V2 Rubric Detail — 9b560a90-7cd1-11f1-8…

Generated 2026-07-18 01:05 UTC

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Call Start
2026-07-11 02:38
Duration
43m 19s
Contact
Robin Horton
Issue Type
Internet/WAN Setup
V2 Outcome
Unresolved
V2 Band
Needs Improvement

Agent & Case Context

Agent
Paulo Real
HappyFox Case
#LTS00136787
Support Country
United States
Product Family
MESH SYSTEMS
CSAT
—
Sentiment Trajectory
—
Ticket subject: Unable to get online
⚠ Transcript quality flagged: the ASR/quality-validation pipeline detected and excluded unreliable transcript segments from grading (3 hallucinated segments, 1 too-garbled-to-score segment). Excluded from aggregate KPIs — treat remaining scores and transcript with caution.

V1 Rubric Scores

Resolution2.00/5
Accuracy1.00/5
Communication2.00/5
Protocol2.00/5
Efficiency2.00/5
Overall1.8/5

V2 Rubric Scores

Resolution2.19/5
Technical2.81/5
Communication2.50/5
Ownership4.00/5
Escalation0.00/5
Customer Exp2.50/5
Overall48.9% (+12.9)

V2 Grader Summary

The customer's internet issue was never resolved — no connectivity achieved, no escalation performed, and no clear next steps provided. While the agent demonstrated ownership and technical accuracy on model-specific steps (reset, 5-press), they failed to use essential diagnostic tools (router interface) to verify WAN status, leaving root cause undetermined. Communication showed effort but lacked empathy framing and full adaptation to the customer's novice level.

V1 Case Analysis

Customer reports no internet on WHW03. Agent performed resets, misinstructed on 5-press method, and failed to verify WAN status. No resolution or next step provided.

Troubleshooting Steps
  • Confirmed device model (WHW03) and collected serial number.
  • Instructed a 30-second power reset of the router.
  • Instructed a 5-press procedure, mischaracterized as a reset.
  • Guided customer to locate default Wi-Fi SSID and password on the router label.
  • Assisted in connecting a smartphone to the default Wi-Fi network.
Key Observations
  • Agent never verified the modem/WAN status or tested internet connectivity directly at the modem.
  • The 5-press method was incorrectly described as a factory reset, which is factually wrong per KB — it is an escalation method that does not erase settings.
  • Agent failed to access the router's web interface to check WAN status or configuration.
  • No attempt was made to confirm internet access after Wi-Fi connection; customer reported 'unable to connect' and 'can't join'.
  • Call ended without any escalation, callback, or self-help path despite unresolved issue.
Positive Highlights
  • Correctly identified the product model (WHW03) early in the call [05:00].
  • Collected the full serial number from the customer [06:00–07:00], supporting warranty verification.
  • Confirmed the customer's ISP (Spectrum) and attempted to assess modem status [08:00].
  • Guided the customer to locate the default Wi-Fi credentials on the router label [19:00], which is a valid first step for setup.
Agent Errors / Gaps
  • Mischaracterized the 5-press method as a factory reset [14:00–15:00], which is a serious technical inaccuracy per universal_5press_models.md — the 5-press method does NOT erase settings and is used for escalation, not reset.
  • Failed to follow standard ISP/modem diagnostics — did not instruct customer to test internet directly at the modem via Ethernet, a required first step per universal_isp_modem_diagnostics.md.
  • Did not access the router's web interface (http://192.168.1.1 or http://myrouter.local) to check WAN status, IP assignment, or connection type, missing a critical troubleshooting step.
  • Provided no valid next step or escalation path despite the issue remaining unresolved.
  • Poor call control with repetitive, confusing instructions on Wi-Fi password entry, leading to multiple failed connection attempts [25:00–33:00].
  • Ended the call without confirming resolution or setting expectations, resulting in an abandoned outcome.

V2 Indicator Ratings

Resolution
R1 Not Met Issue actually resolved conf 98%
Customer never achieved internet access; call ended with no resolution, RMA, escalation, or limitation explained.
R2 Partially Met Diagnostic thoroughness conf 95%
Agent performed reset and 5-press pairing but skipped WAN diagnostics and router interface checks needed to verify connection status.
R3 Met Correct resolution path conf 97%
Agent correctly identified device as out-of-warranty and continued troubleshooting instead of dismissing or offering unwarranted RMA.
Technical Accuracy
T1 Partially Met Technically accurate info conf 93%
Agent asked about LED status and guided resets but missed key diagnostic questions (e.g., modem WAN status, IP address) and did not determine root cause.
T2 Not Met Appropriate tools / resources used conf 96%
No use of router web interface (http://192.168.1.1 or http://myrouter.local) to check WAN status, which is essential for diagnosing internet issues per KB.
T3 Met No misinformation conf 97%
Instructions for 5-press on WHW03 (supported model) and OOW policy are accurate per KB.
Communication
C1 Partially Met Clear & professional language conf 92%
Agent maintained basic control but lacked clear agenda, repeated instructions, and allowed long silences without redirection.
C2 Partially Met Confirmed understanding conf 88%
Agent used phonetic alphabet and repeated steps slowly but did not simplify terms like 'reset' or 'SSID' for a clearly novice user.
Customer Ownership
O1 Met Ownership & empathy conf 98%
Agent stayed on the call, did not transfer, and continued attempting troubleshooting paths.
O2 Partially Met Proactive follow-through conf 87%
Agent instructed customer to test internet via website but provided no timeline or follow-up plan if it failed.
O3 Not Applicable Closure confirmation conf 100%
No prior case history referenced or observable; appears to be first contact.
Escalation Judgment
E1 Not Met Correct escalation decision conf 94%
After extensive troubleshooting with no resolution, escalation to Tier 2 was warranted but not initiated.
E2 Not Met Escalation prep & handoff conf 94%
No escalation occurred, so execution criteria (correct team, details, notification) were not met.
Customer Experience
X1 Partially Met Customer effort minimised conf 89%
Agent remained polite and patient but never explicitly acknowledged frustration or repeated effort.
X2 Partially Met Tone & rapport conf 86%
Agent adapted by using phonetic spelling and repeating steps but maintained formal tone despite customer’s emotional state and self-identified tech difficulty.
X3 Partially Met Overall experience conf 85%
Customer had to repeat Wi-Fi password multiple times due to transcription errors, but agent assisted in real time and avoided unnecessary holds.
Call Transcript70 turns · 77 lines
Speaker 1
[silence] Kathy Chad. [silence]
00:00
Speaker 2
Welcome to Linksys Support. To ensure a high quality of service, your call may be monitored. Certain products will be supported, while others who have reached the end of support will have self-help options available. Be ready with your serial number and stay on the line for an assistant. While waiting, you may also visit support.Linksys.com for more information about your product. [silence]
00:00
Speaker 1
You look like a socialist punk. I mean, it's not like I'm, um, it's, uh, I don't know. What the hell was that about? I think I need to check.
02:00
Speaker 2
Thank you for calling Lynch's technical support. My name is Paul. How may I help you today? [silence] Hello, hello? Thank you for calling Lynch's technical support. How may I help you today? [silence] Thank you. hello mam, this is paul from linksys yeah technical support how may I help you today? mm hmhm okay, yeah so you don't have internet right. so yeah before we proceed maam I was able to pull up a record associated to to your phone number so could you confirm maam if this information are correct? am I talking to Robin Robin Horton? okay. and can you also confirm ma'am if this is your correct email address Robin Hortno13646@ gmail.com. correct? okay. and your internet service provider is spectrum. this also correct? uh okay. hold on a minute. I'm amazed. Okay. Shame, can I have the model number of your land? Are you calling with the same device, the WHW03. Is this the same device you are calling with? Okay. And by the way, ma'am, can you double check your real number? I just want to confirm it with you. Okay, I'm afraid. Yeah, I just asked him to read the serial number. That's okay. You know, that's just a steel number. I love it. [silence]
03:00
Speaker 1
I need the serial number. I know mom, my hair's out. I'm here. Take the phone, you gotta write it down. No, I'm gonna write it down. I'm not, Rolo. I have a lint key. The fuck is a lint key, mom? What? Say it one. 8, 6, oh, 1, 2, 0, 8, 0, 6, 1, 2, 3, 0, 7, 8, 3, 1, 2, 0, 2, 0, B-834K. Your eyes aren't that good. Thank you. When you bother ya, my kid. Okay, right? 2-0-J.
06:00
Speaker 2
got it okay ma'am [silence] yeah you can just ask him ma'am like to read that social number it'll be fine [silence] okay [silence] yes ma'am I'm ready [silence]
06:00
Speaker 1
2060 B 8 3 4 2 7, I think. [silence] 200 B I think Scott wrote down. Could be. B4 2 7 2 7. [silence] Right. All right. I called Spectre when they said everything's fine. And just red, red and it keeps blinking. Yep, they're both, they're both blue. Internet. Yep. Yep. Yep. Yep. No, two. Yes.
07:00
Speaker 2
Yeah, I think this is the one that is yeah the one that is on the record. Okay. So to confirm, so you don't have no internet when connected to link is right. And may I know ma'am. Okay. And may I know ma'am, what's the status light on the link is about to write now? What is the color of the light the top of. Oh, blinking red. Okay. And how about the modem from from spectrum. Can you also check the lights on the modem? Yeah, what color what is the color? Uh the everything is blue. The online and the power light. Two blue or just one? Uh what do you mean? Two blue light. Oh. Okay. Uh let me check something here, ma'am.
08:00
Speaker 1
look beat too just one okay hang on now you look and get my glasses can't see
09:00
Speaker 2
hold on let me check something by the way ma'am how many like linksys router do you have in total? oh just one okay so what are we going to do here ma'am is we'll have to reset first the linksys router okay so on the bottom of the linksys router ma'am you have the red button labeled reset correct?
09:00
Speaker 1
Yeah. nice to get old Oh uh uh honey man Oh Reece Oh okay that turned it off. whoops that's that's red button just push it in nope it's blue now [silence] [silence]
10:00
Speaker 2
Okay. Yeah, just flip the router upside down. Oh, no, no, don't turn it off, ma'am. Just leave it powered on. Now, do not press it yet, ma'am. Not yet, ma'am. Okay? What's the light on the router right now? Is it still red? Yeah, just give it some time, ma'am. Let's make sure it's
10:00
Speaker 1
yeah it goes blue and then it goes back to red yeah okay no, it's not flashing it's steady. oh, it is flashing. Yep, it's blue. Yeah. Yep. Oh, it just went flashing red. All right. One, two, three.
11:00
Speaker 2
It'll turn red, okay?Okay. Okay. Okay. Okay. Okay. Okay, Ma'am. Do not do anything yet, Ma'am, okay? Until I say so. So what's the light irrespective right now? Is it still flashing blue? If they did blue? Okay. Blue flashing? Flashing blue? Okay. Okay. So let me know, Ma'am, if the light starts flashing red. Okay. Okay. So... Okay. Ma'am. So, using a pin, yes, any pointed object, press and hold that reset button at the bottom. Okay. For 30 seconds. So let me know, Ma'am, if you start resetting.
11:00
Speaker 1
[silence] [silence] [silence] [silence]
12:00
Speaker 2
Okay, let's go. Yes. Let's go. And what's the status light of the router right now, ma'am? What's the color? It's on. It's off. Okay. Yeah. Just give it some time. Okay. Yes. Okay. By the way, ma'am, I am waiting for the router to be ready. Let me inform you ahead then that this router is already outside of its warranty period. Okay.
12:00
Speaker 1
Alright. No. It's still flashing blue. [silence]
13:00
Speaker 2
So in case the device, mmm, is probably defective, then we will not be able to process the replacement, okay? But we can assist you. and, yeah, but we can still provide you technical support with the router. How's it now? Is it, is it, did it start flashing red? So let's wait until it turns solid red or pinkish red.
13:00
Speaker 1
[silence] so
14:00
Speaker 2
Okay, so, yeah, let's go ahead and reconfigure the router. Okay, ma'am, so, let's press again the reset button on the router, ma'am. But this time, press the reset button on the router, ma'am. Uh, five times. Okay? Not too fast, not too slow. Oh, by the way, ma'am, hold on. Ma'am. Yeah, let me finish. Okay, what's in the status light on the router right now, ma'am? Is it flashing? Red? Yeah, because it might flash. Okay. Please, uh, press the reset button five times. Not too fast.
14:00
Speaker 1
[silence] all right, yep 101. release 102. release 103. release 104. okay, flashing like a yellow.
15:00
Speaker 2
So, when you press the reset button, Mom, please count uh, instead of a one-release-and it to release and three release, and four release and five-release, okay? Yeah, like that. Yeah, start. Uh, what called? Okay. So, let's wait until it turns solid. Yeah, let's wait until it turns uh, solid, will you?
15:00
Speaker 1
now that's blue Sarah Blue
16:00
Speaker 2
Okay, so let's wait now. Let's give it one minute. Let's make sure it stays solid blue. how is it, Mum? Is it still solid blue? Okay. So do you have a laptop, ma'am, that we can try to connect to Wi-Fi? Okay.
16:00
Speaker 1
Oh. Okay. I guess I turned down, I turned it off because I wasn't using it anyways. I had to turn it up. I do. Go to settings. Okay. Yep. Yep. [silence]
18:00
Speaker 2
Okay, how's it, ma'am? Do you have the laptop with you? Yeah, how about your phone, ma'am, while waiting for the laptop? Do you have a smartphone? Okay. So on your smartphone, ma'am, please go to Wi-Fi, like view the available wireless networks nearby. Okay. Yeah, go to settings, then Wi-Fi. Then, under Wi-Fi, yeah, can you see the Wi-Fi list? Okay. Can you see there, ma'am, the? [silence] lot. Yeah. [silence]
18:00
Speaker 1
No, I have Build Setup 570. Can I hit on that? Hit on that? Living room TV? You think I can see that? I don't know that um um I'm the folder napolinski folder
19:00
Speaker 2
Great. A thing that says underscore. Velop setup? Yeah. Velop setup 819. Right. Yes. 570. Oh, hold on, ma'am. five seven zero what other velop name oh by the way, man, can you can you flip yeah, can you flip the router upside down, ma'am? Then can you double check the default Wi Fi name that is printed on the sticker. Yes. Yes. Please check if you can see. Yeah. Please check the default Wi Fi name on the bottom of the router. Yeah, just flip it upside down. Then please take note, ma'am, of the default name and Wi Fi password or security key. Yes.
19:00
Speaker 1
I take a picture now what? Oh, I see what you're saying.
20:00
Speaker 2
Yes, the Linksys router, of course, the Linksys. yeah, or yes, or you can take a picture of on the, I a picture. on the bottom of the route. yeah, take a picture of at the bottom of the route. Okay, then please take note of what is the Wi-Fi name that you can see there.
20:00
Speaker 1
Yeah, I see the S-mac, M-T-A-Mac in Mac's Illinois. I don't see the picture on the spectrum back. On the spectrum back.
21:00
Speaker 2
I don't know the default Wi-fi name. or yeah, Wi-fi name. yeah, the one that is printed on the sticker below the I think it's below the SN or so the real number above their wifi name and security key. How about the security key? I mean the Wi-fi name should be there and also the security key. Are you looking ma'am on the Linksys box or to the spectrum box? We should be in the Linksys box. It should be in Linksys. Please check it on the Linksys.
21:00
Speaker 1
Hello? Hello? Hi. This is online. Hi. I see you see me. Hi. I hate technology. I don't even know how to use this. I should probably plug it in. And [silence] you watch me, **mh-lausanne.ch** No, I'll try it three times and I cannot get it. I don't It says Wi-Fi, setup. I can't believe it. I can't believe I can't take a picture at all. Oh, yeah. Let me get it.
22:00
Speaker 2
Yeah, what's the Wi-Fi name below? It should be Vilo p:= setup, then there's a number. Yeah, just take a picture, man, so you can read it.
23:00
Speaker 1
Hi there. Hi there. I'm, I'm with Trae. All right. What do you need? To connect Wi-Fi, name, password, and recovery key. You there? Hang on a minute. Here it goes. What's my name? V as in Victor, E as in elephant. [silence]
24:00
Speaker 2
yeah yeah I'm here ma am can you write to me the Wi-Fi name
24:00
Speaker 1
Alan, whatever OP set up 570. Five seven zero. Yep. Okay. f b n x w x h r k g t b n x w x h r k g T.
25:00
Speaker 2
five seven zero. Okay. Then yeah, also ma'am, can you read to me the password? [silence] What's that again ma'am? R D T B T Delta Tango. Are these all uh small letters, ma'am? Lowercase? Okay, good.
25:00
Speaker 1
Okay. All right. The light's still blue. Right. And yep. No, this is the Wi-Fi not connected on my phone. Okay. Did that? No, yep. I see that. Okay. It said join as your password, you're joining WIF Network. My password in for what?
26:00
Speaker 2
on your phone, can you go back to Wi-Fi? Okay. Yeah, you can open. Yeah, that's okay. That's a good sign mom. That means the router is working, not connected to the Internet. Okay, then on your phone, mom. Yeah, go to Wi-Fi. Yes, go to Wi-Fi settings please. Then on the Wi-Fi settings on your phone, please go to Wi-Fi list. Check if you can see the Velo 570, which I believe it's showing earlier. Okay, select that Velo 570WIF. Yeah, connect to it. Yeah, join. Yeah, join to that Wi-Fi.
26:00
Speaker 1
Just to make sure password. Um, it just says enter the password to join WIF network. Enter the password to join WIF network. Uh-huh. Unh-unh-huh. All right. Yep. Yep. Yep. Hold on a second.
27:00
Speaker 2
Ah. Okay. Did it ask you, mom, for the WiFi password or security key? Yeah, I'm sorry, I'm lost. Yeah, because we need to click that WiFi name. Okay. So for the password, mem, please type this WiFi password. So this is the default WiFi password. The one that you read to me earlier. Okay. So let me read it to you. Okay. And type it for the security key, okay. So, yeah, please type this in mem for the password, it's B for Boy N for Nancy X for X-ray W for Whiskey X for X-ray. Eight. R for Romeo. K for Kilo. D for Delta.
27:00
Speaker 1
[silence] I got five of them. I pushed the C into the X. You want me to start over? Do you want me to start over? I know it's the G. Yep. Yep. Yep. Yep. Okay. Eight. I for Romeo, yep. Yep. Okay.
28:00
Speaker 2
okay, so, you want me, man, like to reprint again from the start? I'm sorry. mom, okay? Okay, yeah, yeah, go ahead, mom, go ahead, go ahead. Okay, so, yeah, let me yeah, I, we'll start over. Okay. Okay. Yes, yes, ma'am. oh, that's okay, man. Don't worry. Yes, it's B for boy, N for Nancy. X for x-ray. W for Whiskey. X for x-ray. 8 R for romeo. yeah, 8. the number 8. k for kilo. D for Delta. T for Tango.
28:00
Speaker 1
P? P. Okay. All right. joining and then it got me back to the password. Okay. Unable to connect. No. P. P. Yeah. I'll never join that work. Okay. All right. B for boy. And for Nancy. Yep. Yep. [silence]
29:00
Speaker 2
Tango. Yeah, T. Then enter or connect or join, joinin. By the way, Ma'am, the last letter that you entered, Ma'am, did you type P or T? P for Paul or Peter. T for Tango. Yeah. Can you try to type it again, Ma'am? Yeah, P-N-X for x-ray. W for whiskey. X for x-ray.
29:00
Speaker 1
yep the number eight nine yeah okay yeah yeah okay and then they're joining I'm able to join a network
30:00
Speaker 2
B for Betty R for Robert K for Kilo D for Dog T for Tango [silence] yeah can you double check Ma'am the Wi-Fi password again because I think yeah it's you have extra letters here because normally for the Wi-Fi the the double
30:00
Speaker 1
[silence] where's that? Oh, [silence] all right. Hang on a minute. it'll be come to ruin. that. B, N, X, W, X, H, R-K-D-T. [silence] I don't think we got the H. Yeah, but I don't think we get the H. [silence] as in horse. Yeah. I'm stupid. Okay. All right. Let me get back to where I was. [silence]
31:00
Speaker 2
Wi-Fi password it's just eight characters. Yeah, would you mind double checking the Wi-Fi password? Please? Yeah, I believe you took a picture of it earlier, 10 and all of it are lower case, right? Oh, H as in horse. It's not the number? Oh, I see. Yeah, can you? Yeah, let's type it again, Ma'am, okay? Yeah, maybe that's the one I, because I'm entering eight. Okay? Yeah, let's go. Get back. [silence]
31:00
Speaker 1
All right. I go back into where? uh, settings. Okay. Ask to join? Nope, not to ask. Nope, front one. All right. Let's try this one more time. Nothing else to do, right? Yep, I did. Yep. Yep. Yep. Yep. Yep. Yep. [silence]
32:00
Speaker 2
Okay. Yeah. Go to Wi-Fi. Wi-Fi settings. than Wi-Fi. Yeah, Wi-Fi. All right. Okay. Can you. Okay. This okay man. Okay. Please select bell up setup five seven zero. Okay. Is it asking for the password? Okay. So. Please type it again then. So it's B for boy N for nancy X for x-ray W for whiskey X as in x-ray H for Henry, I for India S for Samuel E fo
32:00
Speaker 1
Okay. Okay. Okay. Okay. Right. Whoa, we didn't get the eight. Uh, let me see. No. No. I don't know. Let me look and figure this out. Oh. What it says, can't join. Let me see if I can turn my flashlight on here. [silence]
33:00
Speaker 2
for Romeo. K for Kilo. D as in dog. T for Tango. Okay. You should be able to connect by now. Hopefully. Yeah. Yeah. How's it, ma'am? Were you able to join? What happened, ma'am? Did you receive a message? Is the correct password? Did the wrong.
33:00
Speaker 1
It's not gonna... ooh. B X... Let me try doing this way. I Any yet? That. Sorry, this again. I am trying it now. Um
34:00
Speaker 2
How is it now? Are you able to connect? Okay.
36:00
Speaker 1
it's just spooling, wasn't doing that before. I just got an X next to the develop setup. And the light's still green. I'm connected. Yep. Good. All righty. It is. I think so. Still going in circles, but it's getting to next next to it, though. All right. Okay. I got to get back up. further in there.
37:00
Speaker 2
okay data says connected yes data says connected develop set up it is it's it's try to check map if you can go online yes try to check now if you have internet access yeah just access yeah just access any website on your phone
37:00
Speaker 1
Don't get old. How'd you get? All right. So my Wi-Fi's on. Let me check my tablet. Yep, I'm gonna try that again now. Yep. I don't have a laptop, I just have a tablet. I am. All right, what do I have to go on just? [silence]
38:00
Speaker 2
How's it going there? Okay. Try to... Ah, your tab. By the way, ma'am, can we try first in your laptop, so we can personalize the Wi-Fi settings of the router? Yeah, do it first on the laptop. So same password ma'am that we use, that would be NX. Something. Ah, yeah. Yeah. Same thing ma'am on the tablet. Try to connect using that same password.
38:00
Speaker 1
I have an iPad, I could use that. Do you get anywhere? Oh, yeah. All right. Let me try and do this. Okay. I'm in the settings. Oh, WI-FI not connected. Okay. Remember the same thing I did there. Okay.
39:00
Speaker 2
Yeah, same thing ma'am. Is that also, is that an iPad? Yeah, same thing ma'am, go to settings, Wi-Fi, Wi-Fi settings. Okay, then under settings ma'am, go to, Wi-Fi. Yeah. Yes, same thing ma'am. Select developed setup 570.
39:00
Speaker 1
[KEEP_UNCERTAIN] Gen X, W, Oh, H [silence] Sounds good, is there an extra? Next to that now. This is on. Yep, so it's connected. I usually do what. Oh no, not my son. Yeah, my son usually does it for me here today but not in a good one [silence] Yeah.
40:00
Speaker 2
Let me know if it shows as connected. Okay, good. All right. So let's, do you by the way, ma'am, do you also want like to personalize the WiFi settings of your router? Like, yeah, like change the WiFi name to something else, something that is easy for you to you just want to. Yeah, that's okay. Okay. So just you okay. Yeah. So just leave it as is for now. Just want to.
40:00
Speaker 1
I need to, let's check on the phone, okay, WIFI settings. Yep, there's a checkbox on the top left, clicking that will get rid of the WIFI, then immediately checking on the WiFi toggle, to turn on the WiFi. Do I need to scroll down?to press and hold this some of the time, will connect to the main Ethernet, that's off. Hmm, the two bars at the bottom keeping an eye on that and I do see they, no, it's not working, it's not working on my tablet. [silence] Thank you so much for your time. Okay, let's go ahead and click, I'll do mine. How do I do that?
41:00
Speaker 2
should leave it to build setup okay yeah but but okay by the way ma'am, can you try to are you able to access a website ma'am on your iPad?Yes, please double check now try to access maybe it's cnn.com yeah I just want to make sure that it's working try to visit any website but on the phone can you browse internet on your phone? can you double check ma'am if your tablet successfully connected to develop setup 570? try. Go back to Wi-Fi settings just go to Wi-Fi settings uh [silence]
41:00
Speaker 1
Oh, and the Wi-Fi says it's on? Yes. [silence] Yes. Okay. [silence] Alright. [silence] and -- no, it just doesn't have to -- [silence] YouTube. [silence] YouTube. [silence] Yeah, she's a girl drinking something. So yeah, and uh, what's man? [silence]
42:00
Speaker 2
Oh, okay, so it says connected. Yeah, try to check again, ma'am. Try to visit any website or try to play a video on YouTube. On the iPad. Okay, that's good. [silence]
42:00
Speaker 1
All right? No. Thank you. Thank you so much. You too. Have a good weekend.
43:00
Speaker 2
Yeah, so anything else man before we in the car? Yeah, you're welcome, ma'am. And once again, my name is Paul from later technological support. Have a great day. Bye bye you too, ma'am Bye.
43:00