V2 Rubric Detail — 935d7a24-70c6-11f1-9…

Welcome to links is support, to ensure quality service, your call may be monitored. For in warranty products, our support team is available to help with performance and hardware issues. Register your product by visiting register.lynxis.com. Please have your device serial number ready. For assistance, press one now. For out of warranty, please have your device's serial number and contact information ready. If unavailable kindly call back later. For out of warranty product, paid support option may be available depending on the issue. Thank you for calling lynxis. This is Ice. How can I help you? [silence] You're welcome.

Okay. Can you provide me the serial number of your router, please? This router. All right. So, let me verify again. The serial number is 45, C for Charlie, 10, M for Mike, 27, B for boy 0, 0, 1, 0, 2. All right. And this Lenexus router you have is model MR7500.

That's the model of your Linksys router. And this is the only Linksys Router you have, right? Can you tell me what the status of its light or LED? Uh, so that router has been reset if it's showing a solid purple light. Yes, because it's solid purple light. Um, for it to

Right. So you have done reset on this router, right? Because it's showing a solid, perfect light. Usually, when you do a reset on a router, it it its light will turn, solid purple. So that's a good thing. Because it means the router is still responding to its normal light behavior when you do a reset. So your router just needs to be set up again because your router got disconnected. Now, before we proceed on that, I'll have to create first a record. Uh may I have your name, sir? [silence]

All right. Thank you, Tony. Uh may I have your email address, Tony? [silence] So it's your first name tony@apacz.com. Yeah, tony@apacz.com. All right, thank you, Tony. So [silence] Tony, may I know who's your internet service provider? [silence] All right, thank you. Now, Tony, as I've mentioned before, your router got this [silence] connected and you have already done the reset already already, so we need to set it up again or re-configure your router and it's showing on our system that your router is offline. It's status is offline. So, Oh, we do need to set up again your router using the linksys app. If you have the linksys app on your phone, we can set up your router using the linksys app. Now, Tony before we proceed on that, I have to update you first on your router's warranty status because upon checking on our system, it shows that your router is already out of warranty. So, I could not provide you free a technical assistance. If you want me to walk you through the steps on how to reconfigure again your router, you will have to apply for a limited warranty service and this will take a span of

For the paid connect service, which will cost you $[REDACTED_PAYMENT_DIGITS] It's [REDACTED_PAYMENT_DIGITS] Are you okay with that? Okay. That's good. So I'm going to open first my tools for the payment transaction. Hold on. I have to set an expectation on you, Tony, that this paid connect service or paid support is a one-time non-refundable technical support and it's only good for a maximum of [REDACTED_PAYMENT_DIGITS] minutes, okay? By the way, Tony, may I know if you had experienced a power outage or an extensive [silence] electricity issue?

internet, uh, outage, prior to getting your router disconnected, uh-huh. Right. So, I'll post this, this call to add card information, okay? Tony. May I know what's the first name on the card that you're going to use. This is Tony. A-N-T-H-O-N-Y. Anthony. And your last name gum, gigs?

[silence] Hello Tony. All right, thank you for patiently waiting. Tony, I've processed an validation for the paid connect service and I've also sent the receipt or invoice of the payment. [silence]

to your email address. Okay, now let's proceed with setting up your Linksys router MR7500. Okay, I want you uh, since it's already uh showing a solid purple, so your router is already uh has already been reset, so it's ready to be set up. I need you to connect your mobile device to the default WiFi name of your router. The default WiFi name of your router is indicated on its product label at the bottom of your router. Okay. Usually it's Linksys or Linksys. Okay, once you connect to the wifi gwifi-nalu. The default Wi-Fi name of your router is [silence] Linksys or [silence] once you connect your mobile device to the Wi-Fi network, you need to type the address ISProuter.linksys.com on your browser in order to access the setup page of your router. Now, please, please tell me if you have questions.

Connect to that. Okay, you're connected. Open the Lynx app on your phone. Then tap Set up a new Wi-Fi Network if your phone is up, iOS. If it's an Android, select Launch Setup. Okay. Set up a new Wi-Fi Network or launch set up and then tap velocities and mesh routers. All right. And then just follow the onscreen instruction. Tell me what you see on your screen. if you don't understand. Okay, that's good. So, let's just wait. Your router is connected to your Cox modem, right? You're already connected it? Okay.

That's good, so let's just wait. Once, uh, your router detects an internet from your Cox modem, your app will proceed to creating a Wi-Fi name and password. [silence]

Sure. All right. Uh, sorry, Tony. Uh, okay. Uh, check on the, uh, Ethernet cable of your, uh, router that's connecting your cox modem to your, uh, router on the internet port. Because I believe there are five ports on your router for is Ethernet ports. And

The 1 is the internet internet port. OK. So , make sure it's properly plugged. OK. Then go back to your linksys App. and try again. Okay. Uh, can you check on your phone, on your phone WiFi setting, if you are connected to the default WiFi name of your router. It's correct. and the password is correct also. The default password. Now, I want you to turn off your cox modem. Turn off. Uh, there's a power switch on your cox modem.

turn it off, and then turn it back on. Okay, then unplug it. If there's no power switch on your modem, then just unplug its power cord adapter from the power outlet. and then plug it back. Yes. You have to wait for the lights on your Cox modem to stabilize. [silence]

By... By the way, uh, Tony, there's no issues with your internet provider. No internet outage. Or no downtime. Or maybe... Okay. Mhm. Yeah, let's just wait. Uh, if we still could not detect any internet from your modem, then it could be a hardware issue on your modem, or an internet outage. Maybe there's a downtime on your internet service provider. Yeah. [silence]

but we'll, we still have to check first on the app. Or if you have, if the app still says that, uh, it did not detect any internet connection. We could also use, uh, computer if we have a desktop computer, we could connect it directly to your Cox modem so that we could verify if there's really an internet coming from your Cox modem if we wired it. Still not finding it. Uh, despite, uh, the modem's light or internet light indicators are all solid. [silence] [silence] [silence]

That's your... So that is your Korg K-119U LED indicators. Hmm. So you're not sure about what the colors mean if they're online or not. Okay. Um what about your router? Or what's the status light? Is it still solid purple? Okay. And on your Linksys up, you tried again to connect. Okay. Um can you...

So it's still, the same, uh, result. Uh, it did not, I detect, your internet connection. Okay. Now, uh, let's do this, uh, Tony. Um, your router is still showing a solid, purple light. Correct? Okay, we're gonna use, the five press method, to set it up. Uh, as, it's the quickest, way to set it up and, by that, we will know if there is really an internet coming from your modem, because, once we do the five press method, your router light will turn, solid, blue, which means, it's already connected and online. So, to do, the five press method, Tony, you need to press, the reset button on your router, five times, within five seconds. [silence]

Yes, press the reset button five times within five seconds, so press release, press release, after five times, then let go. So let's wait. So when you press the reset button five times, it went red and then went back to solid blue, so it only means that your router is not getting any [silence] okay, so let's just wait, maybe it's still configuring itself. Hopefully, it it's light will turn solid blue because that's the indication that it is connected and online.

Okay. So, since it turns solid red, it only means that it's not getting any internet from your modem because a solid red, uh, light is an indicator for no internet connection. So, yes. And you can also verify if there's really an internet coming from your modem by using a desktop computer, just like what I've mentioned before. Connecting a desktop computer directly to your Cox modem. From there, you can verify if there's an internet connection because automatically,

as soon as an internet connection from your modem, your desktop computer will connect or access your internet. But if it doesn't, then it already means that there's no internet coming from your modem or your internet provider itself has an internet outage or service interruption on their end. Okay? Mhm. I see. Yes. So, there's no problem with your router because it followed its proper procedure when we do a reset and when we do the 5 s method. And even the app says that it did not detect any internet connection. So, it could only be a problem with the hardware of your modem or your internet provider.

If stuff doesn't happen, internet up. All right. So, contact your ISP, okay? All right. You're welcome. Thank you for calling Linksys again, Tony, and take care. Have a great day. Bye.