Speaker 2
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00:00
Speaker 1
yes ma'am hello, my name is Whitney Champagne. It's a Avilink system. It's a model number MR 7500. It's a, uh, hydro plus, uh, 6, uh, 6 a, c, let's see, okay, I called the 21st with the same issue that I've been having, it just drops out. The router, the modems fine.. and I have uh, I'm going through Spectrum for the modems and uh, and I tried resetting it, resetting it before I called the 21st, and it'd come back up, the blue light would come on, it'd blink a little bit and come on solid for like three or four days a week and
01:00
Speaker 2
Thank you for calling nice system. This is May, how can I help you?
01:00
Speaker 1
It just getting progressively worse. Example, today, I resetted it like three times and, uh, it lasts a minute or two and it's gone. Back red. I have no Wi-Fi. Long story short. And, uh, she did tell me that, uh, it was getting old, okay? Now, the, the stay with me, okay? The, uh, the, uh, system I had before was a Linksys, I liked my Linksys. Was a, uh, W R NOW W W R T W R T- 3200. AC, M. Okay, I purchased, I have the receipt, I'm looking at it, and I did, I went to Best Buy and get it. Um, let's see, I've got, I purchased that one on 9th of 18. Okay, that's like over six years I lasted and I started doing pretty much the same thing. So I investors [silence]
02:00
Speaker 2
WRT 54-G or
02:00
Speaker 1
sitting in the new one, the, uh, Hydro Pro 6E, the, uh, Linksys. Uh, it's, it's supposed to be a kick-ass, uh, I'm the only one who uses it. Uh, this is good for like, uh, I forget how many, uh, it says on here, uh, okay, the old one was from, uh, 18 to 24 and I purchased this one, the 6E, whatever it is, uh, on, h I just dropped it all over. W- one hand. When did I get it? I'm looking at it right here. Uh, 1- January of 24. Yes, ma'am. That's when I got the 6E. So that's like a little over two years and I'm having the same issues I had with the, um, with the old one.
03:00
Speaker 2
I think it's like two years, it shows here the warranty start date was year 54. [silence]
03:00
Speaker 1
I had with the WRT, which lasted a little over six years and I mean, you plug it in and let it do its thing. I don't have no kids, I'm not married. Nobody messes with it. It's just sitting there on uh long story short, she said, it's not under warranty. Uh, can you do something? And we checked into, uh, oh shit, uh, I'm looking at the notes I put down 521 26. That's what I called. You might have it on your end all what we she did and notes she took whatever updates, uh for firmware and stuff. Okay. [silence]
04:00
Speaker 2
Yeah, I was actually I'm already reading your know your case here while you're explaining your concern. I chose here it was 12 days ago. You revealed our paid connect service since your router is already out of warranty and I also believe that the previous technician informed you of
04:00
Speaker 1
That's what I Good. That's what I have now is a 6th gen IMX.
05:00
Speaker 2
you already found out already that the transaction is just for one time troubleshooting. Now, since you still have the same issue with me, it will be nice if it's not the MR series. Though this though I'm not saying that this router is no longer good, but in today's technology, there's already Wi-Fi 6E and then Wi-Fi 7 wireless standard, which is the latest one. This I'm referring to our MX series, our MX series. This is yeah. And then aside from that, this one indeed, this is a mesh router but the MX series is a much better one. And since you mentioned as well two routers already, but having same issue, were you able to during the
05:00
Speaker 1
Okay. The modem has two lights in the front. When it's good, on, running, doing what it's supposed to do, right now it's got two blue lights on. The modem's cool. That's where I first started was with Spectrum. He said no, everything's good with your modem. You need to check your router. And that's where I'm at now is with the router. The router? Yes, ma'am. Solid red. Okay, wait, hold on. You said to check my Wi-Fi.
06:00
Speaker 2
When the connection is not okay, will you be able to check the modem the main source if it's doing fine on that specific time that the router is having trouble, just to make sure that there's no issue with the main source? Mm-hmm. And it's solid red in front. What's the color again? Yeah, the light indicator in front. I think that was reset. Uh, check your Wi-Fi with me. If there is a Wi-Fi name, link says set up available on the Wi-Fi list.
06:00
Speaker 1
Why...? OK, I'm doing it on my phone. I hope that's good enough. OK, Wi-Fi, Wi-Fi, Linksys 5. That's what I'm on right now. No internet connection. Also have 2.4. And I have Linksys 6. Yeah. Link L-I-N-K-S-Y-S-5. And then it's six. OK, and that's another thing
07:00
Speaker 2
yeah check your Wi Fi connection check your Wi Fi list see if there's links to set up name you can see [silence] [ silence what?] yes it's okay you can go to the settings of your phone go to Wi Fi okay so you yeah you can actually try to do the five press reset at the back [ silence of your router just press and release. Mm-hmm. is that your original Wi Fi name yes but it's showing no internet [silence]
07:00
Speaker 1
Okay, no internet? Correct, yes ma'am. That's another thing. I just had therapy on my back, I threw something out and prior to that I already had two knee replacements and I've got to keep, that's why I want to, I need to fix this, whatever it takes. But this entertainment center is very heavy, I'm by myself and I keep pulling it out from the wall to get access to the, the modems. And right now you want me to reset the, I need a router, you want me to, what that gotta do with the router? Okay, press release, press release. On the router itself? Okay, okay. Let me, I'm gonna get access to the router. Just hang tight.
08:00
Speaker 2
Okay. Do the 5-Press reset actually. Press release press release press release 5 times. That will automatically set up your LinkSys router. Yes. At the back of the router.
08:00
Speaker 1
[KEEP_UNCERTAIN] All right, okay, so I have the [silence] things the back of the box, I got two uh uh two great big wires stuck in the back, uh one for the ethernet, one's on the number one port, and I have the power, I got a red reset button, and I got the power on and off. Okay. Yeah.
09:00
Speaker 2
Yes. By the way, can - go ahead?
09:00
Speaker 1
you want me to hit the power on and off? the red, you said? butt, okay now come in again you want me to press it like five times like press it, let it leave it alone, press it leave it alone, press it. five times. okay, hang on. that I appreciate your help, do you hang on? now, okay, press, release, press, release five times.
10:00
Speaker 2
Okay. Uh, no, not the power, but the reset button. the uh, the red reset button five times. Ugh. Uh, yes. Press release, press release, press release.
10:00
Speaker 1
Okay, it's blinking. It's kind of like white and red, the light nice red in the front. [silence] Okay.
11:00
Speaker 2
Yeah, if it still has steady red light after three minutes, that only means your router is, uh your router is still offline.
11:00
Speaker 1
Uh, you know, no, no, no, no. I done paid 15. If you would, if uh, possible, can you send me information how to reset it? And while that's being done, and while I'm waiting for that, take power of both of them. Wait, wait about five minutes. Do the motor first. Wait a little while, let that come up, blue and everything, and then go to the router. We'll let that come up good. But if it don't come up good and I have no luck, like plan C, I just got to get another router. [silence]
12:00
Speaker 2
cost you again another $15. I can send you instead an email that email contains instruction on what you can do to fix the router. Which one do you want to proceed to? The paid connect? Um, sure. That will be a better investment with me having a newer router so that you will experience better Wi-Fi connection, given that it's already up-to-date when it comes to today's
12:00
Speaker 1
Okay. Okay. Now and I appreciate you telling me everything and I'm gonna wait for that email before I do. I'll go ahead and reset everything and then get the email but now plan C, like to get another router, what would you recommend? Something, I need to, I want something kind of fast like that 6E? MX 62. Okay. Now, and I know you don't have a crystal ball or something. you think I might get more than two years? I mean hell I got over six years with the WRT 300 N.
13:00
Speaker 2
I'll send you the email then after this call will end I'll send it to the same email which is jCraig@CZ71.com okay all right mx6200 that's one of our uh best uh selling routers I mean uh that's our top of the line router mx6200 mx6200 offer that one it has a uh [silence] great speed of 2.4G and 5G and you can use it with Wi-Fi [silence] okay.
13:00
Speaker 1
Okay, I like that part. Okay, that's just me and you talking or that's all, that's legit? You got three years, like, phone service with you, with that, uh, MX6200? Okay. Okay, Cool deal. All this is going to... Okay. Well, while I have you on the phone, something's telling me that they're ratting me. I have to go. And it's been two years since I set up this one, but, uh...
14:00
Speaker 2
three years warranty when it comes to technical assistance that MX6200 is eligible for a three-year warranty and replacement. automatically once you purchase the device and you register it to us or you call us for help, we can then set the warranty start date based on your on the date of purchase. So, that's going to be three years then after then. That's the advantage of purchasing the MX series. Mm-hmm.
14:00
Speaker 1
[DOWNWEIGHT] It's a bad spot by my snack, ball. Okay can you hear me now? Okay. What I was saying is real quick, I think I have to go that road just go ahead and I'm gonna do what you tell me with this email and on and off reset. But if you push come to show I've got to get the new MX 6200. When I get the new one, just call you all. I could walk me through steps that subtle screw it up. Okay? Yeah, yeah I like that part. Smooth. Okay. All right. uh
15:00
Speaker 2
Uh-huh. Hello, are you still there? Hello? I think you're on mute. Hello? Yes, I can hear you now. [silence] And we can help you to set it up. Yes, you can call us instead to make sure that the setup will go smoothly.
15:00
Speaker 1
Appreciate you, Tom. You know... Okay. I really like Yinck system. Uh... Okay. I'll call you when I get... Yes, ma'am. I'll call y'all when I get the new one. Okay. okay. Bye bye.
16:00
Speaker 2
Okay? likewise thank you for being a loyal customer we're looking forward to okay bye for now bye bye
16:00