V2 Rubric Detail — 999e9e8c-8141-11f1-b…

Welcome to Linksys support. To assure quality service, your call may be monitored. Please remain on the line for assistance. Thank you for calling. Thank you for calling Linksys. This is Ice, how can I help you? All right. All right. Uh, let me just check first if you have a record in our system. This is your first time calling, Ana? Or you've called before? And you're using the same, uh, number.

[DOWNWEIGHT] All right. Anna, what's the serial number of your links is correct products. The serial number, yes. All right. I'll say again, the serial number is 20 for John, 20 for Mike, 36 eight for Apple, 08710. And how many of these links is a product?

let me just confirm are you calling from netherlands? alright, so your linksys products are all models W. W. W. Is that correct? And you're trying to set them up or why? Are they all disconnected? They're showing a red light?

Okay, I looked for a record for you, Ana. So your first name is Ana, A N N A. And your last name is Manhattan. Yeah, any smother? Then Hagen.

[silence] All right Anna, thank you. What about your email address? is So A, your first initial M, and then your last name, Tenhagen. Let me just clarify, Anna. Your last name, Tenhagen, is spelled as T for Thomas, N for Nancy, H for Harry, A for Apple, E for Edward, N for Nancy, Tenhagen. All right. Thank you. And your [silence]

the, your, internet, service, provider, is, Alaska, what's, the, status, now, of, your, three, nodes, are, they, all, solid, red, or, blinking, red? Yes, the two that [silence]

Que Good plug are the chill nodes. Spe okay, bring the two child nodes near your parent node. Yeah plug them in. Also that we know what's dirt. Like color

It's not Audido, it's not Zigo. Mhm.

Onlinenl. I think that is the one onlinenl. [silence] [silence] All right. Let's start first with your parent node who is showing a solid red line, a red light. Let's do a reset on that parent node. Well, to do a reset, you're going to press and hold its reset button.

So keep holding on it. Once you notice that the light goes off, then that's the time you release. [silence] It, uh, it should flash bright red, and then it will pulse dimly three times. It will flash bright red again, and then it will go off. Once it's off, that's the time you let go. So, so it's off already. And you let go. All right. So, just wait for its light to go back on. While waiting for its light, uh, what about your two child nodes? Are they powered on now? Okay, I need you to reset all them together, or one by one. Press and hold the reset button and check the light. Yeah. It will flash bright red and it will pulse and then flash bright red again until the light goes off. Once the light goes off, let go. Now, uh, when you we did when you do a reset on the

Did you set it up using the Linksys app? Mm-hmm. So you have Mm-hmm. Alright, Anna you have the Linksys app on your phone, right? So, you know we've been married for 33 years. Oh yeah, 32 years. Can you open your Linksys app? Alright. While we're waiting for Mm-hmm. While we're waiting for your notes to turn solid purple or pink. Once you open the Linksys app, do not uh touch anything. Uh, just open it. Uh, we'll proceed with it once we got a solid purple.

So it's good that your parent node is already solid pink. It means it's ready for setup. Let's just wait for the two child nodes to turn solid pink. [silence] Now on your up, when you open your Lynxis up, it will ask you to setup a new Wi-Fi network or launch setup, but that's what it asks you. All right. You select setup a new Wi-Fi network. Okay, once you select that, it will au

ok fast devlop you Velo mesh okay now tell me what next page asks you okay agreed agreed on that okay just proceed next I think that that's just part of the instructional guide um [silence]

Okay, that's okay. Just click next. Just click next, proceed, because you've already done that. Yes, click next. Yes, yes, click next. Okay, that's good. So let's just wait. Once your app detects an internet connection from your internet provider, it will proceed to the next page, which is to create a new Wi-Fi name and password. You know, I actually didn't have to write it down because the app itself is telling you the step-by-step or what's the next step to do. [silence] Uh-huh. [silence] Yeah.

Yeah. So once your nodes are reset, you really have to select a setup on your wife, because when you reset your notes, it will return back to its default setting. but if you haven't reset your nodes, you just want to log into your app, then you have to click the log in to your app. But since you already reset your nodes, so you will have to select a setup a new network. uh can you go to your phone settings? On your phone settings, go to your internet or Wi-Fi connection make sure to connect to the default Wi-Fi name of your parent node. So your parent node, the one that's connected to your online internet provider. Check at the bottom of it because the default Wi-Fi name of your parent node is indicated there. [silence] The parent node Wi-Fi name and also the parent node's Wi-Fi password is indicated at the bottom of that node. So you just need to connect to that. [silence] Once you're connected, then go back to the app.

what does it ask you? Is it Wi-Fi password or router password? Router, okay. So if it's asking you to set up a router password, you will have to create a password to log into that app, which should be composed of 10 characters with letters and numbers and a special character. Router password is different from your Wi-Fi password, okay? [silence] The app will tell you if you created the right router password.

Right, then it should proceed to the next step. the wifi name Tor. Okay, it's up to you. It's up to you if you want to [silence]

you use that if you want to use that then just use it or if you want to change the Wi-Fi name then you can edit it oh what does Steve yeah you can try that agreed and then just type in the same Wi-Fi name okay yes [silence]

Did it ask you not to create a new WiFi name? When you select the new WiFi settings, did it ask to create a new WiFi name? Okay. So you can create your new WiFi name, or you can just use the same WiFi name. Or maybe you want to use "audio". Okay. Okay, so to log in you have to type your router password. No, select the router password. If it's asking to create an account, then just skip that. There should be...

is it uh... did you already create the Wi-Fi name for and the Wi-Fi password you create a new Wi-Fi password or not? Okay. So what does it say? Does it ask you to connect again to your Wi-Fi name? So you need to connect because you have edit your Wi-Fi. [silence] Is it ask [silence] did you already create the Wi-Fi name and the Wi-Fi password you create a new Wi-Fi password or not? Okay. Does it ask you to connect again to your Wi-Fi name?

If your name is Fi, you will need to go back to your phone settings and then connect to the Wi-Fi name Tor 26, the one that you created. So go to your phone settings. Mhm. It should be broadcast. It's not showing. Go back to the app. Go back to the app and read what the instructions say. Okay, so then just click Next, and proceed since you're already connected to the node default name. [silence]

What's the light status of your parent node? What's the light color? It's pink. Uh, can you go back to your phone settings and check if you're still connected to your wifi name of your parent node? Uh, that's weird. uh, you cannot connect. Did you save the settings when you create a wifi name? Yeah, I did.

and it says no internet connection. And you notice that your parent node light blinks, right? It's like, blink. So, since it didn't turn solid, Blue, then it means it didn't get any connection from your internet box or maybe the Setup was not completed successfully. So, let's try to do it again. close your linksys up and then open it again. Here. We'll redo the steps, maybe you have missed something. Okay, select Setup.

Okay, uh, click that. Complete. Complete, uh, complete the installation, because what's the wi-fi setting? What's the wi-fi settings there? Uh-huh. Mhm.

The ap says, no connection. OK. Let's first close your app and let's try to set up your node using the five press method so that we'll know if this is really an internet connection from your modem, internet box, from online. So close your linksys app. Now, let's go to your parent node. I want you to press the parent node reset button five times. The parent node.

yeah. Press the reset button five times, and then let go, and just wait for its light to blink. Okay. So let's just wait. Hopefully, it turns solid blue. If it doesn't turn solid blue, it only means that it's not getting any internet from your online modem. then it means that there is no internet of coming from your internet provider online. Maybe they they have an internet outage or internet service interruption. That could be the reason. Mhm.

Okay, so you have a device connecting directly to your online modem and they are able to access internet, okay. So then let's, uh, hope your no turns solid blue, since the recent internet connection coming for your modem. Right, it's solid light now, or is it still blinking? Okay. So it gets ready connected an online. So your right, you have internet connection. So chart the check on your two nodes, your two my nodes they light sheplastic.

So it means they are communicating with your parent nodes. So let's just wait. Hopefully your two pipes, they will also turn blueish blue screen. Once they do turn, blueish screen, it means they are also configured successfully. So your parent node is already successfully configured. It's already connected and online. So your app that says no internet connection, maybe we will check it later. Once we successfully added your two nodes, if we cannot access

So your app, or if it still says no Internet connection, then it means that your node WHW03 is no longer supported by — by the Linksys app because this — the model you have, WHW03, I have to inform you. And that Ana, that this model you have had made some changes or they updated the firmware. And with the update change, it no longer uses the Linksys app. So it means it can no longer be set up using the Linksys app. So maybe that could be the reason. When we tried to set it up using the Linksys app, it could not detect any Internet connection. [silence]

Yeah, that's the only, yeah, that's the only way to set up your model WHW3, using the FIbre access method. Or, logging into the router's web interface, the [192.168 x.x].

[KEEP_UNCERTAIN] light change for a moment, they turn red, that's fine. You don't have to worry. You just have to wait for it's light to turn back to a bluish-green light because they're already connected. So they're already added to your perl node. If their light change to a red, then sometimes that really happens because it's like when you're watching videos, it buffers sometimes because of slow internet speed or interference. But that's okay. You just have to wait for their lights to turn back to bluish-green. So you can now relocate the two child nodes to where you placed it before. Now, Ana, let's open your Linksys app. Let's try to check if we can uh still access your Linksys app. Mhm. Once you open your Linksys app, I think uh [silence]

Now we'll manage your Wi-Fi. Select router, password, and then try to type first admin. Try to type first admin. A for Anah, D for David, M for Mike, I for Ireland and N for Norway. So admin, just small letters. And what does it say? Are you logged in? Okay, below that there's a reset password or forgot password. Click that.

Okay. No, it should be, it should be developed setup because you have reset your current node. So it should be developed setup. So you're on the app now, on the home page. So do you see, okay, internet is online. And you can see how many nodes are there? Three? Okay. That's good. So it means you can still access the Linksys app. So from there, if you want to change your SSID. Just

top of the menu icon, the three horizontal lines on the very top of the app, do you see the three lines? Okay, click that. Once you click that, select Wi-Fi settings. Then, on the Wi-Fi setting, just click on the Wi-Fi name and then you can change or edit your Wi-Fi name. You can change it to tor so that you will not be using the velvet setup name. So just click on the Wi-Fi name and then on the Wi-Fi password, you also need to click on the tab or field and then edit your Wi-Fi password. If you want to, uh, use a new Wi-Fi password, and make sure to save, mm-hmm.

Yes. You can change that. You can edit that Wi-Fi password. Uh you saved the settings? Alright, that's good. So just wait, uh the app will from a message if you have already saved the settings. And once the changes have been applied, it will tell you to reconnect to your Wi-Fi, your new Wi-Fi name. So let's just wait. Yeah, it should take a while. [silence

Parental, no large, it would start blinking also.

okay you connect uh you need to connect to your new Wi-Fi name so on your phone settings connect to the new Wi-Fi name you created and and the new password and the new password you created if you if you edit your Wi-Fi password and you need to type the new Wi-Fi password if you didn't change it then use the default parent node Wi-Fi password [silence]

Are you connected? [silence] All right, now go back to the app. Okay, login. Using the router password. so when you log in you use the router password and it's different from your Wi-Fi password. Okay, the router password is the one you created from the very beginning. The admin which you changed. Are you log in now?

The complex name, your new Wi-Fi name, is online and connected. Okay. So that's good. So everything's good now. And we have set up successfully your three nodes. And you can use your Linksys app also to access the settings on your nodes. All right. Yeah.

So once it turns solid red, it means you have no internet. So it's your internet provider. But if it's just blinking red, if it's just blinking red, then it's just temporarily lost connection. So you just have to wait for it to turn back to a blue-ish green. If it shows yellow or orange, it means it has a weak connection. [silence]

So, so your child node light indicator or behavior is different from your parent node. Your child nodes, if they're blinking red, it means they've only lost their connection to your parent node. So, you just need to wait for the light to go back to a bluish green. If it doesn't go back, you just need to move them, place them beside your parent node so that they could reconnect to your parent node. If it doesn't still connect, then that's the time that you do a reset on your child node. By pressing and holding the reset button. And then wait for its light to turn off and then add them again using the five-press method. By pressing the reset button on your parent node five times. Or you can just use.

The app, on your app, you select the menu icon and then choose the set up a new project. You can go, you can look at the app, so that you will know what to do. Tap the menu icon and then set up a new project. Do you see that? On the app. And then, once you, once you set up a new project there, just click it, set up a new project. And then you will add a node. And that's how you add your child node that gets connected. Uh, you can only use that uh, option once you have reset your node. Okay? Your child node. Okay? Because if your child node doesn't show us solid pink, uh, it [silence]

it, it will not be a be added to your parent node. It cannot be added using the iFi press or using the app. So you have to reset your child node. get a solid pink light first, okay? Now. Yes. So, if your child nodes just blinking red, just move it closer to your parent node or move it closer to your other child node that has a solid bluish green light. Uh, it normally this light should return back to a bluish green light. If it doesn't, then that's the time you do a reset. Now, if your child nodes are showing a solid red light, then it means they are totally disconnected. And your parent node should also be showing a solid red light. So, your child node usually follows your parent node's light behavior or status. So

Let's run through them together, Anna, okay? If it still doesn't go back to blue screen, then you may have to do a reset on your parent no. And once you do a reset on your parent no, you will have to do a reset also on the two child nodes because they are all dependent to your parent no, okay? All right. So everything's good now? No other concerns? All right. Thank you for calling Linksys and you're welcome. It's my pleasure to assist you. Once again, this is Ice. If ever you have any issues with your notes, you can always call us back. I'll provide you your ticket number. It's L for London, C for Thomas, S for Sam, 00137517.

Yes. That's your ticket number. So in case you have issues again with your notes, call us back and just provide that ticket number as your reference. Okay? all right. You're welcome. Thank you also. And take care. Have a great one. Goodbyes.