Speaker 2
Thank you for calling Linksys, this is Ruby. How can I assist you? Hi, I have a case number. Oh, yes sir. What's the case number? Larry Tango Sierra, 00137373. Okay, so Larry Tango Sierra, 00137373. Let me pull up the case. Stay on the line. Sir, let me repeat—okay, hold on. I'm sorry? Uh, yes sir. Thank you for patiently waiting. This is under Stéphane Smith? Yes. With the email address sthesphanesmith953@gmail.com? Yes. Okay, so how can I assist you with this concern? I spent an hour and 15 minutes with a woman named Eppie, and I let her go too soon. We spent an hour and 15 minutes setting up my AC2200, and it's not showing up in my available networks. After all that work, I thought we were okay. I tried to find the three networks, the 2.4, a 5, and a 6, and none of them are showing up. Um, and I'm just—I'm just so sad. I can't find how to get into my Linksys control panel. I was able to do it with her, but it's almost like all the work we did has just disappeared. Uh, the Wi-Fi name disappeared? You cannot see it? 256001. No, none of them are. But I also can't even access my router that we spent an hour setting up. I thought I could go to 192.168.1.1, but even that doesn't take me to the Linksys setup. What device are you using, sir? Laptop, iPad— I'm using a MacBook Pro. MacBook Pro. So you are calling for the same device, the MR-8300? Yes. Hopefully she took good notes, because it's like I can't even get into the Linksys now. Oh, no worries. We can check. What is the light indicator on the router? It's a very faint green or blue. I can't tell which. It's very faint. We went through resetting it and setting it all up, and right now it's a very faint blue or green light. Okay. If it's solid faint—uh, solid faint blue or faint light—so if it's green/blue, it means it's working. But as you mentioned that you cannot find the Wi-Fi name on your computer, sir— None of the Wi-Fi names. I set it up and named them and gave them passwords, but I can't even remember the passwords. It's just all the work we did, and I have nothing to show for it. So you don't remember the Wi-Fi name and the password that you created? No. I went to print it and—um—I could try a couple, but can I start by going to 198.192.168.1.1? Yeah, but you need first to connect your device to the Wi-Fi. So are you using a laptop or an iPad? Laptop. Is this a personal Windows laptop or a MacBook? MacBook Pro. Oh. So it will take time for us, because if you forgot the Wi-Fi name and the password, sir, and you did not save it, the last option is to reset, reconfigure the router, and it will take so much time. So you are using a MacBook. Yes sir, sorry about it. But do you have a laptop? Do you have a computer with a LAN port? Because we can just directly wire it to the router and check. What's the Wi-Fi name or password? Um, yes. I could connect. I can connect it to the router. Your MacBook has a LAN port? Yes. Hold on. Let me get set up over there. Okay. Okay, I'm going to set up a new patch cable. Uh, what is that, sir? Are you, like, connecting wired your MacBook to the Linksys router? Yes. I have an Ethernet patch cable into the internet port, and I can now take and put a patch cable from one of the Ethernet jacks on the Linxus and plug it into my laptop. Is that okay? I think it will not work like that. So where did you connect the—what is the name of that Ethernet cable? I'm sorry? What is the name of that cable that you are using? It's a Cat6 patch cable. But is your MacBook capable for wired connection? Um, I can take the laptop to a wired connection in my room. Would that be good? Okay. Hold on, sir. Okay, because, um, check first if your laptop is connected to the Wi-Fi. Because you, like, performed a troubleshooting earlier. Did you use this computer earlier for the troubleshooting? Yes. Okay, check first if your laptop is connected to the Wi-Fi. Go to the Wi-Fi list on your laptop. Hold on. Oh, it wants a password. Hold on. She's 3. Exactly. She'll cry out tonight. In the morning she'll— So if it wants the password, sir, it means that the Wi-Fi name is broadcasting, only that you forgot the Wi-Fi password. I have two choices: my Orbi or Linksys setup A44. Uh, what Orbi is that? Orbi is my bridge Orbi router. Oh, Orbi router. The Linksys— Do you just want me on the internet any way I can get on? Uh, no. It should be—okay, let me ask for the setup. Your Linksys router is connected to where? It's connected to a switch. So let me tell you the whole path. I have a T-Mobile fiber router that is in bridge mode, and the Ethernet jack is coming out of the T-Mobile and into the Orbi. And then I have another patch cable from the Orbi into a switch, and then I have two Ethernet cables coming from the switch to my two rooms. So modem, and then the Orbi router. I'm sorry? And the switch. So the setup is you have a T-Mobile modem, and then you connect your Orbi router to that modem, and then there's a switch. And the router, the Linksys router, is connected to the switch? Yes, it is. Okay. Uh, so you forgot the password of this Linksys router. Sir, let me just put this call on hold and get back to you, okay? Let me just check something. Okay. Thank you, sir. Ok ay, sir, thank you for patiently waiting. Yes. Okay. So, sir, can you—your MacBook, you mentioned that it's capable for wired. So can you wire your MacBook to the Linksys router? Uh, yes. Let me get the connector. Hold on. So I have the internet port on the router. It's connected to the switch. So now I will put a patch cable from one of the other Ethernet ports on the Linxus and connect it directly to the computer. Exactly. Good. Just—I've had three strokes, so I move very slowly. I apologize. No worries. It's okay. Take your time, sir. Okay. I'm connecting to the Linksys. Okay, so your laptop, your Mac, is now wired to the Linksys device. Almost. Hold on. Okay. Well, of course I can make more. You said 20? 20? 50? 60? A lot of 60. I mean, really, really. Okay, let me log in. Mm-hmm. Uh, no need. It's wired right now. Okay, kindly open a browser on your Mac. Let me know what browser is that. You have Chrome? Yes. Google Chrome. Yeah, kindly open Chrome. Okay, so once you open Chrome—hello, sir? Excuse me. It appears not to be working because I only have Wi-Fi. Then turn off the Wi-Fi on your Mac. Okay, hold on. Now, let me go. Uh, once you open Chrome, type in the IP address on the web browser, the 192.168.1.1. Try to hide the boosted. The other stuff can't match Tide's boosted clean. Test passed. It's clean. No, it appears the Ethernet adapter is not working. I have a green light on the patch cable connected to the Mac. Let me try a different USB-C port. Now, it appears. I have a green light on the adapter, but let me try a different browser. Hold on. Okay. I now have someone in my quorum who cares about me as a person. You are not connected to the internet. Let me go to system preferences. Mm-hmm. System settings. And I want to go to network. Firewall Wi-Fi. Now, the Ethernet adapter is not showing up, so. Yeah, so, uh, but can you, like, um, secure it, or can you, like, get a laptop with a LAN port? Like, for example, a Windows laptop? Because the last option for us is to reset, reconfigure the router if there's none. Let me get another Mac laptop. Hold on. I'm so sorry. It'll take me a minute. It's okay. Good evening. I'm Tony DeCoppol here. Tonight's CBS Evening News headlines: the flash flood emergency not letting up in Texas, projected rain totals in fact approaching 2 feet in some places, and smoke from an outbreak of Canadian wildfires has 16 states now under air quality alerts. Plus, the final tie-up is decided: the reigning World Cup champions, Argentina, will face Spain in Sunday's final match. That's today. More tomorrow on CBS Evening News. Hey, y'all. I'm on. So it should still be me. I get it. One time my dog lost his favorite sweet toy. It was rough. Every time I talk about my daughter, you tell me about your dog. I'm a person more than people. You have to see me get old. There's literally no difference. I mean, people, what is your body? I said, I don't know. Don't talk to the married guy about girls. Talk to someone who's good. Or someone who wants a guy. You got to think if you wanted an error. Anyway, what were we doing? Yes. Checking out my song. Girl, it's hard not to be fucking around because she's got something going on. Yeah, that's the word. It's all me. Me and girls. Oh God. Let me get another laptop. I'm so sorry. It's okay. It's also a MacBook, sir. Yeah, no problem. So be careful because I don't want to say it on air. I don't want to. I'm saying how much fun she's been at Jesus and got the cook center. Hey, what? You're saying I got on a clean? The real man wanted to know the update. What's all this stuff? Oh, uh, it's just a PDF. That doesn't sound right. Say your name. What's your name? Owen. It's time to get back. That's a loaded PDF. It's all for a bundle. You see, that's why every time I put a number on the fridge, it's—oh. Oh my God. Ma'am, I'll have to call back tomorrow. Nothing's working here. I will call back tomorrow. Sorry. You okay, sir? Yeah. I just can't deal with this. It's—I'll have to start fresh tomorrow morning. Thank you. Oh, okay. No worries, sir. So just give us a call tomorrow. Let me just ask you. You wanted me to connect a laptop directly to the router and then try the 192.168.1.1? Exactly. Yes, sir. And if I can get into it that way, how would I— But you can check. You need to go to the Wi-Fi settings and then check the Wi-Fi name. Or if you want to separate the 2.4 and the 5, yes, you can. But just give us a call back tomorrow so we can guide you, sir, if you cannot, like, uh, go through with the 192.168. Just give us a call back, okay, if you need assistance, and then provide us the same case number to pull up your record. Sure. What time do you open tomorrow? Um, 8 in the morning we'll be open. Is that usually— 9:00, uh, your time. Oh, 8 in the morning East Coast. Thank you very much. You're welcome, sir. Have a nice day. Take care. Bye. Bye. You too. Take care.
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