Speaker 1
Hello, I just put a faster modem in my home, and I did a speed test on my laptop. And they said the modem is fast, but the linksys it's having problems. And I was wondering if there's anything I need to do or check. [silence] Spectrum internet gave me a different modem, which is faster. And they're claiming the upload and the download [silence]
00:00
Speaker 2
welcome to lynx support, to ensure quality service your call may be monitored certain products will be supported, while and of support products will have self-help options available, please have your serial number ready and stay on the line for assistance, hello, thank you for calling lyns technical support, this is Ram, how may I assist you with today? All right, so you subscribe or you upgraded your subscribe speed. Is that correct?
00:00
Speaker 1
Speed is working fine on their end, it's fast and they want me to check the link to see if that's what's slowing things down. I plugged it in. [silence] I never pressed the reset button. I just unplugged the powers. I just plugged it back in and then they had me do a test where I unplugged it from the, the power cord from the link. Router, and then plugged that back in again. Hang on, I'm going to move to that room.
01:00
Speaker 2
I see. You're right. And also, sir, just to confirm, when you, uh, hook up your Linksys to your new modem, did you reset that one or not? You just, uh, plug it in. All right. So you did not press anything like you did not press the reset button and then set it up again? Mm-hmm. I see. Get it. And may I know sir who is your, uh, I mean, what's the model number and the serial number of your Linksys router?
01:00
Speaker 1
I'm not gonna, uh, be able to read this. Hang on, it's very, very small. It's hard to read. gonna have to take a picture, I guess, and try and blow it up.
02:00
Speaker 2
Alright. [silence]
02:00
Speaker 1
Serial number, [silence] 20j20m35b17701. Model number, [silence] good, [silence] model number WHW03V2.
03:00
Speaker 2
Got it. All right. Thank you so much for providing me this information. So let me check it here. All right. So I'll just repeat the serial number that you provided to me first and correct me if I'm wrong. So the serial number that you provided is 20J20M3500289.
03:00
Speaker 1
change the delta to a boy. like in the letter B [silence] Is it more than just pushing the reset button? [silence] I can set a reset button, but I don't remember how to [silence] set it up again, that was oh my God I did that years ago. [silence] Let me uh [silence] Does it need the internet? [silence] Can you go get a snacky poo so I can reset the uh [silence] router? [silence] Okay, I have to close all of these. Okay. [silence]
04:00
Speaker 2
and then set it up again, so that it will sync into your new modem. Yes, you should press the reset button here until the light went off, until the router go back to its default settings. And once it it goes it goes back to default settings, then that's the time you will set it up again. And then check the speed test if there is changes. All right, now let's um let me walk you through on how to do it, and we will set it up again.
05:00
Speaker 1
I have three routers in the house. Can I turn it off now? Yeah. Okay, I'm going to hit the reset button on the bottom of the uh router. I Do I It shows a red light. Okay, light. Went off, went back to blue. Okay. [silence]
06:00
Speaker 2
And how many on lists do you have? How many lakes is out there? Do you have? All right. Yes. So we will focus first on the main router, the one that is connected to your modem. So press and hold it until the light went off and release once the blue light is showing. Right. So you make sure that the light went off, sir, before you release it. [ silence ]
06:00
Speaker 1
Okay, it went off. It usually, when it's on, it usually has a blue color. All right. All right. [silence]
07:00
Speaker 2
All right, let's wait for about two to three minutes until the light changes to solid magenta or solid purple. Since we reset this, so the light should change to magenta or purple. It means it's ready for setup. Then, once we set it up, the light will change to solid blue if it's successfully connected.
07:00
Speaker 1
Yeah, I think it's purple. [silence] Yes. [silence]
08:00
Speaker 2
All right. All right. Do you have a laptop? Right. All right, just connect your laptop to the default WiFi name of this node, or this parent node. The default WiFi name is printed on the label under the router. It should be underscore vel come set up.
08:00
Speaker 1
Let me get back to those pictures. I don't know what you want, but let's see. What am I looking for? Name, password, recovery key. Any of that? Can't read it. [silence]
09:00
Speaker 2
the default Wi-Fi name or the SSID of this router, this mail note. So connect your laptop to that Wi-Fi name and input that password. Yes. All right, so yeah, you need to input the password. All right. [silence]
09:00
Speaker 1
All right. I'm going to input the password as we speak. Do you want do you want to allow your PC to be discovered by other PCs and devices on this network? [silence] Tried to open up a page.
11:00
Speaker 2
Yeah. What's the message, Strait? Some - All right, so what's the message again when you input password, then connect to the Wi-Fi? [silence]
11:00
Speaker 1
But it says it wasn't secure and now they [silence] I put in the password [silence] and let me go look at the box. The router is red. Okay, the router is red. No, it looks like a bright red [silence] Yes, it is. Oh yeah, or else it wouldn't have any lights. [silence] Yeah, it's red. It blinked and it's red again. But now it's actually it's uh I don't know what it's called. It's like a light color. It seems to be hopefully resetting. It's glowing. I would say more of a white orangish color and like a white orange. [silence]
12:00
Speaker 2
after we plug in, and the light is solid red, you're going to probably press the reset button five times, like press release, press release, not too fast, and not too slow. all right, so it's, um, blinking, blinking pink, blinking green, blinking yellow or white. I see. So it means it's not communicating to your modem.
13:00
Speaker 1
Okay, good. Now. I'll be back in a minute. [silence]
14:00
Speaker 2
permission, so let's wait sir until for two to three minutes until the light status changed to solid blue. Okay, so let's wait and observe the light status sir before we go back to your laptop. All right, sir.
14:00
Speaker 1
Now it has a blue light. Hello? Yes, it is blue. It says VELOP wise, which is your the thing that says connected. Internet is working.
16:00
Speaker 2
Uh. All right, so now it's solid blue. Yes, sir. All right, so let's go back to your laptop, sir, and check if you are still connected to the default layout and if it says secured already. Connected. All right. Try to open a website for and see if the internet is working. All right. And also, sir, just to confirm this laptop of yours, do you have a VPN on this? Does the VPN on or off? [silence]
16:00
Speaker 1
I'm trying to get a look for this. Thing you're talking about. I'm. So, I'm. Settings are where the internet is.
17:00
Speaker 2
It should be on the settings. There should be an option VPN. I know. Sorry. I don't. Um, it's a switch for you to turn on the router. So, you're laptop. Go to the settings. OK. Um, settings and search for VPN.
17:00
Speaker 1
My allow VP over meter networks are on, and allow VP while roaming is on. Both? Okay. I did.
18:00
Speaker 2
I can return it up there? all right. off. All right. And now go back to the browser. Open a browser and type in fast.com. Let's try to check the speed.
18:00
Speaker 1
Your internet speed is 430 Mbps. They're claiming they got a thousand. Oh, now we're back there. Oh, now we're going. Go ahead, now we're going good. Well, I just did speedtest.com and they got me up at, it's over 500 now for the download speed. 538, upload speed is 12.
19:00
Speaker 2
OK, one moment here. 430 and the des. And what's your subscribe speed against or from, um, spectrum? That doesn't okay. One moment here. Um, how much is that against the 420 mpds? What is it? I see. I got it. All right. So since you're getting
19:00
Speaker 1
You tell me if these numbers are good. It says download speed 538.65, upload speed 40.32. What do you want me to do? [silence] just monitor it. OK. I wouldn't know the old one and I don't want to do a new one. I just it's better just to leave everything alone.
20:00
Speaker 2
[silence] [silence] [silence] [silence] [silence] [silence] [silence] yeah, that's a good speed sir. But try to surf it within 24 to 48 hrs and see if it will change or it will goes up or down within 24 hrs. Observe the connection within 24 hrs and see if the speed will go up or down. After we reset, and yeah, you need to monitor it. And also sir, we will do you want to change the Wi-Fi name and password of your Wi-Fi like your old Wi-Fi name and password. You want to use it?
20:00
Speaker 1
Probably. I don't know what it is. Oh, yes, it's much better. Just leave everything the way it is. I'll never figure it out, so just. I didn't understand what you're getting at. [silence] I'm going to turn on my right camera.
21:00
Speaker 2
All right. So you want to leave it as it is like a default one. All right. Like the default what is printed on the sticker. You want to leave it on that wifi name? I see. All right. So sir, since you mentioned that you have three nodes, right? One main node and two child nodes. So do you want to add the other two since we reset this router, the two child node will be disconnected. So since we will reset this main node sir, so the other nodes that you have, is this is now disconnected. If there's
21:00
Speaker 1
Oh, really? Oh, shoot. Oh, no. Oh, no. All right, let me go look at it. No, it's... Yes, that's true. I can't move it. It's in a different, it's downstairs. One of them's downstairs. One of them's in a second bedroom. I don't want to. It's too much. I got to move a whole...
22:00
Speaker 2
connected to your network. Yes. Okay, so we need to connect it back. Uh-huh. try to check. the light status is blinking red. If they are blinking red sir. Uh-huh. Okay, so yeah, they are blinking red sir, try to grab that one and move it closer to the main node, like three to six feet away, and we will add it through the network. Uh-huh. so that you may relocate it after. Uh-huh, so you cannot unplug it. Uh-huh. Uh-huh.
22:00
Speaker 1
I can unplug it from the, uh, from the, uh... No, it's a 110, 110 to the wall. It's too hard to get back there. Is there another way to do this? What's a node? Node. I've heard of a router. What's a oh, okay. If I unplug this, then I gotta, um, what's the else is it got? Oh, yeah, it's just plugged in. So I gotta, uh, shit. I gotta unplug both of these and take these to where? Don't say no. Hey, router. Okay. All right, let me take it to the room. the one downstairs is gonna be impossible. where's a one 10 how close do you want it? I don't know if I can get that to try. so plug it in again. all right. it's plugged in three to six feet from the router. right now it's length. all right. okay. [silence]
23:00
Speaker 2
three to six six feet. All right. So give it about two to three minutes, because it's still starting up.
24:00
Speaker 1
Could you get the other one from downstairs? I'll be right back. it's blue, so I don't want to I don't want to play with it. Hello, hello. Yeah, the one downstairs is blue and the TV is streaming, so I don't want to touch it. This one that I put up here that was in the second bedroom, turned has no color, is just blank. You had me okay, now it looks blue. That was the problem. Okay, so it's back to normal. Solid. [silence]
25:00
Speaker 2
Okay, sir, so what have you yes, hello, all right. Can you check sir if the adapter is properly plugged in? All right, it is is it solid blue or a blinking blue? [silence]
28:00
Speaker 1
I took it. I put it back in the. I'm going to plug this in and tell you what it looks like and that'll be that. better. It was supposed to get me 700 but it only gave me 500. blue. I think it's going to be okay. All right. thank you for the help. Appreciate it.
29:00
Speaker 2
All right. Yes, sir. If it's solid blue, then yes, and you may put it back to the room and maybe it might change the blinking. Loser. Maybe it's still starting. But since you mentioned that it's solid blue, then yes, and you may relocated it back to the area you want to relocated. Is there anything else sir I could assist you with other than this? All right. Okay. All right. Thank you so much. so observe the connection, all right? Just be patient. Have a great day.
29:00