V2 Rubric Detail — 97b80370-74c5-11f1-b…

[KEEP_UNCERTAIN] Hello. [silence] Hello. [silence] Um yes is a good time. I think we're anxious to get those fixed. So I appreciate your call. That's correct. Yeah, and I, and I've been planning [silence] Are you there? Okay. So, you know, after today, [silence] [silence] yeah, there I've had several, you know, gone through several all the things that you'd expect, you know, make sure your firmware is up to date, uh, you know, etc, etc, etc. What you can probably see today when I called, uh, it was initially because the network just kept on rebooting with with increasing frequency. Um, and I I think I'm I have a theory as to why that was. Uh, you know, we live in a very humid climate and and probably at the most humid part of the year. Uh, and so the signal quality to the, you know, six of the nodes are wired to our um wireless. And the signal would drop. Uh, Okay. Oh my God. And that that's what was causing.

The support person is this morning. You know, network went down. Uh and the behavior sense it's gone down, you know, I've gone through and rebooted everything and uh, you know, it's it's really bizarre. Uh, where like some websites work fine, others don't. I have white lights on all of the um, all eight of the nodes. Uh, when I open up the app, uh, initially when I opened up the app, I would only uh, it would only show the the parent node and not and not show any of the child nodes. Uh, and you know, on and and so some and again, uh, depending upon where you were in the house, like, uh, you can't you can't pull up YouTube from any of the Apple TVs or you can't run a speed test on. None of the Apple TVs, uh, but Netflix will work on the Apple TVs and like we didn't really make any routing changes. Uh, so, this has been a head scratcher for me because I don't know, I don't know how, you know, moving some nodes and changing some, um, uh, you know, some of the the advanced, uh, you know, node connectivity features, you know, you know the technical name for those better than I do. I don't see why this would cause us to happen. Uh, and so, you know, as as I've been away from this this call I've been researching and trying to figure it out, my my only theory, uh, but but you can also tell me if my theory is all wet or not, which I just got two seconds before you called is, so the way that these are connected, you know, we go through a, uh, you know, an Xfinity, uh, [silence] an Xfinity at all and what we did today, so it would seem odd that that's the case. But you could see a scenario where there if you had two two of the same two routers trying to route at the same time. I mean, I'm trying to figure out what else it could possibly be. So that's everything I got for you. What would you like for me to try?

they do. but like I said, if I if I pull up the app, it takes it takes the app an unusually long time to to come up. and sometimes when it comes up, I only see the parent node and other times, I'll see the parent and the child nodes. sometimes uh but not but other times I mean you know I I've I've been playing with this now for three hours or so and so sometimes they do come up other times they don't

Uh, you know, in in the last several hours, like when this first happened, yes, I had some go red. Uh, for the last two hours, or so, maybe an hour, um they've been white.

restarted both iPhones and, you know, all the fundamental things that you would likely ask me to do. So that's, yeah, that's where I got to. Yeah, like her iPhone won't connect to an app that my iPhone will, or we have Amazon Alexa all over the house. And in one room the Alexa works, and in the other room the Alexa's offline. That kind of stuff. You know, none of the app, and there's like five Apple TVs. None of them will connect to the speed test website, or Hulu, or YouTube, but they will Netflix. [silence]

and but they won't fine video I mean you get the just really strange strange uh yeah to me it it that's what led me to this maybe the bridge mode somehow was turned off when we changed our other settings because it it it would almost be like there's two two routers conflicting with each other is all I can think of. Well so it goes yeah so the bridge mode is from the cable company cable company so which here it's called Xfinity but it's you know just a Comcast product uh and then you know Linksys is supposed to be running everything uh and again you know we haven't that's the only thing I could possibly you know think of uh you know cuz I I don't think any of the changes we did would do that but I it's again I I'm not a network expert uh xastuz. [silence]

for, uh, but it has taken me three hours to get to that as a potential culprit. But, but, but again, you're the expert. So if I'm barking up the wrong tree, you know, you can let me know, or give me something else to test. [silence] Uh, we turned it off.

So today MLO was enabled. Oh, but is it is it enabled now? Cause we, we turned it off. She had me turn it off today. Let me take a look. Yeah. CFN. All right. Um, log back on via the browser. Waiting for the screen to come up. [silence]

In order for the cell phone to work, I've got to be really far away from the router because the cell phone repeaters aren't working. The only way I can get to the MLO setting is on the... I can't get... I can't get to it from the app, can I? Are you there? Nothing. Okay, well, I'm... Okay, I'm pulling up the... the app has come up. The web page isn't. So that's it. Where's... where's the...

MLo in the app is that under the advanced settings? Wi-Fi Settings. Got it. Advanced. Wi-Fi. Yeah. So, yeah, MLo is off and Dynamic Frequency Selection is off. And she also had me go in to Channel Finder, I think, and, uh, yeah, turned off the automatic channel finder as well. And it is still off.

Let me see. Little app shows all of them now. Well, it shows, um, there's six nodes, one wireless node. Uh, but the wireless node with the, the best range by far, now the app is showing that it's offline. Um, yeah, so I've, yeah, since we've been talking, I've just refreshed it on my browser and it's been waiting the whole time. It hasn't, hasn't come up. But that, okay, there he is. Now we're closer. Now it's, hold on one second. Just needs to refresh. I'm still trying though. Spurs I'm refreshing. I've got to refresh again. Nothing is coming up, nothing. Because we don't have a one- off buttons. Yep, so we can be a one-off. If I'm going to one-off. Because every time I refresh, that's refreshing to come back up. Back again, okay, so confirming wireless node three is. Nope. One of three. Uh-huh. Freedom of order. I'm... got the hourglass going. [silence] And so earlier, when only one node was showing up on the app on the browser, when I went to router settings, connectivity, and then I just on the firmware update click detail, it would show all the nodes. although right now it's showing 123456 it's not showing uh either wireless node.

For the, for the parent node, which IP address do you need? [silence] It's connected via Wi-Fi, it's connected via Wi-Fi, uh, and then I typed in the IP address of the parent node in the browser, which is 10.0.0.1, uh, and that's how I got it. So which, which IP address do you need?

Okay, so my computer is uh 10.0.0.109 yeah the default Gateway is 10.0.0.1 which is what I've set the Lynxis to be. Yeah. Yes, yeah. And that's the one that that

like I said my only theory at this point is that somehow when we made these changes it caused that modem to reset and it went out of bridge mode and but that that's that's the only dumb theory I have. I you know I don't know. Well it has several but there's only one that it's connected to uh so you know it uh the only one goes to the linus. Yes correct correct.

Uh-huh. Uh-huh. That routes me to the Lynx-Sys. That's how I could verify how many nodes were on, just when you were asking before. Yeah. Yeah, I'm on the interface right now. All right.

got it. [silence] for the IP four? automatic configuration B, H C P.

what which how much more information you want okay uh yeah the ports on the internet uh show um nothing next on a 10 100 uh one X on a 2.5 uh and then on port four it shows an X under the one gigabit which probably that that makes sense that's probably how that's connected that's yeah you'd have the one one gigabit is going to be the port that comes from the modem and then the two point

and five is what I then take to a little switch and it connects to the rest of the wired nodes. Or yeah, the one gig, sorry, to the wired nodes and then the 2.5 from the internet. That makes sense. Uh-huh. Yeah I'm on it. Yep. 73 55 146 245. [silence]

Yep. [silence] Yes. Uh and I did I did that you know, a year ago. Uh the only reason why I I'm I'm even saying that the Xfinity might uh have changed is cuz this behavior is just so weird. It's like a routing IP address conflict type issue.

That's the only re...more than that. I don't have any ideas.

Oh, yeah, start a ping sure sure. I guess it's gonna need an IP address. Where do you want me to ping? Okay. Uh, just the internet? I mean, that's, I guess, technically, the link systems behind the Xfinity and then on the opposite side of the Xfinity is a fiber connection.

For the link, correct. Correct. The one I'm on now. Uh, I mean, it would take it, it would take me a little while. I have to get a, um, you know, a docking station that's got an ethernet port in it. And then I could connect via the USB port on the, uh, ethernet port. And then, uh, I could connect that. Um, so I'd have to

Move some wires and disconnect some stuff, but it's possible, I can do it, yes. Well, yeah, no, actually, there's uh, the parent node, and then uh, five children nodes, or a total of six nodes are wired, and two nodes are wireless, of the eight total.

Oh, the ports table down at the bottom, yeah, there's just one X, you know, under internet on the 2.5 gigabit port. And then, you know, on port four, there's another X under the 1 gigabit port, which would make perfect sense on the Linksys, right? You know, I'm coming in from the router, or I'm coming in from the cable modem, and then I'm going out to the rest of the house. [silence]

Yes. Yeah. Yeah. Yeah, all the child nodes are plugged into the internet port uh, and that's you know, then plugged into the wall, which is been plugged into that uh, switch that I was mentioning before. And you know, until I had the call with the tech person this morning, everything was working fine.

uh, it, uh, uh, well, I wouldn't say fine. I called because the network would crash maybe daily. Uh, and, and my theory that that, that crash was related to these wireless child nodes, maybe was not a good theory. Uh, but now it's, you know, now, now after that call, it's, it's got, you know, usually, I could just restart the whole network, uh, and things would run fine. And now restarting the whole network has caused this. [silence] Okay? [silence]

Yep. Got it. Yep. Yep. All right. All right. Yeah. ML. LO's disabled. DFS is disabled. Closing steerings on and node steering.

Well, yeah, I think, so that was the, I haven't, I never turned it off. I'm wondering though, like, that's the only behavior that I can think of that would cause this problem. Uh, but I, you know, I'll need to take the whole network down so that I can connect to the Xfinity to even see. Because it right, you know, right now, it's just set up in dumb mode. Uh, and so that I have to, that's my only You see what I'm saying? So if I take everything down and, you know, get the wired connection to the Xfinity and, you know, get the documentation, disconnect the monitors and I can at least check that, right?

but I have no other way to check it. Yeah. Of the Xfinity? Uh, All right. I'll have to. No, it's never been asked. Um, but I I I can walk upstairs and find it out if if I, if our cell connection will will last if you want me to take a look at it. All right. Hold on. Uh, all right. Um, see if I can take a picture. Um,

let's see, I'm gonna open the app and see if it tells me on the app. Uh, I mean everything here would make it look like, I mean it says there's zero devices connected to it, which would lead you to believe that it's still in bridge mode. Let's see if it tells me what the device is.

Modems on lines. It doesn't have a model number or like and equipment tab or, you know, one of those things that you would normally have. No, if I did, I I would I mean it's it it's mounted in a mounting bracket, uh, you know, at the top of a network closet, which is why I'm struggling to even get to anything. But there, you know, there isn't uh, there isn't a model number anywhere on. Yeah, but that's all shut off, right?

right, well, so, I did put it in bridge mode. So, this is a pretty highly automated house. And so we've got a control four network and when we set up the control four network, the integrator for control four, you know, made I had a choice. You know, I could either put the Linksys in bridge mode, which I really kind of started to limit some of the features that the Linksys offers or I could put the cable modem in bridge mode. And so I chose to put the cable modem in bridge mode. I mean, I just bought this, you know, eight node Y.

All right, so that's how that happened. But you know, again, until I talked to the representative today, they were, none of the, you know, I've had other issues, like the network crashing and all that kind of stuff. But I haven't had, you know, these really bizarre, you know, more like routing issues, right? Where some websites work and some don't, and that kind of stuff. the routing to happen with the, with the links is setup. I mean, the the infinity or infinity is just a, you know, just an internet connection. And so for the, for the rest of my automation and everything to function, you know, you really don't want the the IP addresses getting assigned behind the links they're all using. But again, this was this was a year ago. You know, and it has been fine until today. So like I said, that, you know, the only I can think of that it's somehow both devices are now trying to act as a, as a router.

I, I think so, yeah, I can go back down and double check, yeah, yeah, . right, no, no, no, no, that's just, that's, that's, that's what the address is coming into my house, correct.

Mm-hmm. Correct. Mm-hmm. Right. Correct. No, No, no. Mm-hmm. Well, yeah, it is. Uh, 'cause I, I don't, if I, uh, if the, Xfinity is assigning IP addresses.

and acting as a router, you know, my home automation system, like all of my TVs aren't aren't controllable anymore. The you know, there's issues with with that. You know, I'm if if that's what you're going to tell me to do, I'm just going to throw all this stuff away because the cost of the other stuff far exceeds the the already expensive routers. Because uh well, this is what the tech had me do in the first place because they none of things weren't working. Uh, you know, there's a fair amount of network traffic that goes on uh with all of these, you know, all these devices are pulling each other. And uh, you know, are you on, are you off? You know, for just

the, the links is hopefully. quite Since you and I have been on the phone, hold on. The trick is, is that my connection with you is only stable outside. So I have to kind of walk around and see. Well, all right. And initially it was a whole lot of, uh, sights and then it looked like the network kind of stabilized. But uh, like something simple, hold on. I'm waiting for this to come back on. [silence] Like one of the sites that none of the Apple TVs connects to is just a simple, uh, you know, speed test ping site. And, uh, yeah, like I'm doing that right now and it's it's not working. It's telling me I'm not connected to the internet. [ silence] [KEEP_UNCERTAIN] Correct. Um, and like, right now, another one that doesn't work is Amazon Prime. And so, TV doesn't go to Amazon Prime. Um, but, um, if I, um, uh, I only figured this part. I just thought that the whole thing didn't work at all. Uh, but, like, you know, everybody's got a Netflix account, and it lets me open Netflix and it lets me stream a Netflix show right now and, uh, works fine. [applause] Uh, you know, all of these things, like, you know, usually they all work, or they all [silence]

Well, don't. You know, it's not like some some IP addresses out there and they either do work and others don't, you know, I mean. Sure. I'll just go into settings. Yeah, yeah. Hold on one second. Um probably under network. Let's see what we find here. Yeah, um yeah, there's 10.0.0.200. Um and, you know, it's got an IP6 address and all that kind of stuff too. But it has the router at 10.0.0.1. All right, hold on. Yeah. All right. Coming up. Now I have to log in again. That was weird. It acted like it was going to log in. It just put me back to the screen. And like, that's the other thing too. Um, behavior of a lot of this stuff, um, is, um, weird. You know, where you log in, you think, and it just directs you back to the same page.

Yeah. Okay. You know that that is not used for anything, huh? Yep. Got it. That's fun. Interesting though, and well, let's just take a look at my so my when the uh, so there was an apple TV that you asked me to get the address for uh, now, it's not okay, my mind it it it wasn't letting me control it um, the way it normally would.

And this is one of the newer ones. So this would have a V6 address. Let me just see if it, um, you know, pick one of those sites that wasn't working. Yeah, nevermind. I was trying to be all optimistic that maybe that's, that's not doing anything. So all right. All right.

All right, let's good, says it's waiting.

Yeah. It's taking a lot of time. Mm-hmm. Yeah. All right. Sure thing.

Hello. Sure. I can't see one but I'm sure it probably does. I can walk around and tell you. I there's two nodes in this room, one's wireless and one's wired and they both have a wide light. Still up? Yeah, yeah, no I rebooted and everything looks fine. I tested it and none of the problems changed after a ... uh, [silence]

Oh I, I guess when I can call you back or get a call back from you or something like that because otherwise you're just waiting for me to move stuff for a while? Well that, yeah. Right, right. I I get it. So, the laptop that I have is uh USB uh ports or USB C, right? Uh and so in order to plug into the entire port of the modem, uh because the Wi-Fi on the modem's off. So there's no way to connect to the modem's Wi-Fi. Uh, I have to.

get a docking station, which I can do. It's just going to take some time. uh, you know, to disconnect the docking station from one room. Uh, and you know, all the wires are all nicely routed in wire loom, you know, so I have to, just to get the power cable out of the thing, it's going to take me a little while, you know, because I have to cut all the used wire cutters, you know to cut all the cable ties and I mean, it's not a big deal, it's just, it's not it's going to take me more than five minutes. Yeah. So is that, so if if and you've only got an hour, uh, what time do you have tomorrow? Oh, yeah. Who knows? Uh, so it's 5pm Central right here. [silence]

Oh, okay. Can we, does that work for you? Do you already have something scheduled at night or can you just call me at 9:00 and it'll give me plenty of time to do all this stuff tonight? Because I, I mean, I could probably do it in less than an hour, but I don't want you to call me back in 30 minutes and have me still, pulling wires and disconnecting things from the network closet and stuff.

all right all risk let's let's plan on that uh and uh you know I I of course yeah before then I mean tonight when I get this all set up I should be able to verify uh and you know if it's on which ended it is you know if the um if the cable modems still still working uh or or what it's doing uh okay all right uh well I will uh I'll talk to you in the morning thank you very much where are you at by the way okay wow so uh well good so you're you're you're certainly familiar with all the humidity that I'm talking about uh you know affecting the performance of the nodes so uh there's there's a lot of places in the world where that would not be the case so okay uh well I'll talk to you in the morning all right thanks Bye Bye from now