V2 Rubric Detail — 9b54bb7c-6be2-11f1-b…

[silence] Welcome to Linksys Support. [silence] To ensure quality service, your call may be monitored. [silence] For in warranty products, our support team is available to help with performance and hardware issues. [silence] Register your product by visiting register.Linksys.com. [silence] Please have your device serial number ready. [silence] For assistance, [silence] press 1 now. [silence] For out of warranty products, [silence] paid support may be available depending. [silence] Please have your device's serial number and contact information ready. [silence] If unavailable, kindly call back later. [silence] For out-of-warranty product, [silence] paid support option may be available depending on the issue. [silence] Hi, thank you. [silence] yeah for calling Linksys. [silence] My name is Josh. [silence] How may I assist you today? [silence] Uh, yes, sir. [silence] Uh, the Signal number can be found [silence]

has found the network administration. Oh, yeah. I'll wait. Waitster, are you on the web user interface or on the linksys app? Oh, uh.

Oh.

[silence]

calling us for the same issue, Sir. mm-hmm. mm-hmm. Alright, and have you already contacted Comcast regarding with this issue, Sir. [silence] mm-hmm. [ silence ] mm-hmm.

All right. So, just to confirm, are the nodes disconnecting by themselves or your wireless devices? Uh-huh. Uh-huh. No worries, sir. And I assume like, you were not able to observe also the light indicator on the nodes when the issue occurred. Is that correct? Uh-huh. Got this. Got this one, sir. Uh, since you are already log in into the web user interface, let's try to optimize the system instead. So, uh wait, sir. So prior calling us, have you tried optimizing the nodes using the channel finder, like on the Linksys app? Uh-huh. Uh-huh. Out. [silence] I totally understand, sir. And again, I do apologize for that one. So, all right. Let's try now to.

to optimize the system. So, on that web user interface, kindly click on the connectivity tab. And click on the administration. So, you should be able to see the express forwarding. So, I want you to uncheck or disable that and then press apply. And let me know once you once you are done pressing the apply button. Uh-huh. Yeah. And after that, one, go to the Wi-Fi settings tab. Uh-huh. Uh-huh. Oh, for that, yeah, that one sir, it's one of our workarounds in order for this new devices of ours, like the MX200 and the MBVA. Uh 7000 to not to throttle their internet connection or the intermittent connections. So press assured, that disabling, All right. Thank you so much for that one, sir. All right, so you may now close the connectivity tab and then click on the Wi-Fi settings tab. Uh huh. So, on the Wi-Fi settings, click on advice. Uh huh, and can you check if the MLO is turned off or on? All right, so that means that it is already off. Thank you so much for that one, sir. So, bye-bye, sir, for this one, since this is your second contact, I will be putting the call on hold for three to five minutes to double-check my resources real quick, okay? Thank you so much. Kindly hold on the line. You're most welcome.

uh, hello, sir. Thank you for patiently waiting. All right. So, uh, on the web user interface, you may now close the Wi-Fi settings tab and then go back to the connectivity tab. Uh, so let's try to set a blueflare DNS for this system. Sir. So, click on the local network. No worries. Um, uh, yes, sir. I'm still here. Can you hear me? Yeah. Can you Uh, no worries sir. So, yeah. On the connectivity tab, click the local network tab. Uh, so for the static DNS one, kindly set it to 41, like one, that one, that one, that one.

so 1-1 for 1 and on a static DNS. one. Like on the local network. Mm-hmm. Yeah. So on the local network, should be able to see the static DNS one. are you able to see it? And currently, the one and two are showing zeros, like all zeros. that correct? Yeah. All right, so for the static DNS, one kindly type in.

Uh 1111. And for the static DNS 2 type in 1001. And then press apply. Uh thank you so much. Uh by the way sir by doing this uh your internet connection will be interrupted for two to three minutes however rest assured that it will be restored within a two to three minutes mark. Mhm. Yeah that's uh that's actually fine sir because the parent node is the sorry the parent node is trying to boot up. So just to confirm sir you how many months or days you have been experiencing this yet.

The issue now, it was two months ago, and within this two months, sir, did you reset the whole system, like reset and reconfigure it or you didn't? Uh. [silence] All right, that's great to know. Uh, yeah. Uh-huh. I got that one, sir.

So just to confirm on the uh yes sir. Yeah, I'm sorry sir. Yeah, uh hold on. Let me double check again the former version. Thank you. So uh by the way, sir, on the screen now, like on the local network. Can you check if the new settings that we just did already been saved? All right. No worries. That's great to know. So still on the connectivity tab, click on the basic uh like on the basic tab. uh so under the former update, you should be able to see details and then uh the drop icon. So I want you to click the drop icon, sir, and tell me if the uh [silence]

current firmware version of your nodes I'm sorry, can you already see the current firmware version there? All right. Uh-huh. And that indicates or appeared all of them, correct? All right, that's great to know. And that means, sir, that the firmware is already up to date or updated. So all right. So for this one, sir, we just optimized your system. So rest assured that you should be able to observe or feel an improvement regarding with the system. However, I want to make sure that this new optimization of the system will be working consistently. So I would recommend like observing this continuously. I'll instruct you again to check each node to verify the progress. I'll abbreviate each of the nodes just for convenience sake. So node C for color. That will handle the color status of our system. Node T for tripod. uh that is you know our controller for the stability and yeah the balance of our system. And uh node euh that will handle the emergency uh relay for the system. Like that will depict or show an action if we experience unusual action to the system. And node n for notifications. That will relay notifications uh uh and alerts to the to the users regarding to the status of this certain nodes. All right? So do you have any questions regarding these considerations? Uh ok. So we'll just proceed then sir. Uh I'll guide you with the optimization process of these nodes. Uh yes sir I'm ready.

So, if the issue persists, sir, I would recommend calling us again so that we can further isolate this issue, okay? And don't worry, I have already taken notes on the troubleshooting that we did. And that also goes for the - that you mentioned that you already reset and reconfigured the system, okay? So, yes, sir. Mm-hm. Mm-hm. Mm-hm. Okay, how far is the parent nose to the other child nodes there? Just to make sure that they are on the recommended distance.

33 [silence] Oh, I see. Just to set your expectation, sir, the recommended distance between the nodes is more like 15 to 20 ft and they should be on line-of sight. However, we will like double check the signal strength of each child node. So, I assume your phone has the Lynxys app? Correct? Can you log in? Can we log? I see. That's fine. Yeah. Is it possible to download the App Store on your phone because we can see the signal strength for each child node there. So, it's not Mm-hmm. Okay. No worries.

Yeah. Got it, sir. No worries. Just take your time. So that... Yeah. And then click tap on manage your Wi-Fi and then login using the router password the same password that you used to log in into the web user interface. Yes, sir. Your phone should be connected to the mesh network. No worries.

Yeah, from there, is there an option that says "Router Password"? aha, can I choose that one? And yeah, enter the same password again that you use to log in into the web user interface.

Okay, that's great, sir. So, uh from there, like on the dashboard, can you tap on the menu icon and then tap on the network administration or network administrations tab and then press on nodes, uh press nodes and can you press the child node one and after that one, kindly tell me its signal strength value.

uh, yeah, that's the first child node, the one that underneath the router, like the, yeah, yeah, uh, and can you... sorry, yeah, kindly press the child node one and then you should be able to see the signal strength of that node. 65 DvFM. All right, thanks so much for that one. And can you close the child node one and then go to child node two and, yeah, kindly also tell me its signal strength. 54. All right. So, and yeah, you may also have the third node.

56.

So for now sir, kindly observe again the connection on the nodes. And let's wait for their like, let me just let us know if you will be experiencing the same issue within 24 hours. Okay. And by the way, just to make sure, are all nodes plugged in directly into power outlets. All right, that's great to know. So yeah, I will be, by the way, did the last technician, yes, sir. Yes. Yes, sir. if you really want to maximize the internet speed and bypass the wirless dropping connection of each child node, assuming if that's the main issue, you can actually wire them directly, sir. However, I would be recommending using a cat five six since cat five is just like a

Lower variant, Cat6 will be able to for these nodes to be communicate using the 1000 and BPS or one GPPs. However, sir, for that one, I'm afraid you really need to use a long Ethernet cable. And I assume the reason why you purchase, these devices is you want this nodes to be connected as wireless to maximize their use. However, regardless, rest well, you can still wire them directly. However, like in the future, if you want to wire them, you can actually use the switch. So if if you're gonna use a switch, the the recommended topology is parent node, switch, and the child nodes will be connected to the switch.

All right and again sir, just to confirm, did the last technician provided you a ticket number? I don't worry, I will be providing you a ticket number, okay? So that again, if the issue persists, just provide that ticket number so that the next technician can easily pull out your record. Are you ready for that ticket number, sir? All right, again, so your ticket number is 132389. You're most welcomed sir, and thank you so much again for calling Lingsister and you have a great day. Bye for now.