Speaker 1
Yeah. Hi there. I've got three extenders, Wi-Fi extenders on the WHW range. I bought them, paid quite a lot of money, but bought them. They are quite old now. But anyway, for a while, we just, we weren't using them and then we've just had a internet upgrade and we need to try and use them again. And basically, I've must have spent three or four hours last night trying to get them to connect up. And I've followed all the different things, you know, the reset and blah, blah, blah and all this. But you get all the lights and the lights seem to change colour all the time and nothing's. So, I guess one of my first questions is, is do you know, so I'm on full fiber, just broadband now, full fiber yesterday. Um, has there been any issues with, I mean, I read an article saying, no, you should be able to still connect them. Um, do you know if there's been any issues with that? Or, yeah. Yeah. Yeah. here, let me see. very small to read, isn't that uh serial number? Um, and are you okay with speakerphone? That's very small, isn't that? Yeah. yeah. um, so of that. to mean slightlyly. right, serial number is 20.
00:00
Speaker 2
mm-hmm. Yeah, I'm gonna set your expectation that all our devices or nodes are compatible with any internet service provider. Don't worry. so regarding for this one, I'm gonna walk you through and how to connect those wireless devices that you have to your new modem or a new internet service provider. So uh, before we proceed, now you have the serial number of one of the node. Don't worry. I understand.
01:00
Speaker 1
Juliet 1-0, Charlie 6, Charlie 6, 36863. Spot on. Perfect. Yeah. WHW-03. Yes.
02:00
Speaker 2
Thank you so much for that one. Let me verify again the serial number. So it's 2 0 J 4 J A R 1 0 C 4 C H A R L I E 6 6 C H A R L I E 6 3 6 8 6 3. Is that correct? All right, thank you so much for confirming. May I also have the model number? All right, thank you so much for that one, sir. So just to confirm, you have three nodes or a total of WHW03, correct? All right. So for this one, sir, I'm going to set your expectation that your devices are not those traditional extenders. Uh, they are mesh devices. So for that one, one of the nodes should be wired directly to your new, uh, NVR. Okay. NVR. Then, um, the other two can be wireless. All right, thank you.
02:00
Speaker 1
Yeah. Okay. Yeah. Yeah. at the moment it's pinky color. yeah. One two, one two three yeah I did it too fast did I?
03:00
Speaker 2
sorry will be wired directly to your new modem, and then the other nodes will be used as an extender from the main node or parent node. All right. So is one of the nodes already plugged in directly to your new modem? Okay, great. And what's the light on that one? Solid pink. uh, let's try it to configure that one using the five press setup method. So, on the main or parent node, press the reset button five times within five seconds. So, uh, it should be like press, release, press, release, press, release. Uh, yeah, and not too fast. Uh, okay. So, in that way, it's like re-init, uh, the command reset, uh, portion of it.
03:00
Speaker 1
Okay. Press release, press release, press release, press release, press release. It flashed momentarily and then it's gone solid pink again. Okay. Yes. Right. Solid pink, yeah.
04:00
Speaker 2
Yes sir so can we try it again All right thank you so much for that one and can you check if the light on the node is already flashing Mhm, got that one. So let's try to observe its light for 1 to 2 minutes By the way, this met sorry by the way, this main node, is this the one that you have provided the serial number? All right Thank you so much for confirming So it's the light on the main node still flash sorry, still showing solid pink or red I see, got this one, Sir Au how about this one?
04:00
Speaker 1
okay, right, pressing that. pink flashing. I can't quite tell if that's a blue or not, or whether it's out altogether. it looks like it's awful. oh, there you go, blue. take my finger off? yeah, that's solid blue now. yeah, it's Jason Feltz. F-E-L-T-Z. Jason.
05:00
Speaker 2
Kindly reset the main node instead. So for reset, just simply press and hold the reset button and wait for its light to turn to solid blue. All right. Thank you. Uh huh. Yes, please. All right. Thank you so much for that. So, yeah, while waiting for the light on this main node to turn back to solid red or pink, may I have your first and last name? All right. Thank you so much for that one. And what about your email address?
05:00
Speaker 1
[KEEP_UNCERTAIN] Well, no, it's a, it's, uh, EE, but it's, but the, um, yeah, we call it in the, are you based in America then, are you? Oh, never mind. Sorry. It sounded like that American accent, yeah. Um, uh, yeah. So, in, in the UK, we call it full fiber. So, it's fiber optic, you know? But the, but the provider, the provider is EE, yeah. It's solid, well, I say solid blue, it's a very dull blue.
06:00
Speaker 2
Thank you for that one, sir. And again, your Internet service provider is full fiber, correct? Pee Uh-huh, no, sir, justice's expectation, uh -- Your call has been redirected to the Philippines. However, yeah, We also do support North American. Yeah. Yeah. Uh-huh. Got that one, sir. Uh-huh. Got that one. And thank you so much again for that information. So, uh, going back on the main node, sir, is the light still flashing blue or red? Uh-huh.
06:00
Speaker 1
Okay. Oh there you go, solid pink. Yeah, yes. Okay. Press release, press release, press release, press release, press release. flashing pink. Now it's gone steady pink. Solid pink. [silence]
07:00
Speaker 2
got that one. So let's observe its light again for one to two minutes because we will wait for its light to turn back to solid pink or purple. all right, that's great to know. So again, sir, the ethernet cable from your modem is already plugged in into the port on this main node, correct? All right. So on the main node, kindly press again the reset button five times within five seconds. All right. Thank you so much for that. that uh, anyway, sir, do you have.
07:00
Speaker 1
I do have a work computer, but that seems to be playing up a little bit as well. But is it can I do it on my phone or not? Uh, okay. But my computer's in the other room. So I'd have to keep walking back and forth. Oh, it's gone an orangey color now. flashing orange. Yeah, flashing orange. A very slow flash. Okay.
08:00
Speaker 2
By the way, do you have a computer that we can use to try to troubleshoot this main node? yeah, we can do it on your phone. However, it it is more convenient if we are going to use a computer or an iPad or a tablet for it. I see. Is it flashing? flashing. All right. got that one, sir. So for now, the main node is now trying to connect to the modem, which is your internet service provider. So, let's see if the light on that node will turn to solid blue or green for that indicates that the device is already online or working.
08:00
Speaker 1
is there anything for a sorry is there anything you want me to do on my computer a laptop no not really. I could try I've got my wife's laptop near it but I don't know if I can log in now um let me see if I can work it out um I'll go back
09:00
Speaker 2
So I assume you're, I'm sorry. Yeah, uh, yeah, going back to that one, sir, is it a desktop computer or is it a laptop? Uh, all right. And is it possible to move that laptop closer to the main node or I see. I understand, no worries. Don't worry, sir, however, since that device or that computer is a laptop, that means that it has a built-in Wi-Fi feature. So, if that's the case, we can just like, wirelessly connect your laptop to the default name of this main node. [silence]
09:00
Speaker 1
Could we do that on my phone though? I was trying to, I was trying to do that on my phone last night and it was recognized that. Oh, by the way, it's on solid green now. Yeah. Okay. Okay. All right, let me just grab the other one. I've got one in here but I've got the other one plugged in. Any other reason? They all need to be together. Um, yeah, just so you know, um, just so you know, I've already got on my phone, um, and I've just checked, they're still on there. I've already got them set up. They're networks, developed, set up. Just so you know. Um, what, sorry?
10:00
Speaker 2
Uh, no, worries, sir. You take your time as well. get that one. And as, and I assume your phone has the links with that, correct? Uh, Siri, phone.
10:00
Speaker 1
And links are set. Oh, yeah, yeah, yeah. Although that wasn't much easier. Um, I'm just going to find another plug. Um, I'm just going to set - I've got to put the plug. It's still solid green, which I guess is good. Okay, that's all three of them plugged in, now. [silence] Okay, so one of them's flashing red already.
11:00
Speaker 2
Alright, that's great to know. Ha ha ha. Yep, that one. Anderson. Yeah, that's correct, sir. uh again, solid green indicates that the node is online or working. Alright, thank you so much for that one. So, let's wait for the lights on the child nodes to turn to flashing red. So, once their lights are flashing red, that's the time you reset the nodes one by one. That's great. So, you can now proceed on resetting the
11:00
Speaker 1
Say again what do I do to it? Okay, done that now. Yeah, that's a solid blue, very dim and light isn't it? Okay, that's solid blue.
12:00
Speaker 2
and again, just, uh, release the reset button once you see the solid blue line uh yeah again, by reset, just follow the same process that you did earlier, which is press and hold the reset button and wait for the light to turn to solid blue so once you see the solid blue, that's the time you release the reset button all right yes, sir, i understand yeah, it's thing like so yeah, since the first Okay, great. you may i don't know how about the other child?
12:00
Speaker 1
Uh, that's actually on solid. That's actually didn't go to solid red it's on solid blue already. Should I do a reset on it? Or are we happy with okay. That went green, then flashing red. I was interested in that was green. I don't think I saw green at all last night when I was trying to do it. Okay. Okay there. Right. So the other two are on the dull blue now. Oh. What do I do now? [silence]
13:00
Speaker 2
Hello. Is it still, uh, is it already on flashing red? Yes please. Yeah, kindly reset that will. Okay, yes sir. So for all devices or all models, uh, it should be showing solid green, blue or teal for that indicates that you are working. However, if it's flashing red or solid red, that's uh that indicate that they are like got disconnected from the network.
13:00
Speaker 1
No, no. Uh, what the very first one? No, the very first one, say again. Not the very one in the beginning. It's still green. Oh no. We we call it number one, two and three. So number one's still connected to the modem. That's on green. Number two that I, number two and three that I've just reset. The first one I went and reset is gone back to solid red now. after being blue. The other one's still on blue. that's the beginning. Okay. [ silence ] Transcribe this audio from the left channel. Output only the spoken words, no labels or timestamps. If there is silence or no speech, output only: [silence]
14:00
Speaker 2
just confirm, sir, the first trial node that we just reset earlier is now showing solid pink or red. Is that correct? Yeah, the first trial node. Uh-huh. The first trial node. the one that we just reset. Uh-huh. Uh-huh. Uh-huh. All right, so let's wait for the third node to turn to solid pink or red because we are going to reconnect them at the same time. All right. [Silence] All right.
14:00
Speaker 1
Yeah, okay. Oh, it's gone red, by the way, but yeah, I can do that. So, connect my phone to that C90. Yeah, let's, it, and I did it last night, so it's connected. It's got a tick on it.
15:00
Speaker 2
What about this one sir? While we are waiting for the third node to turn to solid pink or purple, sorry, or red, kindly connect your phone to the default name of the main node, which is _wallup setup C90. Yes, please. Yes, please. And, again, the default Wi-Fi password is labeled underneath the main node or together with the first child node, sorry, first node. okay, great. So, yeah, let's now add first this child node to the network.
15:00
Speaker 1
press release, press release, press release, press release, press release. Yeah okay. I always thought, [silence] they're both still on solid red now. And then the parent though has gone back to green. Yeah. The first one's got flashing red.
16:00
Speaker 2
So again, on the main or parent note, I need you to press the reset button five times within five seconds. Yes, okay, got that one. And what about the other notes? [silence] Uh-huh. All right. So let's wait for the child note to turn to flashing red 'cause that indicates that they're trying to - Excellent.
16:00
Speaker 1
Second one starts flashing red. Yeah. apple, apple iPhone. So hopefully then, if this all works, because you've done really well, you got a lot further than I got in three hours. But if if it works, does the parent node have to sit next to the modem? [silence]
17:00
Speaker 2
That's great to know, so again, that indicates that they are now trying to connect to the main node. So let's observe their lights for two to three minutes. H M. All right. And by the way, sir, may I know the operating system of your phone? Like is it an Android or an iPhone? All right. Yes, sir. So like since again, this device is.
17:00
Speaker 1
okay and do you know what their range is how far apart can they be oh oh well that's not going to work then I don't think that was my whole reason for getting them okay um why would you want them that close together though just Okay. Why would a some stranger in there? Why would you want them that close together, though? Just...
18:00
Speaker 2
Are not traditional range extenders. And your main router or the modem is not part of the mesh network. So, the main node should always be wire directly to the modem. Uh huh. And don't worry for the I'm sorry. Uh yeah, the recommended distance between the nodes is 10 to 15 ft. And also, they should be on a line of sight. Like they should be able to see each other. Yeah. Don't worry, sir. Don't worry, sir. If uh, I'm going to set your expectation that that 10 to 15 ft away is just a recommendation. However, rest assured that you can still like do farther than that. And, uh, however, if you want to extend the signal coverage in the future, uh, rest assured that you can just another node to your home. All right.
18:00
Speaker 1
that seems odd. Sorry, sorry to interrupt. Right, here's a very, here's a really important question then is when we renovated our house about 10 years ago, I have got cat six cables around the house. So is there, so could I go, could I take a cat six cable from the parent node to one of the other, child nodes?
19:00
Speaker 2
Uh, yeah, regarding the 10 to 15 yeah, the reason for that one service because the child nodes are wirelessly connected from each other and we know that if the device is wirelessly connected to a network, uh, the distance will deteriorate the signal not to mention the walls in between the nodes or devices. However, uh, there's a catch if you want to ward them, like, uh, yeah, by wiring them using ethernet cable, rest assured that you can just place them whenever or you know whenever location at your house. However, the downtime, yeah, yeah, no rest room. Uh-huh.
19:00
Speaker 1
yeah switch what switch I don't even I don't know what that is oh yeah I've got one of those yeah okay um both gone green now both gone green all all three are green [silence]
20:00
Speaker 2
Yeah, we can, we can do that. However, I believe this WHW three, this WHW three 03 only has two LAN ports. So, for this one, I'm afraid you'll need to use a switch. So, the, if you want to wire the child nodes, the, topology should be main node, switch, and then child nodes. So, the child nodes will be connected to the switch. Like a dumb switch or plug and play switch. So, basically, a switch is a device that will have your router to have more LAN or Ethernet ports. So, it's more like, all right. That's great to know. If that's the case, I'm very sure that you can use that one. So, uh, by the way, uh, what and what's the light? That's excellent, sir. That's excellent. That means that all your [silence]
20:00
Speaker 1
Yep. can axios OK loading terms and conditions agree please work. connect the router to your modem or source internet and I'll say it's already connected. yeah, it's connected. plug additional nose into power. yeah, next. everything has finished starting up. node light is sold. Do you? Cool.
21:00
Speaker 2
so yeah, rest assured that all your devices are now online or working, so on your phone, kindly now open the links app, all right, and let me know what are the options you can see on the screen, ah so that means you are on the yeah oh sorry to interrupt, yeah, yes and then after that, yeah, just press next, yeah note yeah yeah
21:00
Speaker 1
checking for internet. This could take up to a minute. Oh that's good. Name your Wi-Fi. So is this me naming the linksys? I'll just put linksys. [silence] Thank you. Okay, I've done that. Continue. Linking to your account. This could take up to two minutes.
22:00
Speaker 2
Got that one. So, Yeah, yeah., so, On that screen, you can now, uh, change or personalize the Wi-Fi name and password for your system. So, Finally now, Yeah. Uh, by the way, is your main router also provide its own network? You know, All right. If that's the case, uh, yeah, Rest assured that you can use the same Wi-Fi password as the main router. However, regarding with the name, yeah, I would recommend using a different one and you are correct. You can. You can just type in Linksys for less confusion. All right. Uh, Is there an option that says net for now or skip that
22:00
Speaker 1
Oh, no, I don't think it was. Ah, that's one of my lights has gone red again on the pet on the pet. And he got some green again. Yeah, it's gone green again. Yeah. It's nearly there. I think the bar configuring your Wi-Fi network on now. There's no no way to skip it. OK. OK.
23:00
Speaker 2
what you got disconnected. Uh-huh. All right. I see. Uh, can you check if there's an option that says skip or proceed? Because there should be an option to bypass that one. All right. Uh-huh. That's fine. So, yeah, rest assured that you are now, uh-huh, rest assured that you are now on the right screen.
23:00
Speaker 1
And there you go, just on it. Links is created. And now let's connect to your new wi-fi. [silence] Yeah got it.
24:00
Speaker 2
hello, sir. how's it going there. All right. yes. so, on your phone, kindly go to its Wi-Fi or Wi-Fi settings and yeah. just reconnect your phone to its network or to the new name of of the links devices. All right.
24:00
Speaker 1
Oh, hang on, I might be on now. I might I might be on now OK go back to my links app yeah step one go to your phone the step two once connected return to the app and tap next below looking through your child nodes
25:00
Speaker 2
So, once your phone is connected, sir, just go back to the linksys app and then finish the setup process on the network. I see. However, the light on the main node is still showing solid blue, correct, or solid green? All right. I see. Got that one. Don't worry. Just tail reconnect your phone to the network. Uh-huh. All right. Mhm. [ silence ]
25:00
Speaker 1
[silence] yes. There you go. Your network, it's got a router and then got two extra child nodes. Next. Help us, help you. Automatically send error code. Should I uncheck should I keep the send diagnosis check mark? Okay. All right. Linksys is ready. Connect your devices to your new Wi-Fi. Go to the dashboard. Okay, getting router settings. Okay.
26:00
Speaker 2
So, uh, just to verify again, sir, the child nodes are flashing red. I see. Got this one. yes, please. Yeah, just press next. Yeah. yes, please. yeah. yes, please.
26:00
Speaker 1
It says two devices, three nodes, but it's got an exclamation mark next to the three notes. I'm not sure why that is. That's right, yeah. All right. I'm at the point. Do I actually have to leave it out for 10 seconds or anything or not? I'm gonna do the other one.
27:00
Speaker 2
so I yeah I see I I know sir I see me you are already on the dashboard so however the child nodes are still flashing is that right a see a can we reboot or restart those devices like for a reboot you may simply unplug and replug the power adapter from the power outlet ah no need there you may simply unplug and repel them right away all right
27:00
Speaker 1
I don't know why the-- his plug has to be so big, but yeah. All right, there you go. Yeah, they're back in. They've gone to blue, light blue. Okay. And if it doesn't, what does that suggest? [silence] Okay, one's gone. One's gone flashing to blue. [silence]
28:00
Speaker 2
But got that one. Uh, yeah, however their lights will change to flashing blue where that indicates that they are still booting up. So, for now, sir, let's observe again their lights for two to three minutes and hopefully, it will turn back to solid green or blue. Uh, we might need to re- reboot or restart the main node. So, uh don't worry sir for this kind of situation. Uh rebooting the child nodes should uh should yeah should fix the disconnecti- disconnection from the- from the children.
28:00
Speaker 1
flashing right. [silence]
29:00
Speaker 2
Yeah, I got that one. So yeah, that indicates that that cloud node is trying to reconnect now to the network. Hello, sir, are their child notes still flashing. I see. How about this one let's wait for two to three minutes and if the ship resets we will then reboot the main node. So don't worry sir, I have a timer here on my end, so I'm gonna let you know once the time is up. Thank you. [silence] All right, that's a good sign. So let's wait for the other one to turn back to you. [HUMAN_REVIEW] solid grain as well. It's always tropical whenever like it's always summer here in the Philippines, so that yeah, we are getting used with the summer vibs. So yeah. Yeah. And I heard on the news that recently, UK are experiencing a heat wave. Yeah. Yeah. So yeah, and also. Uh-huh. By the way, sir, are you a football fan? Yeah. Yeah, I think England. I think you're rooting for England. Yeah. [silence]
29:00
Speaker 1
Anyway, so, thanks, Argentina, next. I, no, no, sorry, Norway. Yeah. Yeah. Yeah. Do you like football? Yeah. Oh, yeah? Wow. No. No. It's still flashing red, sorry. Yeah, it's not, it's not gone to green. So hold it, solid.
33:00
Speaker 2
then yeah yeah but I think yeah it's the the region yeah the Vikings yeah yeah I only when there's a World Cup although but I'm a basketball fan yeah yeah yeah so going back Sir are you is the out the child mode still flashing red on the child mode I see got that want for this one sir I'm afraid we might need to reset the mine and re-add it so can we press again the reset button on the child node and again let's wait for it's line to turn back to solid pink or red yeah that's correct so press and hold the reset button and wait for the solid light.
33:00
Speaker 1
[KEEP_UNCERTAIN] for flashing pink. What am I waiting for? What color? Probably blue. I think that's it. But it's hard to tell the blue. Yeah. Yeah. Yeah. But is this going to keep happening, though, when I've got them set up? I've got a feeling that might be why we should using them. Yeah.
34:00
Speaker 2
(steady breath) Uh, solid blue. Don't worry. If it's solid dim blue, yeah, that's the time you release the reset. No, sir. Uh, yeah, uh, H however, for this one, I'm going to set your expectation that this devices are already one of our obsolete or like old models. However, uh, we're sure that you can still continue using them as long as they are working properly. And for this one, yeah, there's a kind of there's like scenarios like one of the child nodes is having a hard time to connect to the network. So, don't worry, sir. I'm going to set your expectation that there are three methods on adding a child node. So, the first one
34:00
Speaker 1
Yes. My worry is, though, if this happens after I've put them out around the house, then, you know, obviously I can't afford ... Yeah, that's what I mean. So I can't really afford to be on the phone to you guys every time it drops out. It's gone solid red now. [silence]
35:00
Speaker 2
The first one is the 5-press pairing set up and the second one is via the Linxis app and the third one which is is the the longest one which is that's the time that we might need to or we are going to access the web user interface of the system and then add the node manually there. So for are You might need to Yeah. Uh don't worry sir if one of your child nodes got disconnected in the future. I would not recommend resetting the node first. So you may simply try to reboot or move it next to the main node. However, if the issue persists, I'm afraid that's the time that we might need to do the reset and reconfigure it again. yeah. All right. So uh let's try to
35:00
Speaker 1
Five times in her. Press release, press release, press release, press release, press release. Okay. Flashin oranges. Yeah, flushing Amber yet.
36:00
Speaker 2
[silence] to add this one again using the five press setup method so again simply press and hold the - not press and hold but press the reset button five times. All right. Thank you so much for that, ma'am. [silence] and let me know if the light on that node already changed to flashing red, to flashing orange. So just to confirm the light on this child node, it's still flashing red or flashing amber, correct? All right.
36:00
Speaker 1
green, then and then went off, flashing orange again, okay, solid gray. Now, yeah, come, flashing red.
37:00
Speaker 2
so let's observe its light for one to two minutes and then yeah hopefully the light on that node will turn to solid green or teal and if so let's wait again for another minute just to make sure that the device is already online or not working aha got that one uh-huh that's great however again let's wait for another minute just to make sure that the device is working so gun to... red and then uh-huh
37:00
Speaker 1
I think I'm gonna have to end up buying some new ones, aren't I? Um, it only did so green once, it's now gone back to flashing red. No, one child note is green. And that's remained green. The other child note is flashing red. Yeah. Yeah, that's good.
38:00
Speaker 2
Yeah, uh, is the light on that note, it's like looping, like turn to solid green to flashing red, then back to solid green. Oh, I see. So both child nodes are now flashing red. I see. There, I have the serial number of this device.
38:00
Speaker 1
two sex struggling to focus with my camera okay yeah all hang on that was a password I know serial number's on the other side all right serial number is two-zero-juliet-one-zero-Charlie six Charlie how is that six all come on focus focus yeah sorry I'll start again two zero Juliet one zero Charlie six Charlie six three two five two one
39:00
Speaker 2
I understand. So, yeah, and I couldn't agree more. Yes, please. [silence] All right. Thank you so much for that one.
39:00
Speaker 1
yeah yeah mm-hmm do you press and hold or the five seconds all right okay okay [silence]
40:00
Speaker 2
And, again, the light on the node is still flashing red. I see. And, uh, uh, and this device is still plug itself in or next to the main node, correct? Uh, it could be possible, sir, that this shrine node is having a hard time connecting to the network. Uh, how about this one? Can we reboot or restart the main node instead? No, sir. Uh, just simply unplug and replug the power cord from the power outlet that now
40:00
Speaker 1
[sorry], say that again. What? Let me know what, what? Yeah, that reconnected, yeah. Thank you, that. I've not got much confidence though, that these are going to stay working.
41:00
Speaker 2
let me know. sir, once you have replug the power adapter on the power outlet on the main node, just let me know once you have already reconnected the power adapter on the main node. All right. Thank you so much for that one. And yeah, for now, let's wait for the light on this main node to turn back to solid green or blue. Yeah. Yeah, I think that only apply on the child nodes that wait the other child node, the one that was having a hard time connected to the network. However, rest assured that the other node or the other child is working properly.
41:00
Speaker 1
okay. Okay. Well, they the British Telecom are meant to be ringing me today and they're going to try and sell me some that or or or they rent it but which I don't like renting really. All right, so the main node's parent node's gone green. The two child nodes are flashing red. Yeah. All right. Okay. Parent node's gone red as well now.
42:00
Speaker 2
it was showing teddy green. So don't worry, sir, if you want to upgrade this node, rest assured that I can recommend a device for you. Uh-huh. Uh-huh. I see. Yeah, I understand. Uh-huh. Yeah, I get that one. So the child node are now trying to reconnect to the network. So I've receive it if if if like for the worst case scenario, like if the issue persists, I would you like to do like to access the web user interface of the main node and then try to connect the child node. All right, so that's fine. Rest assured that it
42:00
Speaker 1
Okay. [silence] Just, just then literally as you said that it's gone solid green. And then one of the, one of the child knows it's gone solid green. It's that it's the same. Yeah. Yeah. [silence] Still flashing right here. Yeah.
43:00
Speaker 2
the light on that node will turn back to solid green is the light on the main node already turned to solid green okay great so let's uh-huh so the, the same node that was showing flashing red, it's still like, uh-huh, all right, um, uh, yeah, uh, on your phone, like, can you open a browser like Chrome or Safari?
43:00
Speaker 1
Yup. Yup. My dot local. Yup. Okay. Struggling to open. Is it because I'm still connected? I'm not on my normal internet, am I? I'm connected.
44:00
Speaker 2
Okay, great. So, uh, once you open a browser, so in the address bar, like the upper search bar, type in H T T P S. colon, double forward slash myrouter.local. Yes. Uh, and then press Enter. Uh, and then press Enter. And let me know, S, sorry, let me know to to which page you have been redirected. Uh,
44:00
Speaker 1
Okay. Well, that's interesting, 'cos that's struggling. It's not loading. It's got the blue bar across the bottom. What, typing into the bar? Just put 192. Yeah. This site can't be reached. [silence]
45:00
Speaker 2
uh no sir uh you should be able to access the web user interface or the login page as long as your computer is connected to the sorry as long as your phone is connected to the main notes network so I see uh Uh-uh about this one, let's try 192. Um. And. Can you check if your phone is
45:00
Speaker 1
I know it's gone back to EE. Yeah. So I got. So I got. But that's worrying why didn't it load on the other one. Oh man. And depressing. A strange screen, blue screen that keeps refreshing sort of thing. Uh nothing. It's it's keeps going blue screen and then blue with a grey bit at the top and the blue bar keeps running across. Shall I try the 192 again?
46:00
Speaker 2
I see. There is. Yeah. Yes please. That's correct. So what are the options you can see on the screen? It's. Yeah, let's try the 192.168.1.1.
46:00
Speaker 1
Part. I probably was it, wasn't I? Same thing. This page cannot be reached. Oh god, I was using Google, but our choice of Ireland, 192, 168, I'm running. One, one. Yeah. Yeah. Okay, I'm on, yeah. 192, uh, login admin. Right, here's the admin page. Yeah. So what do I? Just type it in.
47:00
Speaker 2
I see. Can we try to use a different browser? I assume you're currently using Safari, correct? Yeah, let's try Safari. Right now, there's a, it's a screen that shouldn't be the. So, like 1.1932, that one. Uh-huh. That's great. All right. On that screen is it giving you uh alternative links?
47:00
Speaker 1
It's got like a, a load of default logins a load of IP addresses. Yep http doing that same thing again like a blue screen and keeps flashing. Yeah, kind of, yeah
48:00
Speaker 2
I see, I'm afraid we are not on the correct page. Uh how about this one? Like on this browser? finally type in like in the address bar, like the research bar HTTPS://myrouter.local So it's more like, uh, the page will not, uh, finish to load it. Uh yeah, uh, can you try the HTTP, HTTPS://.
48:00
Speaker 1
http colon forward slash forward slash 192 dot what was the other bit 192 dot 168 dot 1 dot no same thing sorry can't open the page because it couldn't connect to the server no that's true uh uh yeah uh no
49:00
Speaker 2
forward slash 192 . that 1 6 8 one 0 0 . 1 6 8 that one that one. 1 6 8 that one that one. that one that one. the page will will not finish to reload correct? [silence] Yeah. How about the child node is it sail flashing red? [silence] I see. Um do we have uh ethernet cable that we can plug in to the main node to that child node? .
49:00
Speaker 1
still keep the main no plug in to the [silence] Okay. Yeah. I'm sorry.
50:00
Speaker 2
That's correct. The main node should all ways be wired directly to the main router or modem. All right, let's see if the light on this child node will turn to solid blue or green.
50:00
Speaker 1
It's flashing, it's flashing red, uh solid red now actually. Oh, Dawg. [silence] Yeah, I could try. Oh, it's gone solid green by the way. [silence] All right. Yeah. So is wire, it's wire, it's a bit is knacker, probably broken. I could connect, I could connect it, I could connect the of solid, via a cap six cable. Yeah. Yeah. yeah, okay. Some of the gods much here. Awesome.
51:00
Speaker 2
uh, yeah, that could be possible. However, uh, we can also try to reserve its uh, locality address and to check if it will stay to solid green, even though that it's not, not, not connected to the main, uh, via, via Ethernet. Yeah, uh, if, if that's the case, uh, rest assured that, uh, your node is already online or working. It is just that this last or second child node is having a hard time connecting wirelessly to the main network. However, since you want to connect or set up it as a ward, rest assured that you can just, yeah. And again, sir, uh, don't worry, sir. For the first, yeah, no need, sir. Uh, since you want this, uh,
52:00
Speaker 1
Yeah. Okay. Should I do that now or? It'll only go green if it's talking to the parent node. Is that right? Yeah.
53:00
Speaker 2
third node will be connected via wire. So, however, for the first child node, the one that was already showing solid green, press assure that you can now and unplug that one and relocate back to its designated location. Ah, yeah, you can do it now, sir. And rest assured the light on that first child node will just automatically goes back to solid green or teal. Yeah, as long as the main node is online, rest assured that the light on the other nodes or the child nodes will stay on solid green or blue. So, ah, by the way, sir, once the child node or the wireless child node has been relocated to its designated location, there's no need to press the reset button. Okay? Just wait for its light to turn back.
53:00
Speaker 1
Okay. Yeah. that again, I didn't quite get. understand that.
54:00
Speaker 2
to be solid green. All right and for the other child node, the one that is set up as ward. Since I assume you are going to replace the Ethernet cable with a long one, I would I would recommend taking a picture of the port where this Ethernet cable is currently plugged in, since that port on the node has already been configured as internet, so, just for future reference. Oh, yeah. Since the port now on the Ward child node is configured or set up as internet or wan port, so at that time you change the Ethernet cable with a long one, make sure that
54:00
Speaker 1
Yeah. Yeah. Okay. Yeah. Okay, so when I look [silence] it will try and connect to Linux, it will? [silence] Uh, when, so, so in normally it will automatically connect to EE, which is my main router. If I walk around the house, are you saying it will then connect to a Linux or something?
55:00
Speaker 2
new cable will be still plug in into the same port on where is the Ethernet cable currently plug in? Right, and um rest assured sir that your devices are already online or working and again for the first child you can just simply unplug and relocate and wait for its light to turn to solid steel, so rest assured that you can now connect your computers, or phones TV to your mesh network. Hello sir. I'm sorry, uh I it seems like you got cut out there.
55:00
Speaker 1
uh the uh okay uh yeah yeah this one in the hallway this one that I've moved it it's it's gone back to green now but it keeps going to blue to green to
56:00
Speaker 2
No sir, since again your E router is not one of the mesh, you may need to manually connect your devices. However, uh, I would recommend connecting your devices to the E and to the Lin link set nodes because, uh, there's, uh, there's a possibility that your computer or phone will just automatically connect to whichever, which is, which is to the E or to the linkest. However, I'm, uh, I'm gonna give you an assurance that if your, uh, devices like phone is connected to the mesh network, rest assured that if you're going to the node from node A to node B, your phone will automatically connect to the node B. Uh-huh. All right, so, uh-huh.
56:00
Speaker 1
I'm just not very confident this is going on really, to be honest. yeah. Okay. Okay. Yeah, okay. No, you've been um you've been very very very helpful. I really appreciate it. but I'm just not sure if that's gonna work sufficiently. But anyway, yeah. Okay. So um I better let you go.
57:00
Speaker 2
That's fine, sir. Don't worry. Sir, rest assured that you can like observe the connection for 24 to 48 hours. And if you have further, if you have, sorry, if you will be experiencing an issue regarding with your devices, rest assured that you can just give us a call for us to further isolate the issue. However, again, rest assured that your devices are already working. So, as long as their lights are not showing solid red or flashing red, rest assured that they are online and they're working. All right. No worries, sir. Again, if you need further assistance in the future, feel free to give us a call, and thank you so much for your time and cooperation.
57:00
Speaker 1
No worries. Thank you. Thank you. Cheers. Bye bye.
58:00
Speaker 2
Heinous well, and uh, you're most welcome, sir and thank you again for calling Linksys and you have a great day. Bye.
58:00