Speaker 2
de ser um pouco eu eu [silence] Ma'am. [silence] I'm sitting here with the phone in my hand. [silence] And it hasn't rung. [silence] Check and see if you've got the right number first. [silence] 'Cause I don't want to sit here all night and not get anywhere. [silence] I'm wishing I had never purchased this router. [silence] My last one was fine for six years, no problems. [silence] And it I've come to realize it's still working. [silence] We've I had found out that there was a router problem, uh, I mean a modem problem and that's been taken care of. [silence] And I'm just trying to get this this set up. [silence] And if I tried to call me it did not come through.
00:00
Speaker 1
Yes, it's actually the same number. Yes, Jeff. It's actually the same number that I've dialed. It's 334-398-8274. That's the same number, but do you have an alternate number? Yeah. [silence] [silence] Kindly. [music] Okay, I understand. Yes, but, yeah. Uh, okay. Well, uh, yes, sir. Everything is documented here. Your phone number is is the documented and it's the same number I dialed. That is 3 3 4 3 9 8 8 2 7 4. That's the phone number recorded on our data. Yes, sir. It's the same number, actually.
02:00
Speaker 2
I'm sorry, I didn't. So, if this is the number you just called me at, I'm cool. Just pray that this networks working with my phone.
03:00
Speaker 1
Okay. Yeah, I cannot speak on behalf of all the previous technicians, but according to the case notes here that the phone was just kept on ringing and he really tried to contact you but there was just a voicemail, routed to voicemail. So, Okay. All right. Yes, sir. So here's the thing, okay, I've already verified this already with our L2 team, so they will be the one to contact you, okay, with the same number that's on the record. Okay, 334
04:00
Speaker 2
I was sitting here with the phone in my hand, ma'am. you know voicemail on this end. If they had called the right number they would have gotten me. What number is that? Let's go one more time. what what what is wrong with this whole situation now? [silence]
04:00
Speaker 1
yeah. we really do apologize for that inconvenience. okay. But rest assureded, okay, rest assureded that we're level two team. I understand, I understand your change. So that's why we'll be escalating this to the our level two team, so they would be able to help you out with your concern, okay? And they would be able to resolve it in no time. So I already recorded every thing here, even your phone number.
05:00
Speaker 2
I mean, I I called, now I'm being put on hold for hours because obviously the number wasn't right. because I was sitting here with the phone in my hand and it did not ring. I've only had this number for an eternity now, you know? I need help getting this thing going now. I'm getting tired of the runaround. I have been dealing with a nightmare for over uh uh for about a week and a half on this router. [silence] I thought I was buying a quality product and obviously I was wrong.
05:00
Speaker 1
[silence] Yes, um, don't worry, sir. This will be prioritized. Um, I've already checked on this with Go again, sir? So you wanted to
06:00
Speaker 2
have spent the day already dealing with spectrum trying to get this issue straightened out and I still haven't because this router will not let me do anything with it. And here I'm going to have to wait a couple hours because somebody said they tried calling, but my phone did not ring. I mean, it sounds like double talk to me. Is there anyone in management that I can speak to?
06:00
Speaker 1
Speak to our supervisor. Okay, um, let me just pitch in a hold. I'll just get my supervisor on the line. [silence]
07:00