Speaker 2
Welcome to Linksys support. To ensure quality service, your call may be monitored. Please remain on the line for assistance. Hi, thank you for calling Linksys. This is G, how can I help you today? [silence] Hello? Mm. Mm.
00:00
Speaker 1
To add route a password again, I keep doing it. It just keeps loading, going back to the same thing. So I can't go any further. So I can't go any further. And then, when I made my account had been to my email address and click the link to make the account, it's all set up. It takes me to link this website. So I find in and it does the same thing. It's just load and spinning. Just please wait and it's not going nowhere. So that uh that so the website I cannot log into. And then on the app, I can't log in because, I don't know, it just keeps going back to add in your right password. But I keep doing that and it just keeps going back. So I put in like the wrong password but then it tells me, yeah, this is the wrong password, you have like four attempts. So I know I'm putting in the right one but it's just not going anywhere. Yeah, where is that the, that
01:00
Speaker 2
I see just to confirm sir you have the Wi-Fi 7 from community fiber, right? I see. Uh may I have the serial number sir for me to confirm?
01:00
Speaker 1
Is that the bottom of it? Oh, yeah, yeah. So I got three. So this one is 72EE10, I think it's 0, M29F, one, F15053. Yeah. Yeah. Yeah. Yeah. It's 0754-30162-4-1. It's Jermel John-Baptiste. Jermel. John-Baptiste. It's spelled, so like, it's J-E-R-M- double E-L and then a I'm sorry
02:00
Speaker 2
Yeah, the bottom. Got it. Thank you. Let me just check on the exact, and you have three, right? Three new nodes. OK. So I'll just need to check on the exact, sir. While we wait, may I have your phone number in case you get disconnected? 162 419 0510. Got it. Thank you. How about your first and last names here, sir? I'm sorry. [silence]
02:00
Speaker 1
[DOWNWEIGHT] okay so J-E R M J-E R M but then the surname was then it's a dash, then it's b a p E T I S T Okay, it'll be my, oh yeah, it'll be my first name, so, um, Jale, J B at yahoo.com. Yeah, yeah um yahoo yahoo yeah yahoo.com Yeah so
03:00
Speaker 2
can you repeat the first name, sir? Got it, thank you, sir. How about your email address? sure. The email associated with your account. Last name. Gmail.com. Yahoo.com.
03:00
Speaker 1
Oh, I looked at it because I had the old ones. I had the old ones and I was able to like decide on okay, what what would get, maybe a bit more wi-fi, what had priority and wanted to kind of set the same thing up with this one and then
04:00
Speaker 2
Okay, so I was able to check Sir or to confirm you are using a Wi-Fi 7 SPNM 6-G-Ana-SPN, sorry, SPNM 60 from Community Fiber. So Sir, unfortunately this unit Sir is not compatible with the linksys app. What it uses Sir for the settings is its browser settings. No worries Sir, I uh I will walk you through how you can get through that page. And um, is there any specific um, settings Sir you wanted to change on your uh, on your new device? [silence] Oh yes, we can
04:00
Speaker 1
okay. So I can link everything goes on the browser. Okay. Yeah. they came today. yeah, today. Yeah. at back.
05:00
Speaker 2
okay sir you get that one sure it's just that you can use the app also the browser settings y shopping yes yes you're on a browser because this divisors not anymore compatible with the app anyways okay let me just confirm you have three of these new devices sure right okay got it thank you when did you purchase this node or what was this installed today okay okay okay okay okay so yes sir we will go ahead with with troubleshooting and may I know sir you mentioned you have a computer right is this a window sir or a mac computer a mac computer okay so
05:00
Speaker 1
No, it is. Yeah, it is. It is connected. Yeah. [silence] Yeah, I'm on the browser. Yeah. [silence] Say again, 192. Yeah. Okay. [silence] Yeah. So it's asking again for the router password.
06:00
Speaker 2
Sure, your computer is connected to the Wi-Fi network of your new Linksys device. It's connected. Okay, that's good. Open the browser. Yes, okay. On the address, marker, please type, yep, 192.168.1.1. 168.11. Okay. So by default, sir, the router password [silence] Okay, so it will ask you for the password for the router [silence] Okay, and the password is admin, A-D-M-I-N. Password is also admin, A-D-M-I-N. [silence] Okay, and once you do, so you can After that, you would see the router UI. Okay, so for the guest internet [silence] Okay, you will disable the guest internet. You will add a password for the guest wi-fi, if you didn't have one. Or if you have one, you can change it now. [silence] Okay, so you will enable it [silence] okay, then you will also set up the nightly shutdown. [silence] Okay, so after that, you will restart it. [silence] Okay, then you will see all of the LED will shut down. [silence] Okay, so you connect now your computer to the new Entro, Entro router [silence] Okay, then you can go to the on the EPI browser, please put 192.168.0.1. [silence] Okay. The default, password and user is admin, A-D-M-I-N. Once you do that, you will see the UI. [silence] Please do click on ethernet. [silence] Then select [silence] This is [silence] okay, now you see it's connecting [silence] Okay, so now you can connect now to the Entro. Ethernet number two. [silence]
06:00
Speaker 1
Yeah, which is the the Wi-Fi? yeah, I did that uh. okay, um, yeah. let's show us we correct. uh, okay, uh, Yeah, it's got the loading page where it says home menu support. It's done that, but then it's logged back out and sent me to the same thing and logging over with your router password. I I should be I don't know. I've got I've got one because I've got three. So the one down there's one downstairs, which is \is.
07:00
Speaker 2
Yep. Oh, OK. Is the other node already configured, sir, like the child node?
07:00
Speaker 1
the one upstairs I'm right now it's got the white light there's one in the front room that one's got a red light for some reason I've just seen it this now and the main one it was white as well but I haven't I haven't I think the guy said he did everything so I don't know if I'm meant to do anything to configure the child nodes yeah oh gosh
08:00
Speaker 2
okay, let's try to confirm. Oh, okay, you don't have access to the app, the interface. So, can you try using different browsers, sir. If you can use incognito or private window, let's try to use that first.
08:00
Speaker 1
I'm on a public browser. Yeah, yeah, it doesn't agree. Yeah. [silence] Okay.
09:00
Speaker 2
we've done the same thing. Okay. I'll just need to take note of that. One sure guess right now. Sir, we're actually having issues with the link, Danny's now. Um browser interface. Uh, might be sure. This is one of the affected devices, but I'll just need to check on that. Okay. Um, for now, sure. Let me just set your expectation that, um the possible troubleshooting that we can do for this is to reset your parent node and set it up again. Okay, just to let you know, sir, but for now, sir, I'll just need to check on if uh, [silence] Hello, sir. Hi, sir. Thank you so much for patiently waiting, sir. So, yeah, it seems that, yup, this is also affected with that concern right now. But anyway, sir, where are those other nodes right now, sir?
09:00
Speaker 1
You want me to take them out and bring them into same room? Okay.
13:00
Speaker 2
Oh, uh-huh. Okay. Okay. Okay, okay. So, yeah, uh, let's uh, bring those other notes here. Kindly get those notes and uh, put it on the same place where you have your main despite it. Yes, sir.
13:00
Speaker 1
Yeah, just connect to them. Yeah, they aren't.
15:00
Speaker 2
Okay. So please put this other two no, sir. Less than a meter away from the main uh, from the main node. Okay. So we will start with the parent nodes here. By the way, let me just inform you, sir. That this device? Or these devices you have from Community Fiber. These are pre-configured.
15:00
Speaker 1
[silence][noises] say that again, sorry. [silence][noises] after [silence] to say five minutes. [silence][noises] okay. uh yes. Okay, uh I'll see if it's any good. Uh need to get the node. [silence][noises]
16:00
Speaker 2
ield and has an ACS feature, which means after a hard reset, this node will go back to default and will automatically go online after just 3 to 5 minutes. Yes. 3 to 5 minutes. So after a hard reset, uh no need for you to do a configuration or a setup. It will automatically go online. So yes, let's go ahead and look for the reset button between two links of parent nodes. Press and hold the reset button for 15 seconds.
16:00
Speaker 1
Yes it's in 15 seconds now. okay and the same 15 seconds on those. okay. [silence] yes. [silence]
17:00
Speaker 2
Okay, yes, sure. So while we wait, sure? Please do the same resets on the other two nodes. Yes, for each node, sir. All right, let's talk about, you know, that. Okay. All right. Yes, sir. Okay. Okay, uh, are we all reconnected? Okay. [silence] All right. Okay. Alright. Okay.
17:00
Speaker 1
Yeah, [silence] yeah, [silence] Yeah. Okay. Yeah. [silence]
18:00
Speaker 2
okay let's just wait for this node to be back to defaults here the light on top of this node will go to solid blue but the parent loads here after it to see three minutes it will turn back to solid white okay so let's just give it a time please let me know okay thank you
18:00
Speaker 1
So, the main one, the main one's got one, white, and the other two are the solid blue,
19:00
Speaker 2
Okay, that's good. So since you have already have a white lights here on the top of your parent node, go back to the settings of your computer. Make sure sir that your computer is connected to the wifi name of the parent node. Yes. [silence] Oh, okay, that's good.
19:00
Speaker 1
Uh, no. So, uh, this will cost, the cost. But, um, can't be more than 20 bucks. I'll throw in, um, a 20, um, on top of that, uh, remove it, right. So, you know what the cost should be. Okay, he I think, yeah, I've disconnected to it not on my laptop. Okay. Um, Nice, not close. Can you Oh, yeah, so it's just asking for the password, the router password again.
20:00
Speaker 2
Okay. Yes, that's good, sir. So let's open the browser. If you have the previous browser open earlier, sir, close it and open a new one. Okay. So same numbers. [silence] Yes, sir. Yes, sir. So let's type in the same browser password, sir.
22:00
Speaker 1
, it has two yet has the 2. for 2.4 ban and five ban toggled on and i guess wi-fi is well. So i think it's gone to the home page. Oh, let me check it. Yeah, they're still they're both blue and the main one's white. Yeah, Yeah, I've clicked it.
24:00
Speaker 2
Okay, tap on the menu button. You will see in like I'm sorry sir. Yes, the menu button sir, the upper part. And then once you tap on the menu sir, you will see in, uh, like, I'm sorry, sir. How's.
25:00
Speaker 1
Yeah. Yeah. Hello. Yeah. Okay. Plug mass note into power. Okay. [silence].
26:00
Speaker 2
[KEEP_UNCERTAIN] Okay. Oh, sorry, sorry. Yes. Yes. [silence] Okay, um, just, uh, because that was kind of, uh, the answer. You answered him, then he said, "Okay, cool." Like, to make sure we're talking about the same thing. Cool.
26:00
Speaker 1
Yeah, one has no, one's gone white and it's flashing but it's blinking white, the other one's still blinking blue, and the main, the main node is blinking white as well. All right. [silence]
27:00
Speaker 2
oh, yes, yes, that's budding up, sir, just give it three to five minutes for this node to connect on your child note of uh study lights, okay
27:00
Speaker 1
I actually have a question quickly with, um, the setup. So after it's set up, because I didn't realize at the time that it's, um, a dual band and not a triband, because I think it'd be better for me to have a triband because I have specific, um, devices that would be better on, uh, like a 5 for itself. But is there a way for me to change it to a tri? Because I have three done loads. Is there a way that I can have split the devices onto a specific ones so they don't take up too much. So they're not all fighting for the same space on the same bandwidth is that makes any sense? Hello? Yeah, I. I So the question I have is because it's a dual band um Wi-Fi Wi-Fi system. So I didn't know it was I thought maybe I might get it try but because of the dual band is fine. But I was wondering is there a way to put specific devices onto onto different bands or something so they don't they're not all fighting for the same space. [silence] [KEEP_UNCERTAIN] Look, if I had a drive, man, it would have been a lot better, because some, some are better, I think, is the five, but because this one only has two, they're kind of fighting for space, is there a way I can split stuff, where they're not fighting for the same space at the same time? Hello? So, because it's, um, a dual drive, and not a a trit-band, tri-bask if it had the price that I have but I didn't know it was going to drive and
28:00
Speaker 2
huh I'm sorry, uh, just hold on for a minute, okay? I just need to fix on my um headphones hello Hello. Ah, yes, sir, sir. Sir, I was not able to clearly hear what, uh, you just said. Can you repeat that one, please? Hmm huh
30:00
Speaker 1
Yeah, it's just that they're all sold out. I've just come upstairs and it shows them on the screen on the computer. Yeah, so at the moment so I could click next. So, yeah, I'm on the menu page. uh. [silence] I popped upstairs.
31:00
Speaker 2
Yes, yes sure, you can, you can. That's under that will be on the same settings you have right now, but let me just confirm for sure. Um, how is the child node share? RM. Do you now have that, that's good? Yes, sir. Okay. So for that concern you have sort of that question, you have, um, are you still able to get to the settings of your license node? Yes. On your computer? Uh, yes. okay, so go to menu again, sir. And.
31:00
Speaker 1
Yeah. Yeah. It's on. Okay. Yeah, yeah. Okay, so I can change the name. Then how do I I want the children to and the children... Sorry. How do I have specific devices on? Yes. Specific ones. [silence]
32:00
Speaker 2
go to incredible Wi Wi-Fi. okay. under incredible Wi Wi-Fi starr, you have quick setup. is it currently on or off? it's on. okay. if you turn it off starr, you will then have an option to split 2.4 from 5 gigahertz. okay. so, yes. for you to um, separate the networks here, what you need to do is just uh, change or add an extension to either 2.4 or 5 giga hertz. or if you wanted to totally change the name starr, that will be, that will be okay. [silence]
32:00
Speaker 1
[KEEP_UNCERTAIN] for instance I have check off the thing I have I have something called a nano leaf so basically they are lights that are on the wall so that they're lights that are on the wall but then the issue with those is sometimes because they can kind of go on and off because because it's fighting for the same bandwidth as say say my smart plugs and if I had the tri-band I would have had them on a separate bandwidth and it would have been fine but it's just sometimes because they're fighting for space those nano leaf sometimes can kind of go on and off and they're not always stable the stability of them with the with the because so that's something that is there a way that I can kind of have them on a maybe I don't know if I can have them on separate nodes because we have three and I've done if that's the thing where I can kind of separate them from Transcribing this audio from the left channel. Output only the spoken words, no labels or timestamps. If there is silence or no speech, output only: [silence]
33:00
Speaker 2
OK. Can you give me an example, sir, of a device that you wanted to put in a specific. Oh. Mm. Mm. Mm. Mm. Mm. Mm. Mm. Mm. Mm. Mm. Mm. Mm. Mm. Mm. Mm. [silence]
33:00
Speaker 1
on other devices. So it doesn't lose its stability. Yeah. Okay. And then you said the 5 is mainly for short distance.
34:00
Speaker 2
Smart plug usually only connects to two point four Sir. If they will be connected to five gigahertz, they will really have issues especially this five gigahertz is just for short range. So my suggestion sir, you can separate the Wi-Fi name of your two point, your 2.4. Make sure that the app of the device or the phones, sir that has the app for the smart plug only connects to 2.4. So they will only stay connected to 2.4 which will provide more stable connection. Short distance, Yes, sir. 2.4, sir maximum speed for this one is only up to 100 MBPS but then it has a wider coverage. Five gigahertz, I
34:00
Speaker 1
Okay. Okay. Okay. Wait a second. No. No. Okay. I still have another question. And I think what you said makes sense. So, if, is it, so I have, so with the nose, cuz cuz I am, am I allowed to now in a minute, take, take the nose back into the, into the rooms, move one back into the front room? Cuz if I can move them back, cuz I have one thatthat was up this upstairs. So if I can bring it back upstairs, it'll be, it'll be in the same room as my um, my Nano leaf and a few of the other, a few other devices. So if, if it's in the same room, really, am I able to.
35:00
Speaker 2
300, it depends on what year subscription. that will be half of the speed if you have 500 you'll be able to get maybe 300 Mbps for Wi-Fi but this is only for short range in the case that um in the case that you will um go further uh you might be disconnected to the Wi-Fi or [silence] Huh? Huh?
35:00
Speaker 1
Put those ones on the 5 gigahertz because it's in the same small room and then everything else, maybe if it's downstairs, it's on the 2.4.
36:00
Speaker 2
... uh, you can sure but... let me also inform you that some of the devices right now are smart devices. if they detect a faster internet connection on 5 gigahertz, they will stay connected to 5 gigahertz without you having to configure it on that specific setting. [silence] M call okay. But for those devices or like smart blogs, you just need to make sure that you have a separate 2.4 because they will only stay connected to 2.4 or they will be able to get um more stable connection on 2.4. [silence] For changing the Wi-Fi name, sir, uh, what you need to do is just tap on the pen icon and [silence]
36:00
Speaker 1
what icon? uh... is that on the uh device or on the app? uh oh yeah, sorry. No, I see I see that. Okay. And then... but okay. And then the the the app the app doesn't work. this for for this device. Okay. And then
37:00
Speaker 2
The pen icons here. Oh, on the user interface, on the Wi-Fi, Oh sorry, uncrippled Wi-Fi. Yes, sir. Unfortunately, for Wi-Fi 7 cognitive devices, the app is not compatible. Anyways sir, we already discontinued the app as well. So for other devices that is before compatible with the app, those will also be using an interface.
37:00
Speaker 1
on the app on the old one I was able to prioritize some some devices so some devices okay we give priority to this device with the Internet usage can I do that on the web face yeah so this device gets priority for using the internet so on the app you was able to do that so I gave it priority to some devices but I don't if you're able to do that on the web face okay okay that's fine then
38:00
Speaker 2
You mean reprioritization? [silence] Un-unfortunately ma'am, this device does not have [silence] does not have that feature. [silence] Okay. [silence] So yes
38:00
Speaker 1
Okay, I'll do that. All right, thanks for that. Uh, no, you've answered it everything. Okay, will do. Hmm, um, I think I should be right. I don't think, I don't think anything should happen. I think I should be right. If anything does happen, I'll um, I'll call back.
39:00
Speaker 2
You can now unplug this other note sure. Put it under preferred places, and just give it the so three minutes till we connect, and that'll be all good. [silence] Okay. You're welcome, sir. Any other uh concerns questions? Okay. Anyways, sir, you can call us back if you need further assistance. Okay. Or would you like me to stay on the line while you move the notes here? Or are we good to go? [silence] Yes. Yes, sir, of course. Um, just unplug, I'm sorry. Just plug in the nodes where you want to put this node and give it two to three minutes.
39:00
Speaker 1
Okay. Yeah. Okay then. I'll do that if I need to, sort it out. Okay, thanks for that. You too. Bye.
40:00
Speaker 2
for reconnect rest assured this will have a solid white light you can always go back to this page sir um you will see the node if it's added to your network that will be under the home and node okay thank you so much for your time sir and feel free to call us back we're up until 9 p.m. sir 9 a.m. to 9 p.m. yeah yes sir you're welcome sir have a good day and please stay safe thank you sir bye bye
40:00