V2 Rubric Detail — 970db272-602e-11f1-a…

Generated 2026-07-18 01:05 UTC

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Call Start
2026-06-04 16:01
Duration
57m 41s
Contact
Ricardo Muñoz
Issue Type
Internet/WAN Setup
V2 Outcome
Successful Resolution
V2 Band
Developing

Agent & Case Context

Agent
John Clark Labadan
HappyFox Case
#TE00132214
Support Country
Other / Unmapped
Product Family
MESH SYSTEMS
CSAT
—
Sentiment Trajectory
—
Ticket subject: WHW03_No Internet Connection
⚠ Transcript quality flagged: the ASR/quality-validation pipeline detected and excluded unreliable transcript segments from grading (1 hallucinated segment, 1 too-garbled-to-score segment). Excluded from aggregate KPIs — treat remaining scores and transcript with caution.

V1 Rubric Scores

Resolution3.00/5
Accuracy2.00/5
Communication2.00/5
Protocol2.00/5
Efficiency2.00/5
Overall2.8/5

V2 Rubric Scores

Resolution5.00/5
Technical3.12/5
Communication2.50/5
Ownership5.00/5
Escalation5.00/5
Customer Exp2.50/5
Overall80.0% (+24.0)

V2 Grader Summary

The agent achieved a successful resolution by swapping and resetting the WHW03 node, verifying connectivity through the admin interface, and re-adding child nodes. However, a critical technical error — instructing a 2-second reset instead of the required 10–20 seconds — constitutes a materially incorrect instruction that could prevent resolution, downgrading T3 to Not Met despite eventual success likely due to extended hold time.

V1 Case Analysis

WHW03 mesh lost internet after storm; agent swapped parent node, reset devices, re-configured via 192.168.1.1, and restored connectivity. Child nodes were re-added successfully.

Troubleshooting Steps
  • Swapped parent node and reset the selected node.
  • Accessed router admin page (192.168.1.1) to verify WAN port status and re-configure Wi-Fi settings.
  • Power-cycled modem and router, then re-added child nodes.
Key Observations
  • Agent provided incorrect reset-button hold time (2 seconds instead of 10–15 seconds).
  • Call flow was inefficient, with repeated steps and long silences.
  • Agent misinterpreted LED colors (red vs. purple/turquoise) and WAN port status.
  • Agent offered paid support after the issue appeared resolved, suggesting warranty coverage had expired.
Positive Highlights
  • Agent remained patient and kept the call moving forward despite customer frustration [23:00–24:00].
  • Successfully guided the customer to access the router UI at 192.168.1.1 and reconfigure Wi-Fi settings [12:00–13:00].
  • Correctly identified the need to swap the parent node due to suspected hardware impact from the storm [02:00].
  • Provided clear instructions on how to reconnect child nodes once the parent was online [48:00–50:00].
  • Used customer’s iPhone via mother’s device to retrieve the correct Wi-Fi password [35:00–37:00], demonstrating resourcefulness.
Agent Errors / Gaps
  • Incorrect reset duration instruction: 2 seconds instead of 10–15 seconds per KB [05:00].
  • Misinterpretation of LED colors: referred to 'solid red' when customer described 'blinking purple/blue' [05:00–06:00].
  • Confusing guidance on WAN port X-mark status [15:00–21:00]: failed to clarify that the internet port should show a checkmark, not port 1.
  • Unnecessary suggestion of paid support after resolution [57:00], despite successful fix.
  • Failed to collect serial number or verify warranty status, despite performing model-specific troubleshooting.

V2 Indicator Ratings

Resolution
R1 Met Issue actually resolved conf 98%
Agent confirms resolution: 'All right, it seems that we got the connection back in track again... we’re all good now.' Customer expresses appreciation and no further issues.
R2 Met Diagnostic thoroughness conf 95%
Agent conducts systematic troubleshooting: swaps parent node, performs factory reset, checks port status via UI, power-cycles modem and router, verifies connectivity through browser access and network status page.
R3 Met Correct resolution path conf 95%
Agent selects appropriate hardware recovery path (node swap and reset) for a WHW03 post-storm outage, avoiding premature escalation or dismissal, consistent with best-effort support regardless of warranty status.
Technical Accuracy
T1 Met Technically accurate info conf 93%
Agent identifies key symptoms (flashing red LED, no internet), isolates issue to WAN port via UI, confirms physical layer with cable swap, and validates resolution through network status and connectivity tests.
T2 Met Appropriate tools / resources used conf 90%
Agent appropriately uses the router’s web interface (192.168.1.1) and LED indicators to diagnose port status and internet connectivity — correct tools for this scenario.
T3 Not Met No misinformation conf 97%
Agent instructs: 'press and hold the reset button... more or less two seconds' — this is materially incorrect. KB requires 10–20 seconds or until LED flashes red and turns off. Two seconds will not trigger factory reset on WHW03.
Communication
C1 Partially Met Clear & professional language conf 85%
Agent provides structured steps but loses control during long silences (e.g., 42–48s), unclear transitions (e.g., 'stellated octahedron'), and fails to re-engage customer after hold.
C2 Partially Met Confirmed understanding conf 80%
Agent uses technical terms (port status, SSID, UI navigation) without simplifying or confirming understanding; customer shows confusion (e.g., 'where do I go?'), but agent does not adjust.
Customer Ownership
O1 Met Ownership & empathy conf 98%
Agent owns the case end-to-end, performs all steps, does not transfer, and follows through until resolution is confirmed.
O2 Met Proactive follow-through conf 93%
Agent sets clear next steps: power-cycle sequence, child node re-addition process, and device reconnection guidance, including realistic timing (3–5 minutes).
O3 Not Applicable Closure confirmation conf 100%
No prior case history is referenced or evident; this appears to be the first interaction for this issue.
Escalation Judgment
E1 Met Correct escalation decision conf 95%
No escalation was needed — agent resolved the issue through appropriate L1 troubleshooting, making the decision not to escalate correct.
E2 Not Applicable Escalation prep & handoff conf 100%
No escalation occurred, and none was warranted given the successful resolution.
Customer Experience
X1 Partially Met Customer effort minimised conf 85%
Agent frequently says 'thank you' but does not acknowledge storm-related hardship or customer frustration (e.g., sobbing); empathy is polite but not personalized or emotionally attuned.
X2 Partially Met Tone & rapport conf 80%
Agent maintains a steady pace but does not slow down or simplify after customer confusion (e.g., UI navigation, reset steps); tone remains instructional despite emotional cues.
X3 Partially Met Overall experience conf 85%
Agent reduces effort by guiding through complex steps, but customer repeats actions (e.g., multiple refreshes), waits through long silences, and struggles with unclear instructions.
Call Transcript90 turns · 95 lines
Speaker 1
This is Linksys technical support calling. This call is recorded for quality assurance. Please hold as we connect you to a Linksys specialist. Um, hello, sorry, Carlos. All right, can you hear me fine now? All good. All right, thank you so much for that. So again, sir, I'm calling regarding with a ticket that was actually escalated to your department. Um, this is regarding with your Linksys router, the model number the WHW03. So you have a total of three nodes on this one. However, uh, when you gave us a call earlier, the reason is you're not getting any internet connection at all after the storm happened yesterday. Is that correct? Okay. Um, so the Linksys router or the main node that is connected to the modem is still not getting any connection at all. Is that correct? [silence]
00:00
Speaker 2
Speaker 1: (0m5s826ms) yes.
00:00
Speaker 1
and I believe it still showing solid red right now, correct? Okay. Uh huh. All right. Done. all right, got it. Thank you so much for that. And this node is doing that thing all the time, right? Um, even like after, like couple of minutes, like when you, um, when you're talking to the previous technician, after this node being configured, it stays on a flashing red light. Is that correct? [silence]
01:00
Speaker 2
Uh, I can double check if it's solid or if it was blinking earlier. Let me go in and check. One second. Let's see. I just walked to that room. And it is, it's kind of like blinking, like red or, I don't know the gentleman I was speaking to earlier was like if it was pink or red and I was like, it's hard to really tell, but it looks red to me. But it's kind of like blinking. Or is it kind of flashing? [ silence ]
01:00
Speaker 1
All right. So what we need to do right now, suri, is we're going to do like a swapping of nodes. So a swapping of nodes means these current main node, uh, what we need to do on this one is we're going to unplug this uh from the power and we're going to disconnect this to the modem. And we're going to use a different node to be configured as the new parent, okay? Okay, so uh, first things first that you need to do right now, um, Sir Cotto, you need to unplug the current parent node from the power, and then disconnect the cable that is connected to the modem, and just leave it unplugged, okay? Mm-hmm.
02:00
Speaker 2
yes. Ok. [silence] So the the the one that's connected to the parent node and then I need to unplug the modem as well.
02:00
Speaker 1
No, no need to unplug the modem. Just the node itself. Yes, that's right. And then, um, leave it unplugged, um, so that, um, we can get one of the child nodes uh, plug the powered it on first, and then, once it's powered on and fully reboot, we were gonna reset it. Uh, and then, we were gonna connect it to the modem so that we can configure it as a new parent. Okay? Yes, let's pick any of them. Yep, that's right. Yes, let's pick any of them. Yep, that's right.
03:00
Speaker 2
Okay. Okay, so I've taken everything off the main or the parent node. Do I need to, do I just pick any of these? Pick any of them of the other two. Okay, does the other one, do I just unplug them all or do I just leave the other ones still plugged in? The third.
03:00
Speaker 1
We can unplug also the other nodes so that we can be focused on the new parents that we need to configure all right? Yeah, let's turn that one on but do not connect yet the cable coming from the modem, okay? Just power it on. Totally, all right?
04:00
Speaker 2
all right so do you want me to uh now that i've got the other one do you want me to plug it in or
04:00
Speaker 1
That flashing. Okay, alright. So, alright. Got it. So, what we need to do right now for this one, Sir Ricardo, is we're going to reset this, okay? So, in order for us to properly um, reset this node, what you just need to do is you need to press and hold the reset button located at the upper right portion of the device. [silence] So, press and hold this one. We'll just wait for more or less two seconds. Yeah. All right. So, in that way, device was able to successfully restart. [silence] If you ever look at the device, you can see there is an LED indicator at the upper right portion of the device. That LED indicator should light up in a solid color, that indicates that the device is ready to accept incoming connections.
05:00
Speaker 2
okay I plugged it in and so it gets a lot like a purple or like a dark blue uh flashing yes it is flashing yeah but it's like a blue or purple yeah
05:00
Speaker 1
Push the button in. and then once, uh, once the light flashes to red to no light at all, hold still the button once you see a blue light, then release the button. Okay? Yup, that's right. Yeah, that's fine. All right. [silence] Uh-huh.
06:00
Speaker 2
Okay. I get that. We release this. And it looks like it's like a blue light kind of like flashing again. You can barely see the blue light but it's kind of like going out. [silence] Yeah.
07:00
Speaker 1
Whoa, okay, uh-huh. Okay, how do... Okay, all right, yeah. All right, thank you so much for that. So what we need to do right now, sir, is let's now connect the cable coming into the motorcycle or new parent. Okay, thank you. All right, so, um, do you have like a computer or laptop that we can use right now, sir? Um, Ricardo. Okay,
08:00
Speaker 2
Okay, so now it is a solid red. Frieda. What is it? Frieda. It's fried green tomatoes. Yeah, let me go grab.
08:00
Speaker 1
Thank you so much. Uh-huh. Um, yes, cuz we need to connect to the default Wi-Fi of the pair of the new node, so we might need to do that. Uh-huh. All right, sure.
09:00
Speaker 2
So on the laptop or computer. Does it need to be hooked up to anything, or? Because I haven't, because I was using it because I needed, I'm doing some more. uh, do I need to, I had my hotspot on my phone on. Do I need to turn that off? Mhm. Okay. So I'm going to turn off my Wi-Fi on my phone or my hotspot on my phone. Turn that off. And then I will take my laptop over there too.
09:00
Speaker 1
All right, so using your laptop, can you click the Wi-Fi and can you look for a network name underscore develop setup? All right, can you click and connect to that? And the password is the one that is on the bottom of the new node or the new parent node. Mm-hmm. Mm-hmm. Okay, got it. Thank you so much for that. Um, how about this one, sir? Let's try it, too.
10:00
Speaker 2
alright so it kinda looks like it connected but it's saying no internet secure
11:00
Speaker 1
Do this. Can we open a browser on your laptop? And then can we type in 192 period 168 period 1 period 1. Can we do that? Yep, that's right. Thank you. Okay. Just click the uh continue button at the very bottom. All right.
12:00
Speaker 2
Okay. Yeah. So 192.168.1.1. And enter. Okay. That brings up the linksys. Why am I getting this warning? Okay. And then it says your connection isn't private. That gives me the option to click.
12:00
Speaker 1
Uh, can we, can we click advance button? Yep. Yeah, that's right. Click that. Hmm. Uh, can you enter the word admin, all lower case? admin. All right. Were you able to log in? Okay, perfect.
13:00
Speaker 2
[silence] back or advan. Yes. And it just says to continue to 192.168.1.1. So it says sign in, and it's asking for my AXSS v-lan password. [silence] Yeah. So now I'm on the Linksys Smart Wi-Fi tools.
13:00
Speaker 1
so you're now on the linksys page where you can see now some options. So the first white box that says network status, can you tell me, is it saying no internet or connected with all the green check marks? Alright. Alright, thank you so much for that. So what we need to do right now, we just need to check some settings on the linksys router. So on the left panel of that page, uh under the linksys smart Wi-Fi tools, um under router settings, can you click uh the troubleshooting tab? See Troubleshooting. Okay, can you click that? And then on the Troubleshooting, sir, um you see right now, you're now on the page like status, but do you see Devices?
14:00
Speaker 2
No. internet connection, it just has a first okay, yeah, yeah. Huh? Yeah. Yeah. Yeah.
14:00
Speaker 1
Devices and report. Okay. Okay. Can we click the report option? All right. And then um under the report page, can you please scroll down at the very bottom portion of that? Okay. And then right now on that portion, you're seeing now the port status where you can see the uh internet port and port number one, uh and then two columns, uh which is the 10/100 MBPS and the one GBPS. So under the internet, Sir Ricardo, uh is there like an X mark and which column? Uh huh. Oh, okay. So, how about
15:00
Speaker 2
Yeah, yeah, the one show, there's an X on the one GPS.
15:00
Speaker 1
This one, sure. So Internet, no X mark, but on the port number one, it, it has the X mark under 1 Gbps, right? Okay. How about this one, sir? Like the cable that is connected to the, uh, new parent node. Can we transfer it to the different port of the node? Thank you so much. then, just refresh the key, uh, the uh, the page.
16:00
Speaker 2
Yes. Yes let me do that right now. Got changed it. Yeah. Refresh.
16:00
Speaker 1
Alright, you have the page right now back again? Okay, can we check again the port status if internet has now like the X mark? It doesn't, oh. Okay. Uh-huh. All right, but you-- Okay, but you already refreshed the pages here, right? But in the entire screen? Okay. So, and then you already-- you also, like, what do you call that? You also, um, what do you call that?
17:00
Speaker 2
yes just a d the internet still doesn't have the X mark. it's just under one So it says port and it has internet and both boxes are not checked and then it has one and the 1 Gbs is still a mark. It has a ex and Yes
17:00
Speaker 1
um... Transfer the cable to the other port of the lynxis node, right? [silence] um... Let's read. [silence] Okay, uh, just give me um, uh, um, [silence] how about this one, sir? Still the same? Can we go to diagnostic? [silence] Still under troubleshooting, okay? [silence] I don't know. Um, you're now on the main page, right? Okay, can we try to refresh again the entire page or the entire, um, browser?
18:00
Speaker 2
Yes. Okay. You want to go back to troubleshooting? Or go to? Yes. You want to just to refresh that page, correct? Okay, so I'm just saying. [silence]
18:00
Speaker 1
The network status. The network status is no internet still. Okay. It's still under the 1 gigabit per second. That's really weird. Um, how about this, Winter? Can we try to unplug the cable on the the node? Okay.
19:00
Speaker 2
I need a refresh. And, uh, okay, so I've done that. Then you want me to go back to the most, it still says no correct? That's correct. No internet. Okay, okay, okay. So I unplugged it. Oh, I unplugged the thing.
19:00
Speaker 1
Yes. And then let's try to refresh the page and let's try to check the port status after. Let's go back to the troubleshooting tab and then click report. All right, so there's no checkmark, all right? All right, so let's connect back again the cable, sir, to the second to the second one.
20:00
Speaker 2
OK. yeah, there's no check now, any of them. Do you want me to connect it to the first one I had it to or the second one?
20:00
Speaker 1
Legal refresh it again. It's still on the one on the port number one. Okay let transfer back against the cable to the to the other port and let's try to check. It it's really weird. Let's try to check it. Okay. Okay so it's now on the internet.
21:00
Speaker 2
I got it on there. Do you want to refresh again or just wait a few minutes? So when I refresh it, it's on the 1 GBS on the port one. It's on port number one, yes, and it's under the, the X is under one GPS. Okay. Okay, now it's on internet 1 GBS.
21:00
Speaker 1
All right. got it. thank you again. thank you so much for that. can we try to close the troubleshooting tab? and let's try to check the laptop status. still no internet. yep. let's try to refresh it. uh uh. No internet. okay. got it. thank you so much. So, um, how about this? one sir. Ken let's try to do a proper sequence reboot. okay? Um, so we what we need to do reon, Ericado.
22:00
Speaker 2
It shows, yes, on the internet port with 1 gig bps, yes. The network status just says no internet connection. Do you want me to refresh? Do I need to refresh this? No. Yeah, it still says no internet. Okay.
22:00
Speaker 1
you unplug from the power both your modem and your linkage and the main node. So, unplug from the power both devices. Yep, that's right. And we'll just wait for um probably two minutes. I'll um set a timer here. And then after two minutes, we need to plug in first your modem and we'll wait until it's fully booted up before turning on the Linksys Ratter. Okay? Alright. So, the modem that you have right now, sir, it's from oh, it's from your internet service provider, which is Spectrum, right? Okay. Um, by any chance, sir, can you please provide
23:00
Speaker 2
Okay, [sob] Oh, [sob] Oh. Come on, [nose blow] unplug the modem and the node, [sniffle] the parent node. [gasping] [sniffle] Okay. [silence] Yes.
23:00
Speaker 1
What's your modem number? [silence] D251. All right, got it. Thank you so much for that. [silence] So it's a it's a black rectangular modem, right? [silence]
24:00
Speaker 2
Sure. [silence] It is EN2251.
24:00
Speaker 1
it has one port at the back of it and then it has two telephone ports, right? All right. Got it. Thank you so much. two two five one. All right. We only have 15 seconds left, so we'll just wait and then I'll let you know when to plug in the modem. Okay. Uh yeah. Uh just leave it connected. Just leave it connected. All right. So the two minutes um timer is up. So let's turn on first the modem.
25:00
Speaker 2
Yes. On the top. Yes. Okay. When I plug in the modem should I should I also unplug the uh the ethernet cable to the node or just leave it on? Does it I should it make a difference? Okay. Okay. Uhm all right.
25:00
Speaker 1
And then for these one, um, what you go, Call that, Ricardo. Um, the modem has like a LED indicator in front of it. I believe, right? Uh, like the LED status, like it has power, online, something like that. Okay. Oh, okay. That's right. So we'll just wait. We'll just wait until it turns solid right before turning on the Lynksys router. All right, thank you so much.
26:00
Speaker 2
Oh, what? Oh, yeah. Yeah. So yeah, it has right now it's power with the blue and it's on and then it usually goes online and then it'll turn blue once that's going. And then the last one is call, uh, which is I guess for the phone line. Yeah. But it's still right now, right now. Okay. Okay. Okay.
26:00
Speaker 1
All right. is it still, um? Oh, still trying to get online? Okay.
28:00
Speaker 2
yeah it's still like uh trying to get all the way rebooted still it looks like it's [ silence ]
28:00
Speaker 1
Mm-hmm. Mm-hmm. Oh. Oh, let's the I believe that's all good as long as the online is now stable, right? Uh especially in a blue. So we can now um turn on the parent node.
29:00
Speaker 2
Online but the phone still isn't like, I mean, that's the next one, it's the third one. So, the first one on online is now blue. So, I think the last one is avoids. So, I don't know, we need to wait for that one. Okay.
29:00
Speaker 1
Alright, uh, we'll just wait for the parent nose to return to solid purple red again. Okay? All right, perfect. Thank you so much for that one. Can we reconnect? I would like to your laptop to the Wi-Fi. Yeah, underscore vellup set up, but it shows no internet still. Oh, okay, great. It's good to hear. Can we access again the user interface? Okay. Can we try to... All right. I see. Can we try to refresh the page instead? Uh-huh. Are you back on the page? The network status is now connected. Great. That's good to hear then. Thank you. So what we need to do next right now, Sheriff McLeod is, um, can we click our open connectivity
30:00
Speaker 2
It's kind of going in and out now. It's showing connected. Now it's saying router not found. It's like going back and forth. It's kind of, let me refresh. Okay. Okay. Now it is showing that it is connected. Yeah, I'm back on the page and it is showing that it's connected. yes open connection dot com. My buying
32:00
Speaker 1
Yep. And then under connectivity, do you see a router setup page, or a tab? Uh-huh. Can you please click that? And then can you tell me what you're seeing right now on that page? Alright, great, that's good to hear. So can you please enter your SSID and Wi-Fi password from what you have before if you can still remember it. Yeah, sure. Okay, Tom, please.
33:00
Speaker 2
okay. yes. all right. uh, c a router setup. yes. okay. it it says please uh set up your Wi-Fi SSID and password. yes can you can you hold on one second so I make sure I get the password correct. okay. [silence]
33:00
Speaker 1
Or, how about this one, sir? Are you using an iPhone? But, uh, but I believe it was connected to the Wi-Fi and we can actually check the Wi-Fi name and Wi-Fi password if his phone was connected to the, uh, to the Wi-Fi before.
35:00
Speaker 2
Special character, I just told the audient, caps lock is lower keyed. Okay, all right, then I'll do it lower case, let me see what happens. Okay. All right. Is it lower case or a big key or a lit? It's ah, I don't know if it's a t or it's little. Okay. All right, sir. I'm going to go ahead and just I think I know what it is, but I just don't know if I had a capital at the beginning, but I'm just going to do it without the ket. I'm not even an iPhone, but I do have an iPhone like my mother line up the phone. I could shoot. Uh, when you ever connected to the Wi-Fi on your phone? Well, okay, yeah.
35:00
Speaker 1
Alright so let's go let's try to check that. So using your mother's phone, let's go to phone settings and let's go to Wi-Fi. All right, do you see the edit button sir? You see the edit? So under Wi-Fi setting? Yeah. Can you click edit? Uh-huh? So an the edit, you can see all the networks that the phone was connected before, right? Okay. Do you see the Wi-Fi name on the list? Okay. Can you tap it? [silence]
36:00
Speaker 2
[silence] Okay. Okay, when I go there, where do I go? So I went there? Edit, yeah. Yeah, yeah. Edit. Okay. Yeah. Okay. I see. Yes. Okay.
36:00
Speaker 1
should show the password, but currently it's dot dot dot, right? Okay. Can you tap that and it will ask for the face recognition or password then you will see the correct password for that Wi-Fi. All right, all right, let's use that. And then once once you enter the SSID or the Wi-Fi name and enter the password, um, you need to click the set up node button. Okay? All right. All right. Yes, it is.
37:00
Speaker 2
okay. so I got it. okay. yeah. so I had it right, it was, it's lower case, there's no upper case in it. so, okay. okay, so I got that all in, I got the, that's it. Go ahead. okay. is applying changes. writer is applying changes. do I just hit okay. [silence]
37:00
Speaker 1
Alright, so, once we're able to configure the parent nodes for Ricardo, then what we'll need to do is we're going to add the other child nodes. So, we will gonna reset them or something like that, and we will gonna add them back to the network, okay? And after they will gonna be added back, then we're all good. Can you tell me what is now? The light on top of the new parent? Okay. That's found, okay. All right. We'll just wait for that. All right. All right, so if perfect. So, if the the new parent node is now solvably, it means it's already connected to the internet, and we're able to successfully configure.
38:00
Speaker 2
okay. it's still red, and it's still saying the router found. now it's saying the router's not going. so it looks like, yeah, it looks like it went turquoise now. yeah, it looks like it's saying,
38:00
Speaker 1
Right. So before we will move to the next step that we need to do, try to connect your laptop to the Wi-Fi again, uh, the one that you just configured. And then let's connect to that and let's act let try to check first if your connection is working fine. It connect automatically? Okay. Perfect. Thank you so much for that. Um, so what we need to do next is, um, can you try to check first, sir, if the connection is working fine? Like open any website that you're either you currently using or visiting, just to check if the connection is working fine or not.
39:00
Speaker 2
Okay, so it looks like it did connect. Yes. So now, so now it's, uh, back to the, the page where it says connectivity. [silence] Yes, it is.
39:00
Speaker 1
All right, so it seems that we got the connection back in track again. So, what we need to do next is, we're going to add the cell nodes that you have, especially the old parent nodes. So, can we turn on now the two remaining nodes that you have? And temporarily we need to make sure that they are closer enough to the parent around probably um three to five feet. Yep, that's right. They're at least on the same room.
40:00
Speaker 2
let me let's see you said they need to be at least three or five feet away okay I need to find a different two
40:00
Speaker 1
[silence] [silence] [silence] [silence]
42:00
Speaker 2
okay so one of them it just turned on and it's it's already blue or that turquoise color
42:00
Speaker 1
[silence]
43:00
Speaker 2
That one's still, that one is red. It's flashing red. It's flashing. It's it's on and off. Okay. Okay, how do we I'm sorry, how do we do that one again by What do we do on that one to reset it again? I'm sorry. [silence]
43:00
Speaker 1
mm-hmm alright um like a stellated octahedron figured it out
44:00
Speaker 2
All right, so release it. [silence] So the other one did go red now. When the one I was telling you that was, was, so, uh, well, I guess, wait for this one. Yeah.
44:00
Speaker 1
[silence] all right, motorcycle's uh, what's happening now? 0r that is still fast. thing sir, right? Okay, how about the other one sir, is it still fall of blue?
45:00
Speaker 2
It's still kind of in that blue or like, it still hasn't turned like red or blue yet. So I'm just I'm just waiting on that one. Okay, so now, now it's a, it's pink, I guess, solid. Yes, the the mother one or the, the [silence] Um, [silence]
45:00
Speaker 1
The other child, the other child node. Can we reset that one also.
46:00
Speaker 2
oh the other child that one's blinking red or pink okay [silence]
46:00
Speaker 1
All right, sir, thank you so much. do you still have the linkspay's uh on your laptop? um. sir Ricardo. All right. Um. what page are you seeing right now? Okay. Are you still under CA? router setup? Perfect. See, can we click sir the add wireless child node button? And after that, [Silence]
48:00
Speaker 2
but these companies do things like get the callback for. so this leads a signal for web developers that may you may need to test for this sort of contentity problem okay now this one is also sort of red or P. right now I'm on with this connectivity. and I was on a router yes. Okay. So I clicked on it, and it kind of like grayed out.
48:00
Speaker 1
Perfect. Thank you so much. Let's just leave it like that and try to observe the light on top of the new parent together with the child nodes. Mhm. All right, so just wait for that then. So the blinking light on the child node there, it means it's trying to reconnect now to the network. So, we'll just wait for a couple of minutes in order for these child nodes to reconnect. So we'll just wait for around like three to five then, okay? So one node is flashing and one node is not? Is that right? Okay, perfect. Thank you. So if they're both now flashings, it means that they are now trying to reconnect. So, we'll just wait until they turn.
49:00
Speaker 2
Okay. Okay. Okay. Okay. Okay. Okay. Okay. Okay. Okay. Okay. Okay. Actually they're both flashing now.
49:00
Speaker 1
and solid blue or tourquoise. And that means they're already connected then once, since they're already connected then we can unplug the child nodes and allocate them to their specific location. Okay? So, while waiting, sir, Ricardo, I'm going to put this phone on for about like three to five minutes. After three to five minutes, I'll be right back. Okay? If you're on the line, I'll be right back. Thank you. [KEEP_UNCERTAIN] All right. So Ricardo, thank you so much for patiently waiting on the other line. Hello. All right. Can you tell me what is now the vibes on top of each child now? All right, great. That's good to hear then. So that means that we able to successfully added the two child nodes back to your network. So, um, what you just need to do in that is you can now unplug the two child nodes.
50:00
Speaker 2
Yes. That they're that turquoise color.
55:00
Speaker 1
shall nodes and relocate them under a specific location. So, technically, sir, once you unplug them and relocate them, they will start to turn solid blue, but eventually, they will start to do like a flashing red light because they will reconnect again to the network. But since they are already connected, eventually, they will just turn to solid blue after, okay? All right. So, and then after that, you can now connect your other devices back to your network. Some may auto connect. Since, again, we just use the same Wi-Fi name and Wi-Fi password, but probably some of the devices won't connect. You need to reconnect them manually. So, you just need to do that, okay? Yeah. That's right. You can now close that. All right. So, thank you so much. I believe we're all good now. Um, or now we're all good, but is there anything else I can help you with?
56:00
Speaker 2
Okay. Okay. Okay. And then I could close my- the browser that I was in. Okay.
56:00
Speaker 1
All right, you're very much welcome, sir. And again, sir, if you need further assistance, if you're still willing to pay for another $15. Please don't hesitate to give us a call back then, okay? All right. Have a good one. Take care and goodbye.
57:00
Speaker 2
No, I just really appreciate you working helping me with that. All right, perfect. Thank you. Bye bye.
57:00