V2 Rubric Detail — 93b86008-70d8-11f1-b…

Generated 2026-07-18 01:05 UTC

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Call Start
2026-06-25 20:58
Duration
66m 25s
Contact
Nick France
Issue Type
Access Point Mode
V2 Outcome
Successful Resolution
V2 Band
Meets / Exceeds

Agent & Case Context

Agent
Eppie Lou Lagumbay
HappyFox Case
#LTS00134848
Support Country
United States
Product Family
MESH SYSTEMS
CSAT
Sentiment Trajectory
Ticket subject: Wanted to setup as a wireless bridged
Transcript quality flagged: the ASR/quality-validation pipeline detected and excluded unreliable transcript segments from grading (3 hallucinated segments). Excluded from aggregate KPIs — treat remaining scores and transcript with caution.

V1 Rubric Scores

Resolution3.00/5
Accuracy1.00/5
Communication2.00/5
Protocol2.00/5
Efficiency2.00/5
Overall2.8/5

V2 Rubric Scores

Resolution5.00/5
Technical4.06/5
Communication5.00/5
Ownership5.00/5
EscalationN/A
Customer Exp5.00/5
Overall95.8% (+39.8)

V2 Grader Summary

The agent successfully resolved the customer’s mesh setup issue by guiding through reset, pairing, and configuration steps, culminating in confirmed internet access. However, a technical inaccuracy occurred when instructing bridge mode while expecting extender functionality — a known configuration conflict. Despite this, the outcome was successful, likely due to the child node operating in wireless repeater mode independently. All other indicators were fully met with strong evidence of ownership, communication, and troubleshooting.

V1 Case Analysis

Customer wanted MX2000 to act as access point with Spectrum router. Agent incorrectly advised 5-press reset, wrong support URL (support.linxys.com), and confusing bridge mode setup. After multiple resets and reconfiguration, both nodes showed solid blue and customer confirmed internet on 5 GHz network.

Troubleshooting Steps
  • Verified Ethernet connection between Spectrum router and MX2000 WAN port.
  • Incorrectly advised 5-press method instead of factory reset.
  • Re-paired parent and child nodes.
  • Configured bridge mode and renamed 2.4 GHz/5 GHz SSIDs.
  • Tested internet connectivity on 5 GHz network.
Key Observations
  • Agent incorrectly advised 5-press method (not factory reset) at [27:00]; per KB, 5-press is for escalation pairing on MX/MR/WHW models, not factory reset.
  • Agent provided incorrect support URL 'support.linxys.com' at [66:00]; correct URL is support.linksys.com.
  • Call contained excessive loops, hold periods, and unclear instructions, severely impacting efficiency.
  • Customer eventually confirmed internet access, but resolution was not clearly validated or structured.
  • Agent confused bridge mode setup with access point functionality, leading to misdirection.
Positive Highlights
  • Collected model and serial number early in the call at [01:00] and [02:00].
  • Confirmed warranty status and collected customer contact information.
  • Eventually guided customer to a working network configuration despite missteps.
Agent Errors / Gaps
  • Incorrectly advised 5-press method as a reset procedure at [27:00]; per KB, 5-press is for escalation pairing, not factory reset.
  • Provided wrong support website URL 'support.linxys.com' at [66:00]; correct URL is support.linksys.com.
  • Failed to correctly guide factory reset; instructed 25 seconds but did not clarify it must be a continuous hold (not 5 presses).
  • Misrepresented bridge mode as the solution for access point setup without clarifying topology implications.
  • Repeatedly asked customer to repeat steps without confirming outcomes, creating loops.

V2 Indicator Ratings

Resolution
R1 Met Issue actually resolved conf 99%
Customer confirms resolution: 'It’s working… thank you, I appreciate your help.' and 'Yes, that one works.'
R2 Met Diagnostic thoroughness conf 97%
Agent conducts structured troubleshooting: checks physical connections, guides through 5-press reset, verifies LED states, confirms Wi-Fi visibility, and walks through local login and bridge mode setup.
R3 Met Correct resolution path conf 96%
Agent provides full best-effort support for out-of-warranty devices (MX2000s), offering reset, re-pairing, and configuration without dismissal.
Technical Accuracy
T1 Met Technically accurate info conf 97%
Agent identifies symptoms (blinking red light, no internet), asks about topology (Spectrum router vs. Linksys), checks connection method, and verifies LED behavior to determine root cause.
T2 Met Appropriate tools / resources used conf 95%
Agent appropriately uses local web interface (myrouter.local), LED status, and 5-press reset — all correct tools for mesh pairing and configuration; does not rely on unsupported tools.
T3 Partially Met No misinformation conf 85%
Agent correctly identifies 5-press method for MX2000, but later instructs to set parent node to bridge mode while using it as a repeater — a contradiction: bridge mode disables routing, preventing the node from acting as a wireless extender unless in Access Point mode, which was not properly configured.
Communication
C1 Met Clear & professional language conf 96%
Agent sets expectations, uses hold appropriately, maintains control during troubleshooting, and guides customer through transitions (reset → login → configuration).
C2 Met Confirmed understanding conf 95%
Agent uses plain language, confirms understanding ('Can you see the network?'), adapts to customer confusion about URLs and passwords, and avoids jargon.
Customer Ownership
O1 Met Ownership & empathy conf 98%
Agent owns the case end-to-end, does not transfer, and follows through on all steps until customer confirms success.
O2 Met Proactive follow-through conf 95%
Agent provides clear next steps: reset both nodes, wait for solid blue, access myrouter.local, apply settings, and relocate child node.
O3 Met Closure confirmation conf 94%
No prior history; agent does not re-ask information and builds on customer’s input about topology and device status.
Escalation Judgment
E1 Not Applicable Correct escalation decision conf 100%
No escalation was performed and none was required — issue was resolved within agent’s scope.
E2 Not Applicable Escalation prep & handoff conf 100%
No escalation occurred.
Customer Experience
X1 Met Customer effort minimised conf 98%
Agent expresses appreciation multiple times: 'I appreciate your patience,' 'thank you for your time,' and closes with warm regards.
X2 Met Tone & rapport conf 96%
Agent matches customer’s pace, uses affirmations ('mm-hmm'), adjusts explanations when customer struggles with login, and maintains engagement.
X3 Met Overall experience conf 95%
Agent avoids unnecessary repetition, uses known device info, and performs actions (reset, config) without forcing redundant steps.
Call Transcript98 turns · 107 lines
Speaker 1
Yeah. I'm having trouble setting up my extender.
00:00
Speaker 2
Welcome to Linksys support. To ensure quality service, your call may be monitored. For in warranty products, our support team is available to help with performance and hardware issues. Register your product by visiting register.linksys.com. Please have your device serial number ready. For assistance, press one now. For out of warranty products, paid support may be available depending on your issue. To hear more about your service option, please have your device serial number and contact information ready. If unavailable, kindly call back later. [silence] Thank you for calling Linksys. This is F.E. how can I help you? [silence] Yes, sure, can I have the um...
00:00
Speaker 1
Yes the model number is MX? Is that? Is that? Yeah. Yes, uh... Okay, it is 500D-016C29C116... Yeah. Yes. What? What? Yeah, I don't know, um, It's hard.
01:00
Speaker 2
I want you to know that I'm the model number and serial number of your extender. Oh, Okay. This is for a mesh router? All right. And can I have the serial number as well? All right. It's 0270291168. Correct. All right. So is this for initial setup or reconfiguration?
01:00
Speaker 1
Got to say, I just got a new router from spectrum. And I'm and I'm looking to extend it with my Linksys MX 2000. [silence] Well, yeah, actually what happened, I had I had two MX2000s. I do have two and I used I eliminated spectrum's router with an MX 2000 and extended with another MX 2000. I have two. I have two, yeah.
02:00
Speaker 2
Okay. Oh, I see. Okay. So you've replaced, this was working before with an old, with a different modem, right? From Spectrum. So you just replaced your modem. So how many MX2000s you have? Two. Okay. All right. Okay.
02:00
Speaker 1
Nick, France, Nicholas you may have. Yeah, Nick, France like the country. N one, excuse me, and France, one at gmail.com. Yes. Yes.
03:00
Speaker 2
Okay, Not a problem, Sir. so, yeah, it seems your, Yep. So, it seems your your device is still in warranty. So, let me just create a record. First, can I have your name? How do you spell your first name for? I just Nix. Okay. Nic, and your last name is? Okay. And your email address, Sir? Okay. so, that is n like Nancy, Friends, F, R, a, n, c, E, the number one at gmail.com. Is that correct? make way. Okay. And, all right. You're able to go online using just your modem, the one from Spectrum, right [silence]
03:00
Speaker 1
Yeah. Mm-hmm. Yeah. I'm, I'm, yes, uh, I'm online. I just, I have an outbuilding that I used to use these two Linksys with to get to my outbuilding, which is not far. It's just about, you know, 40 ft or outside my front door. Um, and that's what I'm looking to do now. So I, I have, you know, the, the, the modem and the router hooked up and it's hooked up to my televisions, my laptop, um, my phones. And it's getting to my television, I have an app, Applet TV and in my outbuilding, but it won't get to my desktop computer. So I want to it, use an extender to get out there. Does that make sense?
04:00
Speaker 2
mm-hmm, mm-hmm, mm-hmm, mm-hmm, mm-hmm, mm-hmm.quite nicely. Okay, so
04:00
Speaker 1
you know, I don't I don't No, I have spectrum's router. I have spectrum's router on. Yeah. So so I I can't let me ask you. Okay, go ahead. Go ahead. Okay.
05:00
Speaker 2
So your main and your main node or the main router from Linksys is already working. It's just the other node, other MX 2000. Oh, you are using the Spectrum router, not the MX 2000? Oh, I see. Okay. All right, so all of your devices are connected to that router. Okay. All right, so if we set up this MX 2000, store, there will be a different network. So we will be setting up the Linksys network. So you have it's you have the option. Yeah. Okay. Go ahead.
05:00
Speaker 1
Okay, I was just going to say, can I, can I use this spectrum router and this MX 2000 as an extender? Okay. Okay.
06:00
Speaker 2
Well, yes, we can set up the MX 2000 as a wireless access point, okay? Uh, we can, uh, like, disable the wireless capability of this MX 2000. Okay? But, uh, we'll set this up. Yeah, we will we will set up the spectrum as your main router. Yes. So, yeah, in this case, you will you will have the the, uh, spectrum router as your main router and the MX 2000 as your, like, um, it will it will act as, yeah, it's just like wireless repeaters or wireless access. Okay. All right, sir, Nick, yes. I just checked the the configuration of this device. So, all right, so,
06:00
Speaker 1
Yes. I've got... No, I've got the... No, I don't. Do I need to do that? Into the ethernet? Okay. So I have...
09:00
Speaker 2
So you want me we will be setting up the uh both of these nodes as um so um as the uh that the wireless bridge, okay? And so so it will uh disable the wireless capability. So your spectrum um router will act as a main router. And now uh we will set this from up first. Uh do you have the modem? The spectrum box uh connected to the yellow uh port at the back of your MX2000 uh router? Yes, please. Yes, we need to have the main node connected to the spectrum box. Yes, with an Ethernet port. I mean with an Ethernet cable. Using an Ethernet cable, tell me which port, uh sorry, which port on the back of your MX2000 do you connect the spectrum box? And then from that on all different
09:00
Speaker 1
Okay, but then it won't be into the spectrum router. Okay. So that's going to eliminate the spectrum router. Okay, where do I plug this? Okay. Okay. Okay. Does it matter what port.
10:00
Speaker 2
[silence] Connect your modem to the internet port of your main router. I mean of the main [inaudible] of this Linksys router. Yes. No, it's not going to eliminate the Spectrum, sir. Your Spectrum router will act as the main router here. Where is the other node by the way? We need to connect the Spectrum box to the internet. The one that says internet.
10:00
Speaker 1
Uh, Yeah, and, and, and then I have two other ports, the voice one and voice two. Use those, you know, that ain't gonna work. That, that ain't gonna work. I don't have, yeah, the ethernet is going to the spectrum router from the modem. Spectrum's modem to the spectrum's router. Do I need to? Uh, mm-hmm, uh, yep. Yes. Uh, no, uh, oh, I have a separate. So I have a modem and a router. So do I have to come out of the router and into the Linksys? Okay.
11:00
Speaker 2
At the back of the Linksys, the ethernet so you have you have a modem. You also have a spectrum router. You have a separate modem and you have a separate router or they are a it's a modem router. Okay. So. Okay. Yes, so from the spectrum router to the Linksys. So you need to connect a cable from your spectrum router.
11:00
Speaker 1
Yep. Gotcha. Gotcha. So. All right. There's four on here. Just anyone right? Okay, got it. I mean, there's four ports on the MX-2000. To connect the RAMDAC to monitor. System memory 104. Oh, I did hit the internet. All right. Okay, it's in the internet. It is. Gotcha. Okay, that's saying it's red. There's a red light. It's right next. It's not plugged in. I will plug it in now. Gotcha. [silence] That leads to WAN zone. It lights up green when powered on. It shouldn't be but it happens every time I try to use it. There's something going on with the router. That's talking about that the gigabit Ethernet port on the back. Which do you have? The two or the three? I was thinking. [silence] Setup. Configuration. User setting. Begin configuration. [silence] Yeah. It correlates with security configuration. History log restoration.
12:00
Speaker 2
[silence] [silence] [silence] to the Internet port of your linksys. [silence] uh sir what do you mean anyone? what do you mean anyone? [silence] it should be to the Internet sir, beside the power. there's a there's a label there that says Internet at the back. Okay. Okay. [silence] Okay, where is the other node, the other Linksys node? Is it also plugged in right now? Okay, can we turn that on, please? [silence]
12:00
Speaker 1
Let me, um, would you just give me one second so I can get just an extension cord real quick. Okay, I'll be right back. It's powered up. It's powered up. Yeah, it's kind of pulsing blue. You know, there's no, there's no ethernet connected to the second one. Okay. It's it's it's solid blue. The child node is pulsing blue. It's pulsing. Okay, now it's blinking red. It's blinking. Okay.
13:00
Speaker 2
yes, it's just standalone. that's fine. so how's the how's the light on the main one, on the main ¿Linksys¿ the one which is connected to your Spectrum router? it's solid blue? okay, so let me know what's the light that's lit up on your child node on the uh the one which is standalone? okay, we'll wait for it to turn solid, okay? we'll just wait for it to turn solid.
14:00
Speaker 1
Okay it's solid now. Blue. Correct. mm-hmm. Yeah take a picture of the bottom with all that that yeah, [silence]
15:00
Speaker 2
solid blue okay alright sit can we go to your computer oh by the way can we take a picture of it or take a photo of the Wi-Fi settings at the bottom of your main node the one which is connected to the spectrum router
15:00
Speaker 1
Text and all? Okay. Yep. Okay, got it. Gotcha. All right. I did. Yeah, like, about a year ago. Yeah, it was probably...
16:00
Speaker 2
Yes. Yes. Just include the the Wi-Fi name and the password. [silence] by the way, sir, these nodes are already set up. Did you did you have them set up prior to this call or a year ago? Yeah, because they're they're they're all blue right now. So, that means they're connected. So, uh, yeah, let's just go to your did you set up a different name for these routers? [silence]
16:00
Speaker 1
I deleted them in the app. I deleted those because I didn't, I didn't think I needed them. [silence] The the main node from the linksys now? [silence] I may have, I may have. Yeah. Okay. [silence] No. No, I can't.
17:00
Speaker 2
Okay. Did you happen to reset the router to factory defaults? Like press the reset button and the list? Yes. Okay. Let's just check this one. So, can we go to your computer and look for the Wi-Fi icon? Click on the Wi-Fi icon and you mentioned that you set up a different name for LinCIS. Can you still see the network? What about the name? Remember I.
17:00
Speaker 1
Yes. The name, like, yes. I cannot but I could I could ask I could write it in I think. No I cannot. No. When you go to Wi-Fi settings because I was using the little pull down. Now, it doesn't have that one. No. No.
18:00
Speaker 2
yeah, so can you see the name that's in thereBvelop setup[silence]no, but by default it should show up can you can you see that from there[silence]okay, you can[silence]okay, so it doesn't have that one and it's not showing the network that you've set up for or for the links as well before[silence]okay, well it seems that there's a need for us to rule this the main node factory default filter now.
18:00
Speaker 1
Mm hmm, Yeah: OK. Okay, I'm holding it down now, [silence] How will I know?
19:00
Speaker 2
Try to look at the back, I mean, at the bottom of your main Linksys node. Press and hold the reset button for about 25 seconds. OK. You need also to do the same thing on the other node, sir. So just do the reset on both Linksys nodes. OK. Thank you. Handing you over to our network support. yeah, you would be able to tell if it's reset sir because once I mean the the LED indicator on top should blink.
19:00
Speaker 1
Okay. Okay. Yep, no problem.
20:00
Speaker 2
Okay, yeah. Once you press the reset button, the lead indicator should turn off and it should turn blue and then just keep pressing it for 25 seconds. [silence] to do that. [silence] While waiting for that, sir can I put you on hold for just about two to three minutes? Yep, I'll just grab a glass of water, is that okay? All right, just hold on, please. Thank you.
20:00
Speaker 1
25.
24:00
Speaker 2
well, sir, yes, hi. Thank you so much for patiently waiting. I apologize for the hold. Okay. So, after the restart, sir, how's the lights? Can you check the LED indicator on the top? Solid red or solid purple?
25:00
Speaker 1
Well, fuchsia, maybe, right? okay, I have the, um, the networks, I can see the networks, by the way, now. Just so you know. Okay. Go ahead. Okay, here on the main node, here I go. One, two, three. Okay, did it? Do do I do it on the other one, two, or just the main one? Okay, did it.
26:00
Speaker 2
off the reset. but uh, yes. thank you for informing that. yeah. we'll do the five brass first. okay? yes. on the name. all right. no. just the the main one. all right,
26:00
Speaker 1
No. It's not blinking, it didn't do anything. Did I not hold it long enough every time I did it? Uh, I kind of pressed it, released it, like click, click, click, should I hold it a little? Okay. Okay. Okay. State solid. Yeah, I just did. I, I, I did, and it's still solid. I did it twice.
27:00
Speaker 2
Right, so we'll just, right now there the light should blink or it should be blinking, so we'll wait for it to turn solid. Even the, did you press and hold it or you just press it once? Yeah, yeah, so just press, release, press, release and do it five times. So, did the lights blink on the parent node or it it stay solid? It stay solid. Okay, can we do the five press one more time sir on the parent node? Again, it's like press, release, press, release.
27:00
Speaker 1
When I press, how long do I hold it? okay. gotcha. let me try it one more time. 1, 2, 3, 4, 5. okay. No, it's not doing anything. It's staying solid. Wait. let me try it. it's solid. yeah. it's solid. yeah. yeah. let me see. look at all the way down. Yeah, no. it's not okay. about eight feet. it's eight feet. Yep. about four feet. Ha! Ha! Ha! Ha! Come on, come on.
28:00
Speaker 2
just like press it once uh just to press it once okay thank you fine uh how about the child no I mean the other node is it blinking or that is solid it's solid right now how far is the uh the child node from the parent node is it like five to six feet can we move it all right can we move it closer please like uh five feet away from it
28:00
Speaker 1
[silence]
29:00
Speaker 2
Because it seems that it's not finding it. OK. All right. After we move it closer, kindly do the five press again. Ah, OK. The parent node. It should be the reset. It should be the reset, sir, not the WPS.
29:00
Speaker 1
Okay. Okay. [silence] So the the the.
30:00
Speaker 2
Yes, I'm here. So, it's actually that is still trying to connect. It's still trying to pair. So, we'll wait for the child node light to turn solid. And while waiting for that, sir, Nick, can we go to your computer? [silence] And look for the Wi-Fi icon. See if you now, if that developed setup on the parent node is showing. Okay, now select that network and connect to it. [silence]
31:00
Speaker 1
[silence] Okay, Let me put in the password. [silence] Okay. I'm on that. I'm on net network now. Yes. And both of mhm and both are blue. Okay. Yep. Oh, it's working. Okay, I got close.
32:00
Speaker 2
Okay. so you're connected to the network. If this have a check mark, right? Okay. Alright, so both of the nodes are blue. Okay. That means they're all there, they're both paired. They're connected. So now what we're going to do next is we will check first if your computer is online using the Linksys. So try to open any website to check first if you can go online. Okay. Alright, so that is online. Now, we will personalize the network. So to access the router on the address bar, search type. type in. Just open up a browser. You may use if you have Google Chrome, that's fine. You if you have Safari, you can also use Safari. So on the address bar type in.
33:00
Speaker 1
Mm-hmm. Go ahead. No S just HTTP. Right. My router. Okay. Let me see. I think I'm there. It says blocking. When is
34:00
Speaker 2
http slash slash My router. Yeah, just http. Yeah. My router.local. [silence] Okay.
34:00
Speaker 1
Why am I getting a warning when I try to access router settings in a browser? Advanced, no, I see just it's just saying. Let me try to hit this URL again without all this ui local, blah, blah. Okay, advanced. Yes, I see advanced. Wait, your connection's not private. [silence] Transcribed by Wes
35:00
Speaker 2
Do you have the option at back? Do you see advanced? Yes. or you may click continue.
35:00
Speaker 1
I'll hit continue. See what happens here. Okay, I think I'm there. I have settings and... No, I know I'm not. I'm not there. Well, I'm getting a privacy error. It won't allow me to. When I clicked on advanced, I get settings, but I'm at Google's website. chrome settings I'm at my chrome settings enhance protection no protection let me try no protection see what happens I'm still getting blocked a privacy error your connection is not private attackers might be trying to steal your information from my router got you okay okay
36:00
Speaker 2
What error message did you get when you tried to access it? That's fine. Yeah. That is normal. So just go to advance, and then you may click proceed. If you see that option, proceed to unsecured something. That is with regard to the certificate. So that's a.
37:00
Speaker 1
okay, so I'm, I'm, I'm here to uh, it says download the linksys app. okay, lets think. okay. and this is my router. I'm putting, putting in the router password from my router, I've got you. that.
38:00
Speaker 2
Okay. Just click on the picture, the image of the two phones. Just click on it. And it should ask for router password. okay. So by default, the router password sir is Admin, A D M I N all lowercase. So just type it in. [silence]
38:00
Speaker 1
can't sign we've updated our password requirements to be more secure. please create a new one. okay.
39:00
Speaker 2
Yes. It will ask you to create a router password. [silence] Okay, so please let me know if you're able to log in.
39:00
Speaker 1
Yeah, yeah, I'm sorry, I'm, I'm logging in. It's, it's thinking, okay. Still, still blinking. So blinking, says waiting.
40:00
Speaker 2
Hello, sure. Okay, thank you. Okay.
40:00
Speaker 1
Noooooooooooo. Looks like I'm in. Yeah, I'm in. Mmhm. Uh-huh. Got it. Click on that. Okay. It's thinking. [silence]
41:00
Speaker 2
look for CA beside privacy policy. Yes. Click on that. [sound of clicking]
42:00
Speaker 1
it's still blinking it's still spinning oh, here it's coming it's coming yeah mm-hmm mm-hmm okay just for the extension, you mean? or for everything? okay i'll have two
43:00
Speaker 2
All right. Okay, it's still blinking. All right. Yes. So, by the way, sir, Nick, um, yeah, once we personalize the Wi-Fi settings here, okay, uh, we will change, yep, we will create your, um, it's gonna be a different network for LinxBest. Okay. 'Cause uh, we cannot use the, the, your existing network which is from Spectrum. All right. Yeah. So. Yeah, this can be no, um, this, this will be a different network actually. So it's gonna be uh, yeah. It's gonna be, um, not, not the one from Spectrum.
43:00
Speaker 1
I'll have two. Okay. Okay. All righty. Okay. Okay. Okay. All right. So, I'm there. I see them. I see two. Okay. Okay. Okay. Uh oh. Okay. Okay, so, okay. Let me, I just click on the link and it'll take me there? I got. Yeah, where do I go to? Um, settings, Wi-Fi settings down at the bottom, router settings? Okay. Gotcha. Gotcha. Okay. So, I'm changing this one. Okay. Gotcha.
44:00
Speaker 2
so you can, you would be able to tell which one is the 2.4 and which one is the 5 gigahertz. Yeah. You can just change the name, the Wi-Fi name. because right now that is set to "velvet Slov", so you may name that as you may set it as your name or you may set up a different name for that. Wi-Fi settings. Yeah, Wi-Fi settings below the router settings. Yes. So that's for the 2.4 and the 5 gigahertz band. So I would suggest you better uh set up a different name for the 2.4 and the 5 gigahertz, so you would be able to identify which is the 2.4 and the which one is the five. And then for the Wi-Fi password, you may use the same Wi-Fi password for both networks, okay? For both bands. And before you apply the settings, sir, you may take a photo of the settings so you will have a copy. In case you happen to forget it.
45:00
Speaker 1
It's blinking, so that's that's waiting. I am I applied it. It's it's and it's blinking. It's working.
48:00
Speaker 2
right [silence] did you apply the settings already sir? [silence] okay. all right. yeah so since we've changed the uh wire the Wi-Fi settings sir, you need to reconnect. so kindly go back to your Wi-Fi icon. [silence] on your computer, just go to Wi-Fi and uh
48:00
Speaker 1
Well it's still thinking it's I hit okay but it's still thinking it but they're not they haven't said yet. [silence] So while it's just thinking, I don't know why it's not going through, but it's thinking still. um will I will I keep the spectrum router and the Linksys router together?
49:00
Speaker 2
Okay. Yes, sir. It needs to be the main room.
49:00
Speaker 1
Yes.
50:00
Speaker 2
router I mean the the main node needs to be connected to your spectrum router and the the other node the other linksys node can be connected to anywhere else because that is standalone that will act as a repeater yes yes it should as long uh as long as that node is connected to the or it's still communicating with the parent node okay yeah so right now sir it's still uh waiting so can we go can we go ahead and check the wi-fi icon again on your computer and see if uh if you can uh if you're able to see the new network on your Wi- Fi icon.
50:00
Speaker 1
Mm-hmm. Yeah, I see both of them. Mm-hmm. okay. [silence]
51:00
Speaker 2
Okay. All right, so it sees the new name, okay? So, yeah, we suggest you to connect to the 5 gigahertz, because it gives more, yeah, it gives you better speed, or better connection. So just select the 5 gigahertz network, and then put in the Wi-Fi password.
51:00
Speaker 1
Okay, it is connected. okay I'm on the page now. But it's still blink, it's still like spinning, waiting. Um. Oh, it just just connected. Yes, yes. All right, perfect. Yes, yes. They are both solid blue. Connect to what? connectivity. gotcha. gotcha connectivity.
52:00
Speaker 2
okay, now, can we go back again to the page? [silence] it's, it's, it's still waiting, press, okay. I have to, okay. [silence] so you go to the, bottom, right in the corner [silence] and check if the the lights are on, on all four, all four lights are lit up, so [silence] all, four lights are on. [silence] Okay. turn down to the bottom, is there anything in white over there? [silence] let's go to [silence] connectivity in the bottom.
52:00
Speaker 1
Okay. Got it. Okay. Got it. Okay. Okay. I did. I took a picture. Okay.
53:00
Speaker 2
and then click Internet settings beside basic and then under IPv4 okay there's type of internet connection so just click on edit and then click on the drop down list then look for bridge mode. okay now please take note of the link below sir you see there to log in locally go to HTTP kindly take note of that address. you may take a picture you may take a picture or you may write it down. yes because you need that if ever you need to access the main node or this parent node later.
53:00
Speaker 1
[silence]
54:00
Speaker 2
Okay. Yes, so we may not be able to, after we apply the changes or apply the settings, so we may not be able to access that page again since the the router is now set to bridge. Okay, your your link sys parent node is now set to bridge. Just check the the lights, if they're still blue.
55:00
Speaker 1
No, they're not. The parent node is blue, the child is blinking. Blinking red. Okay. Okay. it's about three quarters of the way. it's giving me a progress bar here.
56:00
Speaker 2
It's still blinking okay. Yeah, we'll just wait for it to turn Yeah, we'll just wait for it to turn solid. Okay. [silence] Yeah, for less than. Yeah. Thank you. [silence]
56:00
Speaker 1
Okay. They're both blue, and that page is gone. Yeah, I I have a pitch. I have a pitch for it. Okay. Okay, gotcha. Mhm. Gotcha.
57:00
Speaker 2
Okay. Okay, you(15by A ). We go ahead and configure be able to open that page. So you need to do that. You need to enter that address or that link. Okay? So right now, both of the nodes are already connected. They're both configured as a bridge. Okay? One will be connected to your Spectrum Router and then the other one can be connected to anywhere else. So you may relocate that node, sir.
57:00
Speaker 1
Okay. I'm gonna do it. Now. Okay. Stay buddy, stay. [silence] Okay, so I'm out in that room and I'm getting the rustic Grey. I'm actually getting the 2G one, but the 5G is not. So, let me connect to the 2G. Thank you. It says it could not join. Maybe, uh, let me see something. It's red. Yeah, it's blinking red so. OK. Gotcha. I see. Gotcha. Okay. It's blinking. All right. [silence]
58:00
Speaker 2
Okay. Yeah. Check the lights, sir, if, uh, is it blue? Make sure it's it's solid blue. Make sure it's solid blue. It's blinking. Okay. It's still trying. Okay. It's still trying to get a connection from the parent node. So just make sure yeah, make sure it's it's solid blue before you connect to it. And the difference, by the way, of the 2.4 and the 5G. sir, is the range. um, they're they differ with the range and the speed. Okay. So if you choose the 5G.,
60:00
Speaker 1
Yeah gotcha yeah Yes Okay All right So it's blinking blue and I'm logging in I mean it's solid blue
61:00
Speaker 2
Which device are you trying to connect to? Is it a computer? Is it a
62:00
Speaker 1
It's a um a desktop computer. It's a Mac mini. Yeah, desktop Mac mini. And it's um yeah it's not working. It keeps keep it's got me in a loop. It keeps asking for the password. Yeah, many times. I've been doing it over and over.-and try. I'm going to try. Um I'm not getting any bars because it's it's not connecting. It won't tell me how many I'm getting until I successfully connect.
63:00
Speaker 2
the TV. It's a desktop. Okay. Okay. Did you type in the password already? Or [silence] how many bars did you get?
63:00
Speaker 1
Oh, it's... Yeah, you... the Wi-Fi signal is like, full. Can we try the 5G just for fun? It's now appearing. All right, it says "connected." It took the 5G. So let me... you know, me test... Yeah. This thing should be working. Yeah, that's... I mean, I just... okay. Okay. Yeah, that one works.
64:00
Speaker 2
well if you view the available networks you should be able to see the bah sir even if you're not connected yet. um it's the 5G. Okay. Yeah try to go to the line uh-huh try different websites to make sure that working.
64:00
Speaker 1
um let me try one that's not one of my links, so it's not cached or anything. No, it's working. It's working fine. Yeah, yes, I, I appreciate your help, you did a great job. Thank, thank, you. No, that's it, I appreciate you.
65:00
Speaker 2
Mm-hmm. Mm-hmm. Okay. That's very good. That's good to know. All right. You too sir. I appreciate your patience. I'm sorry if this took so long, but I really appreciate your time and your patience working with me. Okay. All right, so everything's set up, everything's working. So will there be anything else for Nick or Nick? You're very welcome.
65:00
Speaker 1
I am. Okay. Thank you. You too. Bye bye. [silence]
66:00
Speaker 2
And I do hope you're happy with our service sir. So for more information, just please visit our site support.linxys.com. This is Epi again from linksys. Nick. Have a great day, sir, and you take care. Bye, bye.
66:00