Speaker 1
Hey, how you doing? I can't get my... I've got a...
00:00
Speaker 2
Welcome to Linksman Support. To ensure quality service, your call may be monitored. For in warranty products, our support team is available to help with performance and hardware issues. Register your product by visiting Register. Linksman.com. Please have your device serial number ready. For assistance, press 1 now. For out of warranty products, paid support may be available depending on the issue. Please have your device serial number and contact information ready if unavailable. Kindly call back later. For out of warranty products, paid support option may be available depending on the issue. Thank you for calling Linksman Support. My name is Mr. Jared Luke at all.
00:00
Speaker 1
MX 4200 mesh system.
01:00
Speaker 2
I see. Can you give me the serial number and the model number of the new note that you're trying to add?
01:00
Speaker 1
03777. [silence] My first name is Stewart. S-T-E-W-A-R-T. Last name Levin L-E-V-I-N. [silence] [silence] [silence] S-L-E-V-I-N-S-Lproductions.com [silence] [silence] [silence] Spectrum [silence] cable [silence]
02:00
Speaker 1
Say again? What does the light? Well, after, you know, I unplug it and plug it in, it it while I'm hitting the setup, it I I wait until it's solid purple. And then as it's going through the setup, it sort of blinks on purple, but it never gets set up.
03:00
Speaker 2
What is the light of that node? What is the light of the new node? Yeah, the light on the top. What is it?
03:00
Speaker 1
I purchased it on... [silence] Amazon and I um... [silence] I just got it today. Um... provide a receipt. I don't know. [silence] I have something but I gotta find it. Give me a sec, okay? [silence] I have an account because I've I've got another message...
04:00
Speaker 2
Can I ask when I would you purchase this one? Yeah, let me register this under your name. Can you provide a receipt so I can update the warranty? [silence] Correct. Yes. [silence] Okay. [silence] Okay. [silence]
04:00
Speaker 1
system at another place, so it was a little receipt that came in the box, but hold on. I bought it from a place called wireless cloud Harmon, New York. what up? Okay. Well, all right, and I'm, I've taken the photo and what do you want me to do? Okay.
05:00
Speaker 2
OK. What we gonna do take a photo of that and send it to me, I'm gonna send you a message to your email applied to that with a copy of the receipt, OK? I am doing it now. All right, that's that. Go to your email, check your email, and then reply to that with a copy of the receipt. I'm gonna check that right here. Thinking.
06:00
Speaker 1
s a technical support all right, Gerald. Then what do you want me to do? Just reply to that email? With the picture. Okay. Okay, I've sent it to you. [silence]
07:00
Speaker 2
that's fine. I replied to the email with the copy of the receipt. Yeah, attach the photo. All right, let me check. [silence]
07:00
Speaker 1
Got it? [pause] Yeah, I've done that already, but I'll do it again. [pause] And it'll start blinking red, right? The reset? I mean, [pause] blinking blue? Well, I [stammer] I'm holding it down and it was blinking red and then now it's off. [pause] There's no light. [pause] I'm still holding it. [pause]
09:00
Speaker 2
All right. Thank you. You said that note is blinking red and purple, correct? Can you press the reset button up there hold it down for 20 seconds. Do it again. How about how about this? let go when it when you see the light start blinking blue? Yes. Press the whole... Okay. Right.
09:00
Speaker 1
All right, now it's solid blue. Now it, now it's blinking blue. All right, let go. It's, uh, it's slowly blinking blue. Okay, now, now, it's still blinking blue. Blinking blue. Still blinking blue. Slow. Now it's, it's purple. Solid, solid purple.
10:00
Speaker 2
I think, yeah, you can let it, you can let go now. Let go.
10:00
Speaker 1
The app is closed. The light of the main tower. Solid blue. And they're five feet apart. On the, all right. This is the main tower. This is the parent tower, right? And, and one second bit.
11:00
Speaker 2
OK. If you have the app open, Oh the app. Alright. At the bottom of, what's the light of the main node, the main tower? What's the, the distance? I was about to ask for that. OK. One second. At the bottom of the main node, the main tower, there's a reset button. Press and release that five times. One second gap in between presses. You can do it now. Yeah, the parent node. Yeah. Press and release the reset button five times. One second gap.
11:00
Speaker 1
Okay. here goes nothing. 1 1 one thousand, 2 one thousand, 3 one thousand, 4 1 1000 5 1 000. Okay. The main tower is white and blinking. It's gone to blue now. Solid blue. Uh it's blinking red right now.
12:00
Speaker 2
Yeah, it between press Yes. [ silence ] [ silence ] [ silence ] [ silence ] All right. What is the light of the node we're adding? We're trying to add. OK, let me set a timer right here. Five minutes. In five minutes, expect the light of that should be solid blue. If it doesn't work again, then we're gonna adjust some settings on your[ silence ]
12:00
Speaker 1
Yeah. All right, show. It in five minutes, it's 110 degrees. 146. In five minutes, the the child is going to go solid, something. [silence]. Okay, can you just, can I just ask you a question while we're waiting? [silence]. Does this do how do I know what version of the Linksys app I even have? I have it on self-updating, I noticed, but I can't see if it's the latest version.
13:00
Speaker 2
you have a computer that we can use just in case we need a computer okay solid blue and it's working it if I've encountered no error or problem with the now with adding a node then it should be solid blue but yeah we'll see go ahead what's your question what's your question [silence]
13:00
Speaker 1
is a version of the app? [ silence ] there's an about in there? all right, so I'll I'll check. [ silence ] all right, well, the app is, the app is, is, you know, I quit the app while we were doing all this, right? [ silence ] the app's not over. oh, I can't okay, hold on. [ silence ] loading setup experience. ready to complete setup? no, I don't want to complete setup. quit setup. [ silence ] all right. hey, do you have my phone number in case we get disconnected? [ silence ]
14:00
Speaker 2
there should be about the there should be about there so about the app or something like that I double check it thank you one second yeah there is about Linksys something yeah so if you click the three lines scroll down and about Linksys yeah you can open it now yeah I do not I do have your phone on [silence]
14:00
Speaker 1
Okay, great, thanks Sherlock. Now, 90 times, 95 out of 100 does the app work on this stuff? I mean, does it normally work? Is there some reason why it's not working for me? Okay. All right, the the child is solid blue and the parent's solid blue.
15:00
Speaker 2
right here, ending. Wait. Hold on. There we go. So six, seven, five, zero. Should be working. We'll just try it. Oh. Not sure. Maybe the app is not updated or something. Could be a channel issue of the node. We're going to figure out. But for now, let's see if that medical will be successful. Silence. Let's wait one more minute. It might back to red and blue again.
15:00
Speaker 1
Okay. how do you know so much about this bro? I know the Augustine. Oh have you? I've had good luck with Linksys stuff. This is the first glitch I've run into. [silence] staying solid blue. They're both staying solid blue. Yes. I'm it's getting router settings right now. It only says two, no, it says three notes. Hold on. I need [silence]
16:00
Speaker 2
uh, i've been with linksys for years now. yes. right? sometimes there's error but. it's rare. is the child nodes staying solid blue or red? perfect. can you check if that's added on the app? it is? uh, okay. okay. all online right?
16:00
Speaker 1
All online. Yeah. So that's it, eh? Now, I have another node that I thought was bad, but that's why I bought the second one. Can I do that same sort of five button push on the on the old node to see if it works? It's out of warranty, though. But can I try the same thing? Nothing, everything's working. And I appreciate your help very much. I have an old I have. The node I was using previously.
17:00
Speaker 2
okay. Perfect. That's it. You can move out to where you want it to be and then yeah, sorry if you had a question. Sorry, sorry. I was trying to fix my method. while you're saying something. Sorry. Hold on, one more time. What? You said about the other 14 to know something Maybe I could try to help. So what is it?
17:00
Speaker 1
It was it was it was like, idiotically stopped working for some reason. And so I just wanted to know if I could use that five button, you know, five times button push. Do I do I I only I reset of the old one and then do the five button push on the master only? And see what happens. How how do you update the firmware? Oh, it's not? Okay. And um is there any is there anything to do like when if I log the Wi-Fi onto the on the actual node? [silence]
18:00
Speaker 2
Okay. If the note that I think it will work. If the note that you're trying to add or you're going to add, it's not defective, it will work. Otherwise, it could be a channel issue or firmware problem. Those are the only reasons. Defective firmware or channel quality. It does it automatically as long as it's turned on.
18:00
Speaker 1
_right_. I understand that part. But is there anything therapeutic or and to analyze it by open, by logging onto the child's Wi-Fi itself? Just just to log into it somehow.
19:00
Speaker 2
Sorry, I'm confused. Oh, yeah. Is that when you're adding or when you're trying to access the internet of that node? Oh, okay. So when adding, you should be connected to the main node's Wi-Fi and not the extender node, because they all have Wi-Fi. But once they're all added, they will use the same name, same password for current node Wi-Fi name and password.
19:00
Speaker 1
and fix some setting or anything. Okay, you've been very helpful. You've been very helpful and I appreciate your help. No, that's it. Thank you very much. Bye bye.
20:00
Speaker 2
When it's not added, yes, you can do that. But when it's added, you can only access the settings of that through the main node. I mean, they will share the same settings. You can only do that when it's not added. Oh, I have a shoulder. You have other questions? All right. Well, I hope you have a good one. You take care. Thank you.
20:00