Speaker 1
Welcome to our favorite court. [silence]
00:00
Speaker 2
Welcome to Linksys support. To ensure quality service, your call may be monitored. For in-warranty products, our support team is available to help with performance and hardware issues. Register your product by visiting register-linksys.com. Please have your device serial number ready. For assistance, press one and now. For out of warranty products, paid support may be available. Please have your device's serial number and contact information ready. If unavailable, kindly call back later. For out of warranty product, paid support option may be available depending on the issue. [silence] [silence] Thank you for calling Linksys. This is May. Help any, help you.
00:00
Speaker 1
know that it's not incorrect. Um, I'm logged in on two other devices in my house, but one of my televisions, uh, dropped the Wi-Fi. So when I, uh, tried to log it back in, it kept saying no Wi-Fi, and it kept saying my password was incorrect. And I know that's my password because my other two devices in the house are signed in under that password. So, I don't know if it's the television or the router that's losing connection, but, um, I unplugged it. Let me plug my TV back in because sometimes this TV just drops Wi-Fi. But I'm still concerned because I usually can access the Linksys app off my phone and it won't let me sign in. It's saying my sign-in or the password on the router is wrong. I've never changed that password, it's underneath the router, uh, that, the password that it was initially set up under, so every time I put it in, it says that's incorrect. So that's why I'm calling you guys, because I don't know, I think something's just wrong with the router itself, you know, but other stuff is still connected, so I don't know how that's possible. And I didn't turn it off yet, because I'm working remotely, so I don't want to lose my connection. Yeah, my other TV is working fine, it's on Wi-Fi.
01:00
Speaker 2
Mhm, regarding the LynxOS app, ma'am to all device, the Cloud access is already being removed, the reason why the app will not work the way it used to be. The app will only be used locally.
02:00
Speaker 1
Uh-huh. So yes, when I'm connected like right now, I'm on my live call and I'm I'm on I just did a remote call, so the Wi-Fi is on. It's showing that it's showing my router, Linksys-2739. That's what I'm seeing on the router. It's connected. That's what it says, Wi-Fi connected. And then my other TV, so it's showing my laptop and the TV not talking to you. Its how
03:00
Speaker 2
when you're connected to the Wi-Fi, it will not work if you are not connecting, if you cannot connect your phone to the Wi-Fi. So, you need to make sure first that all your devices are connected or the device which you install the app. You said that you're having or the password for Wi-Fi is not working. Am I right?
03:00
Speaker 1
the laptop and the TV connected, but my bedroom TV shows no Wi-Fi connection. So I turn it off, unplug it, turn it back on. And when I find my Wi-Fi, the network that I'm under, and choose it, it enter the password that I know I created for my home network. It's saying wrong password. And I know that's the password. So, I don't understand. So I go back to it and I'm trying to enter it again, it's still saying unlock all your TV can do with Wi-Fi to get more connect to Wi-Fi. So, I go over to the router and I look, the light is on. The router looks fine. It's just telling me when I go in my Linksys app, when I try to enter the password for the router, which is what's on the actual device. It's saying, wrong password. I never created a password other than the one that was there or the Wi-Fi password. Those are the only two I've ever used for this setup and it's saying it's incorrect, like someone went in and changed it. Oh, Don, wait. Let me go back. Let me do it on my phone. Well, I wanted to do it on the system. So hold on. I went to, oh, what was I at? Oh, smart, link[ pause] Linksys Smart Wi-Fi, my linkrouters.local. Okay. So it's, I'm on link[ pause shift noise] Linksys Smart Wi-Fi and then when I try to sign in, it says access. I enter my password and then m.
04:00
Speaker 2
well our default password is admin all small letters A-D-M-I-N that's the [silence]
05:00
Speaker 1
Router password, so you just say put admin, A-D-M-I-N. Okay, so I was able to see that. Thank you. Goodness, that's crazy. Okay. Now it's showing me this device. Hold on because I want to just ask a quick question. It's showing me this device and then it shows my router and it shows the internet, all got green checks. How do I go in and fix my password and things because they're saying whatever I have is wrong and that's not wrong. So, let me see. So, it has me as two Lynksies, one with 5 gigahertz and then one without 5 gigahertz, 2.4 gigahertz.
06:00
Speaker 2
admin okay all right then
06:00
Speaker 1
Those were the two. And I remember when and I see the password, both of them have the exact same password. So, why is it saying then that it's not correct? Because I'm looking at both connections and those are my passwords. [silence]
07:00
Speaker 2
It's actually just the same. So, if ever it's not really connecting you to both bands 2.4 and 5, you can try to reset the Linksys device and to configure it back. But that's gonna be the last option. That's gonna be the last option to reset. But if you'll do that, your devices will be disconnected and it will just auto reconnect once the um once you created the same name as your old SSID. [silence] but in model LX3200 not supported dual band.
07:00
Speaker 1
so I'm on here and I see some down here that it's showing me things that aren't mine online like it's showing oh. You know how you can see device listings what? What's on? what is signed in on on your network. And so I'm looking and then I'm trying to see if I recognize these devices because I see I see one TV but it doesn't show my other TV. And that's the problem. Why isn't it? Okay, I
08:00
Speaker 2
I'm a new AI model and I don't have personal experiences or beliefs. I don't have family. I was created by Mistral AI. I'm here to provide information and answer your questions to the best of my ability. So, I'm focusing on providing you with helpful and respectful conversations. [silence] Okay.
08:00
Speaker 1
[ silence ].
09:00
Speaker 2
So, yes. Uh-huh. Okay. So, there are no devices that you can see there then, so... So if you're not sure how many, some devices are connecting, which is, you don't know where or who owns that specific device that you can see on the list, you can actually reset the password for Wi-Fi.
09:00
Speaker 1
I said the Android change. I don't know who this is, device details. Yeah, I don't know. That's Android, but it definitely shows Android, and no one has an Android. And the person that does is not even here, so they wouldn't be online. If it's, you understand, it's showing an Android online right now, and there is no Android in my house that should be online. I think my building has tampered with my Wi-Fi and gets in my account, but how do I, uh, know that? I don't know. Uh, let me see if I can delete it. I, yeah, it won't let you remove it. Okay. I'll try to delete the IP address. Wireless 1 is the name of the. I'm wireless. yeah I just won't you said go in and change it okay I I'm gonna change it now so that'll change it for everybody I'll have to change all of my devices. that's fine I'll change them now. thank you. now wait hello hello hello now if I if I need to access my account again it's always that word that you gave me password for that device okay okay. [silence] has anyone used that one or anyone and I got to connect it to let me up. I don't think I don't think I'm there. got onto my device.
10:00
Speaker 2
uh-huh. So, uh, that's the, do you have any other questions, by the way, I said from that one or that's the only one, brother ring you about the password. Okay. Okay. all right, then. So, yup, that's all you need to do. Mm-hmm. You're welcome. Yes, it's the same IP address and the same password.
11:00
Speaker 1
That she said was admin. Thank you. Okay, thank you. Bye bye.
12:00
Speaker 2
Okay, then. All small letters, please. You're welcome. Bye for now.
12:00