V2 Rubric Detail — 9d509ae0-604d-11f1-8…

This is linksys technical support Calling. This call is recorded for quality assurance. Please hold as we connect you to a linksys specialist. Hi this is may again from linksys. Can you hear me? Got it. Oh Okay. Oh did you turn on linksys as soon as you turn on the modem? Or you waited for a couple of seconds before you turn on linksys? Okay, nice. Because suppose

Didn't leave the modem should boot up completely first before you turn on the Linksys router, but that's okay. Just let me know once this main one turn back to solid, um, white. Okay. Check your internet if it's breaking or not. Again, it should be connected to developed set up Wi-fi, the default Wi-fi of your main node.

Deal and it's connected to what WiFi name.

Alright. You have a Windows computer? Can you wire it directly? Before we'll do that, where are your other two extender? Okay. Because it's like this. The main one was reset earlier. It was solid blue. So, it's back to the default settings. And what we did to set it up immediately is the five-press reset method. Now, for those other two extenders, they're also disconnected to the main node. It needs to be relocated for the meantime within five feet from this main one. Once it's added successfully and online, you can just transfer it back to their original location. It should be a nearby for now, within five feet. Parameter from the exactly, do you have enough power outlet on that area, so that both will go online, just take your time, I'll just stay here.

Okay, power on the child nodes. Once these extenders will start to flash, you have to press and hold each reset button. You can do it one at a time. Press and hold until the light on top goes off.

Yes. OK, just wait for a solid blue light for each of these expanders, which means they're ready to be paired up.

Just let me know once it will have a solid blue light, okay? Once both child node are of steady blue light, go to the main node that is solid white. And you have to press the reset button five times within five seconds. Press release, press release, press release. [silence] [silence] Are they older nodes? They're not the same with this main one? Or they all look identical, all three packs. [silence]

Okay. So press release, press to release the reset button five times on the main knob. Yeah, on the main one only.

[silence] Are you done doing the five breast reset on the main node? Because it's connecting an airway in five feet above it and now. Okay, how is it? We still have 10 minutes left. [silence]

Okay, the main one, this is just study blue.

Okay, you need to focus on the main one. Now it's to close the light though there's no winter that windows pop up that you have being wired is there running through modem. Yeah, can you hear me? [silence] Okay. I'm just really wondering since everything's Marilyn, cuz your link's is main notice white but you're unable to go online. We did already boot up sequence but still it did not go online. Were you able to contact the internet provider first? Is to confirm if internet is working from their end. If not, we can check it together using your laptop laptop. Your two your extenders. I mean.

All Linksys that you have there are already configured.

step button five times done okay so the checkout nodes equally spaced in there but should one one 10 flash uh-huh okay let's uh have a

Okay, both are already flashing, right? Both extenders. Is it just within five feet from the main node? Okay. Kindly do again the five press reset only on the main node.

(LAUGHING)

[KEEP_UNCERTAIN] Only one. Can you tell me what's the model number of this two extenders nearby. Is it also MX 6200. MX 2000. Right. Is that both actually? I'm, I'm a question ghost for both. Is it both MX 2000? Okay. You just check the Wi-Fi and there's no well. [silence]

Setup that. Only means that as long as, both extenders are already connected online. Even it's actually online since it's solid blue on top. But I'm just I just I just really don't get it because you said that there's no internet when you check your phone, main node is white, extenders are even solid blue. Can you check it again if it still shows no internet? That's your wifi. That's your wifi. Remember, it was a reset. So default name is the one showing up. And that's your wifi. The password is on the sticker underneath the main node. Connect your device to the device setup.The [silence] [silence] the

But it's selected on your phone. Can you uh, is this a iPhone or Android? There's a little i icon right beside the Wi FL use valet pop up dot i icon. okay. The iP address. Is it 192? dot 1. it's one point what's the iP? The iP address if you tap the i icon, it will show the Wi FL use address.

Oh, can you say that one more time? It's 10.. what was it again? 10.. Okay. Do you have another router there aside from our Linksys since you have a different IP address? Our Linksys is connected directly to.. is it another router or it's directly connected to a modem? [silence]

For our Linksys, yes, we do have. But aside from that one, Marilyn, we don't know how your Internet service provider's set up their device there. If you have the consolidated box, aside from their box, and our Linksys box, there's no other router there. Just Linksys and then, uh huh. That's it only.

From the developed setup name there's another Wi-Fi that you can see on the Wi-Fi list from coming from your internet provider. Stoppar. I'm wrong. Checking the Wi-Fi list right now on your phone. Aside from the developed setup name [silence] Okay, so I guess you have a gateway modem, Marilyn. A gateway is a modem combination of modem and router. That's the reason why our router has a different IP address, is it smart enough to change its own IP address when it can detect the same IP from another device. So it's like this. It's like you have two routers one from consolidated and one from us.

and now our router can broadcast its own Wi-Fi, the same with your modem. I really think that your modem's Wi-Fi is also not working. You said the other Wi-Fi there you cannot connect at all, right? Uh-uh. Try to tap that and tell me what's the exact message when you try to connect. [silence]

Past read. [silence] If you can only connect, we can then identify if the modem is fine or not. But again, did you contact already your internet provider prior calling us, Marilyn, just to ask Verizon if. [silence]

[silence]

That consolidated box, how many ports it has? Mm-hmm. That's it only, two ports? [silence]

Aside from, reset button. Aside from that, it has two ports only. Ethernet ports. Okay. Since currently, can you transfer the Ethernet cable to the other port? Is it vacant? Is it vacant?

Okay. We cannot, uh, figure it out moving forward, Marilyns since even the Wi-Fi you can't connect. Um, how about this? Can you contact Verizon love first and I'll call you back max of 30 minutes or even 15 minutes. Then you ask them, what's your Wi-Fi password for their Wi-Fi? Uh-huh. Access open. What was it again? So, whose Wi-Fi is that? Uh-huh. [silence]

whose Wi-Fi is that? one the one that you can see on your Wi-Fi list, my CC Wi-Fi? hmm, Verizon. indeed. Okay. [silence]

Earlier, Marilyn, did you transfer the ethernet cables from your modem since you mentioned there are two ports at the back of it? Two ports. Our Lynx has two ports as well, one for internet and the other one for other devices that you wish to hard wire. So, from the modem,

I, I, I, I see you have a point. So if that's the case you have to contact Verizon then. Lynestess has been checked. It has been configured. Even the light status are already corrected. However, there is still no internet. Let them know that Lynestess has been checked. Thank you for your time Marilyn. Bye for now.