer failed to connect to Wi-Fi despite solid blue light; agent did not troubleshoot connection failure or verify successful device login ([48:00]-[49:00]).
  • Agent did not confirm model number or firmware version before proceeding, risking incorrect guidance ([21:00]).
  • Extender question was addressed vaguely without specific reconfiguration steps or KB references ([52:00]-[53:00]).
Positive Highlights
  • Successfully guided customer to connect WAN cable and achieve solid blue LED ([34:00], [48:00]).
  • Accurately explained the difference between router admin password and Wi-Fi password ([47:00]).
  • Collected customer's name, email, and serial number for case documentation ([20:00]).
Agent Errors / Gaps
  • Did not clearly state the correct app name (Linksys App) or that it is free, leading to customer paying for a third-party app ([18:00]-[22:00]).
  • Failed to confirm the exact model and firmware before proceeding with setup steps ([21:00]).
  • Provided vague instructions about connecting the internet cable without confirming modem status or correct port ([33:00]-[34:00]).
  • Did not verify successful Wi-Fi connection on a device after setup ([48:00]-[49:00]).
  • Gave incomplete guidance on extender reconfiguration, failing to reference specific steps or KB articles ([52:00]-[53:00]).
  • Poor call control with excessive silences and lack of step summarization ([24:00], [26:00], [29:00]).

V2 Indicator Ratings

Resolution
R1 Met Issue actually resolved conf 95%
Customer confirms solid blue light and successful Wi-Fi setup; verifies internet access via banking and Amazon sites.
R2 Partially Met Diagnostic thoroughness conf 85%
Agent guides through app download, connection, and setup steps, but skips structured diagnostics (e.g., no initial WAN check) and troubleshooting flow is reactive.
R3 Met Correct resolution path conf 92%
Agent correctly treats the case as a new‑router setup (no warranty or RMA needed) and provides configuration steps.
Technical Accuracy
T1 Partially Met Technically accurate info conf 70%
Agent identifies symptoms (wrong app, cannot connect) and asks for serial number and ISP, but misses systematic questions about WAN connection early on.
T2 Met Appropriate tools / resources used conf 95%
No special tools were required for a basic router‑setup issue; agent relied on the app and visual inspection of LEDs, which is appropriate.
T3 Not Met No misinformation conf 90%
Agent tells the customer 'Your type your router is called nodes,' misrepresenting the MR5500 standalone router as a mesh node. Per universal_mesh_node_management.md, nodes are specific to mesh systems; the MR5500 is a standalone router.
Communication
C1 Not Met Clear & professional language conf 80%
Call contains long silences, unclear framing, and the agent frequently loses direction (e.g., “No, we don't. Don't touch.”, multiple repeats of steps).
C2 Partially Met Confirmed understanding conf 73%
Agent uses simple language and attempts to explain differences between Wi‑Fi and router passwords, but does not consistently confirm the customer’s understanding.
Customer Ownership
O1 Met Ownership & empathy conf 94%
Agent stays on the call, does not transfer, and takes responsibility for completing the setup.
O2 Partially Met Proactive follow-through conf 70%
Agent suggests the customer can call back tomorrow if extenders don’t work, but no concrete timeline or follow‑up commitment is set.
O3 Not Applicable Closure confirmation conf 100%
This appears to be the first contact; no prior case history to maintain.
Escalation Judgment
E1 Not Applicable Correct escalation decision conf 100%
No escalation was performed and none was warranted for a basic setup issue.
E2 Not Applicable Escalation prep & handoff conf 100%
No escalation occurred; therefore execution cannot be assessed.
Customer Experience
X1 Met Customer effort minimised conf 90%
Agent expresses empathy repeatedly (“thank you for your patience”, “I’m happy I was able to help”).
X2 Partially Met Tone & rapport conf 72%
Agent maintains a courteous tone but does not fully adapt to the customer’s frustration or pace; some responses are mechanical.
X3 Partially Met Overall experience conf 68%
Customer had to search for the correct app, re‑enter passwords, and navigate the UI multiple times, indicating avoidable effort.
Call Transcript63 turns · 70 lines
Speaker 2
Welcome to LinkSys Support. To ensure quality service, your call may be monitored. Certain products will be supported while end of support products will have self-help options available. Please have your serial number ready and stay on the line for assistance. While waiting, you may also visit support.linksys.com for more information about your product. [silence]
00:00
Speaker 1
Oh my God. I have no idea. [silence] Hey. How are you? [Feminine voice] I'm all right. Uh, I'm having a heck of a time trying to get a brand new Linksys router model 5500MR, yeah, MR5500 connected. Um, the very brief startup guide, um, wasn't a whole lot of help. And I think I actually downloaded the wrong app at the app store. I went into the app store and just googled um, Linksys router, startup app or something like that, whatever it said on this card. But it charged me $[REDACTED_PAYMENT_DIGITS] for that app. Do you all charge
10:00
Speaker 2
Thank you for calling Lindsay's, my name is Gerald, how can I help you? Uh, doing good, how are you? [silence]
18:00
Speaker 1
for an app? for a year? Oh, great. I don't know what in the heck I've gotten into and who I gave my card information to. uh, here's the thing. All right. Help me find where I can go get the app um to get started, I think, with the installation process. Um, first, let me say, this is my third Linksys router. Um, geez, since I've started having computers, they've always been very easy to do. I've never had any issues with them, but this one, I can't even seem. I've been at this all day. I can't even seem to get started with it. I can't I can't find where I need to to start. [silence]
19:00
Speaker 2
No, we don't. Don't touch. [silence] All right, let me help you with that. Uh, let's give me the serial number of the
19:00
Speaker 1
Okay. Um, uh, Cell number is four five K, as in kilo, K as in kilo, one zero M as in mighty two three E as in elephant zero zero three six three. All right. My first name is Beth, Mason. My email address is Beth, B-E-T-H, Mason, M-A-S-O-N, nine and that's number nine, at gmail.com. [silence]
20:00
Speaker 2
Let me create a record for you. What's your first name and last name? And what is your e email?
20:00
Speaker 1
True Vista. Okay. And I can do this on my, uh, cell phone, correct? Okay. All right, but bear with me, because I don't do much in the app store. Let's see, let me find it. Okay, app store, finally found it. All right, this stupid thing still, and finish setting up.
21:00
Speaker 2
Okay. And who's your ISP? Thank you. Okay. Let's go to your app store. Yes. Look for the search engine. And then search Lank, sis, I, n, k, y, I, S, Y, S.
21:00
Speaker 1
Your notifications order status, I don't wanna do all this. It's not now, okay. Um, search app and I am searching for lakesis. Okay. All right. Let me hit go. No search results were found. And I put in l-i-n-k-s-y-s. Try again using a different search term. Let me see what this is. Yeah, it says app store is where I thought it was. Let me search again. Yeah, it says app store is where I thought it was. Let me search again. S-y-s. Yeah, it looks like a newspaper. Go. Okay. This is where I went earlier today. The first one that pops up is the one that I went with that charged me for $20.
22:00
Speaker 2
Yeah, just think this is L-I-N-K-S-Y-S. That's weird. [silence] sure
22:00
Speaker 1
router admin setup controller. And then, a hundred okay, the one up under it says link Systems smart Wi Fi management. Oh, God. No, God, Lord, have mercy. I don't know who I gave my credit card to. Okay. So, I do see your logo on this one. So, you want me to download that? Okay. All right. Install. Uh oh, it wants my password. Let me type that in. Okay. [sigh] Okay. It's does download
23:00
Speaker 2
No, that's not Linux. That's the one, yes. Download that. Yes, download it.
23:00
Speaker 1
it usually have a blinking but it's not blinking okay I guess I can open it now manage your Wi-Fi but don't all right right now it says manager Wi-Fi set up a new Wi-Fi network so which do we want to do set up okay I got you my phone settings all right let's see here
24:00
Speaker 2
[silence] [silence] What is the light of the router right now? What's the light in front of the router? I think. Got it, thank you. [silence] Oh, do not open it. Uh, I mean, you have it open, so that's okay. Let's go to phone settings and go to Wi-Fi settings. Uh, not right now. Let let's skip that part for now. We'll go back to that once we're connected. So let's go to settings first. Your phone's settings. And then Wi-Fi settings.
24:00
Speaker 1
settings. Wi-fi, it might be that. There it is. All right, Wi-fi. All right, I see that one. All right, it's asking for a password. Okay. What? On the piece of equipment itself. Okay. All right, hold on. I'm turning on my little flashlight. I don't have real good light up here in this room, but it's not helping.
25:00
Speaker 2
and find the Wi-Fi name link is set up 919. Click that or press that and then click connect. The password is written at the bottom of the unit. Uh the unit itself this passs is at the bottom part. So at the bottom of the router, there is a password. Take a look at it. Yeah, the router itself. Yes. I think it will be best if you can take a photo of that so [silence] I don't need to go back and forth when we need something.
25:00
Speaker 1
Let's see. So that password I got to put in over here on my other phone. Bear with me. I got three phones going. Let's see. Where were we? Oh, not there. I guess we were in the... Okay, here we go. All right, I'm back to the manage Wi-Fi and set up a new Wi-Fi network. I guess I'm back in the app. I need to be back at the Wi-Fi in settings, correct? Okay. Um... Yeah. Okay. Um... Put it on the porch. Okay, on my phone, um, yeah, the Linksys setup 9111 help button. Can you hear me? All right, so what do we got to do? We got to go back to the setup screen or... Yes. Yes. All right, I'm back on the setup screen now. Okay.
27:00
Speaker 2
Yes. Uh make sure, I mean, make sure that you are connected to the wi-fi first. If you are connected, let me know. Phone settings and wi-fi. Go to wi-fi.
27:00
Speaker 1
My 9 is showing, and it shows it's locked, but I have full Wi-Fi. Uhm, I haven't haven't put in that password yet. You want me to do that? All right. Let me touch that. Okay, password. Now I'm back with you. Just this. All right. This is like Johnny's. Let's see. I'll put it in.
28:00
Speaker 2
that's up, like a check mark beside it? Is it. K. Is it connected or. yes, please. [silence] Do that. [silence]
28:00
Speaker 1
[silence] got a checkmark. You there? That is okay. Okay. All right. Let's see here. So we're going back to the app. Link this app. Okay. Um, we're going in to manage. Oh, it's loading it. It knows what to do now. Terms and conditions, I need to agree, correct? Okay. Allow link this to find Bluetooth devices. Allow. Okay. Okay.
29:00
Speaker 2
Oh yes, sorry. Uh let's go back to the Linksys app and then click set up a new product. or new- uh new network. Agree yes, uh-huh. Yes hello. Mhm. Hello.
29:00
Speaker 1
Uh-oh. Give me that. Okay, let's see. It's connected. All right, my light is still blue. So it says connect, no, not blue. Pink. Connect the router to your modem or source of internet. If your router has a port labeled Internet, use that one. If not, any port will work. Heck, I don't know. Um, Let's see. I got a yellow wire and two blue wires plugged in it.
30:00
Speaker 2
Is it connected? If yes, continue. Or is there no connectivity? Hmm. Nitrous. Nitrous.[silence]
30:00
Speaker 1
Uh, no, that one is empty. I got one in the first one that just says number one. Number two says ethernet. I don't have anything in that. I think I got to take it out my current router. I think this one's got to go in there. Bobby, I don't know a thing about the fires. Okay, hold on, Bobby. I'm sorry, sir. Um, how many ethernet wires, is that what you're asking me? Um, just none currently. I had one and I'm replacing it and it is unplugged out of service, um, not in the picture. I'm using one from True Vista.
31:00
Speaker 2
Wait, wait. I'm trying to get to office. So how many links does router do you have in total? No, how many links does router do you have in total?
31:00
Speaker 1
i want to of their cycle to try to get it switched over to this new router. They left me a router to temporarily use. The yellow. No. their router is going to go away. It's just a temporary loaner till tomorrow to see if I could get this accomplished, okay? The link to this modem or the one that I'm using. Oh, my.
32:00
Speaker 2
Okay, so what's your plan with your links is router, do you want to connect it to their router or modem? What's the models number the modem, the Comcast model? The one you are using, what's my, all number of that.
32:00
Speaker 1
It's uh it's old. It's something he had on his truck. A, uh, SAT TRAN 6895. And that's a temporary loaner. Uh huh. Uh huh. Um, like the okay okay. There u There
33:00
Speaker 2
nothing. Okay. So, here's what, we're gonna do. You might lose the internet connection (uh) until we set up the the new router Linksys router. Disconnect the cable connected to (DOC router) and connected (to (the internet port of your Linksys router) the one connected to the blue port
33:00
Speaker 1
That's the internet. That's what I thought. Okay. All right. I thought that was the internet coming in. Okay. I don't normally deal with the wiring part of this stuff. Okay. That's got to go on the new one. Just goes. I can pull that one, Lou? Yeah. Okay. I'll have to. Okay. And that's where that goes. Yeah, it says internet right there. Okay. Well, I couldn't see it 'cause it was in there. just hang up here for a minute or two. Okay. Okay. Okay. we unplugged the internet from the temporary borrowed router and we've got it plugged into the Linksys router. So, what do we
34:00
Speaker 2
Okay. Let me verify the physical connection. Just want to make sure that it's all correct. So the back of the
34:00
Speaker 1
[silence] the internet into the house right there. Okay. All right, let me get back to the app. Um, it's saying it's connected. Let me see what color light we got. My light is still pink, not flashing. And I'm just going to hit, if you want me to hit it's connected. Okay. All right. It says plug additional nodes into power. It says connect to flash pink. Flash pink. Let's see if this. It's connected. Plug additional nodes into power. It says connect to flash pink. Yes. All right. Plug additional nodes into power. Plug additional nodes into power. It says connect to flash pink. I did. Okay. All right. It says connect to flash pink. Okay. All right. It says plug additional nodes into power. Plug additional nodes into power. Connect to flash pink. Out of the wall where the internet comes into the house. Okay. All right. Let me get back to the app. Um, it's saying it's connected. Let me see what color light we got. My light is still pink, not flashing. And I'm just going to hit if you want me to hit it's connected. Okay. All right. It says plug additional nodes into power into a working switch port. Oh, look over. All right. It says plug additional nodes into power into a working switch port. Okay. All right. Plug additional nodes into power into a working switch port. All right. Plug additional nodes into power into a working switch port. It says connect to flash pink. Yes. All right. Plug additional nodes into power. It says connect to flash pink. Plug additional nodes into power into a working switch port. Connect to flash pink.
35:00
Speaker 2
cable now is plugged into the internet port, right? Correct. Okay. The other end of the same cable, where is that connected to? Okay. All right. Uh, let's continue then. Left to the app and continue. Yeah, it's connected. Hmm.
35:00
Speaker 1
near the router. Keep them close for this step. We will tell you when it's okay to move them. I don't even know what a node is. Okay. All right, next. All right. Make sure everything has finished starting up. The light will blink while starting up and turn solid when it's ready. Okay. It's not blinking. Pink stop. They're on the back. There's all kinds of green lights blinking. Well, they're not green. What color is that one blinking? Uh yellow. They're blinking yellow and some of them are just lit up green. This on the back we need to worry about the light on the front, correct?
36:00
Speaker 2
Your type your router is called nodes. But yeah, you you can, if you don't have other nodes and just click next, continue. [silence] Yeah, the light on the front of that solid continues. Click it solid.
36:00
Speaker 1
[KEEP_UNCERTAIN] Okay, it's pink and it is solid so we're gonna continue. All right, it is, this could take up up to a minute. It's continue Okay, name your Wi-Fi. uh, let's What do you wanna call it? uh. I thought it needed to be Mason. It's the number off the box. No, we want it something memorable and secure. Okay, forget it. I don't Okay. Name something memorable and secure. Uh. Buckley. Yeah, that's good. Buckley, that's our community. 2000, when we moved And Buckley 2008 and we moved in the house. Okay. Let me write that down. Before I be like, what did we say? CK 2 0 0 8 okay, and Wi-Fi password. Um, can this be numbers or does it have to be alphabets and numbers and symbols? So, Wi-Fi password. As long as it's what? Oh, 10 letters. Okay. Alright, let me do this then. Let's go. No, I know what I'm gonna do. I'm gonna make booklet with the number, my password. booklet and rename this something else. Alright,
37:00
Speaker 2
uh the router password or the Wi-Fi password? It can be anything that you want. As long as it's 10 characters or more than that. You can do whatever you want. Yeah. [silence]
38:00
Speaker 1
Mason and leave it at that, and then we look at it. All right, let me write this down. This is the password and WiFi name. Okay, I'm going to hit next. Okay, it says can't start and or end with a space. Uh, I didn't realize I had a space. All right, let me hit next. Okay, I got past it. Privacy pledge, I'm going to say yeah, I read it and hit continue. Login, it's asking for the email address and the password. That's what I just did, right? Oh, skip that for now. Okay. All right, well, I am at-
39:00
Speaker 2
Mhm. Skipped up for now. No, skipped up for now.
39:00
Speaker 1
All right, login or skip for now. So we're going to skip. All right, create your router password. Oh my goodness. All right. No, that's a different password and it has requirements. That will be the US standard, which is the US family. Okay? Um, so this is going to be my router password. That's what I'm going to use. That's exactly what I'm going to use. 8282. All right, hold on a minute. Prince, what a capital E. 82. 82, okay. Uh, wait a minute. It won't take any more. 82. It did. Am I allowed to look at that? Oh.
40:00
Speaker 2
Now that's a different password, and it has a requirement. At least 10 characters, 1 special character, 1 number and 1 capital letter.
40:00
Speaker 1
Configuring your Wi-Fi. Oh, it dropped my phone. Okay, it's configuring the Wi-Fi. Says it'll take up to a minute. You win? Okay, good. [silence] Mason created, checkmark. Now, let's connect to your new Wi-Fi. Step one, go to your phone settings app and select your new Wi-Fi. Okay, let's see. All right, go to your phone settings app and select your new Wi-Fi. Okay. We're in. Oh, I see it. Okay. Mason. All right, it's asking for the Wi-Fi network. That's the one that I just put in there. Okay. Okay. I think I got it typed in there, right? Let's see. It won't let me look at it. Let me check Frank. Incorrect password. That's what I figured. I'm a regret putting that one in there. Got my the one that we just put. Okay, let me try again. Get back out. I can't even get out of it. Let's see. I won't let me go back in. It's stuck. Okay. How do I get out of this? It's saying I put it in. [silence] Wait and that's joining. I don't know what it's doing. Check mark. Does it normally take? Um, at at first it flashed that I had put it in wrong, but then now it's saying it's joining and it's just sitting here not doing anything and I don't think it'll let me go back. So I'm hitting the x and it's not exiting out. I don't know what to do at this point. There's a check mark in the right hand corner and an x in the left hand corner. It says joining, enter the password to join this Wi-Fi network.
42:00
Speaker 2
What happened? Ok. Enter the password.
45:00
Speaker 1
if it won't let me type in that block, it's like it's frozen. Excellent. Okay. Yeah, let me do that. All right, let's go back to settings. Okay. Wi-Fi. There's Mason. Okay, now it's asking for the Wi-Fi. I need to look at it. Let me look at my screenshot to make sure I put it in right. Where are my pictures? Oh, I'm confusing myself.
46:00
Speaker 2
Hmm. Can you, yeah, can you go to home screen? And go back to settings? Why-files settings. Sure.
46:00
Speaker 1
All right, um, uh, what's the difference in your Wi-Fi, name and password, and the, I guess, router password? Okay, I'm, I'm putting in the wrong one. I, that's what I'm doing. Let me write this one down. So it wasn't asking me for the one that I had just done. All right, let me go back into settings.
47:00
Speaker 2
What happened? Router password? Okay, so the, the router password is for you to log into the system settings for the app, but the Wi-Fi password is for your devices to connect to the internet or the Wi-Fi. Okay.
47:00
Speaker 1
mason and you get the router password this one is the Wi-Fi password that's gonna be the one everybody's gonna need yeah yeah yeah yeah okay um I think I'm on it I got a check mark by it okay oh we got a blue light a solid blue light
48:00
Speaker 2
Okay, cool. What's the light of the link that's rather? Perfect. So it's all set up.
48:00
Speaker 1
Okay. Okay. I am before you go, I'm do that real quick. I got one question about the boosters. So hold on one quick for me. Okay, Bobby, I want you to hear the booster. Um, yeah, just hold on it. Let me check and see if like my blog on bank is going to come up because that one was giving me trouble earlier. Okay. All right, that worked and I used like my banking login because it's got a secured login on it. Um, so yeah, that, that come up just fine. Then I'll jump in there and look at my give me log up that. One more place.
49:00
Speaker 2
Okay. Can you try to open a page or any web page you want to access? If you can't open one, then all's good. [silence]
49:00
Speaker 1
My most important one Amazon. All right. We bought with this the brand new, hold on. I'll tell you what model it was. It was like an $80 Wi-Fi extender. Hold on. I'll tell you where to which one it was. Has purchases, can I get one delivered today? But anyway, is there any special instructions or apps or anything for that, or do we just, is it plug and play? Okay. Hold on one second. Let me look in my emails real quick and I got it. I got it, Bobby. Hold on. I can look it up right here where they said it was delivered.
50:00
Speaker 2
Yeah, what's your question about the booster? If you can provide the model number, I might uh answer that. I mean, I can answer that. Thank you.
50:00
Speaker 1
Bring both of those, Bobby. He's having to run downstairs. Just hang on for me. You want me to tell you what my whole nightmare has been all day long? We live, while he's going to get it, we live in a very rural area and we have absolutely no cell phone service. So we could not attempt to do this. We couldn't accomplish it. Uh, we even drove up the road where we had two bars of cell phone service. We couldn't get anything to work. Um, so the cable people brought us a a loan router to use so that we could get back on. All right. This is what we got. The new one is, um, the AX1800. Okay. Well, we haven't tried that yet because we just got the Wi-Fi up and running. My next question is we have our old booster that we want to also use. It's a R3000W. [silence]
51:00
Speaker 2
Hey the the AX8900 is not really the model number, but I think I have an idea on what it looks like the Wi-Fi 6 range extender, right? So it it's it's not a plug-in play. You will need to connect it to the Wi-Fi if you want. I can send you the manual guide of that or or you have questions for that. Yeah, what's your question? ()
52:00
Speaker 1
And, um, I'm wondering if we just plug them in if it will like auto detect them or do we have to go through an app and an installation process with these? Uh-huh. Okay. Both of them, both extenders are REs. One, like I say, the old one is 3000W and the new one is RE7310 Wi-Fi extender. I guess we'll just plug them in and see what happens. I mean... That's all we did for the other stuff. And and hopefully it'll just detect them.
53:00
Speaker 2
I think... God, you... You might need to do that. But if the Wi-Fi is the same as before, nothing has changed. Then I think the extender might be able to recognize that, "Oh, it's the same Wi-Fi was connected all connected to it." Something like that. But if it's... If it's a new one, then I think it will now work. You'll need to reconnect that to the Wi-Fi.
53:00
Speaker 1
The white wife. Uh, unless you know if there is an app or anything that I need to use specifically, it's so I'll write... Okay. Browser settings, okay. We don't need that. Okay. All right. All right. Well, we'll all day what we'll do. We'll just see if we can get these going. Um, and if not, we'll call back tomorrow. Um, but uh, I want to say thank you for your patience and helping me get through this because without any cell phone service, it's been quite an ordeal. Uh, it's been a pain in the butt actually, but at least the cable people brought me a spare router to use. And it's still blank.
54:00
Speaker 2
There is no app for the xfinity but there is no app for the extender the have browser settings though you don't need the app
54:00
Speaker 1
Thank you again. One. Okay. All right. Thank you again so much. Bye bye.
55:00
Speaker 2
you're very welcome. I'm happy I was able to help. But yeah, um, if nothing else, I hope you have a good one. You guys take care. Have a good night Emmy. You're very welcome. Bye bye. [silence]
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