V2 Rubric Detail — 97468888-74ea-11f1-b…

Welcome to Linksys support. To ensure quality, service, your call may be monitored. For in warranty products, our support team is available to help with performance and hardware issues. Register your product by visiting, register.Linex.com. Please have your device serial, number ready. For assistance, press one now. For out of warranty products, paid support may be available depending on your issue. Please have your device's serial, number and contact information ready. If unavailable, kindly call back later. For out of warranty product, paid support option may be available depending on the issue. Hi, thank you for calling Linksys. Your name is Michelle, and how may I s_assist you today? Okay. And this is Justo.

I see. I understand. And thank you for the details. May I have the serial number of your laptop device, the accessible properly with this, the main one. That is correct.

[silence] okay and the motor number may have it as well [silence] motor number. [silence] on top of the [silence] serial number Mac address, there is a model number yes [silence] Okay, thank you and

all of your nodes have the same model number, right? MX 2000. Oh, thank you. And may I know when this issue started? [silence] [silence] Okay. Thank you. And is this your first time calling Linksys? Allow me to create a record here. May I have your first name and last name? Okay, so _ptil_MSE. And what's the next letter again? I'm sorry.

at yahoo.the. So just to make sure, it's Patrick, M F E, Mary Sam echo at yahu.ca. Is that correct? Uh okay. Thank you. And may I have also your phone number in case we get disconnected. I'll be able to call you back. Alright, thank you. And while we're shaking the warranty in support of links the um nodes, have you happened to press the reset button at the bottom of the main parent node after it stops connecting? Have you happened to press the reset button of the main parent node?

Okay, thank you. And who's your internet service provider? and have you also tried turning off and on both main parent node and the spectrum modem? Okay. Do you have a computer that can connect using an ethernet cable? Okay. Carl, guess what? What we can further check since it's solid red light, just to verify, when you go to your Wi-Fi, like, open Wi-Fi on your smartphone. Are you able to see the configured Wi-Fi name of your linksys mesh? It says connected without internet, because one of the work around that we can check, since we don't have computer that can connect wired to the internet.

... closely to the modem, we can actually try using an if another node as a main parent node, we'll set it up as a new parent node and after it's set up, if it's still showing red light, there's a really there's a need to check the actual modem by bypassing the link's its main parent node and connecting a computer directly to the modem. And you have Ah, yes. You have not it flashing blue then solid red light, just to make sure the ethernet cable from the modem is connected going into the internet port of the it's showing the red. Oh, I see. Um, how about this? That'd be very favorites. Really on offline.

mode or set up mode at the bottom of this main parent node, it has a default wifi name. And let's go open wifi on your smartphone, check if you can see the default wifi name of the main parent node. [silence] and that matches the default wifi name at the bottom right. Okay, let me check it here. [silence] Okay. [silence] All right. So here's the thing, so your parent node is already on set up mode. [silence] So now we're going to try a different method in setting it up. and since it's already broadcasting a default wifi name, let's start with properly resetting it, so let me know when you're ready.

All right, for the reset, press and hold its reset button and while you're pressing it, observe the light on the top. It will go through blinking red, light will go off and once it shows a blue light, release the reset button. So keep pressing until light goes off, then once it shows blue, release the reset. Keep pressing. Okay. Keep pressing still. Wait for it to show a solid blue or a blue light. Release. Okay, release the reset. And next, let's wait for it to go through blinking blue and then a solid pink or purple again. So we'll give it 1 to 2 minutes.

Okay, it's restarting, rebooting. And, by the way, just to inform you again, with the warranty over linksys, um note, it will end, um, by year 2027, uh, March, March, month of March, you'll have free technical support on that period. All right. Is it solid pink or purple now on the main parent node? Okay, let's further wait for it. So rebooting. It goes to initial stage. So probably there is an update. [silence]

Okay, I'm not able to recover it to its online mode or to configuration on it. Okay, no worries. Okay. All right. Okay, so it's now ready. So, we're going to set it up using the five-press method. So, you're going to click the reset button of the main node five times. Do not press and hold, just click it five times. Yes. All right. That is correct. And it's now configuring itself. So, we will wait for two to three minutes. We'll wait for solid blue next.

Later on, we'll be using the five press on adding back the other child nodes, but once it shows solid blue, we will configure back, like we will, I'll create your Wi-Fi name and Wi-Fi password. That will be the next step. Yes, we can later use the app. I'll let you know when to use it. Okay. Okay, still on the process of configuring itself. Okay. All right. Still connecting.

Let's give it 1 minute more. We'll make sure it stay solid blue light. [silence] And is it solid? [silence] Still solid blue. All right? Uh huh. [silence] Solid red light and blinking red light. [silence] Instead, wait for another minute. We'll wait if it change back to solid blue. [silence]

[silence]

will wait for two minutes while both of the devices are unplug. I'll let you know when to connect them back. Yes, I'll let you know when or which devices to connect first to the to the power. But right now, let me know if they're both unplug from the power source. Okay. All right, thank you. And while waiting for documentation purposes, may I have the model number of your modem? Mhm. That's correct. model number of your modem?"

Okay. And apart from that you have other information at the back or at the bottom of the modem? Is there a model number that starts with letters then followed by numbers like starts with E for Echo or C for Charlie? Okay. And how many ports at the back of your modem? One port only. All right, thank you. And two minute is done. So let's plug in first your modem back to the power source.

okay yes we'll observe the light in front of your modem if you have online power light let's wait for it to go to a steady light okay okay yes that's correct [silence]

Oh,

After plugholding it back in, it will show a steady blue light right away, but let's give it two to three minutes. It will start blinking again, and we'll wait for a steady solid blue. Okay. We cannot conclude it yet because it responded to the 5-press pairing. It's still broadcast its wi-fi signal. It's just that it unable to get active internet from the modem. Its internet is actually dependent from the modem. But if this main node still will not connect, we can actually isolate it by trying another node as a main parent node. If that other node still hasn't connect, we will try it again. Okay, so let's give it two to three minutes.

so after the 5-Ghost keeps getting a red light, it should be something to do with the modem. We'd need to really check if there's actual Internet from the modem by connecting a computer wired or you may need to check again with Spectrum, the actual box itself. make sure that the new modem is registered and active on the end of Spectrum. Cloudy's active, the actual modem is active, there's no active Internet or... There's a need to activate it. Any change now on the light of the parent node? Okay. Something happened with Chaper.

it backed to red i see. so we're now going to uh try another node as the main parent node. You can unplug this existing parent node, set, set it aside, turn it off. Then grab one of your nodes as to use as the parent node. No problem. [silence]

Okay, plug it in first using the Ethernet cable from the modem and turn it on by plugging it into the power supply. All right, so we'll wait for a blinking blue. Let's reset this new parent node. So same reset process: press and hold its reset button, observe the light on

Unt, it be gone through blinking red, let we'll go off and once it shows a blue light, it's released a reset. All right, keep hold uh press it. OK, keep pressing. OK, keep pressing. Please. All right, so we will wait for it to go to a blinking blue again then a solid pink or a purple.

purple light. Uh huh. While waiting may. have the last five digits of its serial number. For the new parent node. All right. Okay. Uh huh. It's restarting. So waiting for solid pink or purple. [silence]

Interrupting. Okay, it's telling me to open the gateway, alright. And we've got the new parent node. So press the light button. Okay, and the light has changed to a steady yellow light. Ah, okay, sorry. I didn't reset the gateway properly. That may fix it. Press it now and check. Yeah, I pressed it all right. Okay, let's give it two to three minutes and we'll wait for a blue light along with a white light. [silence]

Back to solid pink. Give it a 30 seconds. It might be blinking next. So let's wait and observe its light. And it's just solid pink still. Let's try it again. Five presses on this new parent node. It's blinking white, blinking white and blue. All right. So it's okay. So it's responding again.

via 5 press. it's configuring. so give it 2 to 3 minutes. we'll wait for it to finish flashing and we'll wait for solid blue. Okay, no worries it's still in the process of configuring itself. Okay, let's give it one minute more.

Observe and check if it stays blue. Yes, that's that's the default Wi-Fi name of the new parent node and for the Wi-Fi password you can use the Wi-Fi password at the bottom of it. [silence] I see it went back to red. So this time, since we already tried two nodes, we really need to check the actual modem by connecting a computer or to check with Spectrum again and make sure this new modem is registered on their end and providing actual active Internet. And if, once the modem is up and running, the main node should go to solid blue light. How about this, Ken, once the modem

MODEM is ready working fine with internet you can actually call us back to continue the setup with the other nodes I can provide you a ticket number and then you'll just need to provide this ticket number for you as of the moment it's not something to do with the node its internet is actually dependent from the modern already tried two nodes as a new parent nor or the existing one we also have reset it but it's still the same so my recommendation is to contact backroom or secure.computer that can connect and then for us to actually check the internet from the modem the new modem okay all right and I'll give you a ticket number