V2 Rubric Detail — 9baee25c-6b77-11f1-8…

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I see, so showing. All right, it's possible. Uh-huh. Okay. All right, so it's possible that your router is on factory settings and it's to configure back with your

All right. all right. I have the serial number of your links and router. all right. Thank you. also the model numbers showing at the bottom. It normally starts with letters then followed by numbers.

All right, so you have the version two of this Thing a smart WiFi router, and just to verify, is this your first time calling linksys? Let me create a record here, may have your first name and last name. Mm-hmm. All right, thank you, and may have also your phone number in case we get disconnected, I'll be able to call you back. Mm-hmm. Mm-hmm. All right, and may have also your email address. [silence]

you know all right thank you and while my system is checking the hardware warranty for your Lynxest router here when you try to connect to that Lynxest Wi-Fi name that is showing and matching the Wi-Fi name at the bottom are you able to get internet like if you're still connected to that Wi-Fi name once you got it and just to make sure at the back of the Lynxest router where it says internet port or the yellow port is that where your modem is connected to okay thank you and have you tried turning off and on [silence]

spectrum modem because as from checking it here, this router is actually a plug-and-play, meaning it should automatically connect internet from the modem. So, no need to configure anything on the router, especially that you have a spectrum as your internet service provider. Have you tried turning off and on the modem? And do you have a computer that can connect using an Ethernet cable? I see. Got it. Okay. Alright, no worries. Because here's the thing, we could try resetting the router back to factory settings, access its settings, check if the port is detected properly from the modem. And going back to the warranty of resilience router, you're upon the O.

and for this model number, Joe, it actually reached end of support or end of life, meaning this router no longer receives further updates, maintenance, and we no longer provide technical support as well. The last resort for this is to reset to try resetting it to factory setting by pressing the reset button. However, in the event, if it still the same, that could be the router since it no longer receive updates. But still, that's a hypothesis, but need to verify as well the actual internet from the modem. You may try connecting a different device that can connect via a TV or a console or a gaming console. Check if it can go can go with internet. If not, then something to do with the modem.

- Only showing the Wi-Fi signal and since you've already tried your uh tv to connect directly to the modem and it's still the same so we we can um probably say for now that it's something to do with the modem. But if you already reset the router back to factory setting it's still the same. I would suggest to call again Spectrum and if possible um you can ask an onsite technician to connect a device directly to the modem to uh verify if there is active internet directly from the actual device from the internet box.

From a device, like for example, you test again your TV connected to the modem, it's online, then you connect back the Linksys router. It's still the same, no Internet. Try to reset it by pressing the reset button at the back. If it's still the same and able to connect to the Internet while connected to its Linksys Wi-Fi, then probably we can say it's something to do with the model because it no longer receive updates. It's an obsolete model already. All right. Yes, just for about like 30 to 40 seconds. All right. You can actually do that after checking again the modem from spectrum.

If it's, if already there is an active internet on the modem, after they check it. All right and this is once again Raquel, Joe thank you for your time and thank you for calling Voxist, have a wonderful night. All right, bye-bye.