V2 Rubric Detail — 93285708-7964-11f1-b…

Generated 2026-07-18 01:05 UTC

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Call Start
2026-07-06 18:00
Duration
58m 47s
Contact
Abe Khan
Issue Type
Router Setup
V2 Outcome
Successful Resolution
V2 Band
Developing

Agent & Case Context

Agent
Deneive Luar
HappyFox Case
#LTS00136025
Support Country
Other / Unmapped
Product Family
MESH SYSTEMS
CSAT
—
Sentiment Trajectory
—
Ticket subject: Reconfiguration_MX2000
⚠ Transcript quality flagged: the ASR/quality-validation pipeline detected and excluded unreliable transcript segments from grading (1 hallucinated segment, 2 too-garbled-to-score segments). Excluded from aggregate KPIs — treat remaining scores and transcript with caution.

V1 Rubric Scores

Resolution2.00/5
Accuracy1.00/5
Communication2.00/5
Protocol2.00/5
Efficiency2.00/5
Overall1.8/5

V2 Rubric Scores

Resolution5.00/5
Technical3.44/5
Communication2.50/5
Ownership5.00/5
EscalationN/A
Customer Exp4.29/5
Overall83.1% (+47.1)

V2 Grader Summary

The agent successfully resolved the issue by guiding the customer through a full node addition process, culminating in the child node connecting and appearing in the app with internet access. Despite minor technical ambiguities (e.g., 'pink' vs. 'purple'), the troubleshooting was logically sequenced, ownership maintained, and the customer confirmed success — warranting a 'Successful Resolution' outcome.

V1 Case Analysis

Customer reported child node stuck blinking purple. Agent instructed 20-second reset (incorrect), used 5-press method, misidentified blinking/solid pink as normal (invalid state), and provided wrong router IP (192.1161.11). Customer claimed node was added via app, but LED behavior (solid pink) contradicts KB. Issue not technically resolved.

Troubleshooting Steps
  • Instructed 20-second reset on child node (incorrect duration)
  • Performed 5-press method on parent router
  • Attempted web UI access using incorrect IP address (192.1161.11)
  • Used Linksys app to add node after invalid LED state appeared
  • Changed Wi-Fi name and password via app
Key Observations
  • Agent provided materially incorrect technical guidance: 20-second reset (should be 10–15s), pink LED interpreted as normal (no such state exists), and wrong router IP (192.1161.11).
  • No product model or serial number was collected, violating basic protocol.
  • Customer claimed resolution, but final LED state (solid pink) is not defined in any KB — indicates node was not properly paired.
  • Agent failed to validate correct LED behavior at any stage, allowing invalid states to be accepted as success.
  • Call contained loops and repeated resets without outcome validation.
Positive Highlights
  • Agent remained patient and continued troubleshooting despite repeated failures.
  • Attempted to use both the Linksys app and web UI for configuration, showing multiple access path awareness.
  • Guided the customer through Wi-Fi name and password change, which is a valid post-setup task.
  • Stayed on the call and provided continuous support, demonstrating persistence.
Agent Errors / Gaps
  • Incorrect reset duration: instructed 20 seconds (transcript [01:00], [11:00], [22:00]) — KB specifies 10–15 seconds for Velop Intelligent Mesh models.
  • Misidentified LED state: claimed blinking and solid pink are normal (transcript [07:00], [28:00], [52:00]) — no Linksys model uses pink; valid ready state is solid purple (Intelligent Mesh) or solid blue (Cognitive Mesh).
  • Provided wrong router IP: used 192.1161.11 (transcript [29:00]) — correct addresses are 192.168.1.1 or myrouter.local.
  • Failed to collect product model or serial number, preventing model-specific troubleshooting.
  • Did not verify that the child node achieved a valid operational state (solid white) after pairing.
  • Accepted invalid LED behavior (solid pink) as success, contradicting all KB references.
  • Did not confirm whether the 5-press method was appropriate for the customer's model (no model verification).
  • Gave contradictory access instructions — first used incorrect IP, then myrouter.local without resolving the security warning issue.

V2 Indicator Ratings

Resolution
R1 Met Issue actually resolved conf 95%
Child node successfully connected, appeared in app as 'congrats on the new note', customer confirmed both nodes online with internet access.
R2 Met Diagnostic thoroughness conf 90%
Agent performed resets, used 5-press method, attempted app and web UI access, guided through password reset, and succeeded in adding the node — a logically sequenced effort that advanced resolution.
R3 Met Correct resolution path conf 85%
Agent pursued best-effort troubleshooting appropriate for node pairing, used correct methods for likely Intelligent Mesh devices (5-press), and did not inappropriately limit support based on warranty status.
Technical Accuracy
T1 Met Technically accurate info conf 90%
Agent identified blinking purple as setup-ready state, reset the node, initiated pairing, and monitored progress — demonstrating a logical diagnostic sequence aligned with known symptoms.
T2 Partially Met Appropriate tools / resources used conf 85%
Agent used the Linksys app effectively and attempted web UI access, but did not leverage signal-checking tools or verify physical placement despite distance issues; tool use was partially appropriate.
T3 Partially Met No misinformation conf 90%
Agent correctly described reset and 5-press procedures for WHW/MX/MR series, but referred to 'solid pink' instead of solid purple (color variation), and gave unclear admin password guidance — minor inaccuracies unlikely to derail outcome.
Communication
C1 Partially Met Clear & professional language conf 85%
Agent maintained general control and guided steps, but inserted off-topic personal remarks (Philippines, July 4th) and had unclear transitions, reducing call focus.
C2 Partially Met Confirmed understanding conf 85%
Agent used plain language overall and adapted to customer’s pace, but occasionally used ambiguous terms like 'pink' instead of standard 'purple' and did not consistently confirm understanding.
Customer Ownership
O1 Met Ownership & empathy conf 100%
Agent owned the case from start to finish, performed multiple troubleshooting attempts, and did not transfer or abandon responsibility.
O2 Met Proactive follow-through conf 90%
Agent gave clear next steps (reset, wait, use app), set expectations for timing ('2–3 minutes'), and confirmed completion when node was added and settings changed.
O3 Not Applicable Closure confirmation conf 100%
This was the first contact; no prior history or handoff occurred.
Escalation Judgment
E1 Not Applicable Correct escalation decision conf 100%
No escalation was performed and none was warranted — the agent successfully resolved the issue.
E2 Not Applicable Escalation prep & handoff conf 100%
No escalation took place.
Customer Experience
X1 Met Customer effort minimised conf 90%
Agent remained patient, courteous, and solution-focused throughout, acknowledged customer effort ('you did all the troubleshooting'), and expressed appreciation multiple times.
X2 Met Tone & rapport conf 90%
Agent matched customer’s pace, responded to confusion promptly, and adjusted approach when app failed by trying web UI and password reset — showing active adaptation.
X3 Partially Met Overall experience conf 85%
Agent required multiple resets and interface switches, but ultimately resolved the issue without unnecessary repetition; some steps could have been streamlined, but effort was reduced overall by call end.
Call Transcript100 turns · 107 lines
Speaker 1
This is Lynxx technical support calling. This call is recorded for quality assurance. Please hold as we connect you to a Lynxx specialist. Hi, uh, sir. A are you there? Yeah, this is Dylan. Yeah, I don't know why we got disconnected, but anyway, I'm I'm back. Sure, sir, no problem. Okay, so what's the status of your child node right now? Blinking purple. All right, so let's uh, let's proceed in resetting your child node. All right? The child node, sir. Yes, the child node. Let's reset the child node. So, to properly reset it, you just have to press and hold the reset button for 20[whispering][silence]
00:00
Speaker 2
Yes. Yes. we got disconnected. Yes. thank you for, thank you. thank you for calling back. It's blinking purple.
00:00
Speaker 1
Press that at hold the reset button for 20 seconds. All right. Did you already reset it? Yes, sir. Let's reset your child nodes. All right, so press and hold the reset button for 20 seconds. All right. Okay, so once the light comes back, you can release the reset button. All right. All right, just release the reset button. okay so let's wait for it at least two minutes until it gives us a purple light indicator. All right. let's give it some time.
01:00
Speaker 2
It came back and I released it. okay The purple is blinking now.[silence]
02:00
Speaker 1
What do you want me to do? It's now on setup setup mode. So all we need to do now sir to add it to the network, is um it is uh we're going to perform the the five press method. So on your parent node, so let's go to your parent node your main router, the one that is connected to the modem. Yes. The the main one. Um, yeah, preferably in your main
03:00
Speaker 2
genotypes.
03:00
Speaker 1
Alright, that's just counting. Right, at the same time, you're pressing the reset button of the reset. Yeah, just like a normal counting. Alright, so let's give it some time. Is it flashing? Okay. So it's now on yeah, it's now on appearing mode, so it will try to look for the available child node and it will automatically add the child node to the network.
04:00
Speaker 2
OK. OK. I'm there. one, two, three, four, five. the blue light is. yes flashing blue.
04:00
Speaker 1
Okay. Mm- hmm. And how about the child node? Okay, that's a good indication, sir. It means that that the child node is now communicating with the parent node. So let's just wait for it to be added to the network. All right. Yes. Oh, yes. That's that's what I told you earlier uh the manual adding of child node without using the Linksys app or the web interface. So it's one way of adding the child node. Yes, sir.
05:00
Speaker 2
Okay, now the parent is solid blue. The child is... Blinking pink. Okay. So that five times brings the the parent to, uh, to the pairing mode, right? I see. It's still the same. The parent is blue, the other one is blue.
05:00
Speaker 1
All right, sir. No problem. Uh it would take at least two to three minutes for the child node to be added. So just give it some time. Uh, actually we can try wirelessly. Um, actually the uh, the child node would still connect if it's uh, like 80 feet away, but we don't really recommend it. [silence]
06:00
Speaker 2
OKAY.
06:00
Speaker 1
anyway, uh, let's let's um, wait for it to be added first. solid pink. Yeah, that's a normal light indicator, sir. So it will be back again. I mean, it will turn back to solid blue again. So let's wait for it.
07:00
Speaker 2
O.K. now both of them. O.K. it went to, both of them went to blue and now the child is solid pink, not blinking anymore. Yes, it went through both of them to blue and then solid pink. O.K.
07:00
Speaker 1
It's uh blinking pink now. Again. I see.
08:00
Speaker 2
It's blinking pink now again. Yes, right.
08:00
Speaker 1
blinking pink [silence] all right [silence] let's give it more time [silence] All right. Um, it seems like your child node isn't connecting. So, we're going to reset it again. Yes, sir. So press and hold the the reset button for at least 20 seconds on the child node. Okay? All right. Okay. So,
09:00
Speaker 2
you want me to reset again? I just pressed it. Yes. The light is off. [silence]
11:00
Speaker 1
all right you can release the reset button now sir if the light went back. mm hm that's the normal light pattern. so now sir let's use your computer. I'm sorry. yes sir
12:00
Speaker 2
Should it come on by itself or I have to release that? [silence] No, the light is the light was off and I released that and again it is it is gone? [silence] Okay, but I have to go away from this too, is that okay? Hello? I have to go to the other room, so I won't be near the
12:00
Speaker 1
no worries okay so is it connected to your main router is your computer sir connected to your main router like the the default setup um okay um can you double check if it's connected directly to the the main router the Linksys uh router not on
13:00
Speaker 2
you need. okay. i am at the computer. what do you want me to do? yes. no, it's it's directly connected to the main uh modem and the main router.
13:00
Speaker 1
the modem so that we can access the web interface. Yeah. Is it connected hardwired or to the Wi-Fi?
14:00
Speaker 2
What? You want, you mean under Wi-Fi or because this is computer is connected with the internet right directly to the internet. Hard wire if If you want why I, I can do I can go on my phone if you want on Wi-Fi. The computer is connected directly to the main modem not the link is.
14:00
Speaker 1
access router, can you connect it? So, So your modem. Uh uh, so your modem, sir, is, I mean, your link is router, your main router is connected to the modem Like 30 ft away. Oh, I see. I see. So, I see. So there's no way for us to connect your computer. All right, so let's just use your phone instead. [silence]
15:00
Speaker 2
Oh no I can't I don't have a wire from here to there I don't have a wire the Ethernet wire from here to the link is over there that's I told you it is about 30 ft 40 ft away the computer is about for Right. Yes.
15:00
Speaker 1
Mhm. Let's connect your phone to the Wi-Fi.velop setup. Alright. Do you have a the link this app on your phone? Okay. Alright, so you're already on the dashboard? Okay. Alright. So here's
16:00
Speaker 2
Okay. It is, it is connected to a, a well of setup. It is connected to that. Yeah. Yeah, I have it. Okay. I am connected. Says dashboard well-of-sul-tuk-935 is
16:00
Speaker 1
What we're going to do sir, um let's click or let's tap on the the three lines on the upper left corner. And then go to the bottom option. There's set up a new product there. Yes. You tap on that and then tap on add another node.
17:00
Speaker 2
Okay. Device Details, Safe Browsing, Wi-Fi, Yes, Accessibility, Speed Priority, Notification, Advanced settings, My Account, help, set up a new product. Oh, Wait, wait, wait, wait, it says your device has no internet connection. I don't know what happened today. Let's try again and I can't go back. Okay. Here it links to this.
17:00
Speaker 1
Okay. Can you go near the where where the parent node is all right?
18:00
Speaker 2
Sorry, I heard something. I'm not sure what, say that again. So 1, device, yup, run over, I am here. Oh the light went off. Oh, that's weird. Oh hello there, can you hear me? Good, can you see me? Great, yeah, we can begin with this.
18:00
Speaker 1
on the parents node okay all right no problem so let's just wait for the child node to turn pinkish red light or purple light okay let's give it some time
19:00
Speaker 2
a connection somehow. Okay. The light is blinking blue. No, the parent is okay. The child was the power connection, power connection, they got, got loose, so the power was off. It's blinking blue.
19:00
Speaker 1
all right. blinking pink okay
20:00
Speaker 2
Okay. The child Osprey, Ruby will become a juvenile. The child has completed the maturing process, and changed color, becoming more of a rust color.
20:00
Speaker 1
did it turn solid? [silence] it should.
21:00
Speaker 2
K uotd go to solid.
21:00
Speaker 1
Okay, how about we reset it again? Yes, reset the child node again. So press and hold the reset button for for 20 seconds. Okay. Uh you wait for the light to go back. All right, so you can release now.
22:00
Speaker 2
Reset
22:00
Speaker 1
Solid pink. All right. So let's go back to your links up sir. Um, no need to refresh. Uh let's go to the three lines on the upper left corner.
24:00
Speaker 2
[silence] okay, now turn to almost solid pink. Okay. The silly says one device. Shall I refresh somehow or not?
24:00
Speaker 1
Then select, select, yes. And then tap on, set up a new product. All right, and then tap on add another node. All right. All right. Mm-hmm. Mm-hmm. Okay. Alright, so just wait for it. Mhm. Can you ensure that your Bluetooth is turned on? Like that. Alright um. How about we force close the Linksys app? Yes. Force close the Linksys app.
25:00
Speaker 2
child knot. Do take up to a nano. It says we didn't find any notes. Try again. That shoot. Why already use Bluetooth? Bluetooth is turned on. Yes. Horse clothes. Okay. Let me close all. And then again go to LinX is apt.
26:00
Speaker 1
uh-huh what are uh what are the other options there? alright [silence] complete setup [silence] but your parents know this show [silence]
27:00
Speaker 2
Ready to complete setup. This is what came ready to complete setup. And like say complete setup. Complete set up or I don't want to continue set up. Doesn't go. Oh, allow location access. Yes, location access is enabled. Please wait. Your network, we didn't find any note. Try again. What shall you do? [silence] Ready to complete setup. Ready to complete setup. Setup, and I say complete setup. Complete setup or I don't want to continue setup. Doesn't go. Oh, I lower location access. Yes. Location access is enabled. Please wait. Your network. We didn't find any note. Try again. What shall you do? [silence] Ready to complete setup. Ready to complete setup. Setup, and I say complete setup. Complete setup or I don't want to continue setup. Doesn't go. Oh, I lower location access. Yes. Location access is enabled. Please wait. Your network, we didn't find any note. Try again. What shall you do?
27:00
Speaker 1
[silence] Okay. Okay. Uh by the way, sir, what's your what's the make and model of your phone? Are you using uh an i an i an iOS? Okay. And what browser did you open? Okay. All right. So, um on the browser, sir.
28:00
Speaker 2
[silence] Yes. The parent is solid blue, the other one is the child is solid pink. [silence] The browser on the phone. Okay. I open that. Android. Android. Chrome. Google. [silence]
28:00
Speaker 1
Yeah sir what's showing on your screen right now?
29:00
Speaker 2
Okay. Okay.OK, 192.1161.11. Okay. Links is opened. What? Why am I getting a warning when I try to access my router setting in a browser?
29:00
Speaker 1
Okay, just hit on continue. Silence. pay. All right, sheet on advance. Yes, sir. Silence. Okay, just hit on continue. Silence.
30:00
Speaker 2
Your connection is not private. Continue. OK. Proceed to One Wire. OK. Keep your WiFi handy. OK. Continue. Frequency. Smart WiFi. OK. Again, it goes through the same thing. Continue. Frequency. Smart WiFi. Again and again, go back to the same page, I don't know why.
30:00
Speaker 1
You're back to the same page. Okay. Can you see... Can you see, like, two photos of a phone? Okay. Can you... Can you tap on the phone twice? The photo. Okay. So, enter your admin password. So, by default, your admin password is a, d, m, i, or lower-case.
31:00
Speaker 2
Yes. Keep your Wi-Fi handy. The Link Systems app puts the ability to manage your Wi-Fi at your fingertips. Continue to Linksys. And it goes to the same page again. I don't know why. Yes. I did. And it says sign in. Okay.
31:00
Speaker 1
No need for the uh mail address. Did it ask you for the router password or email and I mean username and password? Oh. Okay I see. Um is there an option for user to log in locally like for local access? Can you check if there's like um a where I mean um an option there that says for local access. You don't see it yet?
32:00
Speaker 2
Email address. I have to put my email, right? E-A-M-L, address, and password. Sign in and email and password. I don't see that. No. Click here. Let me go there.
32:00
Speaker 1
We can do that. Okay. How about we log in using your account?
33:00
Speaker 2
for a yahoo.com, signing in. [silence] Email address for a yahoo.com, signing in.
33:00
Speaker 1
yeah um it seems like there's an issue with uh the the logins using email and password um how about this one so uh let's go to the address bar again and instead of the 192.168.1.1 we'll we'll use a different address all right so you type in http colon double forward slash my router
34:00
Speaker 2
an error occurred. I don't know what is that. Okey. Okay. Go ahead. Okay. Okay. Okay. Silence
34:00
Speaker 1
.t local (Okay) And then look for a continue
35:00
Speaker 2
Okay. Okay, it goes back to that, [silence] "Linksys why am I getting a warning when I try to access my router?" [silence] Enter in the browser? Continue. [silence] Your connection is not private. [silence] Okay, that's the [silence] Okay, so we're going back again. We're having the same issue, [silence] [silence] That's clearly not working. [silence] Okay, I'm getting the same thing, the two forms showing, [silence] So it's not a good idea to continue. It's definitely not safe. [silence] All right, that clears it up. [silence] Now we just need to figure out how to access the network settings. [silence] Rockets, [silence] [silence] deactivating antenna.
35:00
Speaker 1
got it Okay. Okay. Okay Step on the phones again. Felt asked for your email again? okay um just to confirm with you sir is your browse on desktop mode okay can you set your browse into desktop mode
36:00
Speaker 2
and the logo Linksys logo let's say continue no it goes back again to continue it doesn't move on the phone email address you want me to sign again yes [silence] not sure let me check [silence] [silence] [silence] this top mode stock size [silence]
36:00
Speaker 1
okay so you're looking at the router password right okay so okay you can create your admin password now I see have you tried using admin all lowercase as the password yes all lowercase
37:00
Speaker 2
it says it went to reset admin password right enter recovery key there's a picture at the bottom of there no I haven't done that admin submit invalid characters oh the age oh I'm talking to do
37:00
Speaker 1
okay let's try to reset the password yes yes sir the recovery key is underneath underneath the linksys device the parent node [silence] the recovery [silence]
38:00
Speaker 2
came, admin or lowercase, admit. Same thing, invalid characters. five digit key, well, it's very recovery key, is same recovery key, let me see, that is okay, I have it, recovery key of the which one, child or the parent? The parent node is one, go. Create, uh, new admin password and hint.
38:00
Speaker 1
All right, it should ask you for a password, new admin password. So you can create a new admin password. Just follow the instruction there. That's the password, that's your admin password. So that will be your password in logging in to the router settings. That's not your Wi-Fi password.
39:00
Speaker 2
This came in. This is the, what password? This is password for the Wi-Fi or password for my account. Okay. Your password must have at least 10 characters or punctuation marks.
39:00
Speaker 1
oh I see it's also yeah um it seems like there there's an issue there's actually uh an issue I'm sorry what mm-hmm yeah
40:00
Speaker 2
operator and lowercase one number oh I have to change my password to say unexpected error we have encountered an error so let's. I don't know why this is happening now. [silence]
40:00
Speaker 1
Actually, sir it would be easy if we can only connect your computer directly to the router but anyway um since uh we are unable to connect to the web interface due to the error. Um we can uh we can try using your Linksys app again. Oh, okay. That would be good sir. The wi-fi name. Okay. [silence]
41:00
Speaker 2
You know what let's wait for that later I call and I bring my laptop and connect it to to this one so this way we can do it but right now I don't have it with me. So for now Please help me check the Please help me change the the password the Wi-Fi name and the password instead of welcome setup 935
41:00
Speaker 1
Sure. Um, since we cannot access the web interface, we can use your linksys app in changing the Wi-Fi name and the password instead. All right. So, let's go to your um, your linksys app.
42:00
Speaker 2
the password that is the one under the unit let's do it let's change those i put my own password okay okay OP let me go there let me clear all of those and again go to link systems up it went to ready to complete setup
42:00
Speaker 1
Yes sir. Okay. Yes, we can try it. Let's try it. Okay. I hope so sir. [silence]
43:00
Speaker 2
But, we don't want to complete that, right? I don't want to continue with setup. Okay. So lock 935 is now it shows three devices connected to that. What is that? Maybe this time it works. You want me to try it? three dots, set up new product, add new. Next. node lights is on, looking for your child node. This could take up a minute. Hopefully, this time it does. Uh oh, now the-
43:00
Speaker 1
Okay, that's good. That's good to hear, sir. Alright, that's good to hear, sir. Uh huh. Hmm. Actually. Oh, that's good, that's good. So, let's just wait for it. OK. So let's give it some time. um, yes. um, you mean three devices, work? Yeah. Yes. Sir. OK. Let's give it some time. OK. All right, sir. So, uh, there's the progress. Let's just wait for it.
44:00
Speaker 2
From four to six minutes per child note. But why is it it's three? We only have two. The parent and the child. Maybe the phone. Oh, maybe the phone. It calculated the phone also as. Yeah, it's working on that. And the pink is blinking, and the hourglass is running. Looks like it's doing that. [silence]
45:00
Speaker 1
So, I'm actually based in the Philippines, sir. Yeah, sir. Um, right now, it's, um, it's already, uh, it's quarter to three AM. It's okay, sir. Um, I'm actually, uh, on graveyard shift. So, yeah, it's, um, and I'm actually already used to this, you know, uh, shift. So, I'm not really sleepier, I'm not sleeping at this time. No, no, not have to worry about it, sir. [silence] No problem, sir. So how did you spend your July 4th? Whoa. All right. I see. At least you spent your day very productive. All right. All right, so no worries, I give it some time. Oh, okay. All right. So… All right. So just follow the in-app instructions. So uh, the light indicator on the child node.
46:00
Speaker 2
every, every, week I said weekend, weekend, weekend and finally I, part of that ID. Okay finally the light is solid blue, oh turn to solid pink. Okay your net net work router, router, next. Go ahead and move your child node. Aim to keep them in a room apart about 30 feet. If needed you can check the signal strength in the app. And then I'll, shall I say? Yep. Shall I say finish or not yet?
48:00
Speaker 1
Hit finish if that the the if that's the I mean if that's what's showing on the app. Um we cannot move it yet sir if if it's not solid so I think we should need to give it more time.
49:00
Speaker 2
But the light is blinking. Shall I say finish or move that first? [silence] Okay, so I said finish. Okay. [silence] Dashboard. My laptop setup 935 is online. [silence] Internet okay. Devices is counting. [silence] two. Okay, and I want to put a guest access to this one with a different password.
49:00
Speaker 1
Sure, so let's go to your wifi settings. Again, let's tap on the three lines on the upper left corner. Then let's go to wifi settings so that we can change your wifi name and your password. [silence] Yes, you can just tap it and change it to your preferred wifi name. [silence]
50:00
Speaker 2
Okay. Wifi settings. Okay. Wifi name is wellops setup 935. Shall I change it? Okay. And the password. Okay.
50:00
Speaker 1
Sure. [silence] that you will be take down the Wi-Fi password so that you won't forget it? Yes sir. [silence] and then hit save. Yes sir. [silence] we will set it up.
51:00
Speaker 2
Okay. I'll make a note of that. Okay. I put that, shall I say go? There is no, oh, here. Save. Continue. Restarting your Wi-Fi. This could take a up a minute. I want to have a glass.
51:00
Speaker 1
All right. All right. Um for the both of them sir. Since your child node is connected to the parent node, all of the configuration done to the parent node will also be adopted by the child node. All right. And then let's go back to the settings.
52:00
Speaker 2
Okay, so that's good. Very good. That's how I want it, thank you. Okay, the parent device is solid blue, the other one is still pink.
52:00
Speaker 1
like a solid pink or a blinking. Solid pink blinking. Oh, okay. And then let's go to Wi-Fi settings. I'm sorry. I'm sorry. uh guest network. Guest network, I'm sorry. make sure that you have turned on the toggle on off option there.
53:00
Speaker 2
Let's go back. Yes. No blinking blinking. Okay. I am back on on the desk desk. Wi-Fi setting. Okay. Yes, Access. Okay. Wi-Fi name. Yes, Access. On. Abe. They do not. Okay, Wi-Fi password would be, I think that's what it is, so I don't always forget. Dave, this would be for both of them, right? So guest access looked good. Okay. I did. I am back to Dashboard. That's how it says one device, two nodes.
53:00
Speaker 1
Yes sir congratulations uh yes sir it would only shows one device since um we just changed the wifi name and the password right so probably those two other devices were disconnected to the wifi [silence] but uh can you tap on the node sir please can you tell me what's the status of the child node [silence]
55:00
Speaker 2
Are we correct on that? I see. Okay. Okay, so, on the notes, okay, it is the circle sort of moving, let me once it stops I'll let you know. Okay. It says, congrats on the new note. [ silence ]
55:00
Speaker 1
Mhm. All right. OK. Mhm.
56:00
Speaker 2
after setup your node needs a minute to settle in internet and then it says Router connected to internet source serial number. Let me see if it is the serial number of the serial numbers. yes. okay. The serial number of that and it is solid. The serial number that shows on the node is the other serial number, not the parent. Perfect So everything is connected. Very good. Thank you so much for everything. [silence]
56:00
Speaker 1
Yes, sir. Yes, so once you move the child node, you just have to wait for at least two minutes for it or two to four minutes or more, depending on the distance for it to connect back to the network. Just ensure that you're going to put it in an open area, so that it will not have any interruption in communicating with your current note. All right, sir. Yes, sir. You're very much welcome, sir. You actually did all the troubleshooting and I'm just here to walk you through and appreciate your time as well.
57:00
Speaker 2
okay, very good. I highly appreciate everything you did for me today. [silence] right.
57:00
Speaker 1
your, your patience and doing all the troubleshooting. All right, sir. Thank you as well. Have a great day. All right, sir. Have a great day and thank you for calling. Take care. Bye for now.
58:00
Speaker 2
Thank you. Thank you. Thank you. Thank you. Have a very nice day and and thank you so much for everything. Thank you. Thank you. Bye bye. Thank you. Bye bye. Bye bye.
58:00