Speaker 1
Da da da. Da da da. Two caps. Hello. Yes, uh, sorry you're just a little quiet. Um, I have, yeah, you're just a little quiet that's all, but you're you're clear. Uh-huh. I have a. Okay. I have three routers in this house, and I am setting up a third. I'm setting up the third router. Uh, two of the routers are link sys routers. One is a spectrum router. Spectrum router is set up. One of those link sys routers are set up. It's just the second linksys router is what I'm trying to set up right now. And I'm having a little bit of trouble trying to do that.
00:00
Speaker 2
Thank you for calling Linksys. This is Epi. How can I help you? Yes, hello sir. This is Epi from Linksys. How can I help you? Yeah, can you hear me okay? Okay. Okay, so you have...
05:00
Speaker 1
Two. One is set up, one needs to be set up. Yes. Yes. Uh Model number EA610. Serial number 14X106034251742. Mac address. [silence]
06:00
Speaker 2
Okay. Do I have the model number and the serial number of your Linksys device please? Yes, sir. Pay Quran.
06:00
Speaker 1
yes that's correct that's correct yes this is the router that i want to set up no the i'm keeping the other two there i'm going to have all three running [silence]
07:00
Speaker 2
So it's one for, no need to, just the model number and serial number sir. So it's one four X for X Ray, one zero six zero, three four two nine two three one seven two. Is that correct? So this is one of your Linksys routers and you wanted to set up another router? So you wanted to change your router, your existing router? So you wanted to connect three different routers?
07:00
Speaker 1
Yes. That's correct. What's that? Sorry, one more time. I have been currently using two routers, and I am adding a third. No, it is, it is, it's separate from the modem, but it is, the spectrum router, yes. [silence]
08:00
Speaker 2
Sir, is that right? [silence] Okay, so is this for initial setup or you had this working before? [silence] Is this for initial setup like setting up three routers or have you? [silence] Okay. So you mentioned that you have a spectrum router. Is that a modem router, sir, or is it [silence]
08:00
Speaker 1
Sure. The model number for that is WRT 1900.0 AC. Yes, that- that one is already set up.
09:00
Speaker 2
Of that existing Linksys, b- that you have there, that is already been set up already, right with your existing Spectrum? Okay. Alright, yeah, I just understand that you're actually trying to set up three routers right now, but I just need to verify this If It's really a recommended set up because you already have, you already have a different modem. Okay. Uh, I thought that uh your Spectrum is a is a modem router, um, it's an all-in-one router. So your your
09:00
Speaker 1
Paul, Sakalowski. P-A-U-L. Sakalowski. S-O-K-O-L-O-W-S-K-I. P-A-U-L S-O-K-O14@GMAIL.COM
10:00
Speaker 2
Trying to cascade three routers here at the same time. So, but let me just create a record first. First, can I have your name? Yes. Uh, how do you spell your first name? P-A-U-L. And your last name is? S-term. T-A-E-F-R-U-G-G-E-R. And what about your email address? P-A-U-L@G-M-A-I-L.com. Okay.
10:00
Speaker 1
Before you do, I just want to clarify that the network setup for this house is that the network cable from outside is running into the house where it then connects to a modem, then there is an ethernet cable connecting the modem to the Spectrum router, and then from that Spectrum router, there is another ethernet cable running to a switch which then distributes the network to the various parts of the house. I have the other two routers connected to daisy change. That is the current setup, very shortly, I will have that whole setup changed where there will be from the modem, it will be connected into a switch and then all three routers will be connected into the switch. One more time, sorry. [silence]
11:00
Speaker 2
Okay, so the modem that you have from Spectrum, okay, well, I think, yeah, from Spectrum. By the way, from Spectrum router, did you have the did you have it connected to the internet port of your Linksys? How did you connect the cable? Where is it plugged in from the Spectrum modem or the ISP, from your actual internet.
12:00
Speaker 1
No. no, I. no, the spectrum router is connected to the spectrum modem with a. then yes, I have a, both link sys syci routers connected to the, ports on the back of the links, I mean on the back of the spectrum router. Correct. Yes.
13:00
Speaker 2
spectrum router is it connected to specifically the internet port of your WRT 1900 C yeah that yes but from the spectrum router you have it connected to the Longest right to which port so both linksys router are connected to this spectrum router to one of the numbered port How did you set up the length just did you uh did you disable the uh the DHCP
13:00
Speaker 1
[silence] You're asking how I set up the, um, the the existing one, the one that's currently working? I did I did set it up. Yes. I would have to go in and look at how it's set up, because I set it and forget about it, essentially. It was a while back.
14:00
Speaker 2
linksys the links [silence] yes. you were you the one who set up the linksys router. what is the current setting the internet. yeah so how did you set it up using the DHCP server of that links router. [silence] okay so you mentioned that you have a cable connected from your spectrum router.
14:00
Speaker 1
Numbered ports. Yes. Well, I'm sorry. Which device are we talking about? Are we talking about the the spectrum? On the spectrum side? It's a numbered port on the on the link system side. It's on the internet port. [silence]
15:00
Speaker 2
to the Linksys. [silence] So where did you connect the cable at the back of your Linksys router? Is it to the internet or to one of the numbered ports? One of the numbered ports? Yes, but to the Linksys, it's on the internet. Okay. Okay. And right now you're trying to add this EA6100 and want to connect it to the uh [silence] to the
15:00
Speaker 1
free at the moment. Okay, thank you. not very easy. no. the uh big issue apparently right now is they put the same IP address on all of their routers. you can't have two of the same IT addresses on the same device uh on two separate devices on the same network. Why would they do that, I don't know. [silence] Hi. Hi.
16:00
Speaker 2
[silence] Hello, Paul. [silence] Hello, Sir Paul. Ma'am. Hello. Ma'am. Ma'am. [silence] Yes. Okay. Hi, there. Thank you so much for patiently waiting.
20:00
Speaker 1
[silence] sounds great yep I have one set up right now
21:00
Speaker 2
I'm apologizing, I apologize for the whole. Okay, so, yes, actually, that is possible, sir. What we're gonna do, uh, first is we need to manually change the, uh, LAN IP address of this EA6110 because as they said earlier, um, both Vega 6 routers have the same IP addresses. So, there could be a conflict. So, we'll just have to, um, access this, uh, EA6100 first. We will access it wirelessly and, um, change the, uh, IP address from there. So as we can, uh, connect it to before it will it's before we will connect that to the spectrum box, okay? So, do you have any computer available? Okay. And time to turn on your EA6100. Is it possible for you to connect your computer straight to the EA6100?
21:00
Speaker 1
So, hold on. So just have it plugged into the number one Port on the Linksys E-A, 6, 1, 0, 0. Do not plug in this router into the other router. Okay. Okay, hold on.
22:00
Speaker 2
do not, Yeah, just just, just, just Google Mapdis, uh, Google Maps. Just plug in the power of the power of that router, okay? So, once you have the power on. Yes, yes. That is correct. Correct. Do not plug it in, uh, do not plug it in yet, okay? So, just the computer and your EA 6100 router.
22:00
Speaker 1
Okay. I did as you said. Sure. Yes. Um, I have forgot how to do that. [silence]
23:00
Speaker 2
Okay. All right, so now, uh, we'll just check the I P address of your computer first. If it gets a valid I P address. Is your computer running on Windows, Windows operating system? Okay, do you know how to check for I P address? Mhm. Okay. [silence].
23:00
Speaker 1
yeah yeah okay and then run as administer? I am yeah [silence] yes [silence]
24:00
Speaker 2
Click on search at the bottom right beside the Windows logo, type NCPA, that's turned like Nancy, C like Charlie, P like Peter, A like Apple then hit enter. ACK are you not logged in as an administrator? Okay all right, so do you have the network connections screen up?
24:00
Speaker 1
right click on the ethernet and go to status. we said right click on the ethernet and go to status. um details okay. gotta okay all right. I'm on the general tab.
25:00
Speaker 2
Okay, now right click on Ethernet or local area connection and go to status. Yes, right click on to Ethernet and go to status. Click go to status and then, um, click on details. [silence] Right, click on properties and you should see your IPV4 set to obtain an IP address automatically.
25:00
Speaker 1
It is OK it is 10 66 107. 131. Yes. 10.66. 107.133. I did not set this IP, it's dynamic. I guess the description for this network connection details is a realtek USB GBFE family controller number three. Okay, yeah.
26:00
Speaker 2
Did you set up static IP on that computer? Or is it dynamic? [silence] If you right click on the ethernet and you go to, can we go to properties? Okay. Under properties, do you see there TCP slash IP? [silence] Thanks. I mean, I'm not sure if, if you're in the front end. Okay. Click IP Version 4. Under the main menu, go to properties and will you see: use the following IP address?
27:00
Speaker 1
Is TCP IP v4. OK. The the full name for that is on Internet protocol, protocol version for OK. I'm. Under general it is obtain IP address automatically. Obtain DNS server. What's that? Automatically. [silence]
28:00
Speaker 2
yes, it is. It is.It is. It is.obtain an IP address automatically, it is set to obtain. [silence]It's set to obtain, right?
28:00
Speaker 1
It's set to automatic. Okay. Um, oh boy. Um, I don't know if I wrote it down. [silence]
29:00
Speaker 2
Okay, so, yes, okay, so it's that's automatic. All right. You may close that screen, sir. Okay. Sir, do you happen to know the IP address of your WRT 1900 ACN? You mentioned you've set this up, so what IP address did you set up for that router? Did you set up a network for this router, WRT 1900? Because we can actually, [silence]
29:00
Speaker 1
[KEEP_UNCERTAIN] How do you mean by that? I- Like- what do you- what does that mean? Yeah, it's working. I've- I've been using it. Um. Okay. Hold on. [silence] Currently I need to- uh, connect to-
30:00
Speaker 2
be connected to that network and verify the IP address. You know, because this is a wireless router, WRT1900AC. So, it will broadcast networks. Yes, if you're connected to that network, what IP address are you getting? Is it 192? [silence] Okay, sir Paul, we can actually verify that if we connect this laptop straight to your WRT1900ACS.
30:00
Speaker 1
Yeah, just a moment. [silence]
32:00
Speaker 2
via chord. Yeah, so, if you connect this computer straight to the, uh, WRT 1900 to your first Linksys router, you may connect it to one of the ports at the back. So we'll just check the IP address of the, uh, computer. And let me know what's the IP address that you're getting.
32:00
Speaker 1
that's why. okay, I'm trying to connect to it but I forgot that I unplugged it so there's no connection to... okay I gotta plug it into... okay okay give me a moment I was trying to connect to that router and I did not have it connected to the network Hmm Hold on. Give me a moment. It's just, uh, the, because I had, uh, just had to, uh, [crying], this AC, uh, connect, uh, not connected. Now it's connected and, um, it's just, you know, doing its, uh, booting thing. So, orange light on internet for now. Usually it'd be uh, just like, sort itself out pretty well. Is this taking so long? Uh, I could just, uh, bring my laptop up here and connect it to the router. I mean, yeah, connect it to the router, like you said. Yeah, okay. I'll do that. I was trying to get it so that I could wirelessly connect it because it's like, then I wouldn't have to keep running back and forth, but that's okay. We'll do it this way. Yes. That'd be fine. Yes. [silence]
33:00
Speaker 2
Sir Paul while I'm waiting for that. Um, can I put you in hold for just about a minute or two? I'm just gonna go grab something. Okay. Just hold on please. Thank you. [silence] Hello, sir. Yes, hi there, thank you so much for patiently waiting. So did you connect
38:00
Speaker 1
I did not. I uh, I uh, plugged in the wrong cable down by the router, so I had to run back down here and switch the correct route uh, correct uh, Ethernet cable to the router. That's running all the way upstairs to the other bedroom where the router is. So, um, give me just a little bit longer and we'll be set up for that. [silence] Thank you. [silence] Yeah. Yeah. Yeah. Yeah. [silence] For this to work. Do I need to have it directly plugged in from the computer to the router? can I be going through a docking station? You told me to plug in the laptop directly into the router. Right? Will it Right. Will it work if I have the if I have a docking station in between or does it need to be directly connected? Okay. All right. That's fine. Nothing that I can't do. Uh, just a second. Um,
44:00
Speaker 2
[silence] um I'm sorry? Come again, sir? yes to this WRT1900ACN uh... that is fine, but uh... it would be better if we have it connected straight to the lynxis
46:00
Speaker 1
I was just, uh, because that's how I had it already set up. Yeah. [silence] Uh, okay. It just in aामा weaving. Okay. Yeah. Yeah. I, I have now that everything is, now that the router is actually connected to the internet. I actually have all four different methods of connecting to it. So, yeah, right now it's connected through the dock to the ethernet, um, to the router.
47:00
Speaker 2
are you having a hard time connecting it to the uh router sir Paul okay. Yes, we're we we just need what we just need is a to confirm what the IP address that this device is getting from your Linksys wrt1900. Yes. So can we check the IP address again sir Paul? So just do the same thing. Um
49:00
Speaker 1
Mountain. Status? Status right, is that right? Details, okay. So it is 10.70.147.172. . 172, can you repeat that number one more time for me? Can you repeat the number for me one more time?
50:00
Speaker 2
If you have that network connections screen, just right click on the ethernet, go to status and then details. And what is the IPv4 address? 10.70.147.172 And what about the default gateway? What is the default gateway? 10.70 Transcribe this audio from the right channel. Output only the spoken words, no labels or timestamps. If there is silence or no speech, output only: [silence] 987 right so were you the one who set up this IP address it's actually both the routers your EA 6100
50:00
Speaker 1
Okay. Yeah, so, yeah, I did set up the this router upstairs, this WRT router. I did set up that myself. Um a while ago. It's the other router downstairs the the um
52:00
Speaker 2
Joe, the RT 1900 Tri-Band AC 1900, 2.4, and the 5. tri-band system. Both have different reach and we can connect your EA 6100 to your spectrum box to one of the ports there. Okay? I thought that this EA 6100 is not set up yet, because by default, if this is for initial setup, okay, by default, the router, this Linksys router IP address is set to 192.168.1.1. So something might have already set up the router, because it's already set up.
52:00
Speaker 1
there you go. i'm sure i've got it. that one back let me let me take this back down uh let me uh take this computer uh with me back downstairs to that router so we can finished setting it up.
53:00
Speaker 2
EA. Yes. Yeah. Since they have different range, have different IP range, you may connect this EA-6100 directly to the spectrum box. So, just make sure that you have the LAN cable connected from one of the numbered ports at the back of your spectrum router and connect it to the internet port of your EA-6100. So, the same thing as what you had on the WRT-1900. Yeah. Actually, this this EA-6100 is already set up with a different IP address
53:00
Speaker 1
I just never configured the um. I didn't configure that router downstairs. The E whatever um router. Yeah, the EA um router. I did not configure that. I just took it out of the box, plugged it in. Yeah. Yeah. Okay. It's just um I haven't set up anything on it, like
54:00
Speaker 2
There's nothing for us to change that. Uh, since uh, it has different IP address with your WRT nineteen hundred AC. So there's A sixty one hundred. Mhm. An IP address, it has a different range of IP address. So um, yeah, you may you may connect that E A sixty one hundred straight to the spectrum router and there's uh, no need for us to change any settings from there.
54:00
Speaker 1
I haven't have been set up. Um, uh, what do you call it? Um, network names or the passwords. Yeah. Yeah. Let me just take us back text. [silence]
55:00
Speaker 2
the network name we can actually connect the yeah we can connect the laptop back to the a 6100 for us to set up the network so just let me know if that is plugged in already
55:00
Speaker 1
just a moment Do you want me to connect it via ethernet? Here's a cute. OK. But connected to the computer.
57:00
Speaker 2
Yes sir, yes, connect it with an ethernet cable to the EA6100. Do not connect the EA6100 yet. Oh, uh, yeah, do not connect it yet to the spectrum, okay? Just leave it disconnected. We're just, yes, connect it to the computer. [silence]
58:00
Speaker 1
got it, okay. okay yeah, I've done that. um, yeah, yeah, I did that. So what's next? Yeah. okay
59:00
Speaker 2
one of the ports. Okay. All right. Okay, so, sir, so now can we open up a browser? Yeah. Open up [ silence]
59:00
Speaker 1
an answer. to grant and thank you Transcribe this audio from the left channel. Output only the spoken words, no labels or timestamps. If there's silence or no speech, output only: '[silence]'.<start_of_audio>httpss: S. Okay. Okay. Okay. Was that the IP address for the EA router? I was asking. [silence]
60:00
Speaker 2
Google Chrome and then on the address bar type in http colon slash slash uh just http no S http colon slash slash pan 107 dot one 83. and then press Enter Okay. I'm sorry, Sir. What did it say
60:00
Speaker 1
Okay. Uh, it said, uh, cannot reach this page, took too long to respond. Try again. Uh it was, they got rid of the HTTP colon slash slash that, yeah, yeah, yeah. Yep, yep, same thing.
61:00
Speaker 2
That is the IP address of the EA 61 100. So that's what we get earlier when we check the IP address. So that is, again, HTTP colon slash slash 10.66.107.183. 10.66.107.183, and then press Enter. [silence]
61:00
Speaker 1
Okay. Yeah, okay. Let me see, um reset reset. Where is it? Oh, it's on the bottom here. Oh, um, I'm going to need a pen, pen for that. Hold on. Um, here's one. Okay, for like 20 seconds you said? Yeah, 25. Okay. Uh, let's see.
62:00
Speaker 2
It's not loading. Okay, we'll just reset this EA 6100 because we're not able to access the page. So try to look at the back of this router. Press and hold the reset button, sir, for about 25 seconds. 25 seconds, sir.
62:00
Speaker 1
[silence] if that was 25 seconds [silence] um [silence] this router is uh very basic. it only has um [silence] oh, okay. okay, there's something that's yeah, yeah, there's a light that's blinking on the back. Okay, I believe it is good. I think it, I think it's stable. [silence] Uh, yeah, yeah. Okay. Uh, the network connection page, yeah. Yeah, I would, but the it doesn't show up as an option ethernet. Uh, maybe I unplug the ethernet cable and plug it back into the computer. Let's see what happens.
63:00
Speaker 2
okay, so the light is stable now. all right. can we go ahead and check the IP address again, sir? So, kindly go to network settings. Do you still have that window? Okay, can we right click on the ethernet and go to status.
65:00
Speaker 1
[silence] Yeah, it is. Um, it's a green light. It's on in the number one port and the green light is blinking once in a while. But for the most part, it's a solid green light.
66:00
Speaker 2
Yeah. So just make sure, sir, that you have the cable plugged into one of the uh numbered ports on that Uh E A 6,100 router. Okay. Yes. So check the ethernet again. Does it say um network cable unplugged on the ethernet or if it's yes, just connected.
66:00
Speaker 1
It doesn't say anything. It doesn't show up as an option. No, there's I can't right click on Ethernet because Ethernet does not show up. It's not an option. There's nothing to click on that says Ethernet. There's Wi-Fi cuz the computer is still connected via Wi-Fi to that other router. Disconnect the Wi-Fi. Is that what you said? [silence]
67:00
Speaker 2
Right click on Ethernet, what are the options we get? [silence] Oh, okay. All right, we'll just have to connect Wi-Fi then. Can we right click on Wi-Fi, then hit connect? [silence] Okay. If you click on the Wi-Fi, do you see networks available? [silence]
67:00
Speaker 1
well, yes, yes, there's a lot of them. Um, yeah, okay, yeah, I, I see that one. Yup, okay, yeah. Connect, okay, and then network key, okay, yeah, yeah, I, I see it. [silence] [silence]
68:00
Speaker 2
[silence] Okay. Try to check the the settings underneath that router, sir. What is the SSID or the network name there? Underneath the EA6100. Do you see the name? Linksys something. Linksys 25172. Okay, select that network and then connect to it. The password is underneath the router. So just type in the password.
68:00
Speaker 1
Yeah, I don't know why the Ethernet not decided not to work now. But um, but yeah, okay. yeah Okay, uh Wi-Fi. Okay. It says "no internet, secure." Yes, yes.
69:00
Speaker 2
So, what do we do? We can always check the Wi-Fi or Okay, would you like to personalize the network name? Would you like to change the name link this to something else? Okay, so let's open up a browser.
69:00
Speaker 1
192 one six eight one one. Okay. Uh-huh. All right. It says uh Linksys smart Wi-Fi setup. I thought the Linksys smart Wi-Fi set up uh was discontinued in March.
70:00
Speaker 2
And then on the address bar, type in http:/ slash slash 192.168.1.1. and then press enter. [silence] Yes, it was already discontinued, sir. You won't be able to remotely access the router settings. So the website itself is also discontinued. But that's just for the setup.
70:00
Speaker 1
It says I, so on the page, it says links to Linksys Smart Wi-Fi setup will help you set up your router and get it connected to the Internet. Your new wireless home network will be online in just a few minutes. Click next to continue. Um, check box I have read the and accepted license terms for use of this software. And then check box I want to skip setup and configure my router manually. [silence]
71:00
Speaker 2
Okay. So what are the options? Do you have the option there to set up locally or manually set up underneath it? Just check the uh, [silence] [silence] Yes. Just I wanna skip and configure my router manually.
71:00
Speaker 1
It says internet connection is down. It gives me only two options, that retry and login. Okay. Okay, access router, router password. I swear I did that before like before I called you. Okay. Um, it's worked this time though, okay. [silence]
72:00
Speaker 2
That's all right. Do you have the option there wireless? Okay, just click on login. Yes, by default, the router password is 'admin,' A-D-M-I-N, all lower case. .... Silence ..
72:00
Speaker 1
Yep. I'm on the page where I can set things up. Yup. Okay. Yeah. And and everything should work, right? Okay. Okay. I am sorry
73:00
Speaker 2
Okay, you are on the page? Yes. So, you can actually go to wireless to change the Wi-Fi setting. You should be able to see there the 2.4 and the five gigahertz. You may set up different names for the band. So, all you have to do is sir is actually change the name each name and set up a a password as well. So, just don't forget to hit apply and then okay. So, once you've done that, you may connect this EA6100 to your spectrum router to one of the numbered ports. So, just make sure you have it connected from land ports of your spectrum to the internet ports of this EA6100. Yes, definitely.
73:00
Speaker 1
Cool. Thank you very much. Now, I have a question. Once I set everything up, say I need to move the router, so I unplug the router, and then I plug it in somewhere else. Everything should be the same. It should all still remember the information on everything. Okay. Okay, thank you. Yeah, okay. I think Ben we're good. Thank you very much. Okay. Thank you so much. Thank you so much for your patience. Bye bye. [silence]
74:00
Speaker 2
Okay. Okay, you're welcome. Sure. [silence] Yes? Yes. Yes, as long as you did not perform any reset on your device, on the device, the settings will still be there. Okay. Okay. Yep. Thank you so much for your time. Thank then Sir Paul. Well, for more information, just please visit our site support.linksys.com. And this is Epi from Linksys. Thank you again for calling. You have a great night. You take care. You're Welcome. No problem. Have a great night. Bye-bye.
74:00