Speaker 1
uh yes good day I just got off the phone with uh
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Speaker 2
Welcome to Linksys support. To ensure quality service, your call may be monitored. For in-warranty products, our support team is available to help with. [silence] If you're experiencing issues with your Linksys product, and it's no longer under warranty, paid support is available for a minimal non-refundable fee. [silence] This includes up to 60 minutes of phone support with our technical specialists. If your product is found to be defective, no refund or replacement will be provided. Please stay on the line to proceed with the paid phone support, or get help from our AI-powered support bot at support.linksys.com. You can also connect with other users for tips and guidance at reddit.com/r/linksys. [silence] Hello, thank you for calling Linksys Technical Support. This is Charum. How can I assist you with today? [silence]
00:00
Speaker 1
paid support to uh get my network back up and i just have a question um i'm trying to connect uh child nodes to my uh main master node and i keep getting as it and i'm using the linksys uh app from the administrative tab that says uh set up new product so and doing that when it's searching it keeps giving me a prompt to pair uh pair let me go back to it it's asking me to come on come on come on it's asking me to pair uh pr space bt space 7389 and i don't know what that product is so i'm not too keen to just pair something that i don't know [silence] what is so um yeah that's my problem [silence] yeah What it is. Does that make sense? Yes, yes. So what I'm doing is I'm wondering if that's the Bluetooth connection for the child node, but I don't see anything on the uh child node that has anything with 3- uh BR399. I'm sorry. A seven three alpha nine. So I'm looking at the node, the child node now. In
01:00
Speaker 2
All right. So, but you are under the setup of new product, correct? I see. How about the Mac address of each node? Do you find that last number?
02:00
Speaker 1
Those let me go to the like address. Yeah, still don't see Hold on, hold on. second. So, let me see, that's the recovery key blah blah blah. So I'm looking for Yeah, the Mac address, it's a long number. that the last three digits are 49 charlie Two. So I don't know what this what this ER7369 is.
03:00
Speaker 2
the MAC number. The last digit.
03:00
Speaker 1
And I live in a town home, so I'm not sure if somebody else's equipment is trying to pair to my system, you understand? SAY? Yep. okay so it's still trying to add the child node and I see the progress bar at the bottom. So and the node light is blinking uh like a pinkish red color.
04:00
Speaker 2
Mm, Just, and we've heard, and that one, sir. [silence] can go back to the setup up a new network, sir. [silence] And what are the options you see? [silence] All right. [silence] Let's wait for that until it's done.
04:00
Speaker 1
Right, right. So that's normally what I do because the system always asks me when I'm, depending on the distance the child node is from the main node, sometimes it drops and I'm used to reloading it to the point of deleting the, uh, the router and re-adding it. Now, I was telling you the network, there was a problem adding your child node. Restart them and try again. [silence] Yes. [silence] Yep, that is the error message.
05:00
Speaker 2
All right our until it's done, then the light starts this should change to solid blue for the child mode. And let's check if it will connect to your network, right? And let's see what are the devices connected after it. All right, so it's already done and that's the error message. Uh, pop up. I see right, one moment here. And how about the light of the channels or what
05:00
Speaker 1
Um the the the the my channels it's it's blinking still blinking pink or blinking red or about two feet I'm sitting right next to it Um yes well actually no I just went cuz it's been sitting waiting I had to fix a problem so what I'm gonna do is I'm gonna go ahead and turn it off well
06:00
Speaker 2
Yes. What's the light status? And how far is it? Yeah, how far is it from the main node? When you add this child mode, Sir, did you reset the child mode first? So this channel Sir, you should reset this child mode. You need to press and hold the reset button until the light went off. And release once the blue light is showing. and wait for about two to three minutes until [silence]
06:00
Speaker 1
Thank you. Got you. So I'm holding the reset button down. The light is completely off. I'm still holding it. And it looked like it came back on a very dark blue. All right. I released it. And it has to. And it has to be a solid color, right? All right. [silence] So, you're...
07:00
Speaker 2
all right the recent or two three minutes until the light change to a magenta color or a pinkish red then that's the time you will add it mm-hmm yes yes it should be solid magenta or solid pinkish red right and that's the time sir you will click the
07:00
Speaker 1
okay. All right. So maybe, maybe that's the, what I needed to do. So hopefully that works. I'm just, I'm waiting for the, wait for the. No, I'm, I'm, I hope this is it because I, I got too many things that, that depend on this network. But, uh, okay. Thank you very much.
08:00
Speaker 2
set up a new product on your Linksys app. All right. All right. So yeah. All right. Is there anything else I could assist you with out? All right. Well, thank you so much also sir. Have a good one. Bye for now.
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