Speaker 1
Hi Josh. My name is Tom Price here, and I'm in Florida. I have this Lin">
00:00
Speaker 2
welcome to Linksys support. To ensure quality service, your call may be monitored. For in-warranty products, our support team is available to help with performance and hardware issues. Register your product by visiting register.Linksys.com. Please have your device serial number ready. For assistance, press one now. For out of warranty, please have your device's serial number and contact information ready. If unavailable, kindly call back later. For out of warranty product, paid support option may be available depending on the issue. Thank you for calling Linksys. My name is Josh. How may I assist you today?
00:00
Speaker 1
nice this router I've had I've had for at least a decade and I've never had any issues with it but I'm looking at wanting to transfer all my settings from that one to this one or at least the information not so much the settings I guess um and because I'm noticing some issues within the house and I'm like okay it's not my modem I already went through that so now I'm looking at the router um and it's getting to the points where ring my my front doorbell is no longer connecting to it anymore so I think it's just it's old and it needs to be replaced um but I do want to transfer all my IP settings on there um onto this one but I also notice when I open this box I'm like wow this is just the the outlet and the device I'm like that's very unlike Linksys usually there's some form of documentation warranty registration uh something like a setup guide or something not on here I mean usually you guys even have like a ethernet cable in it um [silence] what's going on? and this one doesn't and I'm like I'm starting to wonder because it was not opened. It was sealed. Um cause I had to use scissors to cut the thing. Um, but I'm not sure like I don't know if I need to verify something with you all to make sure this is not refurbished or something or whatever cuz normally I buy stuff on Amazon, but I've had hit miss is there as well. Um, so I'm like in a multi question issues situation right now. Yes, it's not plugged in. Sure. Uh one second. See here. Yeah, it's on the back here you go. It is uh four three J's and Jack one.
01:00
Speaker 2
Got that one. So, just to confirm, are you with the device? My have that Oh, right. May have distributed numbers so that I can verify its hardware warranty status here. Thank you. [silence] Got that one? So, just to confirm, are you with the device? My have distributed numbers so that I can verify its hardware warranty status here. Thank you.
02:00
Speaker 1
Bravo 07142
03:00
Speaker 2
Thank you so much for that one, sir. Let me verify again, the serial number, okay? So, it's, thank you. So, it's 43 J4JAR 10 M4Mike 28 B4Bravo 00742. Is that correct? All right. Thank you so much for confirming. So, finally, give me one to two minutes, okay? I just need to double check my resources here real quick regarding the hardware validation for your router. Thank you so much. [silence]
03:00
Speaker 1
Yep. I don't know. I don't know. [silence]
05:00
Speaker 2
uh hello sir thank you for i for patiently waiting uh huh yeah upon double checking my resources here sir uh regarding here or like based on our tools the hardware warranty status of the router has already expired on february 7th 2024
05:00
Speaker 1
Uh huh. Hey, I'm on the phone. You gotta wait. I'm on the phone. Wait. So, um, just make sure this is the Linksys Hydra Pro 6E, right? And you're saying this is out of warranty? Yeah, I was on backward. Yeah, that's the crazy part. Um, okay, hold on a second. I'm gonna pull it up on my computer while I have you.
06:00
Speaker 2
So, for this one, that means that this device is not brand new, uh, however, if you still have the copy of the receipt, uh, you can, like, try to return the unit to the place of purchase because also sir, by default, uh, there should be an included, uh, ethernet cable, like on the packaging, and, like, the set up guide, and some warranty information, regarding with the router. That's correct, sir. Yes, sir, according to here on our tool, however, if you, since you mentioned that you just recently purchased this one, and I do believe that you still have the, uh huh.
06:00
Speaker 1
Here a phone. So this was purchased by somebody else at some point? Is that my understanding correctly? Um, yeah, I'm pulling, I'm pulling it up real quick. Um, while I have you here, um, it's on a new egg orders sign in to release or the 6. um, And then February 26th, um, March, yeah. So this, from my understanding, your warranties are for how long? Isn't it like at least a year? Yeah. Right, but are you able to tell me whether or not this was you
07:00
Speaker 2
Yeah, sir. Uh, since you mentioned that, since you mentioned that you still have the copy of the receipt, uh, we will honor the one, uh, stating on the receipt. So yeah, don't worry. I'm so sure that we can just like edit the hardware warranty status up to February 26, 2027. Uh, however, sir, uh, for now, Let's just focus on how to fix this one. If you have issue with your router, uh, after that one, I will be sending you an email. So, once you receive the email, all you have to do is to reply to my email with a copy of the receipt attached, okay? [silence]
10:00
Speaker 1
Used or new? Are you able to tell me that, or no? Yeah. Thank you, yeah. Keep it. Sure. Sure. [silence]
11:00
Speaker 2
I really do apologize sir but there's no option or tool here to check if this device was used however uh let me double check here real quick because mostly if the device is refurbished it should stated here on our tool that the device is refurbished so kindly give me one minute for this one thank you so much
11:00
Speaker 1
Yeah. Okay, yeah. So i can i can present you the receipt [silence]
12:00
Speaker 2
Hello, sir, thank you for patiently waiting. Yeah, I've been double-checking my tool here. Rest assured that your device is not refurbished. And regarding with hardware warranty status of the unit, it could be possible that the reason why it it is already showing expired here because the device was purchased like lately from the store. Like it did not purchase right away. So however again sir, rest assured that I can just edit the hardware warranty status for this one.
12:00
Speaker 1
of everything here. Um, it does have multiple items on here, amounting to two thousand, four hundred ninety-one dollars. I mean, it's part of that order. Um, with some, um, gold NAS hard drives and some, um, red NAS hard drives. So, I mean, yeah, I can definitely send you this. I'm downloading a digital copy now. Um, but yeah. First name's Thomas, last name Pliez. Um, P-leyz. My first name THOMASPLEIS, my last name at gmail.com.
13:00
Speaker 2
Yes, sir. Uh-huh. Mm-hmm. Mm-hmm. Uh-huh. Mm-hmm. Mm-hmm. Uh-huh. No worries, sir. So don't worry. Uh-huh. Rest assured that I will be sending you an email. And in order for me to create a ticket here, may I have your first and last name? Uh-huh. And what about your email address? Thank you so much for that one, sir. And last thing, who's your internet service provider?
13:00
Speaker 1
my what provider oh oh my internet yeah it's through um yeah yeah it's through Comcast ah uh no no I do want to um transfer my um my information from my current router um to this router I don't know if there's a way to do that um I don't have a setup guide for this either so I I'm not sure what it wants me to connect to to see everything on the browser um so yeah I'm kind of like on a I haven't replaced a router in for over so yeah [silence]
14:00
Speaker 2
uh your internet service provider like you said is that Spectrum AT&T Comcast all right thank you so much for those information sir so uh regarding with the router do you need like technical assistance with it right now or you just need to update the hardware warranty status uh I see understand sir and do you still have that previous router like the old ones that you
14:00
Speaker 1
well then it's being used yeah oh lord yeah uh what is it one 92681 I believe yeah uh the model number, is that the top right hand side, W.R.T. Number. W.R.T.3200 Alpha, Charlie, Mary.
15:00
Speaker 2
Can you tell me the model number of that one? because I want to make sure that it is one of our smart wifi devices. Uh-huh. Uh-huh. All right. Thank you so much for that one, Sir. So, I'm going to set your expectation now regarding with the transfer of file from this WDT3200ACN to the MR, like the one that you are new about, which is one of our mesh devices. Um I do apologize, sir and I'm going to set your expectation.
15:00
Speaker 2
attention that for our mesh routers including the one that you have like the new one, it does not have the backup configuration feature which our old models have. So for this one sir, if you're going to use this new router as your like main router, you really need to enter manually all the settings that you entered. Yes. Sir, there's no, yeah, there's no backup configuration feature for this mesh router. Yes, sir. So if you have like advance configuration or, yeah, or IP address that you want to, uh-huh, yeah, you really need to manually enter that one on the device. Whatever, rest assured that we can still like walk you through on how to do that.
16:00
Speaker 1
It 1.1 and then you've had your username and password on there. Is the layout at least somewhat the same or do they change that too? I'm sure they've probably changed it.
17:00
Speaker 2
It's different though. So for this one, if you want to access the web user interface of this new router, you still need to use the 1 92.168.1.1. And after you press that URL, you will be redirected to a screen that asking you to download or install the Linksys app. However, on that screen there's a... all you have to do is click the phone image and then it will redirect you to the login screen. So there's a catch there for this new mesh router because this new mesh router is uh it will recommend you to use the Linksys app. However again, if for advanced settings or advanced changing on the router, we really need to access the web user interface. However, there's no need to
17:00
Speaker 1
Okay, so am I able to have this router plugged in at the same time as this router's on to be able to access both so that I can go step by step like what I need to go through because there's tabs on the WRT that I want to go through one at a time to set up correctly and make sure that I have the same settings and what have you, Wi-Fi settings and prioritize for media and certain access for applications, add priority access etcetera. Like, am I able to do that or do I can only have one router on at a time?
18:00
Speaker 2
worry because if you need further assistance regarding with our router or this new router of yours and the future, rest assured that you can just give us a call. Mm-hmm. Mm-hmm. Mm-hmm. Mm-hmm. Mm-hmm. Mm-hmm. You can have two routers sir. However, uh if you have two routers that means that uh you will be like both of them will be broadcasting their wi-fi. That means that it might cause like.
18:00
Speaker 1
right right right yeah I just I just want to on the network I don't want anything the Wi-Fi yet until after my life gets off work so I'll just basically plug it into the network and then isn't even anything yeah I should have it all right yeah I'll do that and then um that should work.
19:00
Speaker 2
signal deterioration regarding with the two devices or signal conflict. So how about this one? Uh, in the meantime, just access the web user interface of this new router without connecting it to the route to the modem. And while you're still using the WRT, uh, access the web user interface for that router. Also access the web user interface of the new router, and then just like copy all the settings that was entered on the WRT 30 80. Um, Yes, sir. So, yes, sir. So, yes, sir. Again, I reassure that you will be receiving an email
19:00
Speaker 1
All right, thank you. Um, so for the email update, you're going to send me that email and then I'm going to send you the receipt, correct? All right, cool, appreciate it. All right, you too. Bye bye.
20:00
Speaker 2
and then again kindly replied to my email with a copy of the receipt attached and if you need further assistance regarding with your router just give us a call again. You're most welcome sir. and is there anything else? Yes sir, that's correct. Thank you so much for your appreciation and thank you so much again for calling Linksys. You have a great day. Bye for now.
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