Speaker 1
Yes, so I was trying to find out how do I split my Wi-Fi with 2.5 and 5 point whatever it is for the internet through my mololola, whatever it's called, the thing that I purchased from your company. Yeah, how do you I don't know. Yeah, between the two, the 2.5 and the uh, give the 5 point something. Yeah.
08:00
Speaker 2
Thank you for calling Linksys. My name is Gerald Duguhal. Okay. Your question is that you have a link sys, I mean, you have a Linksys router and you want to split the bandwidth, the 2.4 and 5.
08:00
Speaker 1
Hold on. Hold on 1 total one second for me. okay, I'm sorry, what'd you say? Okay, let me get it right. 1 and a total 1 second picture. the serial number is 3, 7 C.
09:00
Speaker 2
Okay. What's the serial number and model number of your linksys router? Okay.
09:00
Speaker 1
37C zero 1-0 M-1-B-A 0-3-8-1-0. Yes, sir. Um, let's see. That's the bottom. I'm not going to see around the back address. Oh, hold on, let me get it. That's not right. That's not on this thing. Hold on, baby.
10:00
Speaker 2
wait, I got confused, let me read it back to you, so that's 37 C as in Charlie, 10 M as in Michael, 1, A, and another A, 03810, 03810, thank you, What's the model?
10:00
Speaker 1
Done. I'm seeing it. Yeah. Well, I would have. Why not? Probably. call me. There she is. Oh, no, you know what? The model number is B. I don't sleep and I'm going to put the gel over. Oh, yeah, that's right. I see it. Beverly Williams.
11:00
Speaker 2
It's okay. Uh, that's okay. I think I got the model number right here. I just checked that. It's E56 center. What is your first name and last name so I can create a record for you?
11:00
Speaker 1
[DOWNWEIGHT] I think that's the wrong code. It's gonna need to change coming out. E-V-E-L-Y-N Evelyn. Evelyn 2228 at att.net. I don't know. Yeah. 2228@att .net toobetues again. Yes. Sector. Uh-huh. And they told me I need to call uh you guys to because I purchased your
12:00
Speaker 2
for what was that? How, how is full your first name? Just want to make sure I got the last name. Oh, Evelyn. Okay. Thank you. Thank you. What's your email address? So that's triple T and an A at a Trans. Thank you. Was your internet provider at net? Okay.
12:00
Speaker 1
model. And so these are middle. Okay, so the Wi-Fi is showing my, you know, the name and password, but it doesn't show. Let me see.
13:00
Speaker 2
All right, let me check. I think by default, the um, the band of this should be already displaying. You can't see the 2.4 listed in your network list? Yeah, on your phone, can you check if the if the Wi-Fi is showing the 2.4 and 5 gigahertz?
13:00
Speaker 1
The two the split, the router it only had one number, one nine two one six eight one point one. [silence] And then I see another. [silence] Huh? [silence] [silence] Okay. Yeah. That's so I'm not supposed to have two or one. [silence] I got it. [silence] Got it. It's got another number. It says the router F F 0 E A 9 F 8 0 F LF E B 3 B and 9 8 4 C. Is that also? Okay. I see an IP, IP address, three addresses. Is that what you're talking about? [silence]
14:00
Speaker 2
mm that's the router IP address. Oh no, I'm just saying that's a router IP address. just one. mm. That sounds like PV six, but um.
14:00
Speaker 1
I'm just trying to see how the one okay okay. I have to do what? Let me see. Elizabeth Elizabeth bring your iPad bring your iPad. I need to do something for my my internet. Okay so what what's she have to do? Login uh okay
15:00
Speaker 2
No, the 192.168.1.1 should be the right IP address of that router. Now, let let's just rename the 2.4 and the 5 Gigahertz so that you can identify which one is which, 2.4 and the 5. Do you have a laptop we can use because it might require us to have laptop to use? Do you have laptop or an iPad that we can use? Yeah, connect it to the Wi-Fi.
15:00
Speaker 1
now I need you to do it. You the technology woman? Go back go back go back go back. Okay [ garage door closing ] now I'm going to the Wi-Fi. You don't have to. Now what you want to listen carefully? Oh you gonna go to the widget? Okay, she's logging to it. open a Google Chrome. Hey it. It. Okay. Okay. Well, well, call the number that I'll let her know. 192.
16:00
Speaker 2
okay. Opening Google Chrome. All right, so I'm gonna give you a number. Just type these numbers into the web address bar, the bar at the top, search bar of your Google Chrome. Are you ready? All right, that is one nine two.
16:00
Speaker 1
.168. this is the one I want. the one what I entered. here. okay, hold on one sec. let me do this real quick. hold on. come on. I need you. got to check that camera. I mean, my son is fine. he was just being transferred, assume keep her right quick. I'm using Elizabeth this time. oh, hold on. no. okay, I'm sorry. okay. what do it say, Elizabeth? okay, it says link. see, whatever. okay, they say link. they authentication require password. hello.
17:00
Speaker 2
dot, one, six, eight, dot, one, dot, one, Enter. It did not change the password, so if you did not change the password, it should still be admin, so the word admin is the password.
17:00
Speaker 1
Abe M-I-n-SBN-Val-username password. So, I wondered is it... I ain't have a change on password. Not the password for the uh, not, not the password for the Wi-Fi, huh? What do you know the actual Wi-Fi? Okay, let me let me try this first. Let me get it. You already got the person, you know, the Wi-Fi? Let me get it, hol, let me find it. Okay. J, L, M, P K. Yeah. Okay, let me try another. Uh, try it. Uh, you P? Uh, yeah.
18:00
Speaker 2
Sometimes, it can be the password, uh, the SSID of the AC could be the password for the Wi-Fi. You can try that, too.
19:00
Speaker 1
Okay, nope, ain't changed nothing. I mean, not that I know. They don't have a forgot my password. Huh? number unit. Snow kids. Okay. Hold on. Just password, but the password to have on a bottom of the unit is my Wi-Fi and that password. and just did that password. Let me look. Oops. Hold on. Let me one will do one more thing.
20:00
Speaker 2
Hmm, can you try the password at the bottom? can you try the password at the bottom of the unit? There's a password there. Hey, you can try that. Yeah, bottom of the unit itself, there's a password there. Try that. And that will not work? Um, we'll see. We'll see. And did not work. Okay.
20:00
Speaker 1
Let me see. On the bottom of the unit, it has the Wi-Fi name, and then it has the Wi-Fi password, the serial number, the MAC address, and some WPS number. Did you put in it? KCLan. B to K.I. B to K.I. Okay. Um J-L-A-N B to K I. B to K.I. Okay. Okay. Pump Okay. K-NK.
21:00
Speaker 2
Uh, try again the admin at last for one last time. If that will not work, unfortunately, the only option we have here is to reset the router. It's not like ah, like recovery key or forgot password option. So Alpha, Delta or David, Mike, India, Nancy. A as in Alpha, C as in Dog, yeah. And M as in Mike. I as in India, A as in Nancy.
22:00
Speaker 1
in. And, uh, the other password I use with my Wi-Fi. I put that in there too. Let me see something. Hold on one sec. Let me see something. I got it. I got my password. It came down. Okay. It says router, information, and it says, you know, the firmware, uh, vision, current time, internet, Mac address, router name, host name, and domain name. Is that what you talking about? Hello. Are you going. Hello? Okay, I'm . I did. I put the password in and then it went to this page here. Configuration, uh, parent control and troubleshooter. For the router. Hold on. registration? Okay. Yes, sir. Wi-Fi? Okay, okay. Basically... Okay. Okay, let me see that. I see. Okay. Okay. The 2.4, uh, wireless, it says it just got the
23:00
Speaker 2
you have the system status, uh, it doesn't mean, but you have the system status, configuration, parental controls, and troubleshooting. You have those? Tabs, right? go to configuration tab, the second tab, and go to Wi-Fi. And I mean, look for Wi-Fi. Yeah, that's on the left-hand side. And then select basic wireless settings, click that, and you will see the name of the 2.4 and the 5 gigahertz. First one is the 5 gigahertz, below that is the 2.4. So can you see the name of the 2.4? What's the name?
24:00
Speaker 1
2.4 GHz, wireless said, and then it said network mode, Nick. Then it says network name, it's got my, my Wi-Fi name. And then it's got channel width, auto, and channel, auto. That's for the 2.4. So, what, what, what? where would I put the? I'm sorry. I'm sorry. Where would I put the name where it says network mode or where would I put a name? Oh, okay. So, okay. Go right here. And put, uh and listen. It's a two point. Yeah. okay. And then hit save. I don't know what you're saying. You wanna hit channel edit. hit that. Go down and hit the name and hit apply.That's how you change the name.
25:00
Speaker 2
hmm You can name this 2.4 to whatever name you want for it. For example, your name underscore 2.4. But all the... Now below that network name SSID. Make sure that it's a 2.4 wireless settings, okay not the five gigahertz.
25:00
Speaker 1
wait wait see his face I mean I got I don't understand what'd you say okay okay so how would I know what's connected to the 2.4 I mean I I mean I okay so okay so when I go to my Wi-Fi after I do this here when I log I know how when I go Wi-Fi oh my to see my setting it should put up those two which one I want to use [silence]
26:00
Speaker 2
Yes. Before you hit save, all the device, sorry, all the devices that are connected to the two point four right now will be disconnected and you'll have to manually connect them back to the Wi- Fi. If you understand, proceed. So, what I'm saying is that all the devices that are connected to the two point four gigahertz band right now, they will be disconnected and you'll have to manually connect them back because they will have its own new name and they don't recognize that name. So, you'll have to manually connect them back or pair them to the two point four.
26:00
Speaker 1
Okay, so, okay, so let me name, I want to name this one here too, uh, put, uh, what do we put that at? Um, for the name, uh, if it, put the, okay, for the 5, I want to put a name for it too, because it's got my Wi-Fi name. Can I put another name right there for that one? Hello. No. Okay, for the, uh, the 5 GHz wireless setting, you know it has my Wi-Fi for the other name, can I name that one as well so I can know the difference? Okay, take that out of there. Wait, wait.
27:00
Speaker 2
Yes, correct, it will show you you the two frames for in five gigahertz in a network class. Yes, correct. You'll have two networks. Sorry what was that? Yes. Yes so but before again you're flying sorry sorry so once you do that all the devices like all of them you'll have to manually connect them back to the updated Wi-Fi name. [silence]
27:00
Speaker 2
like each one of them. Like camera, television, the phone, the, whatever devices you have there. So you just need to go, you just need to go to their net, to their network settings, like for example, television. Go to network settings, select Wi-Fi or connection, and then select the Wi-Fi name, the new Wi-Fi name that, and connect to that, enter the password, and that's it. They will be connected. But unfortunately, navigating the settings of those things, uh, it's not our support. So we probably can't support with that. We can support with your links, this rather. It's probably a new Wi.,
28:00
Speaker 1
G. H. because they was already working but I was trying to put my other security camera up and it wouldn't take and it said uh it needed to have a 2.4. So And for me to use my camera. would I have to stay on that Wi-Fi all the time? I Okay. Say my uh my uh security camera, it and it uses a two point it needs a 2.4 G so and all for me to set it up I can log on to it with the 2.4. would it continue to work if I go back to the 2.5 moving to five point whatever it is? okay okay [silence] Okay.
29:00
Speaker 2
well, have to, sorry, what was that? If you go back to five gigahertz will not it will not work so instead instead of that uh suggestion just leave the name of the five gigahertz as it is uh you can still identify which one is which so that in case there's um we messed up the uh
29:00
Speaker 1
okay so okay I'm gonna leave it as is and then when I do go to the um when I do go to my Wi-Fi to settings and go to Wi-Fi it should pop up both uh those um the 2.4 and the 5 5 right and I can just and I will choose which one I want to use right okay I'm gonna try to see how it works and if um I just have to uh connect everything back on to the whatever else show the TV or whatever I think that's all on the five and the phones but okay I'll try if I have a problem I can call you back well sir not what time you got closed
30:00
Speaker 2
settings of the 2.4 you can still connect to the 5 gigahertz and we can still configure the settings back to original just for uh just to be safety just to be safety so correct yes that's right yes that is correct yes uh-huh sure oh yeah you can give us call back anytime so you don't need me to assist anymore I'm sorry we're up to
30:00
Speaker 1
okay. all right. well let me just see if how this is gonna do it. if if it works i'll be i'll be good to go. thank you so much for all your help. All right. You too. bye.
31:00
Speaker 2
11 p.m. Eastern time. All right. Very much welcome. Thank you for your patience and cooperation with this. You take care. Thank you. Bye bye.
31:00