V2 Rubric Detail — 9d4f941a-69cb-11f1-b…

Welcome to linksus support. To ensure quality service, your call may be monitored. For in warranty products, our support team is available to help with performance and hardware issues. Register your product by visiting register dot linksus dot com. Please have your device's serial number ready. For assistance, press one now. For out of warranty products, please have your device's serial number and contact information ready. If unavailable, kindly call back later. For out of warranty product, paid support option may be available depending on the issue. hello, thank you for calling linksus, my name as about, is this the first time calling? Is this your first time calling linksus? If you may, have your first and last name.

All right. May have a spelling for the last name, please. [silence] Sorry, please repeat that. That's D and? All right. Uh, may have also your E mail. All right, thank you. And please confirm as well your current phone number. Okay. And um, how many links this device do you have? Okay. So this is a mesh system. May I have the serial number of the links

that you're connecting directly to your internet source may confirm what is the model number Thank you. Who's your internet service provider? Okay. And how may I help you with your LN 1600? I see. Is this the first time you're installing the Linksys mesh system? I see. When did you purchase this device?

I say a week ago or two, is it on, uh, what day? Specific day. Okay, one moment. All right, so this LN1600, just to inform you, this is not supported with a Linksys app. And setting up this LN1600, it's automatic. It should be automatically connect to the internet. And by setting up the Linksys settings, which, for example, you want to create your own Wi-Fi and your own Wi-Fi password and customize, you need to open a browser.

That and access the Linksys router's IP address. So this is not designed with the Linksys application. Every time you want to access your settings, you need to open a browser. By the way, may I know if this is already connected wired to your modem? Okay, perfect. And what is the light color of this Linksys Parent node? Okay, solid white. How about the others? Okay, they're all white. Yeah, because that's automatic. So, um, do you have, like, a laptop or something, so we can access the Linksys router? All right, um, just make sure that this laptop is connected to the Linksys router. Can you connect? All right, good. And wireless or cable?

the WiFi name that you can see at the bottom or sticker label of the main Linksys device. And there's a password also there.

Yes, I'm still here. No, just let me know if the laptop is already connected to the original SSID of the main Linksys device. Okay. Um, is this like a Windows laptop or a Mac? Okay, it's Windows. Okay, so you have a Chrome browser. Okay. Mm-hmm. So open a Chrome browser and on the main address bar where you type in a website, you just have to type in 192.168.11.

10. .168.1, .1, and then you press enter. OK, so what do you see on the page just to confirm? Nice. Yeah. So, um, that's a good thing. So you're now accessing the exact web interface of your linksys device. So this is where you can change anything, um, but, uh, this is not, uh, designed with the linksys app. Every time you want to check the settings, this is where you will go. [silence]

So, if you want to change your Wi-Fi name, then that should be the one that will broadcast. So on that web interface, you go to the menu and it says, incredible Wi-Fi. There you can see Wi-Fi settings, so anytime you can change the Wi-Fi name and Wi-Fi password. So what should be the Wi-Fi name that is indicated there. Or if you have changed it, that should be the Wi-Fi name that will broadcast to your Wi-Fi settings for your Linksys system.

[silence] . Um, what page are you at, um, on your screen? Oh, 1.1. Yes, 192.168.1.1.

So um you access that IP address, it should be routed you to the web interface. It's usually all white on the background and links is now on the upper right. Okay. Uh what do you mean? It's not changed. Did you uh did you click on incredible wifi? And did you change both 2.4 and 5 bands, they should have the same wifi name. Okay. Yeah, that's correct. Okay. Okay. Okay. And let's see if it's successful. Okay.

Okay, does it say it's saved or what does it show you currently? [silence] Okay. [silence] What else do you see so I know if we are on the same page? [silence] What else do you see on the screen? [silence] Okay. Um for example, um if you have already personalized your Wi-Fi name, you can go ahead and check for example using your phone, uh go to settings and Wi-Fi. Uh check if it's on the Wi-Fi list available.

okay okay that's great alright so is everything working now were you able to connect to it i see i see okay so every time you want to access your settings for your links just go to this 1 92.1 68.1.1 uh using your laptop or a browser all right is there anything else

All right. Thank you so much for your time. Your case number is 133 675. In case you want to call us back, just provide this case number 133 675, so we can pull up your record easily. You're welcome. Have a great day ahead. Bye bye.