V2 Rubric Detail — 946056ba-7596-11f1-9…

Generated 2026-07-18 01:05 UTC

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Call Start
2026-07-01 21:48
Duration
62m 23s
Contact
Morris Wynn
Issue Type
WiFi Connectivity
V2 Outcome
Successful Resolution
V2 Band
Meets / Exceeds

Agent & Case Context

Agent
Joziel Licmoan
HappyFox Case
#LTS00135558
Support Country
United States
Product Family
MESH SYSTEMS
CSAT
—
Sentiment Trajectory
—
Ticket subject: WHW03_device reconfiguration
⚠ Transcript quality flagged: the ASR/quality-validation pipeline detected and excluded unreliable transcript segments from grading (4 hallucinated segments, 1 too-garbled-to-score segment). Excluded from aggregate KPIs — treat remaining scores and transcript with caution.

V1 Rubric Scores

Resolution4.00/5
Accuracy4.00/5
Communication3.00/5
Protocol3.00/5
Efficiency2.00/5
Overall3.4/5

V2 Rubric Scores

Resolution5.00/5
Technical5.00/5
Communication3.75/5
Ownership5.00/5
EscalationN/A
Customer Exp4.29/5
Overall94.2% (+26.2)

V2 Grader Summary

The agent successfully resolved the issue by restoring both WHW03 nodes to solid green status and confirming internet connectivity. Technical execution was correct per KB, including proper use of 5-press pairing and web UI configuration. While call control and emotional engagement had minor lapses during customer tangents, ownership, troubleshooting, and resolution were fully achieved.

V1 Case Analysis

Customer reported two WHW03 nodes showing red/solid blue LEDs after ISP line change. Performed power-cycle, factory reset, and 5-press pairing. Both nodes now solid green, Wi-Fi functional.

Troubleshooting Steps
  • Power-cycled modem and router, ensured Ethernet connection to parent node.
  • Factory reset main node (30-second reset button hold).
  • Performed 5-press pairing method on parent node.
  • Verified Wi-Fi SSIDs and logged into myrouter.local to adjust settings.
Key Observations
  • Call duration exceeded one hour with repeated instructions, indicating low efficiency.
  • Agent correctly identified WHW03 model and used valid 5-press method.
  • Agent offered paid support due to out-of-warranty status but continued free troubleshooting.
  • Reset instruction time (30 seconds) exceeded documented 10–20 seconds.
  • Did not verify modem internet connectivity before troubleshooting nodes.
Positive Highlights
  • Accurately identified WHW03 model and applied correct 5-press pairing procedure [transcript: 31:00].
  • Successfully restored both mesh nodes to solid green and restored Wi-Fi service [transcript: 55:00].
  • Provided correct URLs (myrouter.local) and default admin password (admin) [transcript: 35:00–36:00].
  • Maintained courteous tone and thanked customer at call end [transcript: 62:00].
  • Correctly used 5-press method as escalation and pairing tool for WHW03, which is KB-compliant [universal_5press_models.md].
Agent Errors / Gaps
  • Advised holding reset button for 30 seconds (KB recommends 10–20 seconds) [transcript: 11:00].
  • Did not verify internet connectivity at the modem before troubleshooting nodes [transcript: 08:00–09:00].
  • Repeatedly asked for information already provided, causing unnecessary loops [e.g., 12:00, 24:00].
  • Failed to confirm whether the child node was factory reset before pairing attempt [transcript: 27:00].

V2 Indicator Ratings

Resolution
R1 Met Issue actually resolved conf 95%
Customer confirms both nodes solid green, internet access, and says 'I think I'm good. Thank you.'
R2 Met Diagnostic thoroughness conf 90%
Agent conducted full diagnostic sequence: LED check, factory reset, myrouter.local login, Wi-Fi rename, connectivity test, and child node pairing.
R3 Met Correct resolution path conf 90%
Out-of-warranty status noted, but agent provided full troubleshooting rather than dismissing or pushing paid support prematurely.
Technical Accuracy
T1 Met Technically accurate info conf 90%
Agent identified red LED symptoms, isolated issue by swapping parent node to rule out hardware failure, and logically sequenced recovery.
T2 Met Appropriate tools / resources used conf 85%
Correctly used LED observation, reset button, myrouter.local access, and 5-press method—appropriate tools for mesh node recovery.
T3 Met No misinformation conf 90%
Provided accurate reset instructions, correct default password 'admin', and valid 5-press pairing for WHW03 per KB.
Communication
C1 Partially Met Clear & professional language conf 75%
Agent set timers and expectations but lost control during customer digressions (e.g., 'How's your day been?') without re-focusing; call drifted without firm redirection.
C2 Met Confirmed understanding conf 85%
Used plain language, repeated steps, confirmed understanding, and adapted to customer’s pace and confusion about Wi-Fi names.
Customer Ownership
O1 Met Ownership & empathy conf 95%
Agent created case ticket, stayed on call for full hour, completed resolution without transfer, and honored commitments.
O2 Met Proactive follow-through conf 90%
Provided specific timelines (e.g., 'three minutes', 'six-minute timer') and clear next steps for node placement and verification.
O3 Not Applicable Closure confirmation conf 100%
No prior case history referenced; confirmed first contact.
Escalation Judgment
E1 Not Applicable Correct escalation decision conf 100%
No escalation performed and none was warranted—issue resolved in-band.
E2 Not Applicable Escalation prep & handoff conf 100%
No escalation performed.
Customer Experience
X1 Met Customer effort minimised conf 90%
Expressed gratitude for patience, acknowledged call length, and remained courteous despite customer frustration and tangents.
X2 Partially Met Tone & rapport conf 70%
Matched pace but failed to re-engage when customer disengaged (e.g., 'I'm on the phone go somewhere'); allowed prolonged off-topic moments without intervention.
X3 Met Overall experience conf 85%
Asked for serial number once, avoided re-asking known info, and guided customer efficiently through reset and setup steps.
Call Transcript103 turns · 113 lines
Speaker 2
Welcome to LinkSys Support. Thank you for calling Lincus. Please have your device's serial number and contact information ready. [silence] To ensure quality service, your call may be monitored. [silence] For in warranty products, our support team is available to help with performance and hardware issues. [silence] Register your product by visiting register.Linksus.com. [silence] Please have your device serial number ready. [silence] [silence] For assistance, [silence] press 1 now. [silence] For out of warranty products, [silence] paid support may be available depending on your issue. [silence] To hear more about your service options, [silence] press 2. [silence] Please have your devices serial number and contact information ready. [silence] If unavailable, kindly call back later. [silence] [silence] For out of warranty product, [silence] paid support option may be available depending on the issue. [silence] [silence] [silence] [silence] [silence] [silence] Hi. [silence]
00:00
Speaker 1
I'm doing well. I'm trying to get some help with my uh, my like I guess those are extenders that you hook up. I don't know, they keep just showing up red and it's been doing it for like three days. So uh, how did it get? Wow, so we walk back in that room. Sorry. Uh-uh. I'm going to follow. kind of get it to work. Hold on a second. Uh-uh. All right. So that will be to say your number. goodness. Let me just unplug it. there's little. Uh, it'll be 2 2 0 Set up J1.
01:00
Speaker 2
Sure, thank you for asking, how about you today? Okay, can I have can I have, say the serial number of that extender? Okay.
01:00
Speaker 1
0 C6 8 713, 122. Yes. Uh, I believe so. I don't know. I guess so. It's a scum box of, I mean, it came with two of them. I have two of them in my house. Yeah, I got him. Uh, maybe. yeah. [silence]
02:00
Speaker 2
Thank you, sir. Let me repeat that one. So just to make sure if I got the serial number, correct. That is two, O, J, one, zero, C, six, A, seven, one, three, one, two, two. Okay. Thank you so much. Let me just pull that one up here. This one, sir, is the WHW03 model, right? Ah, I see. How am how many. Oh, okay.
02:00
Speaker 1
Yeah, so, yes. So, the one is not, right now, is I just unplugged both of them. They totally both unplugged, but they both are, like, showing red. So, uh, my wireless Uh, router, I, I should put my ethernet connection from the router into there, correct? Cuz, I mean, that's how it's been working. Say that again. Which one is the parent node?
03:00
Speaker 2
Mm, okay. Well, if you have Sir, the router from your internet, uh either a router or modem as long it's the main source of internet, you connect sir one of the WHW03 as a parent node. Um, the parent node sir is the, the the parent node.
03:00
Speaker 1
Okay, Wire, correct. Okay. All right. So I got everything unplugged. So nothing's plugged to my service provider and my service is up. And so hold on. Let me just start it back over. Can I just start it back over and see what it works? Okay. The parent node would have been the other one and I moved it. So it was a dip. I can go back in there. You need that serial number on that one? It's the same model. It's the same model. It's just a different one. I don't know if they had the same model. I mean, surely I'll almost.
04:00
Speaker 2
at least one, sir, so let's connect one. Do you know which, which was the parent node before or which is the parent node before. Uh no need there. Is is that the same model? WHW-03. Ah, okay. Mhm. Okay. Who is your internet service provider, by the way? [silence]
04:00
Speaker 1
TCAP yes I got a modem router so it's a basically that the modem you can the modem actually can uh it has its own Wi-Fi but did I I I got these for the extender for they can extend through my home [silence] my email uh okay I'm gonna give you a different one than usual uh is M as in uh Marcus W as in white Y is Yankee N as Nancy N as Nancy seven eight at iCloud.com
05:00
Speaker 2
Okay. And you have a modem router from them or just a modem. Okay. Okay. And let me create a case ticket for sure before we move forward sure with your concern. Can I have sure an email. Email sure yes. Thank you so much sure. And first name and last name. [silence]
05:00
Speaker 1
Morris, M-O-R-R-I-S, Wynn W-Y-N-N yes. Yes. yes.
06:00
Speaker 2
[silence] Thank you, sir, and this is the best callback number in case the call gets disconnected. The one that ends with [silence] [silence] 0089. Okay. All right. So let me just double check that one here. So, for this one, sir, I would just like to give [silence] a heads up by the way. Based on the serial number, it shows that the device is out of warranty. Usually for out of [silence]
06:00
Speaker 1
No, I just, no, I'm just waiting. I just been waiting on you to get me some information. So I'm gonna plug it back up. All right, that's all. So it's on. It's on as you're telling me
07:00
Speaker 2
out of WARNET devices. We no longer provide free technical assistance. We usually go over paid connect, but that will cost you $15. But um, let's try to do a hardware check first before we proceed with that option. So we can make sure that um, the WHW03 that you have is still up and running. So, did you connect sir, like any nodes on the inside net? Oh, um, yes, one sir. I think it's still rebooting sir, so let's give them three minutes. But once sir, it's connected to your modem via cable, right? Okay. And then one is just to the power. Okay, that's good. So, let's let me now check if you see any changes with the light. Let's give them at least three minutes to recover. blinking red. Okay. Which is the one turning green, sir? Is that the one that's connected to the internet or the oh.
07:00
Speaker 1
and this is what it's been doing. uh, my internet's been kind of going in and out. So that my provider, my my provider came out today and they moved my my main no, I mean my main uh my router and ran me a new line. So I was just calling as soon as I got home from work. I was just caught when I got home. my home. So So it's kind of been giving me problems in the last few days, like the last two or three days. Should I do a reset maybe? Okay.
09:00
Speaker 2
oh okay so how long has it been disconnected say to the internet like three days mm mm I I see yeah what we have to do sir if this one keeps still blinking red even a minute because we have only 60 seconds left so after 60 seconds then if it still keeps blinking red we'll
09:00
Speaker 1
Okay. [silence] Uh, just solid red. [silence] just a solid red.
10:00
Speaker 2
will focus first on this main one that is connected to your router because we'll have to reset it. And then after that one, then we'll proceed with the second one. So we'll probably have to reset everything. [silence] Red sir or blinking still? Okay. So if we will begin, if we will proceed sir with a reset, I'd just like to give you a heads up. Everything that is configured, sir on the main node, that will be removed or deleted, so it will revert back to its default Wi-Fi name and Wi-Fi password. And then we'll just continue to set it up. So,
10:00
Speaker 1
due. Okay. yes [silence] Okay, I think it's been 37 minutes.
11:00
Speaker 2
you can uh so you connect it back to the internet depending together with the child node if that's fine okay so it's already been three minutes and you've mentioned sir that it's still solid red okay so we rest that if I'm underneath on the main node you have a reset button you can use a paper clip or push pin but if you can press it with your finger that's fine um press and hold the reset button for 30 seconds
11:00
Speaker 1
I don't know.
12:00
Speaker 2
okay, let's go, sir. Yes, and then oh my gosh, sorry. um just like to make sure um the serial number that you provided me earlier, the one that ends in one say one two two is that sir the main node, the one that we are working on right now? Okay.
12:00
Speaker 1
Say that again. Oh, no, it's blue, it's like a, it looked like he's a solid blue, like a dark blue, like it is kind of solid. Oh, check on the notes, it's a Wi Fi name. Okay, I see it, it's an underscore V-E-L-O-P set up.
13:00
Speaker 2
and then how's the LED so far, sir, of the main node? uh, how's the LED light? Is it blinking red or blinking blue? solid blue. Can you check underneath? on the node itself, sir. yes oh yes the Son was looking
13:00
Speaker 1
I'll go get my laptop. I'll go get my laptop. I'm grabbing him. Sorry, I'm gonna give you a second. All right. I got. [silence]
14:00
Speaker 2
I have to thank you so much. And do you have your, um, what device do you have available right now so we can use the site from your phone? Like a laptop or tablet or another phone? Okay. That's fine, just take your time.
14:00
Speaker 1
Okay. So I should go to my settings and try to - okay. I'm clicking on the Wi-Fi. So available. Okay, so. So now it should be showing up as the underscore Velop setup on my internet. That's what it should be showing up as. Oh, no. Okay. Oh. Oh. Oh, no. I don't see it. Oh, no, I don't. Yeah, it's still in solid blue with me. I had it kind of upside down, but yeah, it's just all it blew.
15:00
Speaker 2
Yes, sir. It should show up as vellop setup 452. You don't see, sir, the Wi-Fi name. Okay. And then the nodes, sir. Um, is it like solid blue still? Okay. Let's do, sir, one last thing. We'll try to reboot the router.
16:00
Speaker 1
You know what? Thank you. Goodbye. Goodbye. For me, for me. Oh. Oh, oh, oh, oh. Oh, oh, oh, oh. Oh, oh, oh, oh.
17:00
Speaker 2
i need you sir to um yeah still press and hold but um i need you to observe the light once you start holding the reset button the LED should blink red three times and then the light should turn off once it's off do not let go yet wait for the light to turn blue before you let go of the reset
17:00
Speaker 1
I like—I'm sorry about—pause. No, that's what I'm saying. That's what I was about to tell you. It hasn't done anything. Now, the first time I did it, I saw it do the red—the red light thing the very first time but now I'm holding it. It hasn't changed at all. It's still blue. I'll go get one. I was using my name. I'll get one today. I mean, it's sticking out pretty good, but I'll get one this today, for sure.
19:00
Speaker 2
have um have you noticed that any changes on the LED lights when you start holding the reset button did it respond properly um okay can you um do you have sir a push pin or a paper clip the we can use okay sir okay sir take your time Kase and then try to press.
19:00
Speaker 1
Uh. Ugh. Okay. I'm gonna go try to close this in a minute, okay, and then let this is, oh, damn it, excuse me.
21:00
Speaker 2
and hold the reset button here using the paper clip.
21:00
Speaker 1
you there? uh, no, it slipped off, but it's, I re did it now, so I'm just holding and waiting i haven't seen nothing yet yes let me go switch this out. yeah, this is clear, you on your end.
22:00
Speaker 2
I'm still here, sir, yes. Have you noticed anything? So it remains solid blue? Maybe we can grab, sir, the other one, the child node. Let's try to use the one as a main node if possible. Okay.
22:00
Speaker 1
[DOWNWEIGHT] I don't know. I wonder if that's because at first this is what this other one is actually the. The other one was I'll see you later. Okay. So you're saying the one that I was just working on unplugged on one All right. All right. So I'm going to unplug the other one. I'm going to unplug that one. All right.
23:00
Speaker 2
Just turn off the old main one. Turn it off, do not plug it, it's not plug it into the power. So we'll just leave it off for a while while we're working with the new main. Yes, I want you to disconnect that one sir to the internet and then connect the child node to to the internet source and then turn off for the meantime the parent node before. Just to clarify, sir, and confirm, the new parent node right now, can you provide me the serial number, the one that we are working on again?
23:00
Speaker 1
Yes, just uh, yep the password is develop setup a 1 e yes the box. Yes I did it's connected new node right now it is blue. stop that was green now it's turned green. OK let me
25:00
Speaker 2
Okay. And this one, sir, is underscore velop, setup a one e. Okay. And you connect the Ethernet cable from the internet service provider to this one, right? Okay. So what's the L.E.D. light status, sir, of this one? Pack, blue. It turned green. Okay. Can you check, sir, if you can see the Wi Fi name of this one?
25:00
Speaker 1
I'm gonna shut up I'm gonna I don't know I don't see it on my oh no listen to my mother uh hold on uh I'm still on that's crazy I don't see it I show I see mobile uh-uh I see Cox Wi-Fi I see Cox mobile I see some other stuff like some other people's house and then that's it let me see let me see let me see let me try something again uh yes is that good or bad [silence]
26:00
Speaker 2
You don't see the Wi-Fi name. Okay. But the LED lights, [silence] of this new node, um, this one is, did it remain solid green? [silence] Well, usually it's good because it turns solid green. [silence] So it could be connected. [silence] But still to verify.
26:00
Speaker 1
uh it was called gritty home it was it it was called a gritty home so that was my uh Wi-Fi name uh I'm I'm going back again is not showing up on your end or my end okay so hold the button again it just it just blanked right now it's blinking now it turned off
27:00
Speaker 2
connected to the internet but um if you didn't see the Wi-Fi name I think what's the Wi-Fi name that you've been using before sir before everything happened? So it's not showing. Oh, okay. How about we do a reset sir on this one? Let's see if we can if it will show up the default Wi-Fi name. So say yes, press and hold the reset button. Notice if the LED light will blink red three times, the light will turn off. Okay. Wait. Okay, wait for it to turn blue sir before you let go.
27:00
Speaker 1
面虚的蓝色哦，我容易得今天呢
28:00
Speaker 2
All right, so let's go, sir. And then let's give it like two to three minutes. [music]
28:00
Speaker 1
okay right now it's just showing up as a light little bit loose I'm checking available oh I see it now hello hello yes go ahead and connect right yeah yeah let's see
29:00
Speaker 2
It's showing, sir, as VLAB Setup A1E. Yes, sir, try to connect. if it ask for a password, sir, the password is on the note at the bottom.
29:00
Speaker 1
How's the forecast weather? JW and I actually needed no internet. Oh, so it's connected. Now, now is red now.
30:00
Speaker 2
but what's the l e d l but what's the l e d light? is it still solid? all okay that's good. so we have like 25 seconds left before we begin, sir, with the setup for this node. the other node there is off, right? [silence]
30:00
Speaker 1
Yeah, it's not, it's not even plugged in. It's off. Yes. Okay. What? two So now it's like a orange color.
31:00
Speaker 2
Okay. Okay. So let's just leave it as it is. Okay. So we'll start now, sir, with the setup. So earlier, I asked you to press and hold the reset button. Uh, this time I need you to press the reset button of the new node for at least five times. So do not hold it. Just press it five times. Not too fast, not too slow. Just a minimum amount of speed. The interval, sir, is one press per one second. Okay. okay, so it's another 3D Minster. Let's see if that one will connect to the Internet. It will turn... solid green since it was solid green earlier
31:00
Speaker 1
Because green Okay. Oh, shoot Yep, I'm on. I just got on, let me make sure, yeah, but it got on uh, it got on,
33:00
Speaker 2
Okay, and then checkser, since you have connected your laptop to the Wi-Fi, which is developed setup, A1E, try to access any websites where you often visit. Let me know if you're able to pull it up.
33:00
Speaker 1
up there. on my internet. Uh, think this is uh, just regular. it's a word. it's a uh, it's an HP. so it's just regular. Is Chrome on here? I can, I think I can add it on here. Let me see if I have Google Chrome. let's see. I think it may be up here. That'll be. Let me see Google Chrome. Yeah, I do have it right here. For all, I need to download that.
34:00
Speaker 2
Okay, that's good, sir. Uh, let's complete sir the setup of this one, so you can change the WiFi name as well. Um, on what browser are you using? Uh, on your laptop? [silence] Okay. Do you have, sir, Chrome? Google Chrome? Yes. Okay. Uh, but if you have, you can, Sir, but if you have any other browser that we can use, like Edge.
34:00
Speaker 1
[KEEP_UNCERTAIN] Yeah, I think that's what I'm using. That's what I'm using. Okay, I'm ready. All right, wow. dot dot local winks so just not local. Okay. Reason I asked cause it popped up. My rider dot local only, okay? Oh, that's what I have. I'm ready. I have it there. My rider dot local.
35:00
Speaker 2
Okay. Alright. I need you to open a new tab, sir on the browser that you're using and then go to my router.local. Alright. local, sir. So, it's my router.local only. [silence] Sorry, sir. Just. Sorry, sorry. Um it's my router.local. Okay. Alright. And then I want you to see in the URL bar, what is the first option you see? [silence] Yes, sir?
35:00
Speaker 1
It's saying linking access access implied router password sign in. it's going. it's saying develop uh device list guest access all that type of stuff. say that again I'm sorry.
36:00
Speaker 2
page now. [silence] What did it pop up? [silence] Okay. So, you, since we didn't change any password because we actually reset it, so, um, the router password, sir, is admin, or lower case. [silence] Yes. And then, what do you have now, sir? Were you able to log in? [silence] Okay, that's good. So, um, you have sir, router settings there.
36:00
Speaker 1
say day time you say up yes um available did uh huh oh OK
37:00
Speaker 2
sir on the page okayyes smart wifi tools and then the options below and then router settings and then the options right okay i need you to go sir to to wifi settings and then you have there um wireless wifi settings wifi name wifi password if you want to change sir the developed setup a one e you can clear the name yes and then also the password
37:00
Speaker 1
Okay. and so just did that first one, correct. because it shows the. couple. I mean put apply. Okay. Because you, do you know there's three different ones on here? It's like a 2.4 GH band, it's like the 5GH band and a 5GH's and, no, no, no, I was just. It's okay. I was just letting you know that there was three different, three different ones. Hold on. Okay. Do you want to continue? no, I just tried, I just changed one. I didn't change all of them. I just changed the first one. the 2.4, yes. [silence] because it's important to. have consistency and. for the quality.
38:00
Speaker 2
correct, sir. and then just hit apply. You can just use the same name, sir. Um, also you could- sorry. Oh yeah, that's actually- um, did you change the 5 gigahertz as well or no? The 2.4. Okay, select. Um, you can also change, sir, the 5 gigahertz, so at least
38:00
Speaker 1
Okay. Okay, got, it's saying waiting right now. Okay, so now go back and then I can go ahead and do it on the other one as well. Okay. That's good. Okay, so so basically you're saying after I do this, just go back and and and try to make sure it's still, uh, that I see my new, wifi name basically? Okay, so it's it's applying the changes now. Okay. Okay. So I pushed the power.
39:00
Speaker 2
you can you can use the same name for the five gigahertz and password. But you will be disconnected, sir, so um if it says router not found connect uh go to your wi-fi settings on your laptop and then check the wi-fi name, if it shows up the wi-fi name that you have created. Yes, sir. Okay.
39:00
Speaker 1
ready. So, I don't have to go back. So, the waiting is over. So, I can just go back now, right? I don't have to do anything. Let me see. Okay, so I'm back. Okay, now, okay. Shit. All right, I see ya. I see it still connected to the VLAB set up. But then I see the Gritty on my. The one that I I see that as well now. So, should I disconnect from the VLAB and try that one or So you're basically telling me to un uh to to re reset my router. Okay. Oh, ok.
40:00
Speaker 2
Yes, sir. [silence] You can turn off your Wi-Fi for at least 10 seconds and then turn it back on to refresh the available networks. [silence] Let me know if you can still see the belt. [silence] I'm not saying to reset your routers, I'm just saying the Wi-Fi settings of your laptop, turn off the Wi-Fi of your laptop for the mean[silence]
40:00
Speaker 1
Okay. Okay. Okay. I'll see what she said. Okay. Now turn it back on. Okay. Okay. Okay. Okay. Okay. So the the V The V-lip setup A1 eA is still is connected but then my other one has popped up as well. I see that one down here. Okay. Okay. Okay. Okay. Okay. So. Okay. Okay. Okay. Okay. Okay. Okay. Okay. Okay. So I think it's
41:00
Speaker 2
yes, to refresh the available network. Okay. Select the new one. I think the one that's connected with development setup is actually the 5 gigahertz, but connect first to the one that you have created. Let me know if you can connect.
41:00
Speaker 1
It connected. Go to where? Go back to where? You talking about my riot or local? Okay, I'm back there. I'm back on those papers again, where the 2.4 and the 5g stuff is at. Yes, I remained, I remained the 2.4 it and then I remained the one right under it, the 5g H a V one band. I remained them the same ones.
42:00
Speaker 2
It connected. Okay. Let's go back sir to the myrouter.local. Uh go back there to the myrouter.local at local that that we access earlier. Yes. Okay. So, the yes, that's the one uh uh 2.4 that is the one that you renamed, right? Okay. I think it didn't apply sir, the 5 gigahertz, but you have um you have the name for [silence]
42:00
Speaker 1
I am, I say gritty, home. G, R, I T T Y. Home. Mown. I'm trying to. Yeah, I'm Ashley online. okay, I'm gonna go walk, I gotta go walk.
43:00
Speaker 2
for the 5 gigahertz already. What's the name that's showing there? For the 5 gigahertz. Okay. Okay. All right. So, let's let's leave that one as it is for now. So, let's go back, sir, to the at least this one is online. So, can you double check if you have internet connection? Try, sir, to open a new tab on the browser and then just access any website. Let me know if you can get it uh if you're able to get online connected to the new wifi name. Okay, that's good. So, we'll proceed, sir with the uh node that we turned off earlier. I need you to plug that one in. but if you can move that one sir at least five feet to the parent mode now um maybe we can do that one if it's possible to move it beside the parent mode uh oh wait that's what you does. Yes, turn it on, plug it back in. Okay, I'm going to set also a timer for that one.
43:00
Speaker 1
It's almost done. uh right now it's real dark it's like it's blue but it's it's actually blinking blue going in and out blue okay yeah no problem thank you i'm okay pull it out get off pull that one up yeah i did i put it down
45:00
Speaker 2
2 it remains Your solid blue or I'm thinking blinking. Ah, okay, so. Okay, so we'll just waste release minutes on that one. If you need to do something else or while we're waiting for three minutes, you can take your time, okay? You're welcome. Sir.
45:00
Speaker 1
Wait. [ both of now i see both of the v loves on my my thing now yep and i see set up a one e well the a one e just the a one e just disappeared it's now the new nodes and the other node is turned this red now how's your day been how are you to peace i'm following you okay don't follow me i'm on the phone i'm on the phone go somewhere i'm on the phone [silence] i'm on the
46:00
Speaker 2
You can see develop setup 252. Okay. Okay, that's good. So, um, let's try, sir. Um, we still have maybe, we still have 60 seconds so I'll just let the timer finish and then I will let you do the five press again on the parent node so it will try to look for the child node. Okay? Okay.
46:00
Speaker 1
Wow. Sam is just lively and fun. So when you need something exciting, go ticketless and drive your way out. Okay. So you want me to touch the parents, [silence]
47:00
Speaker 2
Okay, so it's already six, uh, it's already 60 seconds eh? So, um,
47:00
Speaker 1
One. [silence] Two. [silence] Three. [silence] Four. [silence] Five. [silence] That's a big one to turn orange. Okay, I'm watching them both. [silence] The Kerr node just turned black green. [silence] Now the uh other node, the red is blinking now.
48:00
Speaker 2
yes. yes, ma'am. yes. yes, five times. Okay. and then notice, um, try to observe, sir If the other node starts blinking if the parent node able to okay. That's good. So that means, um, the parent node was able to find the child node so it will take four
48:00
Speaker 1
OK. I'm OK. You're OK. This is important. So I'm OK. I'm sitting here. I'm just waiting and I'll let you know when it changes. I'm OK. Thank you. See you soon.
49:00
Speaker 2
four to six minutes. So I'll just set the timer for six minutes and then we will just wait. Hopefully, that note will turn to solid green once it's properly connected to the parent node. So it might take a while, sir, so I'll just be here, okay, let me know if you observe anything. But if you need to do um anything else, you can also take your time. Okay, sir. Um, okay, I'll just be here. You're welcome.
49:00
Speaker 1
I'm gonna get one, but the only the other people, she was, hey. It do say he didn't want to be here today, so his dad probably took him here. I know. I had to go, I done been here since 3, and 2. Okay, it's uh, it's blue, and now green, and well, blinking was blinking blue is blinking blue. Okay. Okay, but we're doing good. Okay. Thank you. Okay.
50:00
Speaker 2
Okay, give it some time, sir. we still have three minutes left within the six minute time frame. All right. Uh ok, you're welcome, sir.
52:00
Speaker 1
Okay. It looks is green. Okay, I'm in here. [silence] [silence]![silence]![silence]![silence]
53:00
Speaker 2
Okay, that's good. So let's go back to router.local. Okay. And then go to device list. Okay.
53:00
Speaker 1
[silence] the birth the Wi-Fi settings. Okay. Okay. Now you say go to Wi-Fi settings, he said, Okay. Okay. Oh no, yeah. Yeah. Yeah. You already did that. I'm back to the main, I'm back to the main, the main, the main screen to device, right? smart. Okay. device, okay. So so both of the nodes are online. They have two different names, but they uh are both online.
54:00
Speaker 2
[silence] Are you still sir on the Wi-Fi settings? [silence] Okay, you can actually click OK on that page, sir, so it will route you back to the main dashboard. [silence] On Wi-Fi settings, select OK. Do you have an OK button? [silence] Uh okay. That's good. So, under smart Wi-Fi tools, you have sir device list. Okay. So, you will see here the name, the type, and the status. [silence] Alright. And then [silence] check if you can see the other node [silence] on the list. Under my network.
54:00
Speaker 1
Both of them was solid green. (Uh-huh). Yes. Yep. "Okay. Good first. Okay. walk and that's uh, uh. All the yeah. All Okay". Walk in now.
55:00
Speaker 2
it means it's already connected, sir. So, um it's solid green right now, right? That's good. So the one, sir that um so the main one, um yeah, the main one is solid green and then the child node is solid green as well. So you can unplug, sir the child node now and then move it back to its original location and then give it like maybe three to five minutes. Let's see if it will turn back to solid green on that location.
55:00
Speaker 1
the Best youth prospect in the and yeah so let's plug up I guess no we just gotta wait
56:00
Speaker 2
Yeah, just have to wait. It may take a minute, um, two. To 3 minutes or 5 minutes max. [silence]
56:00
Speaker 1
Do I say, respect? The those not. The those not especially bigger. it's red now. It turn red. How many more meetings? How many more minutes we have? OK. We decided not to leave after October.
58:00
Speaker 2
Okay. That's fine. So let's give it some time. okay. Well, for this one, sir, we have like two minutes left. How far sir, is this node to the parent node? Okay. green okay all right so we we still have 60 seconds, so i'll just let this one finish so at least we can know that that is stable already. okay.
58:00
Speaker 1
So it doesn't really matter. I will keep them. currency stamp their fans. I don't know. We've been on and you are friends now, we've been on the phone an hour. Have you looked again? Yes, it's still $100 million.
60:00
Speaker 2
[silence] Yes, sir. So just an hour. So it's up. Timer is up already. Did it remain solid Green? [silence] Okay. That's good. So that means that it's online. So, um the reason why I ask earlier to switch nodes because, um earlier, it remained solid blue. So, um, I just like to make sure that there's no hardware issue on that node. So at least when we turn it back online, it responds with the pipe press. So that's a good thing. So that all the nodes
60:00
Speaker 1
I'll just I'm about to save that on my computer right now. Okay. All right. Go on. Nope. I just added it to my favorites. And if I ever have to do anything just basically you to admin. Admin is the lower case if I ever have to reset or anything. So if if I'm changing my if I'm changing my. The network name and so on and so forth.
61:00
Speaker 2
It looks like you have is properly working. So everything is properly configured now. So whenever you, uh, whenever you'd like, say, to make any changes for the, uh, network name, which is the WiFi name and the WiFi password, uh, just go to myrouter.local. Alright? Okay. And then the, and then the router password that we use to sign in to the myrouter.local. We just use the default, which is admin all the case. So, um, at least it will be easier for you to remember next time when you log in. So, um, yeah, I think everything is good now, sir, on your end. Do you have any follow-up questions for me or will there be anything else? Yes.
61:00
Speaker 1
Yep. So, I think I'm good. Thank you so much. Thank you. Bye. Bye.
62:00
Speaker 2
Okay. All right. If but if anything else, if feel free to give us a call. Okay? You're welcome, sir. Thank you as well for taking the time and patience and doing all the step with me. I know it took us an hour, but thank you so much, sir. And I hope you have a great day. Now you take care.
62:00