Speaker 1
Hi, Elliot, my name's Dan. I'm I need to get our Wi-Fi reconnected. And I'm just calling to see if maybe you can kind of tell me where I need to start. I have a Linkss device here, the light's blue, but inside it says the setup Wi-Fi number is is or address is or name is Velop Setup a 32. And our regular Wi-Fi network name is ISD11.
00:00
Speaker 2
Welcome to Linksys support. To ensure quality service, your call may be monitored. Certain products will be supported, while end of support products will have self-help options available. Please have your serial number ready and stay on the line for assistance. While waiting, you may also visit support.linksys.com for more information about your product. [silence] Hi, thank you for calling Linksys technical support. My name is Ellie, how can I help you? [silence] Mm-hmm.
00:00
Speaker 1
my ski went away and I don't know if it's because of the link or if it's because of our Wi-Fi modem. And I was wondering maybe you could help me decide which one it is. Van was his name, he got me reconnected, but uh the the volume, the volume control on our computer wouldn't work. And so I tried to reset everything, it didn't work. So then I came in and tried to reset the the Linksys by unplugging it and replugging it in, and then everything went away. So I I I screwed it up somehow.
01:00
Speaker 2
Okay, so sorry, just to make sure case as per checking here. on our record on our record um sorry then, I you called earlier to ask an assistant uh regarding with the child node that got disconnected. I can't hear you. Okay. all right. Okay, I see. So you like. No. Uh, you did not. Uh, you're on. Oh, okay. Okay. I see. Okay. I see. Okay. Can you hear me? Can you hear me. Uh. Okay. I heard. Okay. I got disconnected.
01:00
Speaker 1
I didn't press it and cut it and at all. All I did was unplug it and replug it in. Right. Okay. Uh I have the computer up. Let me uh get a browser up. Give me just.
02:00
Speaker 2
press and hold the reset button for too long, correct? Oh, okay, it's fixed. So this reset process that has been done earlier was only on the child node that got disconnected. so server this when Um, is there any devices sir, like laptop or an iPad that maybe we could use for this? Because we need to access the router settings of your HW-W-O-3 via web browser. Okay.
02:00
Speaker 1
oh it's not finding my uh Wi-Fi so apparently it's with it's with the cable company [silence] can you say that again you broke up uh how do you check it? I'm on a I'm on a uh Apple computer okay I don't know how to I'll try
03:00
Speaker 2
Okay, can you check if you can see it from the laptop? the underscore velop setup. Can you check from your laptop from all of the show all available networks if you can see the underscore velop setup? Okay, just please go to your settings, sir. Go to settings.
03:00
Speaker 1
I don't know how to access it. Am I, I'm not very familiar with this computer. How do I access settings? Okay. All right, and it it shows, uh, does not show Oh yeah, valop setup 32 is shown. Okay, it's connected. [silence]
04:00
Speaker 2
Okay can you tap on the apple eyecon at the or tap the Wi-Fi eyecon on the upper right cornerов sorryovov if you can see it there. Okay now connect on that network sir. Okayovov now please open a browser. uh mm-hmm and then on the address bar type in one nine two mm-hmm can you see it maybe from uh do you have a do you have a Google Chrome okay [silence]
04:00
Speaker 1
Okay, what address do you want me to type in? Okay. Okay. [silence] Then hit Enter. Okay, I have uh, it came up and it says 192.168.1.1 Login Administration. Or uh, right below that says router network 192.168.1.1 Login Administration also. Should I click on one of those?
06:00
Speaker 2
192.168. 1.1 yes. [silence] Okay. That's no dear because it not should be very it should not that be.
06:00
Speaker 1
HPTT. Okay. Uh one, just one bar. Hold on a sec. You lost it. I'm on H PPTTTTTT. Do I need to put in an S or no? You got to stop. You got to. Start over, please. I'm not following what you're telling me. H PPT is what I have. TT. TTT H P P T then what. Colon, semi colon or colon. okay right oh, gotcha okay all right, got that and then I got colon okay, M-Y-R-O-U-T-E-R. Okay. Okay, should I hit enter? Okay. It's giving me a message and it says, to access your LinFore, ensure your device is connected to your home Wi-Fi and open a web browser. Apparently I'm not. I think so, but doesn't seem to be working.
07:00
Speaker 2
my router.m1. dot local. yes, sir. and uh... you are already connected, right?
09:00
Speaker 1
x says x x x x addressing to lynk sys smart wifi routers user interface x x Okay. x x x x x connected okay yeah I'm connected to that but now I don't know what to click from what it came up what came up x I have a lynx here that says accessing the lynx this smart wifi routers user interface x x Okay.
10:00
Speaker 2
Yeah, can we double check it? Cuz you should be connected to maybe underscore Velup setup 903 or underscore Velup setup. Let me check it's um, I oh yeah, the 32. Yeah, that's actually the one that what we are actually trying to do right now. But it seems like it's bringing you to the wrong page. Like it's not asking you directly or prompting some a notification that says like,
10:00
Speaker 1
sorry it's it's not working real quick here uh sorry it's kind of frozen up on me not sure okay uh it's uh blue [silence]
12:00
Speaker 2
It's okay. Sir, just please take your time. And then, by the way, Sir, what is the light of the parent mode? I see.
12:00
Speaker 1
it's thinking, but it's not doing anything. [silence] I'm going to cancel it and try again because it's not working. [silence] Uh, it took me back to the same page I had before.
13:00
Speaker 2
Maybe you can try to reload the page.
13:00
Speaker 1
I'm sorry. I don't see to be having very good luck here. What about Linksys? What about Linksys smart Wi-Fi If
14:00
Speaker 2
all right i just o k calm down can i'm sorry are the links to smartwifi.com is that i yeah that website is no longer working so to access the router settings sir you need to use or you can only use the one nine two dot one six eight um dot one dot one dot one or the myrouter.local
14:00
Speaker 1
I'm going to try the IP address again and see if that works. Okay. Probably a different rou a different. I have an iPhone. Would that work?
15:00
Speaker 2
okay it's recognizing the signal but not from the uh WHW03 but directly from the other internet source okay I do you have any other devices or maybe I an ipad
15:00
Speaker 1
All right, so http colon forward slash forward slash my router local Safari cannot open page. I mean, that's because I don't have a router set up, probably. I'm hooked up to develop set up their A32 on my phone. [silence] No. I'll try it one more time here. Oh. I think I might have gotten something on my phone here. Let's see what it was here. It's flashing. It says myrouter.local.
16:00
Speaker 2
novel advance continue or proceed or show more okay [silence]
17:00
Speaker 1
It normal for it to flash like that? On on my phone or on the computer? Okay. H T T P colon forward slash forward slash my router
18:00
Speaker 2
you can try to search there through the Wi-Fi six or Wi-Fi seven uh sometimes actually no. but for this one since this is actually a newly set up. since um everything just got actually back to its default settings so might not consider it as you know something like that so uh can we try it again sir? um either sir of the two, which you are much more, you know, convenient to use. your device is also the one right now. my router
18:00
Speaker 1
dot local. And that's just flashing back and forth. That's not working. Um... The Linksys is solid blue, yes. [silence]
19:00
Speaker 2
.dot local -i-cameras are already set up with cyanocite intelligent audio -aw local Buffalo-Radio 8 250.10.01x [talking to someone] one network is already set up if your local Buffalo radio-8 [interrupted] But all of your routers are like, uh, currently solid blue. So it should actually mean that it could really be, uh, getting an internet. But let me just also So aside from, uh, aside from your Safari browser and a FireFox browser.
19:00
Speaker 1
I just tried the uh, okay, I think we might be getting somewhere. I just clicked on Safari and now I have a screen that says access developer, type in router password. Okay, we're almost there. Okay, I have the -pert, uh, okay, I have it written down here. I'll go ahead and type it in and it's uh, F-U-S-P-E-V137-y. Okay, then hit uh, sign in. Invalid password it says.
20:00
Speaker 2
Do you have any other browser that we we can use? OK, we're almost there. So can you try if you can try the router password that you can see on the on for at the bottom of the parent node. OK.
20:00
Speaker 1
Let me double check it to make sure I didn't mess it up. Asus. Can you spell it? a-d-min Admin. A-D-M-I-N. A-D-M-I-N. Yeah. Okay. That seems to be doing something here. Okay. Okay. Okay. I have a screen. that says smart Wi-Fi tools and router settings. Okay.
21:00
Speaker 2
Aye. And if it will not work, sir, for the second time try to use the word admin. yeah, admin. A D. Yeah. A D. Yes. Admin. End. okay that's perfect. We're there. So, um for you to customize uh, sir uh the wi-Fi name and password. [silence] [silence].
21:00
Speaker 1
okay. uh, yeah, it says uh, underscore billups setup A32 and I have for I have three choices. two point four gigahertz five gigahertz one and five gigahertz two band. okay. [silence]
22:00
Speaker 2
Uh, to put it on how it was actually set up before. Uh, go to Wi-Fi settings. That's under router settings. Then from that page, I believe you can only see one network name. Okay. And then, um, uh-huh. 5 GHz. too. Okay, so sir, if you want to separate the 2.4 and the 5 GHz band, uh, you can absolutely do it on that page, okay? So, uh, you can change both of the name and the password at the same time. And then after that, don't forget to hit on apply so that the changes [silence]
22:00
Speaker 1
okay let me try real quick and should i do it to both of them i'll do the I'll do it to both of them and [silence] and [silence]
23:00
Speaker 2
uh, we'll be successful. Okay? Okay. Uh, and I'll be here. Ah, yes, sir. You may, uh, for us two avoid any confusion. I'm sorry? Okay. And uh just please don't forget to put it on your know 2.4 for the 2.4 gigahertz band.
23:00
Speaker 1
Okay. Okay, they're both typed in. Now I just got to figure out where to hit enter to, okay, apply, right? Okay. As you're updating Wi-Fi settings. And it says apply. Okay. Okay.
24:00
Speaker 2
and five for the five-gigahertz band. There is an apply button at the lower right on your screen, so tap on it and then okay. Okay, so once the changes have been successfully made, so the other devices that are currently connected will gonna be disconnected. So you need to manually connect them all, okay? Since we're changing the Wi-Fi name and password.
24:00
Speaker 1
it says it's applying I'm and I'm it's got a little waiting window going yep I can I can see it well I gave them the same name is that a bad idea okay it says I'm connected to the to the Wi-Fi network now on my on my phone it says I'm connected
25:00
Speaker 2
Ah yeah, there will be a waiting time. So, um, while, while waiting for that, one, sir, can you double check if, like, a you can, because it's actually kind of buffering right now, I believe. So, while waiting for that, can you check from your phone, if you can now see both WiFi name that you set up earlier. It's actually okay, for as long as, I'm sorry. Okay. Okay, that's good. Okay. Uh, can you try, uh, you know, using the instant internet trying
25:00
Speaker 1
okay, I see.
26:00
Speaker 2
running the internet from your phone. Try opening a browser. Or maybe surfing on the browser just to make sure that the internet is actually working. Okay. And you can see both wifi names that you set up earlier. Oh. Oh, I know. It's actually okay, sir. For as long as like you know, since it that is actually how it was set up before. Correct? But yeah, if you actually happen to need on change both wifi name and password and since right now you know how to do it, just, uh just access again the router settings on how you do it on how you actually did it earlier, okay?
26:00
Speaker 1
I don't think so. I think you've got me reconnected. I'll have to go but I have to get all the other stuff going again, but uh I think I think you helped me. Thank you very much. Appreciate your help. I also appreciate your patience. You too. Bye. All right. Thank you. Have a good day.
27:00
Speaker 2
Okay. So, uh yeah, would there be like anything else that I can help you with? Yes, sir. Yeah, you too. Thank you so much as well, sir. You too. Have a good one. I'm so sorry, sir. Uh you can go ahead, sir, and hang up the call. You too, have a good one.
27:00