V2 Rubric Detail — 978d5124-771e-11f1-a…

Generated 2026-07-18 01:05 UTC

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Call Start
2026-07-03 20:34
Duration
46m 58s
Contact
Natalie Griffin
Issue Type
Router Setup
V2 Outcome
Successful Resolution
V2 Band
Developing

Agent & Case Context

Agent
Nathan Amores
HappyFox Case
#LTS00135851
Support Country
United States
Product Family
MESH SYSTEMS
CSAT
—
Sentiment Trajectory
—
Ticket subject: MR20WH - no internet
⚠ Transcript quality flagged: the ASR/quality-validation pipeline detected and excluded unreliable transcript segments from grading (5 hallucinated segments, 1 too-garbled-to-score segment). Excluded from aggregate KPIs — treat remaining scores and transcript with caution.

V1 Rubric Scores

Resolution4.00/5
Accuracy2.00/5
Communication3.00/5
Protocol2.00/5
Efficiency2.00/5
Overall2.8/5

V2 Rubric Scores

Resolution4.38/5
Technical5.00/5
Communication3.75/5
Ownership2.50/5
EscalationN/A
Customer Exp3.21/5
Overall79.4% (+23.4)

V2 Grader Summary

The agent successfully resolved the customer's MR20WH router issue following an outage, using proper reset and reconfiguration procedures via the Linksys app. While the outcome was positive, initial hesitation due to warranty status and minor communication gaps in empathy and call control prevent full marks. The resolution was achieved without escalation, and the customer expressed clear satisfaction.

V1 Case Analysis

MR20WH stuck with solid purple LED after ISP outage. Incorrect 5-press reset advised; customer eventually reconnected via Linksys Smart Wi-Fi app. Internet restored. Warranty expired; one-time free support granted.

Troubleshooting Steps
  • Incorrectly advised 5-press reset method instead of proper 10–20 second factory reset.
  • Guided customer to connect to 'Linksys Setup' SSID using default password from label.
  • Assisted with downloading and navigating the Linksys Smart Wi-Fi app.
  • Helped reconfigure Wi-Fi name and password through the app setup wizard.
  • Confirmed internet connectivity was restored.
Key Observations
  • Agent incorrectly used the 5-press method for a factory reset on an MR20WH, which is not supported per KB (requires 10–20 second hold).
  • Customer experienced significant confusion during app setup due to unclear and repetitive instructions.
  • Warranty status was correctly identified and supervisor approval for one-time free support was obtained.
  • Despite incorrect reset method, the process resulted in a working router, likely because repeated button presses triggered a reset state.
Positive Highlights
  • Correctly identified product model MR20WH from customer description at [02:00].
  • Collected serial number T08U1M16C03104 from customer at [03:00].
  • Accurately determined device was out of warranty and appropriately offered support options at [05:00].
  • Obtained supervisor approval for one-time free support, providing goodwill assistance despite expired warranty.
  • Successfully guided customer to restore internet connectivity using the Linksys Smart Wi-Fi app.
Agent Errors / Gaps
  • Provided incorrect reset procedure: advised 5-press method at [11:00–12:00], but MR20WH requires holding reset button for 10–20 seconds (per universal_factory_reset.md).
  • Failed to provide a case/ticket number despite stating one would be created at [04:00].
  • Gave unclear and repetitive app navigation instructions, causing customer confusion at [18:00–20:00] and [38:00–39:00].
  • Did not correct customer's misunderstanding between Wi-Fi password and router admin password, leading to unnecessary back-and-forth at [25:00–26:00].

V2 Indicator Ratings

Resolution
R1 Met Issue actually resolved conf 98%
Customer confirms resolution: 'I can't believe you've solved our problem' and 'it worked really well'; agent confirms internet restored.
R2 Met Diagnostic thoroughness conf 95%
Agent guided customer through factory reset, verified default Wi-Fi name, used app to reconfigure router, and confirmed connectivity.
R3 Partially Met Correct resolution path conf 85%
Agent correctly identified OOW status but initially offered only paid support or email instructions before supervisor approval; best-effort troubleshooting delayed by policy gate.
Technical Accuracy
T1 Met Technically accurate info conf 95%
Identified symptom (LED stuck purple after outage), asked for model/serial, determined need for reset, and followed logical reconfiguration steps.
T2 Met Appropriate tools / resources used conf 90%
Used the Linksys Smart Wi-Fi app appropriately to guide setup; correct tool for MR20WH Intelligent Mesh system.
T3 Met No misinformation conf 95%
Correctly instructed 5-press reset for MR20WH (valid on Intelligent Mesh per universal_factory_reset.md); accurate guidance on default Wi-Fi name location and password rules.
Communication
C1 Partially Met Clear & professional language conf 80%
Agent introduced self and created case, but lost control during hold (customer disconnected briefly); transitions were occasionally abrupt (e.g., 'next. up. next.')
C2 Met Confirmed understanding conf 90%
Adjusted language for non-technical user, repeated steps, clarified UI elements like 'back arrow' and 'save', and confirmed understanding.
Customer Ownership
O1 Partially Met Ownership & empathy conf 85%
Agent created case and sought supervisor approval, but initially deferred action rather than asserting ownership; resolved only after escalation within team.
O2 Not Applicable Proactive follow-through conf 95%
Issue fully resolved during call; no follow-up steps or commitments made.
O3 Not Applicable Closure confirmation conf 95%
First contact with no prior history; no handoff occurred.
Escalation Judgment
E1 Not Applicable Correct escalation decision conf 98%
No escalation was required or performed, and none was warranted after successful resolution.
E2 Not Applicable Escalation prep & handoff conf 98%
No escalation was performed.
Customer Experience
X1 Partially Met Customer effort minimised conf 85%
Agent was polite but did not explicitly acknowledge frustration or outage impact; minimal empathy shown beyond basic courtesy.
X2 Met Tone & rapport conf 90%
Paced instructions to customer’s comprehension level, repeated steps when needed, and adapted to confusion about app navigation.
X3 Partially Met Overall experience conf 80%
Agent reduced effort by guiding app use, but customer struggled with reading small text and navigating UI without visual aids.
Call Transcript64 turns · 73 lines
Speaker 2
[silence] Welcome to Linksys support. To ensure quality service, your call may be monitored. For in warranty products, our support team is available to help with performance and hardware issues. [silence] Register your product by visiting register.linksys.com. [silence] Please have your device serial number ready. [silence] For assistance, press one now. For out of warranty products, [silence] paid support may be available depending on your issue. To hear more about your service options, press two. If you're experiencing issues with your Linksys product, and it's no longer under warranty, paid support is available for a minimal non-refundable fee. This includes up to 60 minutes of phone support with our technical specialists. If your product is found to be defective, no refund or replacement will be provided. Please stay on the line to proceed with the paid phone support or get help from our AI-powered support bot at support.linksys.com. You can also
00:00
Speaker 1
My name is Natalie, your name is Nathan, you said? Yeah. Yeah. There was an outage yesterday in my area. Um, so uh, the spectrum cable, which is which my Linksys is connected to, was out for some hours. But when it went back on, the Linksys, I cannot get it to the the color on the on the bar to be blue, to stay blue, it turns to purple. I don't know what to do. Uh yes, yes. You press the reset button.
01:00
Speaker 2
Connect with other users for tips and guidance at reddit.com slash e slash link sys, thank you for calling Linksys. My name is Nathan. Can I know who am I speaking? Yes, Natalie. All right tell me how can I help you Natalie? Did you press the reset button on this one? [silence]
01:00
Speaker 1
Sorry, several tons. I'm going to go near the near the system now. Hold on, just one second. What is currently. Okay, I have a good move to material never have to turn that over or something. Yeah. Okay. model number is. I don't know what the model a model. I see MR20h is.
02:00
Speaker 2
Okay. When you pressed the reset button, you wipe out and erase all configuration, it's now blank. Now, let's try to fix this one. Don't do that next time, Natalie. All right. Tell me the model and the serial number of the router. Yes.,serial number. And the serial number?
02:00
Speaker 1
okay, a little harder to read. uh, size t, or zero, eight U, one M, and Mary, uh, 16, and C, zero, three, one, and zero, four. uh, and yeah, uh, Yeah. I
03:00
Speaker 2
Let me take a look. Alright. You had this since July last-long or so?
03:00
Speaker 1
I think I didn't use it till last like a year ago but yeah. I finally hooked it up. Okay. Natalie Griffin or Hauptman. My email address is Natalie Hauptman gmail.com. I'll spell that for you. Uh yeah. H A U P T as in Peter T as in Tom M A N. Yes. Yeah. And the Natalie you got the Natalie one? Yes. Right. [silence]
04:00
Speaker 2
let me create a case ticket for you, Natalie. What is your full name and your email address? [silence] hotel, alpha, umbrella, Peter Thomas, Mary, alpha, Nancy, topman, right? All right. Um Jim, yeah, yeah, Natalie. Natalie is without an H right? N-a-t-a-l-i-e hotel, alpha, Thomas. All right. Okay.
04:00
Speaker 1
it's just to you okay
05:00
Speaker 2
[silence] at gmail.com. [silence] Correct. [silence] All right. [silence] Uh, let's see. [silence] Your router is already out of warranty. Let me check if I can do a help with you just one time. [silence] Can I put you on hold? Let me ask permission from my supervisor to help you. Okay? Uh, there are two options in here Natalie. One, I can send you an email with instruction on what to do on how to reset and reinstall your router. The second is paid support, $15.00 good for one hour and then things like that. But next week we will be changing our policy. We will be helping without paid support. Let me see if I can make an advance. It's already for it's already for the July anyway. Goodnight. That's a pit. Okay, stay with me. Let me have permission.
05:00
Speaker 1
Hello? Hello? Uh, hi. Oh, okay. Alright. Here, um, I'm reading right inside of it. Let me see. Uh, did you ask me to
09:00
Speaker 2
hi, Ma,'hi, Natalie. You there? Yeah, I got it I got an approval from my supervisor. This is one time support and then I hopefully you don't help. All right. All right. I I think his thing is good one is the 4th of July. Anyway, let's do this one. Are you near the router? Okay. Can you turn it outside out and tell me uh what is the default Wi-Fi name is under the on default network name?
09:00
Speaker 1
It's now for a fault. default something. Yeah. Oh, um, are you talking about the other, other Wi-Fi system in my apartment? I'm sorry. I don't see anything like that. I see set up SSID, password, recovery key, WPS, serial number, a Mac address. Oh, okay. Linksys set up. Yeah. The name on it? Okay. It's um, it's got a line.
10:00
Speaker 2
Yeah. Default network name or Wi-Fi name. Underneath, uh, your MR20WH, this is your router, right? Turn it upside down. Underneath, there is a label that says default Wi-Fi name. Tell me what was written underneath. Yeah, something like well-tossed stop, something like that. Yeah.
10:00
Speaker 1
before the link, then it's L, I, it's in the link. I don't I forget what they call that. You know, underline or something. Underscore. Thank you. Capital L I N K. SYS. Then capital S E T U P and then the letter zero B F. I I by that password that's there. I don't use that. Does that matter? Okay. Okay. It's written there. I I won't have to remember. Okay.
11:00
Speaker 2
Mmm-hmm. Ah, ah, ah, ah, uh, ah, all of it. that's it. that's what I need. so, underscore links are set up, n. that's also password underneath right? i need you to remember that. don't give it to me. Now, can you press and release. press and release the reset button.
11:00
Speaker 1
Okay. Okay. All right. Just a second. Let me put it. The reset button. Five times, one second each. Okay. Okay. This is tricky. I don't know if I even can. Not. Put a pin on it. It's a little hard to press it. Okay, let me see. Let me see if that works. One, two, three, four, five. Okay. Okay, it's a white. [silence] Okay.
12:00
Speaker 2
I need you to press and release the reset button. Do not hold. Press and release, one press per second and do it five times. Tell me what is the status of the LED light or the colors of the light now? It blinks, correct? Blinking, correct?
12:00
Speaker 1
it, it's, it's blinking it's just a color white. It's just clear. Pardon me, what? Yes. It's flashing, blinking. Uh huh. Okay. Now it's blue. [silence]
13:00
Speaker 2
The color of the light is now blinking. Can you confirm? Yes. it's not blinking or is it blinking? Is it blinking or is it flashing? All right. Keep it that way. Let's wait. All right. It's going too fast to red. We trip.
13:00
Speaker 1
what did you say again oh okay [silence] note it's blue okay oh yeah I see that it's uh somehow it's how do I get rid of the old it has an old
14:00
Speaker 2
It will go back to red wait for it. What is the color now? Is it white or blue? All right. On your mobile phone, can you try to check if you can see the Wi- Fi name? Linksys Setup Zero VF and try to connect with it?
14:00
Speaker 1
number there for if I just let me just see what that okay oh I see now I put it on it it's checked let's see it says links this set up OVS so it's it's reading it it looks like it's linked what's the password oh the password is that strange number on the back the system okay yeah the one I asked you to remember oh well of the X R E R G R I I can barely read it. I'm sorry I can't even read it. okay I can't yeah okay so you need the password sir
15:00
Speaker 2
Let me keep it that way. Yeah, it will go away later. Mm-hmm. Mm-hmm. Yes. The one I asked you to remember. [silence] No, no. Just don't give it up.
15:00
Speaker 1
Oh, can we change it to a, um, can we change it to a, he has a passport. Okay. Well, this is nice. It's staying blue. Yeah. That was pretty nice. Magic. Or what did you do? Yes. Oh, the Wi-Fi is off. Yeah. Uh, I mean, no, I didn't. Should I do that? Okay, let's see.
16:00
Speaker 2
Yes, we're gonna do it later. Just to connect first. Now, you're already connected, right? All right. Did you install the Lynxys application on your mobile phone? Can you try to download the Lynxys app in the Google Play Store or App Store? It's two letter L's, blue color with an eye. The background is black. Look for that one. Mm hmm. Yes, Linchis. [silence] Look for the icon. [silence] that is blue color. [silence]
16:00
Speaker 1
Put in capital I in L I N K S Y S, should I use a different search term? Is there anything else I could use? I'm in the Apple Store. [silence] Okay, maybe I'm not. No, let me try again. No, I wasn't in there. Okay. Sorry. linksys smart wifi linksys router. Uh, not seeing anything yet. There's just choices here. Um, and the store there's nothing. I'll just just click one of them. Okay, they're all blue. It says get router admin setup controller. Is that what I want? No. Oh, I see. Yeah, Linksys smart wifi. I see it open. I'll open it. Okay.
18:00
Speaker 2
Right. The one that is blue. No. No, no. Link the Linksys Smart Wi-Fi. Right? Are you installing it already? [silence]
18:00
Speaker 1
Uh terms and conditions agree. Turn on Bluetooth to allow links to connect to accessories. Uh, what is that? Should I close that or? Yes, is that what you said? Okay, settings. Okay, let's see. Bluetooth. Oh, I have to turn on the Bluetooth. Okay. All right. Okay, I turned on the Bluetooth. Let me go back. links to for setup. Okay. Um, now what do I it. Let's see. I'm in the back into the setting. Should I go back to the Apple store or? Go to the app. Okay, let's see if I can find it. Let me go back. Uh, okay. I go back to the store, I guess. [silence]
19:00
Speaker 2
And then Mm -hmm. X Yes Yes [silence] No. The ROTC app.
19:00
Speaker 1
I don't know really how to get the app. You mean the app should be on my phone someplace? OK. Let me see if I can find it. You think it's on my phone? Uh, yeah, I I don't know how to find. I have to go through all my apps here. I can see it here. You have so many apps, I know. If you see it here somewhere, is it that one? No, well, it it's not. No, I think it's it's already it's Yes. I
20:00
Speaker 2
Yeah. Can you check? Can you check in the open application? I think it's on the left side. When you click that left side, it will show you what are the open or in the background. You should see one of those that are running in the background is your app. And it says app. [silence]
20:00
Speaker 1
Oh, there it is. Okay. I have the app. Okay. All right. And it says it's connected. Connect the router of your modem is connected. It says next, okay. Now, uh, just hit the next again. Okay. Uh, node light is solid. It says. This could take a minute, checking for internet. Name your Wi-Fi. Oh, I see. We're naming it now. Yeah. Is that the old Wi-Fi name? Oh, I was just Ooh, I see. I I will Ooh, I I'm looking at the same old one. I think it
21:00
Speaker 2
next. up. next. mm-hm. solid. next. okay. You can name the Wi-Fi the old Wi-Fi name and the password also. You can change it to the old Wi-Fi password. Go ahead. Continue. Yeah. Even if you want or you can change it to new one, I suggest. Uh, if you keep it that way, that's good one. So, that if you forgot, all you have to do is turn the router upside down. Oh, this is my Wi-Fi and this is my password. That's advantage. And then the disadvantage is if you have all devices, your TV was connected to let's say your
21:00
Speaker 1
Sorry, it's a password. Name or it exists. Yeah, it exists, yeah. I see. Oh, I see. So that this is where I could change the name then. Okay, I'll just make it simpler. But then if no, I kind of like to leave it because it matches what's on here. Okay, yeah. Yeah, but I'll change the I'll change the password. So now I can just print a new password. I erase it and then print a new one. Okay. [silence]
23:00
Speaker 2
Yes, [silence]
24:00
Speaker 1
another password? I thought I just did a password. router password. Oh, Oh, okay. A router password. Different. Okay. That's okay. What are the rules? Okay, and yeah. What were the rules? for the password. Okay. I'm just gonna put Lancert. I'm gonna put a different one since I, I don't remember this one. and a special
25:00
Speaker 2
try to create a password. Go ahead. This is your router password. Create that one. That is for your Wi-Fi password. This is for your router password for the admin. One uppercase, one number, and one special character. Try it.
25:00
Speaker 1
Okay. Lancer 26, hashtag is what I'm going to do. With a capital letter, a number, and a character, what did you call it? A special character or something. Okay. I have a router password. Now, I type it in there? Okay. Your password must have at least 10 characters. Okay. 1, 2, 3, 4, 5, 6, 7, 8, 9. Okay. Oh. Okay. Okay, so I wasn't understanding this thing. Okay. We'll try again. Up with the field again, okay. One, number, okay.
26:00
Speaker 2
Uh-huh. No need to.
31:00
Speaker 1
Okay, now I got a picture of your network and I can bit through a bunch of changes. Next. But help us help you. Next. Linksys, O setup OBF is ready. Okay. Now it says go to dashboard. What is that? I don't know what dashboard is. Okay. Getting router settings. This allows us to communicate with your router using its local Wi-Fi network. Oh, now it's showing.
32:00
Speaker 2
mmm uh huh next continue uh huh good next that's the word show you go ahead yeah
32:00
Speaker 1
Meaning jack and Tommy. How many devices? Oh, what is that? Fine devices on local network. But we shouldn't be this old, this old network is showing up. I'm not sure, does that matter? I think it's it matters. I can keep it, but then I have to change the white. Oh, it'll go away. Okay. So it says allowed. Sorry. Allowed. Allow okay. Uh, one device, one router. [silence]
33:00
Speaker 2
How many devices? [silence] [silence] Oh, okay. Yes. [silence] So, [silence] it will go away. It will go away. Now, Now, [silence] So, your wifi name, yes. You see it, right? And the password is also there.
33:00
Speaker 1
yeah okay I'm looking yeah I hit them okay okay Wi-Fi settings um [silence] yeah okay it's has Wi-Fi password but it doesn't show an eye so I'm just opening it okay oh it's oh it's the old one I mean it's the one on the bottom of the box okay okay we're keeping the name I believe um yeah okay
34:00
Speaker 2
the upper left side of the screen, there are three bars. Can you click that one? And then go to the WiFi settings. This is the name of your WiFi and this is also the password. You can click the eye on the right side to see the password. Use this one to connect other devices to your internet. uh, can you click that one? It will uh show up. Okay. Now, this is where you want to change the WiFi name and the WiFi password. This is where it is. All right? Now, uh keep the name because that will be easier. You don't have to remember it. if you say, oh, I forgot the password.
34:00
Speaker 1
so the Wi-Fi password I can change, right? right right right okay. So under, I'm doing the Wi-Fi password again, like the way I typed before earlier. So I'm, I'm, I'm taking the one off the back. I'm not using that one. I'm putting in a new a new one. I'm gonna. Yeah, I do. I wrote it down. I wrote it down. So I'm putting it in. I'm putting it in. What? This is not the one on the router. Not the one No, not the one on the router.
35:00
Speaker 2
Okay, all right.
35:00
Speaker 1
Oh. Yes. Sorry, are we talking about the bottom of the box? We're going to look at the box? Thank you. Um. Wait a minute. Okay, hold on. Are you saying I should keep the password that's on the bottom of the box? Okay, so let me re-type it, 'cause I just fixed it out, you know? Deleted it. Okay. I'm canceling
36:00
Speaker 2
Okay, I, you're confused, Natalie. Just don't keep, don't change it. Keep it that way so that you don't have to just break it. Keep the password that way and also the why finding. And then when you try to connect other, yes, you can cancel it.
36:00
Speaker 1
Okay. Okay. F- Wow, I cannot read it. I need it. I need to make it bigger. I honestly can't read it. Oh my God. What did you that looks like X-R-E-R-G? O-g-i-r. Okay. I get it. It are G-I-X. X-R-E-R-G-I-R-G-I-X.
37:00
Speaker 2
and you cancel it then you'll get that menu again.
37:00
Speaker 1
Okay. Okay. Now, I put that password in. So, the one on the bottom of the box and, um, saved. It has me the option to save. I'm following your advice, sir. No? [noise] I don't see an arrow. I'm sorry. [noise] It just says cancel Wi-Fi settings saved. That's what that - Okay. Okay. All right. Now I'm back to the Wi-Fi password. Um, and that's the one I, on the bottom of the box.
38:00
Speaker 2
Natalie? No, no, no, no, no. Natalie, on the upper on the screen, you see a box, an arrow, back arrow on the left side and save on the right side. Can you click the arrow? [silence] Wi-Fi settings. Press the Save and the back. [silence] Cancel. Cancel. Cancel. All right. And then select.
38:00
Speaker 1
I'm sorry, select what, okay? There's no arrow on the upper right, what I see is arrow on the left going back, then it says Wi-Fi settings, and then save on the right. Oh, that arrow, sorry. I wasn't thinking of it as an arrow, going back, okay. Yeah, okay. So it says devices, one router, one. Internet speed tabs news. You need me to? Yes, yes. The internet is restored, right?
39:00
Speaker 2
back, that arrow back on the upper right side of the screen, right? That's the one that I'm asking. Okay, that's the one I asked you to click. Mm-hmm, okay. I believe you're good, your internet is back already. No, no, your internet is already connected. Your internet is restored. Anything else?
39:00
Speaker 1
I'm on your you're on your phone okay no just are you connected to the spectrum I I don't know oh oh she's going to check it on her phone to see yeah well oh that password oh that one okay oh the new password Okay give me just a second um X.R. everything is lowercase X R E R G I R Z I X Z is in zebra I X is in x-ray. ZIX. OK. Okay. Is this one? Yeah, that's the right one. Let me see, right this twice. I thought that. No, connect connect. OK. That password, um that from the bottom of the box, is that considered router password? [silgence][silence] Okay, so we're not doing the one we made up. Okay, got it. Okay, we're good. We're fine. And the round about is different. This is great. Okay. So, [silence] does that mean it's all? So when we said, what when we said devices, um, what does the devices mean? We have several phones. Oh, okay. Oh, so there are a lot of devices, more than one, but [silence] [silence] mostly it's a one or two or using it. [sildependence] Two rooms that will use this link. [silence] Oh, that that, [silens] 30's [silence] 30. [silence] Oh, I yes. Can you, can you, um
40:00
Speaker 2
That is your Wi-Fi password. Yes. Your phone, your laptop, your computer, your TV, those are the devices. You have anti-linking. How many lenses do you have?
42:00
Speaker 1
You're right, I don't want to change the window on the screen. onto the. yeah, well. that's really well. it works in both rooms, that's important. All right. so I'm gonna go back to router, safety. Okay, this is wonderful, sir. So, um, so we had we're saying two devices. um, does it does it matter? if uh other people come in they use their phones? that's like three device everybody
44:00
Speaker 2
Alright. Are you good? Mm. Yeah. It will increase. It will say three. Connected. You'll notice, oh, there are four.
44:00
Speaker 1
Oh, okay. So they, they will also have to connect up to the in their phone, right? They have to add it to their phone kind of thing. Okay. And you're using this password. Okay. Yes. Okay. Oh that's so helpful. I can't believe you've solved our problem. Wow. I really Okay. and I and I'll finish That was an exclamation point saying new formwer available update now, do I ignore it or should I try to do? Oh, okay. Okay. Thank you. All right. We're off that. So uh we don't know exactly it worked really well. It really you had to reset the whole thing. That's what Yeah. Okay.
45:00
Speaker 2
[silence] The vol repeat connected now and then when they log that's all you for you to monitor. Yes, correct. You're right. All right. We good, right? No, no ignore it. It'll just update it later. Okay. Okay. Thanks Natalie. Anything else.
45:00
Speaker 1
Much appreciated, sir. What's your name? Nathan, of course, yes, that's very close to Natalie. Okay. Alright. Is that truly your name or this? Okay. Okay. Well, thank you, Nathan. I appreciate it very much. It's very nice. Are, what, where are you? Are you in the United Kingdom or are you in the US? You're in the Pacific California. Did you say California? Oh, good. Very good. Okay. Alright. Thank you so much and have a wonderful life. Okay. Safe, be safe. Okay. And take care. Bye-bye. Thank you so much. Bye. Bye. [silence] the N
46:00