Speaker 2
Welcome to Linksys support. To ensure quality service, your call may be monitored. For in warranty products, our support team is available to help with performance and hardware issues. Register your product by visiting register link, F_yourR, product, and it's no longer under warranty. Paid support is available for a minimal non-refundable fee. This includes up to 60 minutes of phone support with our technical specialists. If your product is found to be defective, no refund or replacement will be provided. Please stay on the line to proceed with the paid phone support, or get help from our AI powered support bot at support.linksys.com. You can also connect with other users for tips and guidance at reddit.com/linsus. Hello, thank you for calling us at support, this is Charm. How can I assist you with your DIA?
00:00
Speaker 1
Yes, hello. I called earlier and and I couldn't get I couldn't get anywhere with the bot. We've been on the phone back and forth for a couple of hours now. And I wondered if the live person could help if I paid the money. Yeah, if if, uh, I mean, I couldn't get it to work with um the bot. Uh, so do you think the other one can help? I don't want to pay $15 if you don't think they can help. [silence]
01:00
Speaker 2
Oh, I see. All right, so you want to, just give me a moment. Here, proceed with the $15 Spades support. Is that correct? Yes, I can assist you with this. [silence]
01:00
Speaker 1
So I've I've had these two links is modes or. I'm for quite a while. And we switched. I didn't use them for quite a while, but we switched to Spectrum. And so I'm trying to get them set up so they can extend my
02:00
Speaker 2
And... Can you provide your phone number? Let me pull up your record here. Got it. Thank you so much. Please bear with me. I see. Right. So, you have a new modem and you want to hook up your mesh system. Is that correct? Uh-huh. Uh-huh.
02:00
Speaker 1
coverage in my house and yes. And the other one is just plugged in. And the other one is just plugged in, but it's not into the modem, although I could plug it into the modem if you think that would help. Okay. And that color is uh magenta or pink, whatever you want to call it. The other one on the one that's not plugged in is blinking red.
03:00
Speaker 2
I see. I got it, sir. And I see here that one of your node is connected to your new modem, correct? From your new Internet service provider. OK, and what's the light status, sir? um, um, only one node should be connected to the modem, sir. Right. I I. Right, so for the one that you hooked up already to your modem, did you press the reset button on that node?
03:00
Speaker 1
We've done that. We've done that. And then he wanted me to go to a web address. I can do it again. Whatever you suggest, I'll do. Uh, about 15 to 20 seconds. It's right next to it. It's about three feet. [silence]
04:00
Speaker 2
I'm not yet sorry. I just want to confirm that you reset the one that you connect to your modem. And if I may ask sir how long did you hold the reset button? Got it. [silence] And the other node, how far is it from the um the one that is connected to your modem? Are they just close to each other? All right. Got it.
04:00
Speaker 1
No, I (Okay) (Okay) it just went off. Should I release it or wait for a blue light? (Okay) it's a very dull
05:00
Speaker 2
Can you reset? Also, sorry, the one that is not hooked up to the modem, the one with the blinking light color. Can you press and hold the reset button of that one until the light went off and release once the blue light is showing? Wait for the blue light. All right.
05:00
Speaker 2
Just release it. All right, release it, please. Let's wait for about two to three minutes or until the light turns to a magenta just like the main node or the parent node. Now we'll just set it up on f ...
06:00
Speaker 1
it looks like there's no light at all, but if there's anything, it's very, very, very faint. Oh, here it goes. It turned up to red. It turned up to red. It's not been a solid red, yes. It's not the same color as the other one. Yes.
07:00
Speaker 2
Is it fading... ...A solid one. Got it. All right, no worries there. So Um... Okay, no worries regarding that one, sir. And also, just to make sure or confirm, sir, you are aware that this Um, notes are already out of Run D and you want to proceed with the paid backup with the $15. Corrected. All right. So, also by purchasing this service, you agree to a one-time non-refundable technical support session lasting up to 60 minutes. If you are unable to resolve your issue or determine your product is defective, no refund or replacement will be issued. And this paid service is for troubleshooting only
07:00
Speaker 1
mm-hmm. yes. all right mm hmm
08:00
Speaker 2
and let's not include any follow-up sessions. Do you agree to this? Got it. All right. So let me process the payment here. Please bear with me for a moment. All right. So, sir, I will pause the recording here on my end so that we could not capture any information with regards to your card details. All right. So just to confirm also, sir, are you calling from the United States? All right. So yes, sir let's proceed with the payment. So can you tell me sir, [silence]
08:00
Speaker 1
It is Jesse J-E-S-S-E and then go there G-O-D-A-R-E that's 414, five one two zero four four three two one, nine four eight four four of 31, three three seven
09:00
Speaker 2
Got it. How about the card number? Got thank you so much. And how about the Expiration date Alright and the security code. All right and lastly, sir kindly provide a zip code.
09:00
Speaker 1
for 4-8-0-5. Okay. Again, send it to my email. If you if that doesn't work. Feel free to text it. I I I I think it was you I spoke to.
10:00
Speaker 2
All right, so let me process the payment here, please spare with me. Okay, and also, I will send you the receipt of this one. So that you have a reference with regards to this payment that you made. Okay, please spare with me. Yes, I will send it to your email. All right
10:00
Speaker 1
Who was going to send me an e-mail uh earlier on instructions how to do and I never got it. So Oh, here it is, it just popped up now. Okay, yeah, go ahead and e-mail. It will be fine. Thank you. I got it. I got it already. Okay. Yes
11:00
Speaker 2
Okay. I see. All right. No worries. All right. If they're sold. All right. Got it. So, yes, sir. Let's proceed with the troubleshooting. And thank you so much for the payment. And let's proceed since all the light color of your node are all solid red or pinkish red, OK. OK. And also, I'll continue the recording here in my end for the quality purposes of the call. So, sir, the next thing you need to do is kindly press the reset button of the main node, the one that is connected to your modem five times, press the reset button, five times. Like, press, release and press again. Hold it for about five 1 seconds. Oh, OK.
11:00
Speaker 1
OK, I did that. The light is changing to a very dull orange blinking. [silence] OK. is solid red.
12:00
Speaker 2
please press release for five times not too fast and not too slow all right so let's give it about three to five minutes and tell it's done communicating to your modern and if it's successfully connected there the light status of main nodes will change to solid blue or a seaweed green or like half blue How about the child note sir um it's over blinking in that's proper it first
12:00
Speaker 1
Yeah and then a zap out on it. Yeah because it's done that before and then it then it then it zapped out on me. Okay. It turned solid blue. Yeah. Yeah, cause it's done that before and then it, then it, then it zapped out on me.
13:00
Speaker 2
on the main note. I'll set the timer here on my answer. Let's wait for about three to five minutes. Okay. And I already have a record here in my end. And let's wait for about two to three minutes just to confirm it will stay solid blue. And you already confirmed that [silence] yes.
13:00
Speaker 1
You mean that my modem's operating? Yeah, it's good. It's solid blue. My modem is solid blue. [silence] And the parent is also staying solid blue. [silence] Blinking red. [silence] [silence]
14:00
Speaker 2
Your modem was always already activated by your Internet service provider. Yes. Alright. Alright, so the parent is saying solid blue, and how about the child, sir? Is it still solid red? Blinking red. So, let's wait for three minutes, sir. I already set a timer here on my end.
14:00
Speaker 1
do do i have to be on any web address um [silence] I mean I could [silence] Yes I I have my a
15:00
Speaker 2
later, sir, once we are connected. Do you have any, um, iPad or a computer or a laptop that we can use?
15:00
Speaker 1
Pad over here, set up a and the other the other the child um started to turn blue and blink a little bit, then it went solid red. okay. yes. okay, I heard you did you get that network set up already so I switched it to that. and um so I am on that I'm on that web page or your street address We've been a long day. I'm on that address it's the lepo 342 or something like that. the child mode is
16:00
Speaker 2
All right. So let's wait for that. So, we're waiting for the child mode, sir. Um, your iPod, kindly connect it to the wi-fi name of the main node. You can find the wi-fi name and password under the node. Um, it's printed on the sticker. Mm-hmm. [silence]
16:00
Speaker 1
turning a solid Greenish. It's solid, though. Yes. Yes. Okay. Okay. Okay, I'm, I'll just type in food and see what I get. Yes, it's working. if there's a way, I would like these to be a
17:00
Speaker 2
So, it means that it's connected also. Also, your iPad was already connected to the WiFi. Alright, so kindly open any websites or any application and see if your internet is working. Alright, so since it's working. Okay, kindly open a browser, sir. Do you want to change the WiFi name and password of your a WiFi or do you want to leave it as it is, the one uh the default WiFi name and password? [silence]
17:00
Speaker 1
on my same Wi-Fi and password as my router, can I do that? Or will they still come up a different, will they- uh, I have so many web addresses. Uh, you know, as far as my Internet, when I look, when I look up, you know, the, the web address, I've got like four or five of them. I'd like to put the links are on the same, one is my router, as far as the name and password, but I, it doesn't matter whatever's the easiest thing to do here. yeah. that's, yeah, that'll be fine.
18:00
Speaker 2
What do you mean by? [silence] Mhm. Okay, just to confirm, so you want to have the same Wi-Fi name and password with your spectrum modem or do you want to use for that one, sir, you cannot use the same Wi-Fi name to your spectrum [silence]
18:00
Speaker 1
Okay, we'll change that then. I'm just going to put, I'm just going to make it linksys and then put in. Uh do I need to have the same or could I use the same password or does that matter as well? Okay, well that's fine. What happened the last time, see my password for the um router is only nine digits and it's not any thing and I need a capital letter and so I'll change that. I've already got that. So when we set this up, I'll do that. I'm all set to
19:00
Speaker 2
From Wi-Fi, because there might be some there will be a conflict on that. You cannot access the router settings if you use the same Wi-Fi name with your modem. I guess you can use the same password only the Wi-Fi name is that could be not the same.
19:00
Speaker 1
would that. Okay. I'm all set. 68.1.1. Yeah. Okay. It gives me a couple different options, login, admin, login admin, I mean one 1.2.1, login admin. And that's about it. So go on and hit it or.
20:00
Speaker 2
So yes, since you are already online, Sir, kindly open a browser so that we can change your wifi name and password. All right, so on the address bar kindly type in 192 period yes, period 1 and then six four.
20:00
Speaker 1
[KEEP_UNCERTAIN] Is there another one [silence] I'm looking for? Yeah, I am I'm there's a whole bunch of 192.168.one one and there's a the first one is just in pink it says dash log-in-admin excuse me, then the second one says the same thing, router-network and then the one nine two, you know, whatever, log-in-admin. Then the next one is an all overview, how to access panel and all that. Then it goes down to [silence]
21:00
Speaker 2
alright, so you are routed to the result page. ok. no worry. um all right the i don't want just to cut the officer. So, um, just open from sir, Oh, where did you type and
21:00
Speaker 1
on the search bar. Um, wait a minute. So if I open up Safari, the first thing that pops up is 192.168.1.1, semicolon, 5,200,0, ui. A whole bunch of different stuff. But I don't know what you mean by the other one. Uh, this is on the search bar.
22:00
Speaker 2
that 190 3 is it on the address bar or on the search bar? can you type it in on the address bar the long bar uh and the upper part I see. Kindly delete that one sir. Just type this one instead the are you ready
22:00
Speaker 1
What's the difference? I'm not too good with this stuff. What's the difference between a search bar and an address bar? Uh-huh. Yes. Yes. Well, I'm on a search bar. I'm on a search bar. I don't know where I could find an address bar. [ silence ]
23:00
Speaker 2
on the address bar. [silence] Um if you're using Safari, you're then you will be routed directly to the address bar. But if you're using Chrome, there are two options there is a um long bar uh and the upper part and there's a small bar on the middle. So since you're using Safari, correct? Uh okay so you are um on the address bar already. Okay so since um hmm [silence]
23:00
Speaker 1
I don't know how to do that. [silence] Okay. [silence] I did. I deleted it and started all over again. Okay. [silence] Okay.
24:00
Speaker 2
that you type in the one nine two did you close that reply i see so yes h t t p colon forward slash forward slash dash my router period local yes uploadily asked you you did yeah It's just basically what our firmware is for our router. I'm just going to create a wireless connection for you.Okay, great. Kindly click that. Yeah, that, okay, perfect, okay, okay, almost okay, under to four:11.Right, it's going right, that is a generic jammer, that will make possible for you to connect to that wireless connection, to all of our new wireless connections.
24:00
Speaker 1
Myrouter.local. I did HTTP. But it come up with just myrouter.local. And what happens there, it wants me to download the links keys app for setup. Yes. It says my home Wi-Fi on it. Okay. Okay. Then it says sign in, log in with your router password. Should I go ahead and do that?
25:00
Speaker 2
You don't need to download. Can you see there the picture of the phone sir or an image of the phone? Your. Yes. Kindly click. Kindly click the photo of the phone. Right. Tap that one. Alright. So, yes. Kindly type in. Yes. Kindly type. [silence] Okay, is ginny um scrolling down i'm going to the Wi-Fi settings on the left pane. You see? Okay, so you're gonna, you wanna go to the add admin. Do you see that there? No, lower case.
25:00
Speaker 1
The Wi-Fi settings, okay, almost to the bottom. Okay. I have that. Yeah, it has the Belop setup 342, which is my parent, parent mode here. And then it has a Wi-Fi password. And I, I can see the Wi-Fi. [silence]
27:00
Speaker 2
All right, then you could find a two networks, I mean the bands, right? The 2.4 and the 5 gigahertz bands. Mm-hmm. Mm-hmm. Mm-hmm. And also sir yes you can see the Wi-Fi on that page. And also so just to confirm set the appropriate expectations, since you add the child node to the main node, the child node will copy the same Wi-Fi name and password and also the settings of the
27:00
Speaker 1
I'm just gonna leave that the same. I'm gonna leave it, I'm gonna leave it at that. I'm just gonna leave it the same. [silence] I'm not gonna change anything. [silence] [silence] Wi-Fi name is viloop-s. That's okay, I can leave that as well. I mean, yeah, I mean, [silence]
28:00
Speaker 2
The main zone alright, so they have the same wi-fi name and password for both of them. So yes, you can see they all the wi-fi name and password service, then you can just click that one and change it to the wi-fi name you want to use and also change the wi-fi password also if you want. Make sure that once you change the wi-fi password sir, you take a note of that one or take a picture of that password. Okay. All right. How about the life finding? All right, so you want to leave it as it is, like the default live branding.
28:00
Speaker 1
Yeah, because if I changed it to, Lynsis, and I could change it to Lynsis. But one of these velocity setups is a 342 and the other one's going to be another, the child's going to be a different number, right? Okay, good. Well, I'll just put Lynsis on that. But let me ask you, if I do that. Um, so I'm going to see my spectrum web address, you know, for the for the router? And then am I going to see this as well, or will I just connect to one of them and all of them will be the same? Once we get it set up. Okay.
29:00
Speaker 2
That's right. I'm sorry, they will copy the same settings, or same Wi-Fi name. On your Wi-Fi list, on your Wi-Fi list you will see the Wi-Fi name you'll be created, I mean you'll be creating, and you will see the Spectrum name and also you will see the Linksys name.
29:00
Speaker 1
okay. okay. okay. I'm just going to leave this the same development setup and tell my wife that it's the lengthiest. okay. okay. I'm going to make a note of that. Excuse me. My router is local. top local. okay. Um
30:00
Speaker 2
one link's name you will see since they will copy the same settings. I see. All right. So yes, note since you want to leave it as it is, then you don't need to change some settings, some new routers. So in the future if you want to just change the Wi-Fi name and password, just access the page that we're accessing right now, the my router.local and then just input the password. that.local.
30:00
Speaker 1
So, another question. I'm also going to set up another extender for outside. These two are for my inside. Um, when I, when I set up the one from outside, um, will that have any effect on these as far as any performance or anything? [silence] Oh, it's a different one. It's a whole different company. It's what they call Walength or something like that.
31:00
Speaker 2
mhm no sir and also if i'm is the other one that you want to set up on the outside so they have the same model number or it's a different one Um um I see sir is um it will not change sir however um It might be the compatibility maybe that router will not be compatible with the newest router, but you can just
31:00
Speaker 1
Wow, okay, okay
32:00
Speaker 2
set it up there. And it will not change anything if you did not change any settings on your router. You just add it. So it will not affect any performance. Okay. So since the, and since the light status of the two nodes are all solidly correct. Yeah, that's normal, sir. That's a normal color, but since they're both solid, and you're good to go, sir, since you want the Wi-Fi network password, just, uh, default one. and the child node, you may relocate that to the area you want to locate it. And the distance between the each motor, sir, would be about,
32:00
Speaker 1
Well, both of them are going to run out of the router with a, you know, with a cord, with an ethernet cable, and they're both about 50 ft away from the router. And there'll be some around that upstairs as well. I mean, both of them are coming out of the router, one to the east, one to the west, and then the house, 50 ft, it'll be about 50 ft or so for them, is that right? Also, if they don't work, need to move them closer to the router?
33:00
Speaker 2
30 to 50 ft away from each other. Mhm. I see. alright. But just make sure Um it will work since you want to wired it directly to the router, right? And also just to set a proper expectation here, don't unplug the main node or the parent node from the modem. Because if
33:00
Speaker 1
So, I've got it on a uh, first of all, should I hit apply or anything on this my router thing? Or that my uh, just close it, okay. Um, so, right now, I've got a little three-foot ethernet cable to the parent one. I'm going to unplug that and I have to go up to the upstairs and plug it back in. Is that going to cause trouble?
34:00
Speaker 2
That will give you the internet connection and only the child nodes should be rerelocated to any area you want to relocate, but the main node should be connected to your spectrum modem. Do not unplug it from your modem. Now you don't need to. You can just solve that page.
34:00
Speaker 1
right yes I'm gonna plug in I'm gonna unplug this cable and and plug in my 50 footer that's up there goes upstairs and I'm gonna take this parent one and plug it in up there it will still be the same router and same um it's just gonna be a different cable but when I unhook it is that gonna cause issues
35:00
Speaker 2
there is a cable there connecting to your modem, if you want to move it upstairs. Alright. Okay, let me double check it here, sir. Please bear with me ha. One moment. um, is it okay to if I put this call on hold for about three to five minutes? I just need to pull up some resources here. Will that be okay?
35:00
Speaker 1
Yeah, do you want me to, uh, I mean it has to be unplugged from here anyways. Do you want me to, okay, I won't unplug it. Okay. Okay. [silence]
36:00
Speaker 2
I don't do not unplug it yet. Just wait for me for within two to five minutes. Thank you so much, sir.
36:00
Speaker 1
Yeah. Yeah, it won't be 100ft. Um, so, so in the house here, what what
39:00
Speaker 2
Hello, sir. Thank you so much for patiently waiting. So, yes, you can wire it directly or move it to upstairs if you want. Make sure that it will not exceed to 90 to 100 ft away, all right?
39:00
Speaker 1
internet should I use, should I use my spectrum and this will just be part of spectrum. should I stay on that Wi-Fi address or do I need to go to the linksys Wi-Fi address or will it automatically pick up whatever one is stronger. [silence] I'm sorry, I missed that, what would you say. Uh, okay. Okay, so either one is gonna, we'll just pick up whatever, okay. And we're on Wi-Fi call.
40:00
Speaker 2
[silence] Yes, sir. The client device will pick up which one is stronger. [silence] So your computer or any of the devices will pick up which one has a stronger connection. [silence] So you can just... you can use either of them, either the Spectrum or the linguists wi-fi if you want. [silence] Mhm.
40:00
Speaker 1
calling because we live way out. So that will also be, uh that will also do the same thing. It'll pick up whatever signal is the best. Okay, so what I'm gonna do then is unplug, unplug this little cord. I'm gonna take this up and plug it in, the parent one, plug it in upstairs where it belongs. Um that's gonna take me just a couple seconds here. minutes. Can you hang on while I do that? So I can make sure this side working. Okay. I'll do this quickly.disable this.
41:00
Speaker 2
mm hmm yes yes sir all right hi yes sir no worries I'll just stay here here
41:00
Speaker 1
excuse me Is it- Let's put that there where to be so when should I get a few should I get blue lights on both of them then okay.
42:00
Speaker 2
all right all right yes, sir so since you just plugged it inside then you just need to wait for about 3 to 5 minutes until the device or the router is done starting up so let's wait for about 3 to 5 minutes [ silence ]
42:00
Speaker 1
No, I'm just getting ready to hook up, excuse me, just getting ready to hook up the first one. So, I'm plugging it in now too the wall. And I'm plugging it into the into the, moving it into the Linksys right now. Okay, so it's plugged into the wall. Now should I go to the other end of the house and plug the other one in? Okay. [silence]
43:00
Speaker 2
Right. So you relocate both of them already. Mm-hm. Yes, sir. You can do that one so that they will start up on the same, on the same time. Make sure that there is [silence]
43:00
Speaker 1
I'm using Ethernet cables. One goes to the one goes to the you know, both them. One goes the parent goes to the router both them are plugged in. So the parent goes to the router. And the child also goes to the router. So both them are plugged in not in to the router, but they're not plugged in to each other. The parent and the child aren't plugged into each other. They're plugged in both of them are plugged into the router.
44:00
Speaker 2
the word connected, say, Chocolate, and you will connect a wire directly, right? You're using an Ethernet cable. re. I see so both of them bob back and forth. So let's give it, so let's give it a minute or two and just to confirm it will stay so it's not failing.
44:00
Speaker 1
yeah, Teal green is the best way to say it, I guess. Mm-hmm. Mm-hmm. I'm kind of disappointed. I mean, maybe it'll get better, but it's only showing two bars instead of three, you know, full signal. And I'm standing right next to it. You'd think it would show three, full bar.
46:00
Speaker 2
blue or solid field green.
46:00
Speaker 2
Oh, I see it. Is it are you on the parent node or the child node? Or closer to the parent node or the child note? I see. All right. Now, let's just wait for since it's still starting.
47:00
Speaker 1
right would you say subscription? excuse me yes I don't know how to check that I mean it's only out out here I just went out to the garage to see if it would work out there uh right now the speed of the router is three full bars and uh parent is only two two bars
48:00
Speaker 2
Um, just to confirm, um, how much is your subscribed speed from your internet service provider? Because it depends on your subscribed speed. Thank you. You're still connected to the Linksys router to develop Wi-Fi? [silence] So, yes. [silence] All right. [silence] Yes, I'll check develop Wi-Fi, sir. [silence] So, let's check it. [silence] I see, got it. [silence] So, make sure, sir. [silence] So, yes, make sure, sir, that you will check your device if it is still linked. [silence]
48:00
Speaker 1
Yes. But, but it should switch to whosoever is better, right? I'm gonna check up on my phone.
50:00
Speaker 2
connected to your spectrum or to your velop Wi-Fi, alright? For you to have a good speed. Okay. We can't guarantee that once they're, since you're, the devices, like the cell phone, the iPad have its own roaming system. So we cannot demand them on where they will connect. It depends, it depends on your device. Just to make sure, you will need to check and connect it manually, if you want to connect directly to your linksys or to your spectrum if it's not connected there automatically. [silence]
50:00